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Players were frustrated by issues with withdrawals, particularly after winning significant amounts, leading to account locks and lack of communication from customer support. This has caused feelings of distrust and disappointment among users, with some advising others against gambling on the platform.
Top Reviews From Our Players
I think we can all agree that this one still needs some more work to do, but they really stepped it up real when it comes to the collection of games they have right now.
That is why there is much to expect from this site in the years to come as it keeps on improving as well.
One can say that there is a lack of effort on the design and the aesthetics of this page. It also needs to come up with a lot of bonuses as well. It has been some time since we have seen a site that has poor bonus offers. That is a huge.
One of the best support solution, the most slots alternative, never missleading promotion.
Fear bonuses, at gambler page at a level few could compete with.
All the best
I won a lot here, it was a big win and will recommend this casino to you guys too. Enjoy it, fascinating environment, glad I found out about this one.
Cashing out took a little longer than expected.
I've been waiting for it for 10 days but yesterday I spoke with their support and the amount I won is already on my balance hooray.
This casino looks really nice. I live design. Many of slots. Many payment options. Nice contact with support. This is what I'm looking in casinos. Also there is bookmaker.
Could be more withdraw options and also crypto and could be faster. Not enough no deposit spins, offers or for loyalty to players. Mobile version works little bit too slow.
First of all, I want to say that, this is one of the best online casino sites that I can recommend to everybody to come and enjoy playing here. The site is very easy to navigate and very simple to find what you want. Easy and fast to make a deposit and withdrawal.
Sometimes I have some issues with login.... It takes sometimes more than one try to log in.. Further I found it hard to say something negative. Maybe there could be a no, deposit bonus on the register
A very good casino. There is no maximum payout for bonuses and the bonus turnover is not large. A very large selection of game providers, there is no problem to play what you like. In addition, a clear website design, interesting promotions, etc.
At the moment I like everything about the casino and there is nothing I don't like. And I do not think it will change, but if it were otherwise I will definitely write :)
Mystake is definitely one of the most efficient casinos I’ve ever seen. They have a lot of potential and can come out as a leading casino sites in future if everything goes out properly. Yes, they have a lot of casino slot games and it’s really a major plus but personally, what I enjoyed the most was their mini-games, it is quite fun and simple to plat and most of all, it is really eye-catching. You can just play simple, easy games but do not get bored of playing it.
Support team is on its level, they are ready to answer your questions and solve any issue for you.
Payments are straight and simple, they have multiple payments options and this is really accommodative for users who might be from different countries using different currencies. The bonuses are also effective, it can be improved and I think clients can enjoy richer bonuses but still, they don’t have any faults or negatives at this point.
You can check out the rest of it yourself and get your own, unique experience.
1) A couple of games might take a while to load
2) There are a number of restrictions, some of my friends couldn’t played here and it’s quite disappointing
The games. That is about all I can say I like. They have many game providers that are top of the line.
Many different payment methods however Canadian players be advised Interac is unavailable at this site .
I received a promotional email from the casino to write a review and upon doing so, 50 free spins would be rewarded.
After doing this, I attend the chat and am told that the offer is not valid for the casino, which I find odd considering that the casino is not honoring their offer yet are gaining several reviews from players.
Not impressed.
The Website is clear and very costumer friendly. There are many different deposit options, like crypto (if you use crypto as deposit method you will get 10% cashback) and also different withdrawal options. I like the many different Provider and Slots in the casino section. You can find brand new slots there. Also the welcome bonus is great, you will get 100%. Other rewards like free spins for Dino are very welcome.
Mystake is a reputable, secure online casino site with a variety of games to choose from. Mystake boasts an industry-leading lineup of online slots, table games, sports betting and live dealer options. To their credit, navigating this site is very simple with dedicated sections. Also Mystake customer support team is available 24/7. I found response times to be very prompt via the live chat option.
Although Mystake has several deposit and withdrawal options but I use Muchbetter and Astropay which were missing here. Maybe in future Mystake also add them other this I don't face a single problem playing on Mystake Casino.
