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Mystake Casino

Mystake Casino

The casino is restricted in your country.

Our Rating CasinoRank
5/10
CasinoRank
Player Rating 883 reviews
9.2/10
883 reviews
Complaint Response 95 complaints
2 days avg. 95 complaints

AskGamblers Quick Overview

Editor’s View

Mystake Casino has a futuristic vibe, with vibrant blue and purple colours appearing across the casino page. The layout is simple, and everything is well organized.

The casino games are separated into groups, while you can access live chat or other pages through the links in the footer or the icon at the bottom right.

What we like
  • Fast withdrawals
  • 24/7 live chat
  • Excellent game selection
What we don’t like
  • Limited responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Mystake Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://mystake.com/
Established
2019
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
French, English, Russian, German, Spanish, Finnish, Swedish, Italian, Portuguese, Albanian, Czech, Arabic
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

General Information about Mystake Casino

Mystake Casino is an online casino site that has been at AskGamblers for some time. One of the advantages of this platform is that you can access real casino reviews. There are thousands of reviews available, written by genuine AskGamblers members, offering valuable insights into the casino.

Of course, you can also read our Mystake Casino review as we’ve covered topics including payments, games and responsible gambling.

When you visit the site you can choose from languages which we have listed above. You can register at the casino directly from your web browser, or if you prefer mobile casinos you can switch to the latest smartphones and tablets. As one of the more popular gambling sites, Mystake Casino bonsues aren't lacking and there's something for everyone.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Mystake Casino. Learn more about complaints.

Show all complaints
Confiscation of Funds and close account
Réponse à MyStake – Clarification et contestation

Thank you for your response.

I would like to address a key inconsistency in the handling of my case, which I believe is highly relevant to this dispute.



📌 1. Conflicting information provided by the support team

Before the account closure and additional verification request, I contacted your live chat support and was explicitly informed that:

* my account was fully verified
* my withdrawal request was approved
* the payout would be processed within approximately three working days

At that stage, no issues, restrictions, or compliance concerns were communicated to me.

This communication created a legitimate expectation that my account had passed all necessary checks.



📌 2. Subsequent escalation and contradictory action

The following day, I was unexpectedly requested to complete an additional video KYC verification, which I fully complied with, providing all requested documentation and successfully completing the process.

Despite this full cooperation and apparent validation of my identity, my account was then permanently closed and my funds confiscated.



📌 3. Lack of transparency regarding internal review process

From my perspective as a user, there appears to be a clear inconsistency between:

* the confirmation of withdrawal approval provided by your support team
* and the subsequent compliance decision leading to account closure

This raises concerns regarding the transparency and timing of internal review procedures, particularly when a withdrawal has already been approved prior to any alleged violation being communicated.



📌 4. Compliance with verification requirements

I fully complied with all verification requests, including:

* standard KYC documentation
* additional video verification upon request

At no point was I non-cooperative or unwilling to provide any required information.



📌 5. Proportionality of the final decision

Even if a payment-related concern was later identified, I respectfully submit that:

* the account had already been verified
* the withdrawal had already been approved
* full identity verification was successfully completed

In this context, the permanent confiscation of funds appears disproportionate to the nature of the issue described.




📌 6. Request for reconsideration

Given the inconsistency between the initial approval communicated by support and the subsequent compliance decision, I respectfully request a full review of this case with particular attention to:

* the timing of the withdrawal approval
* the communication provided by live support
* the proportionality of the final sanction

I remain open to a fair and amicable resolution, including partial or full release of the remaining balance.



📌 Final note

I have acted in good faith throughout the entire process and fully cooperated with all verification procedures. ( i havé the vidéo vérification KYC too if you want )

Limare André
cart-pointer
94h left
€825
Account frozen after voluntarily reporting a banking glitch

I am filing this complaint against MyStake regarding a frozen balance of $549.


The Incident: on 27th January, I attempted a $120 withdrawal. It was marked "Rejected" in the casino backend, and the funds were returned to my player balance. I continued playing with my balance (which included approximately $39 remaining + the returned $120).


I placed a few bets and then secured a significant win on a slot game ($400), bringing my total balance to $549.


Upon attempting to withdraw these winnings, I checked my MiFinity wallet to copy my details and realized the original $120 had also arrived in the wallet (a double credit). I immediately contacted Live Chat to report this error voluntarily.


The Discrepancy: My account has been frozen since I reported their error. Currently, my Visible Balance is $549. However, my Transaction History shows no activity after the $120 rejection.


The Proof: The existence of the $549 balance proves that legitimate gameplay and a win occurred after the rejection event. If the casino claims the $120 rejection was the end of the timeline, my balance would not be $549. The extra funds are legitimate winnings.


