Mark all as read

Settings

Notifications
Reviews

Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Mystake Casino Bonuses

Check out other Mystake Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Match Deposit Bonus
100% up to €/$500, 2nd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 100%
Match Deposit Bonus
50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Reload Bonus
50% up to €/$250 Weekend Reload
Minimum Deposit €20
Wagering Requirements 30x(d+b)
Bonus Percentage 50%
Cashback Bonus
Up to €300 Cashback
Bonus Percentage N/A
Wagering Requirements 15x
Maximum Cashout N/A

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 85 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

Review this casino

Share your thoughts with other players
Helpful review? Sign in to make your opinion count. Log in
Player Rating
9.2/10 883 reviews

Top reviews from our players

They have some generous promotions, and I have enjoyed playing there for a while. The weekly cashback promotion has been very generous to me, although there is a wagering requirement on it.

There was a time though, that the casino disallowed me to make a withdrawal with my 240 euros left in there. When I tried to withdraw, it said that I did not have permission to withdraw. I wrote to customer service, and I was told my account was under investigation, and as soon as the investigation would be over, I would be allowed to withdraw again. I was not given a timeframe for that investigation. I waited patiently, but nothing changed. I kept contacting them, and they could not give me a timeframe. Eventually, I didn't expect to ever see my money again, so I wrote about the episode on Trustpilot and gave them a bad review. Finally, MyStake took action, and allowed me to withdraw, and asked me to change their review. It was changed from 1 star to 3 stars, due to the amount of time the investigation took. I don't want to say it's a bad idea playing at MyStake. They have a lot of games and awesome promotions. But you might expect to have your account frozen for a month like me - so you got to have patience!

HEllo Zugaard, Thanks for your honest review. We are sorry to hear that you had an inconvenience at Mystake. However, be assured that it would not have been so without reason. It seems your account was under review. In our practice, an investigation may take days, weeks, or months which purely depends on the player's activity. Regards,

user avatar

I think at start it will be good site to play. On many social networks can win some no deposit fs and many nice promotion to use. All providers of best slots is here. Talking with support can say they work fine. In my opioonin casino have big reputation and really balanced site to play.

I really like the good and fresh looking of this casino. Is one of the best for me in that way so i hope it continues like this, makes me wanna play the games.

I don't like the fact that verification is taking so long. That's my complain because people sometimes want to cashout faster and when the verification takes longer it's hard to stop playing.

I really don’t have much bad to say about this site.
It’s very easy to navigate, with a ton of games and selection to choose from.
The support staff has always been very friendly and very willing to help with whatever question I’ve brought to them and they’re very knowledgeable and a very big help.
I would definitely recommend the site to anyone that is looking for some entertainment of online gaming

I really don’t have any bad reviews, except that I haven’t won a lot of money yet, as I said before. Everyone is very helpful. It’s easy to navigate with a good selection of games and I would recommend this site to anyone beginner or experience an online gaming as it definitely is one of the good ones

Inactive user
10/10

This casino has a lot of providers, lots of payment methods and even has a mini games area, which I personally love, add to that your sports and live betting - MyStake.com has it all! Also has crypto - give this place a try - there's so much! Love it!

Hello. my opinion is that there are quite high payments, minus also gives for the lack of quick ones payouts and the competition are very fast, games at a good amount of rtp. make quick payments, you will surely they had a lot more visitors

I do not like to wait long for the payment of my winnings, because I will get approval for nothing, it usually cancels the payouts and I lose the money.

From my country is blocked at all casinos most slots games, but here you can find almost all games. You do not need vpn to play them, besides they have a game Chicken is really awesome.
I checked and they have 99% RTP. You can not find anywhere like this.
For deposits they have crypto currency us is very convenient for me.

I had to wait a few days for my first withdrawal, but since then it has been super fast.
Verification used to be manual and it was exhausting to wait long but I see now they have changed it and is automatic in minutes.

I like the lay out nice easy to use casino plus nice and easy to deposit, I like the whole set out especially being able to search for a specific provider.

Verification prosess takes longer than expected, I have been waiting over a week for my card verification to be Completed and when you speak to them via li e chat you get the same response please be patient.