Hello Solanki16, Thanks for your review. We appreciate your opinion. As for the deposit options, we'll consider your advice in the future. At the moment, we have card payment methods, Cyptocurrency, Skrill, and many other options available to our players. Regards,
A fair and fast casino where you can find any game you want, I love playing here. Payments are very fast and there are many alternatives so I recommend it.
This casino has a lot of providers, lots of payment methods and even has a mini games area, which I personally love, add to that your sports and live betting - MyStake.com has it all! Also has crypto - give this place a try - there's so much! Love it!I really like the good and fresh looking of this casino. Is one of the best for me in that way so I hope it continues like this, makes me wanna play the games.
They have some generous promotions, and I have enjoyed playing there for a while. The weekly cashback promotion has been very generous to me, although there is a wagering requirement on it.
There was a time though, that the casino disallowed me to make a withdrawal with my 240 euros left in there. When I tried to withdraw, it said that I did not have permission to withdraw. I wrote to customer service, and I was told my account was under investigation, and as soon as the investigation would be over, I would be allowed to withdraw again. I was not given a timeframe for that investigation. I waited patiently, but nothing changed. I kept contacting them, and they could not give me a timeframe. Eventually, I didn't expect to ever see my money again, so I wrote about the episode on Trustpilot and gave them a bad review. Finally, MyStake took action, and allowed me to withdraw, and asked me to change their review. It was changed from 1 star to 3 stars, due to the amount of time the investigation took. I don't want to say it's a bad idea playing at MyStake. They have a lot of games and awesome promotions. But you might expect to have your account frozen for a month like me - so you got to have patience!
HEllo Zugaard, Thanks for your honest review. We are sorry to hear that you had an inconvenience at Mystake. However, be assured that it would not have been so without reason. It seems your account was under review. In our practice, an investigation may take days, weeks, or months which purely depends on the player's activity. Regards,
I think at start it will be good site to play. On many social networks can win some no deposit fs and many nice promotion to use. All providers of best slots is here. Talking with support can say they work fine. In my opioonin casino have big reputation and really balanced site to play.
I really like the good and fresh looking of this casino. Is one of the best for me in that way so i hope it continues like this, makes me wanna play the games.
I don't like the fact that verification is taking so long. That's my complain because people sometimes want to cashout faster and when the verification takes longer it's hard to stop playing.
I really don’t have much bad to say about this site.
It’s very easy to navigate, with a ton of games and selection to choose from.
The support staff has always been very friendly and very willing to help with whatever question I’ve brought to them and they’re very knowledgeable and a very big help.
I would definitely recommend the site to anyone that is looking for some entertainment of online gaming
I really don’t have any bad reviews, except that I haven’t won a lot of money yet, as I said before. Everyone is very helpful. It’s easy to navigate with a good selection of games and I would recommend this site to anyone beginner or experience an online gaming as it definitely is one of the good ones
This casino has a lot of providers, lots of payment methods and even has a mini games area, which I personally love, add to that your sports and live betting - MyStake.com has it all! Also has crypto - give this place a try - there's so much! Love it!
Hello. my opinion is that there are quite high payments, minus also gives for the lack of quick ones payouts and the competition are very fast, games at a good amount of rtp. make quick payments, you will surely they had a lot more visitors
I do not like to wait long for the payment of my winnings, because I will get approval for nothing, it usually cancels the payouts and I lose the money.
From my country is blocked at all casinos most slots games, but here you can find almost all games. You do not need vpn to play them, besides they have a game Chicken is really awesome.
I checked and they have 99% RTP. You can not find anywhere like this.
For deposits they have crypto currency us is very convenient for me.
I had to wait a few days for my first withdrawal, but since then it has been super fast.
Verification used to be manual and it was exhausting to wait long but I see now they have changed it and is automatic in minutes.
I like the lay out nice easy to use casino plus nice and easy to deposit, I like the whole set out especially being able to search for a specific provider.
Verification prosess takes longer than expected, I have been waiting over a week for my card verification to be Completed and when you speak to them via li e chat you get the same response please be patient.