Desired Resolution: MyStake must deduct the $120 error credit from the $549 total and release the remaining $429 legitimate winnings.


please find attached:

- screenshots of my report of the error to the live support

- Mail Correspondance with the support, several days in a row

- Screenshot of my balance and player informations

- Screenshot of the transaction history available in the app


Thank you for your help


Regards,



staus Resolved
$429
Delayed withdrawal since December 16th 2025

Dear AskGamblers Complaints Team,

I am submitting this formal complaint against MyStake Casino due to an excessively delayed withdrawal request that has been pending for over three weeks, with no concrete progress despite multiple follow-ups.

Details of the issue:

• Date of withdrawal request: December 16, 2025

• Withdrawal amount: 3 500 EUR

• Withdrawal method: Bank transfer 

• MyStake username: Neymarjr0501

Email address: <removed>

My account is fully verified, and I have complied with all bonus terms and conditions. There are no pending wagering requirements or violations on my side.

Since requesting the withdrawal, I have contacted Mystake support multiple times via email (to [email protected]) and live chat. Their responses have consistently been vague, telling me “not to worry” and that I would “receive updates soon” or that the payment is “being processed.” However, no actual update or payment has been provided, and the withdrawal remains in “pending” status.

As of today (January 8, 2026), more than 23 days have passed, which far exceeds the casino’s stated processing times for bank transfers (typically 3-7 business days according to their terms). This prolonged delay is causing me significant inconvenience and frustration, and I feel that the casino is not handling my legitimate withdrawal request in good faith.

I kindly request the AskGamblers Complaints Team to mediate and assist in resolving this matter by ensuring MyStake processes and completes my withdrawal promptly.

I am happy to provide any additional information, screenshots of the withdrawal request, or email correspondence with support upon request.

Thank you for your assistance.

Best regards,

staus Resolved
€3500

Complaint Statistics

Resolved 80
Avg. Amount $ 2,836
Avg. Complaint Duration 8 days
Avg. Response Time 2 days

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Player rating
9.2/10 883 reviews

Top reviews from our players

Mystake is probably my favourite online casino, has all the games and brands, live chat respond prompt and quick if I have any issues. Also my withdrawals are quick and also receive next day, don’t know what fuss is about just get verified! Oh and I also get my cash back on deposits! Great casino! andrew61952

There’s nothing to dislike, people who are moaning and having issues with withdrawals, etc just verify your account it’s not hard! They normally do it within the hour. andrew619521

My stake is very good too gambling online, it's very catchy and the minigame is fun with a lot of wins, i would personally recommend this website for gambling online

It is a beautiful company that provides many possibilities such as money and games and facilitates the cycle of life because money is the basis of life, and despite all that, there are different events and tournaments and other special things. For me, if I took a large amount from this platform, I would be the happiest person compared to the world.

I really enjoy using this site it's soo much fun!!! It's got all the best games you find on all major sites fast and easy payouts and not to mention the promotional offers that are available highly recommend to anyone looking to have some fun and potentially win a few quid at the same time.
Bigearlz88

I do agree with one or two other players reviews think it could do with a smaller minimum deposit amount but other than that there's not much to not like big thumbs up from me

I like Mystake Casino because it offers a diverse selection of games, including traditional casino staples like slots, poker, and live dealer games, as well as unique features like mini-games and sports betting. The platform has a user-friendly design, making it easy for both beginners and experienced players to navigate. Additionally, their bonuses and promotions are generous, providing good incentives for both new and loyal users. The fact that they support multiple cryptocurrencies adds convenience and flexibility for modern players. Lastly, the customer support is responsive and helpful, ensuring a smooth and enjoyable gaming experience.

The casino faces criticism for its strict wagering requirements on bonuses, limited availability in certain regions, and restrictions on payment methods based on location. Withdrawal limits can be a significant drawback for high rollers, and some players have experienced delays with customer support responses. Additionally, the platform's bonus terms can be complex, leaving room for misunderstandings.

Easy deposits, and withdrawals, love the website it's easy to use. The interface is smooth and the website is fast. I like the live scores and how everything is laid out

No bad experiences so far unlike other betting sites. Easy to verify account, any emails I have had have been resolved very fast, would highly recommend

Great casino app! Quick withdrawals and a very friendly team! Would recommend to anyone looking for a reliable and fun casino site @ [email protected]

Nothing it's great! I guess the only thing that would make it better is more bonuses and daily spins for regular customers! Apart from that it's all good!

Very clear website, great support, quick answers lots of games, and an interesting VIP program. I like the graphics of the website and everything looks really simple. I like the deposit and withdrawal options

I don't know much about anything that I could write something bad about this site, but even though I wrote that they have a good selection, there could still be more, but otherwise I don't think much.

Very good, the bonus is one of the best that they paid me and the best thing is that they don't ask for a deposit and the game that they let you play is really fun, it gave me many more shots within the bonus, highly recommended
username: martindelirios_

I like the look of the MyStake casino website and the large selection of providers and games and I like that it is one of the few casinos that also offers mini-games

The casino should offer the option of a lower minimum deposit amount. Provide more free spins for new players, or cashback even for players who have not reached a higher level. I don't know about other shortcomings yet

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