Hello Joshua, We are glad that you like our platform and enjoy playing with us. However, we are sorry to hear about your negative experience. We try our best to satisfy the needs of our customers and the issue concerning prolonged verification has been sorted out. The program has been implemented that automatically verifies users and takes much less time. So you will not face such a problem anymore. In case of having any issues, feel free to contact our support team via email or live chat. Kind regards, Mystake team

user avatar

I rated this casino as 4 Star previously for their variety of games, payment method and site layout. Bonuses would be good if they were given as advertised but they were not at least in my case.

### Previous Comment: ###
Initially I liked the variety of games, deposit methods and the layout of the site. There are multiple offers for players of casino, live casino and sports betting.
There is 24/7 support but not too helpful 3/10 for helpfulness.

I rescind my previous decent review and give them an abyssal 1 star.
I tried one last time to show how they have messed up the 15% Live games cash back bonus. It’s pretty simple math. Math isn’t their strong suit and neither is honesty or customer service for that matter. They told me I was given all I was supposed to get. How is $65 15% of $1800? I lost $1800 on blackjack in 7days from Monday to Sunday and played no other games. Pretty straightforward $180 cash back.
In the end I have given up and will not make a complaint for a bonus that I don’t want from this sketchy casino anymore.
What I did is ask the Live Chat Rep to close my account cause of Responsible Gambling issues but she refused and I was told to email support. I pointed out that under the Responsible Gambling heading on their website it says Live Chat is available 24/7 to help with self exclusion.
Stay far far away.
After

### Previous Comment: ###
Very unprofessional. I’m am sick of sites offering bonuses that are not what they seem. The industry has come too far for bait and switch and incompetence to be acceptable.
The majority of my play is Live Casino Blackjack. I expect to lose over the long run so 15% Cash Back as advertised on their home page seemed decent.

First switch, the 15% cash back is not actually cash back.
There is a 15x wagering requirement. If that isn’t bad enough you have to contact support to add it manually to your account on Monday after a 7 day betting cycle.
On top of that I’m not sure if the reps are calculating 15% with their fingers and toes but they managed to calculate it wrong 4/4 times. Lastly they only added the promotion properly once.

Each time of the subsequent additions of this promotion ended up with a 45x wagering requirement.
I think I’ll go back to dealing with MGA casinos because Curacao operators on average seem unprofessional.

Hello Deabloo, We are sorry for the inconvenience you faced at Mystake. We always do our best to satisfy our users, so 15% cashback is offered for our loyal users as you are. If there were any kind of issues while crediting the bonus, we'll thoroughly investigate it. Please provide your username at info@mystake. com and we'll look into your matter. If we find that you should have been added with more money, we will credit you accordingly. We are looking forward to your reply. Kind regards, Mystake team

user avatar

Great amount of games available. They have structured and copied the design (loosely) of stake.com, including the mini games, so that is a good plus point. Just wish that a lot of the games worked from my country (UK), so at least half of the total amount of games aren't available which is a shame as they have pretty much all the providers on there, including my favourite PlayNGo. Sadly, none of their games work.

The verification process takes a very long time. After uploading all the required information via the website and it saying that my account was verified which took hours, the withdrawal request was rejected due to verification requirements! They then asked for a selfie video as per the selfie photo where I was asked to read out the information on the sheet that they requested. They rejected this video 4 times due to it not been clear enough. Also sending the videos via email was a challenge due to file size limitations via emails. Eventually after 7 days of to and from'ing of videos, they approved my account and it was verified.

I then have submitted the withdrawal request again and now I am still waiting for it to be approved 4 days since submission. I contacted online chat to ask about when this will be approved, and they said 3 working days. So, due to the holidays, this means that it will take 7-8 days from the submission date (31/12/21). I am getting to the point now of 'I'll believe it when I see it' in terms of the withdrawal been paid out. Fingers crossed.

Hello DJMARLEY, We'd like to thank you for pointing out our advantages. Indeed, we have loads of games from well-known providers, however, as you mentioned, some of them may not be available in every country. Regarding KYC verification, please consider that procedure is taken very seriously to make sure that you are the legitimate person to whom we transfer funds. Video verification is also part of this process in some cases. After you are completely verified, you will not be bothered by us concerning this matter for quite a long time. In addition, we implemented the program (managed by AI) that automatically deals with a verification process. So our users will complete this step in a timely manner. In case of having any issues, feel free to contact our support team via live chat or email. Kind regards, Mystake team

user avatar

Explore our expert casino reviews

Check out our selection of top online casinos and learn more about each in their review.