Hello Joshua, We are glad that you like our platform and enjoy playing with us. However, we are sorry to hear about your negative experience. We try our best to satisfy the needs of our customers and the issue concerning prolonged verification has been sorted out. The program has been implemented that automatically verifies users and takes much less time. So you will not face such a problem anymore. In case of having any issues, feel free to contact our support team via email or live chat. Kind regards, Mystake team
I rated this casino as 4 Star previously for their variety of games, payment method and site layout. Bonuses would be good if they were given as advertised but they were not at least in my case.
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Initially I liked the variety of games, deposit methods and the layout of the site. There are multiple offers for players of casino, live casino and sports betting.
There is 24/7 support but not too helpful 3/10 for helpfulness.
I rescind my previous decent review and give them an abyssal 1 star.
I tried one last time to show how they have messed up the 15% Live games cash back bonus. It’s pretty simple math. Math isn’t their strong suit and neither is honesty or customer service for that matter. They told me I was given all I was supposed to get. How is $65 15% of $1800? I lost $1800 on blackjack in 7days from Monday to Sunday and played no other games. Pretty straightforward $180 cash back.
In the end I have given up and will not make a complaint for a bonus that I don’t want from this sketchy casino anymore.
What I did is ask the Live Chat Rep to close my account cause of Responsible Gambling issues but she refused and I was told to email support. I pointed out that under the Responsible Gambling heading on their website it says Live Chat is available 24/7 to help with self exclusion.
Stay far far away.
After
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Very unprofessional. I’m am sick of sites offering bonuses that are not what they seem. The industry has come too far for bait and switch and incompetence to be acceptable.
The majority of my play is Live Casino Blackjack. I expect to lose over the long run so 15% Cash Back as advertised on their home page seemed decent.
First switch, the 15% cash back is not actually cash back.
There is a 15x wagering requirement. If that isn’t bad enough you have to contact support to add it manually to your account on Monday after a 7 day betting cycle.
On top of that I’m not sure if the reps are calculating 15% with their fingers and toes but they managed to calculate it wrong 4/4 times. Lastly they only added the promotion properly once.
Each time of the subsequent additions of this promotion ended up with a 45x wagering requirement.
I think I’ll go back to dealing with MGA casinos because Curacao operators on average seem unprofessional.
Hello Deabloo, We are sorry for the inconvenience you faced at Mystake. We always do our best to satisfy our users, so 15% cashback is offered for our loyal users as you are. If there were any kind of issues while crediting the bonus, we'll thoroughly investigate it. Please provide your username at info@mystake. com and we'll look into your matter. If we find that you should have been added with more money, we will credit you accordingly. We are looking forward to your reply. Kind regards, Mystake team
Great amount of games available. They have structured and copied the design (loosely) of stake.com, including the mini games, so that is a good plus point. Just wish that a lot of the games worked from my country (UK), so at least half of the total amount of games aren't available which is a shame as they have pretty much all the providers on there, including my favourite PlayNGo. Sadly, none of their games work.
The verification process takes a very long time. After uploading all the required information via the website and it saying that my account was verified which took hours, the withdrawal request was rejected due to verification requirements! They then asked for a selfie video as per the selfie photo where I was asked to read out the information on the sheet that they requested. They rejected this video 4 times due to it not been clear enough. Also sending the videos via email was a challenge due to file size limitations via emails. Eventually after 7 days of to and from'ing of videos, they approved my account and it was verified.
I then have submitted the withdrawal request again and now I am still waiting for it to be approved 4 days since submission. I contacted online chat to ask about when this will be approved, and they said 3 working days. So, due to the holidays, this means that it will take 7-8 days from the submission date (31/12/21). I am getting to the point now of 'I'll believe it when I see it' in terms of the withdrawal been paid out. Fingers crossed.
