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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
6.1/10
CasinoRank
Player Rating 882 reviews
9.2/10
882 reviews
Complaint Response 96 complaints
2 days avg. 96 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

Status solved Resolved
€3,500

Mystake Casino Complaint Stats

Resolved 84 / 86
Avg. Amount $2,768
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 882 reviews

Top reviews from our players

There are so many games and they pay always its the better website to have fun and win money, there are roulette games slots blackjack and so many other games. Its the best

Mystake has established itself as a modern online gambling platform with a broad range of offerings. It stands out for its extensive game library, including slots, sports betting, live casino games, and unique mini-games like the popular "Dino Game." The platform’s design is sleek and user-friendly, making it suitable for both beginners and seasoned players.

Generous promotions, such as welcome bonuses and personalized rewards based on user activity, add to its appeal. Mystake also supports a variety of payment methods, including cryptocurrencies, offering flexibility and security to users.

Customer support is available 24/7, providing efficient assistance and fostering trust among players. Additionally, the platform’s transparency regarding licenses and regulations is a significant advantage, giving it a competitive edge over other gambling sites. My mystake username is mhmd45

While Mystake has many strengths, it is not without drawbacks. Some users have reported delays in withdrawals, particularly for large amounts, which can cause frustration. Moreover, despite the variety of payment methods, certain regions face restrictions or limited options, potentially inconveniencing international players.

The platform can feel overwhelming due to the abundance of promotions and bonuses. While attractive, these often come with complex terms and high wagering requirements, making it challenging to withdraw winnings obtained through bonuses.

Although customer support is generally reliable, responses can sometimes be slow or generic during peak demand. Lastly, Mystake could improve its tools for responsible gambling to better support users in managing their habits, an essential aspect for any gambling platform.

Mystake.com is an excellent online gaming platform with a wide variety of games, including slots, table games, and unique mini-games. The site is user-friendly, and secure, and offers great promotions, like a generous welcome bonus. For a fun and reliable gaming experience, Mystake.com is a top choice.

Bonus and best design but after free spins, we check how it’s going, but yes is the best games, with not any problems very fast and good service i recommend

MyStake offers a seamless and user-friendly experience, making it easy to navigate and enjoy its features. The variety of games and betting options is impressive, catering to both casual players and seasoned bettors. I appreciate the fast and reliable payouts, which add a sense of trust and professionalism. The promotions and bonuses are also a fantastic touch, providing great value for players. Overall, MyStake stands out as a reliable platform with plenty of entertainment options.
username: heinzik1

hile MyStake is generally a great platform, there are a few minor areas for improvement..while the bonus offers are appealing, some of the wagering requirements can feel a bit restrictive.

Good and plenty of games to choose from. Sports betting is good and you don't need to refresh to see the change of scores. Deposits are in the balance within seconds
Username: mou__tadi__kh

Withdrawal time can be quite long. Especially on weekends. Being able to cancel a pending withdrawal is another part I dislike. Can't play all games and providers

Multiple ways to deposit and withdraw.
Fast withdrawals
Massive selection of games and providers.
Love chat 24/7, always helpful.
All round good casino.
Username; jayy2727

Started using Mystake a couple of months ago and had no issues. Found it easy to deposit money and just as easy to withdraw, when withdrawing it was very quick to get into my bank.
Found it had a lot of slot choices that others do not have.

What I like about Mystake casino is the free bonuses they offer on their discord to the online members also they have a partner site lucky mini-games where they offer more codes as well and the help from support is pretty good and quick so overall I had no trouble there, I am going to suggest my friends n family to play at that site Mystake I think they’ll enjoy it as well .

I dislike that they don’t offer more providers to play different games and more cash out options I think they can improve on that department. They also need to be more specific when they give you a bonus with ur deposit cause you’ll end up losing ur deposit bonus due to another promotion attached to ur bonus on hand .

Good looking web, fast and easy withdrawals, helpful guys on live chat, good promotions! I play on mystake.com only and I am 100% happy. Cool games, good support. Every time I need help they are super nice and helpful. my username on mystake.com is zdendaxp

Sometimes lagging But maybe its fault on my side. But i guess i dont have Any other complains and i am playing there for Like More then a year and everything is OK

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