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Mystake Casino

Mystake Casino
Welcome Bonus

150% up to €/$750

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Our Rating CasinoRank
6.8/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 97 complaints
2 days avg. 97 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

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By Irena D.
What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Company
Santeda International B.V.
Affiliate Program
Mystake Affiliates
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

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Mystake Casino Bonuses

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Match Deposit Bonus
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Minimum Deposit €20
Wagering Requirements 30x(d+b)
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50% up to €/$250, 3rd Deposit Bonus
Minimum Deposit €20
Wagering Requirements 30x(d+b)
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Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Submit complaint
Mystake not paying me
Mystake is withholding my funds without cause. I am a sports bettor. They fully verified me when I opened my account 4 or so years ago - passport and address sent and accepted. My bankroll fluctuated last few years until I went on a big winning streak to start 2026. Upon requesting a withdrawal I was selected for 'video verification'. I submitted the 13 second video which took them a month to okay. I then tried a withdrawal again but no - account is closed and under 'investigation'. That was 4 months ago. Through hundreds of email correspondences since they have not given me a cent or a shred of respect. I am a completely honest player. I have done nothing at all wrong, nothing to violate their terms and conditions and they know it. I just picked more winners than losers. That's it. In case you are wondering my balance with them was more than 230k. Of that perhaps 50-60k was funds I deposited. I have many more details upon request - timeline. screenshots, email correspondences, a chat correspondence where the agent assures me my funds are safe.
Status unsolved Unresolved
$230,480
Missing bank withdrawals with a total amount of 4500 EUR

I am filing a complaint regarding two missing bank withdrawals from MyStake with a total amount of 4,500 EUR.

The withdrawals were marked as “Done” on May 1st, 2026, but the funds never arrived in my bank account at UniCredit Bank Austria.

Withdrawal details:

Amount: 2,000 EUR

Payment ID: P20260501-WHGG55

Amount: 2,500 EUR

Payment ID: P20260501-C6X25X

Additional payment information provided by MyStake:

Sender: CYGTW LTD

Payment provider/bank: Bilderlings Pay Limited / Pictures Bank

Recipient bank: UniCredit Bank Austria AG

SWIFT: BKAUATWWXXX

I received PDF payment confirmations from MyStake, but the funds have still not arrived.

I contacted both UniCredit Bank Austria and Pictures Bank / Bilderlings

Both confirmed that only the sender can initiate a payment trace or investigation.

Despite repeated requests, MyStake has refused to initiate a payment trace, provide MT103 documents, provide SEPA End-to-End References, provide UETR tracking numbers, or provide official proof that the transfers actually entered the banking system.

As of today, neither withdrawal has arrived, no returned transfer has been received, and no official banking proof has been provided.

The documents sent by MyStake only show internal “Done” statuses and do not appear to be official bank settlement confirmations.

I am requesting immediate payment resolution, official bank transfer tracking documentation for both withdrawals, or return of both withdrawal amounts to my MyStake balance.

I can provide PDF payment confirmations, screenshots, and chat/email communication with support if required.

Status solved Resolved
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.

⸻

📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.

⸻

📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.

⸻

📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.

⸻

📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.

⸻

📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.


⸻

📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.

⸻

📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
Status solved Resolved
10 days delay
Ten days ago, I requested a withdrawal via bank transfer, which was accepted very quickly. Unfortunately, it's been 10 days and the money still hasn't arrived. I spent a lot of time chatting and waiting for an email from support, which never arrived. It's not a large amount, but it's still a payment.
Status solved Resolved
Delayed Withdrawals 2600 EUR
Title: Delayed Withdrawals (€2600) – No Proof of Payment

I am experiencing serious issues with withdrawals from MyStake Casino.

I requested two withdrawals:
- €800 on March 10, 2026
- €1800 on March 12, 2026

Both withdrawals are marked as “Completed” in my account, and the casino claims that the funds were sent.

However:
- I have not received any money in my bank account
- My bank confirmed that no incoming transfers were received
- The casino is unable to provide MT103 or any SEPA transaction reference

I have contacted support multiple times via live chat and email over the past two weeks. I only receive generic responses such as “under review” or “investigation ongoing”.

Even after escalation, they are unable to provide proof of transfer or a clear explanation of the delay.

At this point, €2600 is missing and cannot be traced.

I am requesting:
- Proof of transfer (MT103 / SEPA reference), OR
- Immediate reprocessing of both withdrawals

This situation is very concerning and has been ongoing for too long.

I am ready to provide any additional information if needed.
Status solved Resolved
€2,600
Error in sports betting result
Hello,

I placed a bet on March 14, 2026, on the Chinese Formula 1 Grand Prix, which took place on March 15, 2026, at 8:00 AM.

The bet, titled "The car to set the fastest lap," was placed on McLaren.

During the Grand Prix, neither of the two McLarens, Piastri's and Norris's, started the race. They didn't even leave the pits.

Both cars were classified as DNS (Did Not Start).

If I understand your rules regarding the fastest lap correctly, it clearly states that if the drivers do not start the race, the bet should be refunded.

At the end of the Grand Prix, I noticed that my bet had been marked as a loss instead of being refunded.

I contacted support via live chat to request the application of your rules. Despite this, the operator did not acknowledge my request.

That's why I'm opening this ticket here to find a solution.

Attached are all the screenshots to support my suggestions.
Status solved Resolved
Investigation is taking too long
Hello, I was playing at the MyStake casino and everything was fine. However, when I decided to withdraw my funds in the amount of 1310$ my account was restricted and I lost access to withdrawals.