Hello DJMARLEY, We'd like to thank you for pointing out our advantages. Indeed, we have loads of games from well-known providers, however, as you mentioned, some of them may not be available in every country. Regarding KYC verification, please consider that procedure is taken very seriously to make sure that you are the legitimate person to whom we transfer funds. Video verification is also part of this process in some cases. After you are completely verified, you will not be bothered by us concerning this matter for quite a long time. In addition, we implemented the program (managed by AI) that automatically deals with a verification process. So our users will complete this step in a timely manner. In case of having any issues, feel free to contact our support team via live chat or email. Kind regards, Mystake team
The site is very nice looking and quick they have a lot of deposit methods and a lot of providers with many games a nice welcome bonus too although it needs a lot of wager.
Verification takes Ages and they dont have any time frame when will be finished and when you are not verified you cannot make any withdraw requests youre money are in the balance to play them.They dont have any protection tool for the player except of deposit limits that is set via chat request so all this its a bit shady so be careful before playing better make verification.
Hello Midis1988, Thanks for showing our positive sides. As for the verification procedure, we are sorry for making you wait longer than expected. We are doing our best to accelerate the process. We have different tools to preserve winnings before you make a withdrawal. You can request for blocking bet function for a specific period of time or just close the account for a while. Hope you find this information helpful. Kind regards,
I can't resist adding a positive review about this casino as often as possible. Clear layout, chat service as always nice and very helpful in solving any problem, quick payouts. I would highly recommend it.
One downside to this casino is the small possibility of getting daily free spins without a deposit. I believe there should be bonuses, i.e. free spins, to be used in jackpot games.
Site layout is clean and easy to navigate to get where you want to. Whether that would be sports or the casino (you can search for certain games or providers). They offer good sign up bonuses or bonuses whilst you play with a decent enough wagering that's possible to do.
I found the verification process to be fast as everything was approved within one hour and their live chat and support email are very quick to respond to any issues you may have. Only been on this site a couple of weeks but in general I have had a very positive gambling experience which I haven't got on many other sites.
Bonus terms need to be laid out properly with ALL rules. Withdrawal is quite slow considering most sites now are within an hour, sometimes instant. You can cancel pending withdrawal.
A very good casino. Hassle-free verification and payouts. If someone is looking for a cryptocurrency deposit and withdrawal casino, I can recommend this casino 100%. Live chat is definitely a plus, fast and efficient answers...
Everything is 100% fine. If anyone is looking for a good and fair casino, it's MyStake!
Bet on my favorite teams and while I'm waiting to play slots (there are a lot of them here) and play poker. I was surprised that you can get $ 1,500 of the first deposit bonus, it's cool, I can make a deposit of $ 1,500 and get $ 3,000.
I have an iPhone, like many of my friends, it is not clear to me why I can not play from the application and why the casino has not made the App until now. The support team said that the application will be ready in February, it is
A good site, with its own bonuses and offers, I really appreciate it. Good providers, especially amatic.
I spend my free time on it. Fast payouts, convenient payment methods. What can you say, this is one of the best casinos.
I just signed up for this casino and from the first point of view it is clear and easy to use and this is a big plus for me, I will add that there is a large selection of slot games and live casino. the best game producers added games in this casino and compared to other sites, the games land very quickly and do not stutter when playing. I recommend this casino and good luck to everyone.
The downside on my part to this casino is as follows - no incentive from the casino with the bonus, e.g. they should add a no deposit signup bonus so that everyone can check the casino. there should also be more deposit methods. Well, of course, more notifications for players and bonuses. should change the promotional offer more often and reduce the bonus wagering and reduce the minimum deposit when purchasing the bonus with deposits. besides, I have no objections.
Very good casino with all providers and slots I like to play. The bonus terms are very simple and the restricted slots when playing with bonus money are not that much like other casinos.
I manage to wager my 1st bonus and get paid in 1 day, so the verification and withdrawal process are very fast.
Pending withdrawal time was about 15 hours. There are slower casino’s but also faster ones☺️ After the 15 hours pending I had it instant in my bank account, so that is good.
Players appreciated the smooth and user-friendly interface, which made navigation easy and enjoyable. Many also highlighted the variety of games and reliable customer support as standout features of the casino.