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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86
Avg. Amount $2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

This casino looks really nice. I live design. Many of slots. Many payment options. Nice contact with support. This is what I'm looking in casinos. Also there is bookmaker.

Could be more withdraw options and also crypto and could be faster. Not enough no deposit spins, offers or for loyalty to players. Mobile version works little bit too slow.

First of all, I want to say that, this is one of the best online casino sites that I can recommend to everybody to come and enjoy playing here. The site is very easy to navigate and very simple to find what you want. Easy and fast to make a deposit and withdrawal.

Sometimes I have some issues with login.... It takes sometimes more than one try to log in.. Further I found it hard to say something negative. Maybe there could be a no, deposit bonus on the register

A very good casino. There is no maximum payout for bonuses and the bonus turnover is not large. A very large selection of game providers, there is no problem to play what you like. In addition, a clear website design, interesting promotions, etc.

At the moment I like everything about the casino and there is nothing I don't like. And I do not think it will change, but if it were otherwise I will definitely write :)

Mystake is definitely one of the most efficient casinos I’ve ever seen. They have a lot of potential and can come out as a leading casino sites in future if everything goes out properly. Yes, they have a lot of casino slot games and it’s really a major plus but personally, what I enjoyed the most was their mini-games, it is quite fun and simple to plat and most of all, it is really eye-catching. You can just play simple, easy games but do not get bored of playing it.

Support team is on its level, they are ready to answer your questions and solve any issue for you.

Payments are straight and simple, they have multiple payments options and this is really accommodative for users who might be from different countries using different currencies. The bonuses are also effective, it can be improved and I think clients can enjoy richer bonuses but still, they don’t have any faults or negatives at this point.
You can check out the rest of it yourself and get your own, unique experience.

1) A couple of games might take a while to load
2) There are a number of restrictions, some of my friends couldn’t played here and it’s quite disappointing

The games. That is about all I can say I like. They have many game providers that are top of the line.
Many different payment methods however Canadian players be advised Interac is unavailable at this site .

I received a promotional email from the casino to write a review and upon doing so, 50 free spins would be rewarded.
After doing this, I attend the chat and am told that the offer is not valid for the casino, which I find odd considering that the casino is not honoring their offer yet are gaining several reviews from players.
Not impressed.

The Website is clear and very costumer friendly. There are many different deposit options, like crypto (if you use crypto as deposit method you will get 10% cashback) and also different withdrawal options. I like the many different Provider and Slots in the casino section. You can find brand new slots there. Also the welcome bonus is great, you will get 100%. Other rewards like free spins for Dino are very welcome.

Mystake is a reputable, secure online casino site with a variety of games to choose from. Mystake boasts an industry-leading lineup of online slots, table games, sports betting and live dealer options. To their credit, navigating this site is very simple with dedicated sections. Also Mystake customer support team is available 24/7. I found response times to be very prompt via the live chat option.

Although Mystake has several deposit and withdrawal options but I use Muchbetter and Astropay which were missing here. Maybe in future Mystake also add them other this I don't face a single problem playing on Mystake Casino.

Hello Solanki16, Thanks for your review. We appreciate your opinion. As for the deposit options, we'll consider your advice in the future. At the moment, we have card payment methods, Cyptocurrency, Skrill, and many other options available to our players. Regards,

user avatar

A fair and fast casino where you can find any game you want, I love playing here. Payments are very fast and there are many alternatives so I recommend it.

This casino has a lot of providers, lots of payment methods and even has a mini games area, which I personally love, add to that your sports and live betting - MyStake.com has it all! Also has crypto - give this place a try - there's so much! Love it!I really like the good and fresh looking of this casino. Is one of the best for me in that way so I hope it continues like this, makes me wanna play the games.

They have some generous promotions, and I have enjoyed playing there for a while. The weekly cashback promotion has been very generous to me, although there is a wagering requirement on it.

There was a time though, that the casino disallowed me to make a withdrawal with my 240 euros left in there. When I tried to withdraw, it said that I did not have permission to withdraw. I wrote to customer service, and I was told my account was under investigation, and as soon as the investigation would be over, I would be allowed to withdraw again. I was not given a timeframe for that investigation. I waited patiently, but nothing changed. I kept contacting them, and they could not give me a timeframe. Eventually, I didn't expect to ever see my money again, so I wrote about the episode on Trustpilot and gave them a bad review. Finally, MyStake took action, and allowed me to withdraw, and asked me to change their review. It was changed from 1 star to 3 stars, due to the amount of time the investigation took. I don't want to say it's a bad idea playing at MyStake. They have a lot of games and awesome promotions. But you might expect to have your account frozen for a month like me - so you got to have patience!

HEllo Zugaard, Thanks for your honest review. We are sorry to hear that you had an inconvenience at Mystake. However, be assured that it would not have been so without reason. It seems your account was under review. In our practice, an investigation may take days, weeks, or months which purely depends on the player's activity. Regards,

user avatar

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