They asked me to complete document verification, which I successfully did. I also sent a video with my document where I had to state my personal details. Everything was completed correctly.
But now they say that my account is under investigation. This situation has been going on for many months. The support team is not trying to help me sometimes I waited for several hours for a response and received nothing.
Because of this, I decided to write to them by email, but every time I only receive the same template reply saying:
"Your account is under investigation."

The support team either does not respond or simply closes the chat. On one occasion when I finally managed to reach them, they did not provide any useful information.
They do not explain any violations, do not give a reason, and do not provide any timeframe for resolving the issue. Meanwhile, I have already been waiting for about six months.
The dates can be clearly seen in the email screenshots, and they also show that my account has been restricted from withdrawing funds)))) help me ask!
Status solved Resolved
$1,310
Investigation for 6 months
Mystake doesn't withdraw my funds! The first time i requested a withdrawal, they demanded:
1) ID verification - i have passed it.
2) Video verification - i have passed it.
3) Proof of address verification - i have passed it.
Each time they have declined my withdrawal and demanded something new. Now they just reject the withdrawal and say they will investigate my account 6 months. Please do something, this is a fraud casino, i see a lot of other complaints with the similar content. Please block this casino and mark as a scam casino.
Status unsolved Unresolved
$1,370
Amount 93 EUR not credited
I made a €93 payment to MyStake last Monday. The website displayed an error message, but the money was indeed credited to my bank account. I contacted support and provided the documents proving the payment. They told me my case had been forwarded to a team and would be resolved within three business days. As of Thursday, there's still nothing. Since then, I've sent emails, and they keep telling me the team is doing everything possible, that there's nothing to worry about since "my deposit is safe," while remaining vague and unclear about the progress of my case. I'm starting to think I'll never see my money again…
Status solved Resolved
€93
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



Status solved Resolved
$429

Mystake Casino Complaint Stats

Resolved 85 / 87
Avg. Amount $5,384
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player Rating
9.2/10 ● 883 reviews

Top reviews from our players

Hanulis badge
10/10

Mystake is the best casino for me! The casino has great bonuses and various promotions, a wide selection of games and options, and in terms of the appearance of the casino site, it's pretty colorful and clear.

Helpful ()
yido.nicolaou94 badge
10/10

Mystake is probably my favourite online casino, has all the games and brands, live chat respond prompt and quick if I have any issues. Also my withdrawals are quick and also receive next day, don’t know what fuss is about just get verified! Oh and I also get my cash back on deposits! Great casino! andrew61952

There’s nothing to dislike, people who are moaning and having issues with withdrawals, etc just verify your account it’s not hard! They normally do it within the hour. andrew619521

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Fearwolf97444 badge
8/10

My stake is very good too gambling online, it's very catchy and the minigame is fun with a lot of wins, i would personally recommend this website for gambling online

Helpful ()
mamberan badge
9/10

It is a beautiful company that provides many possibilities such as money and games and facilitates the cycle of life because money is the basis of life, and despite all that, there are different events and tournaments and other special things. For me, if I took a large amount from this platform, I would be the happiest person compared to the world.

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Bigearlz88 badge
10/10

I really enjoy using this site it's soo much fun!!! It's got all the best games you find on all major sites fast and easy payouts and not to mention the promotional offers that are available highly recommend to anyone looking to have some fun and potentially win a few quid at the same time.
Bigearlz88

I do agree with one or two other players reviews think it could do with a smaller minimum deposit amount but other than that there's not much to not like big thumbs up from me

Helpful ()
YANBOSS007 badge
9/10

I like Mystake Casino because it offers a diverse selection of games, including traditional casino staples like slots, poker, and live dealer games, as well as unique features like mini-games and sports betting. The platform has a user-friendly design, making it easy for both beginners and experienced players to navigate. Additionally, their bonuses and promotions are generous, providing good incentives for both new and loyal users. The fact that they support multiple cryptocurrencies adds convenience and flexibility for modern players. Lastly, the customer support is responsive and helpful, ensuring a smooth and enjoyable gaming experience.

The casino faces criticism for its strict wagering requirements on bonuses, limited availability in certain regions, and restrictions on payment methods based on location. Withdrawal limits can be a significant drawback for high rollers, and some players have experienced delays with customer support responses. Additionally, the platform's bonus terms can be complex, leaving room for misunderstandings.

Helpful ()
calvina11 badge
10/10

Easy deposits, and withdrawals, love the website it's easy to use. The interface is smooth and the website is fast. I like the live scores and how everything is laid out

No bad experiences so far unlike other betting sites. Easy to verify account, any emails I have had have been resolved very fast, would highly recommend

Helpful ()
Lukedunster badge
10/10

Great casino app! Quick withdrawals and a very friendly team! Would recommend to anyone looking for a reliable and fun casino site @ [email protected]

Nothing it's great! I guess the only thing that would make it better is more bonuses and daily spins for regular customers! Apart from that it's all good!

Helpful ()
jemitojedno69 badge
9/10

Very clear website, great support, quick answers lots of games, and an interesting VIP program. I like the graphics of the website and everything looks really simple. I like the deposit and withdrawal options

I don't know much about anything that I could write something bad about this site, but even though I wrote that they have a good selection, there could still be more, but otherwise I don't think much.

Helpful ()
martindelirios_ badge
10/10

Very good, the bonus is one of the best that they paid me and the best thing is that they don't ask for a deposit and the game that they let you play is really fun, it gave me many more shots within the bonus, highly recommended
username: martindelirios_

Helpful ()

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