AskGamblers Quick Overview
Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Disclaimer: I played at Mr Green from the UK
* The site is very neat and have fun bonuses.
* Sign up was quick
* Game selection is great and verification was quick as well (I verified from PC).
* Reel Thrills are fun to play with
* Mr Green locked me out after my withdrawal request and I could not play
* Limited deposit methods
Dear Ashim, Thank you for your review. I am happy to hear that you enjoyed our site and promotional offers. It sucks to hear that you were locked out after your withdrawal request. Feel free to send me an email on [email protected] make sure to provide a link to this post and address the email to Michael. Ill make sure to get back to you with further information on the matter. Regards Michael
Joined the site for the first time... deposited £20.... spun on book of dead 8 times at £1 a spin... got the books and won £1000 🙌🏼🙌🏼 Winner winner chicken dinner!!!
You can’t follow the progress of your withdrawals or see all you wins. It only shows a few wins.
Dear JERVIS37, Thank you for your review, we appreciate your feedback. First of all a big congratulations on your winnings, well played. I hope that you got to do something fun with your winnings, maybe a trip to Russia? I will forward your feedback regarding the withdrawal status as we want our players to have as much information available as possible at all times to make our site even more user friendly. Regards Michael
Big selection of games, lightning fast payout (under 1 minute all the time).
Got a mail from Mr. Green stating they have a 100 freespins bonus for a 10 euro deposit. Deposited, didn't find my spins so contacted support. I am used to Mr. Green support being super friendly and helpful, but this wasnt the case now.
First they stated that the bonus ended at 23:59 the previous day. Well no, in the mail it says it is valid until Saturday, now its just Friday. Then they say you have made a deposit before 17:00 (when the promo started). Well yes, I made a lot deposits before yesterday 17:00, whats that got to do with it? And then they say you didn't opt in. I say ok, maybe I missed that, but in the past I didn't have to opt in on anything, I just deposit and get my bonus. Ok sorry I missed that, but can you add them manually?
No.
So I am very dissapointed with Mr. Green. This is something I expect when playing at some shady online casino but not at Mr. Green. I stick to the casino's where your problems are solved by friendly customer support, who don't let you run into a wall when by accident you missed some opt-in.
For a couple of years Mr. Green has been on the toplist of my favorite casino's, but if this is what Mr. Green has become, I am done playing there.
Dear BOLDHEAD, Thank you for your review. I am sorry to hear about the issues you experienced when trying to take part in our awesome promotional offer. Kindly send an email to [email protected] with a link to this post and address the email to Michael (thats me) and I will make sure to fix this for you. Regards Michael
Choice of games are good and fast wirhdrawals that's about it really. For me it's all about the service which should really have 0 stars
Their attitude sucks on live help. Asked why I was not receiving promotional emails and no bonuses given when joining and was told as I made a withdrawal forand get this£29.00 they could not look to add anything..... I have deposited way more on the site and as I withdrew that measly amount then nothing could be done.
Now firstly my question of the welcome bonus was ignored. My second question about not receiving promotional emails was ignored. They just assumed I was after a bonus. I asked about cancellation and without any hesitation was told no problem and they closed my account. What a way to treat customers.
I am a regular player on many sites and have never been treated like that. I leave many reviews for casinos and not once have I ever rated as low stars as this. They asked me what type of closure I wanted and gave me the option of a time out or temporary closure. No option to just close so I took the temporary option which allows me to come back at any time. I doubt this will happen due to the rubbish service I have received.
I believe that their response should have been to look into why no welcome bonus was received and why I am not getting promotions. They just assumed I was after some sort of layout freebie. When in fact not once in the chat did I ask for that. I highly recommend not using this site if they continue to talk to loyal customers in that way.
Shame on you Mr Green Casino!
This casino is great!
I do not understand some bad ratings that people give.
Verifying account should be a priority to any player. I've never had problems with that, and with Mr. Green everything was fast and crystal clear.
Payouts? Well.. they are processed sometimes in seconds!
Yes.. less than a minute to have money in my account.
Game selection is great, specially LIVE CASINO.
A lot of providers to chose from, providing great studio games, or and awesome casino filling with the real casino game streaming.
I love play here... One of the best, for sure!
Casino frontend (website) is slow.. is really slow compared to other casinos. This can certainly be improved and would be great.
Other than this, excelent.
Absolutely nothing (I was told my “positive feedback was to short” what does that tell you)
Where do i start? Green must be foreign for slow somewhere as that’s the only way I can describe this casino Mr SLOW! Slow at getting back to you with questions or queries, slow at verifying your documents and even slower at paying out! There’s absolutely no need for the length of time it takes to do anything, I’ve used many casino apps bfore and none have been this slow, usually your ID is verified with in a hour or 2 and payments reaches your bank account with in 24 hours, it’s 2018 and we expect quickness, I’m waiting on just over £500 and the faff on I’ve had to get it stinks, I’m actually not bothered about getting the cash anymore, I just want to get what I’m owed so I can never have any dealings with this terrible service anymore, I’m absolutely annoyed at how long things actually take, your quick to take my money tho! I’m looking forward never to deal with you again
-Decent game selection
-Alright Mobile App
-Pleasant agents on phone.
Delay of payments/Verification
Heres what happened. Came back to mr green after a few months off. Won a couple thousand. Cool. Asked to re validate documents again. Strange but Ok. Revalidated proof of ID/Address/Card.
Then they asled me to revalidate a card that is inacive and has not been used in months. Not happy about this. But I have old pictures of it anyway. I send it all is well O get me 2500+ withdrawl.
Fastfoward a couple of days. I go on an insane streak on roullette.
I currently have one 2 large pending withdrawls. One that has been in pending for 72 hours and is for €19,475 and another for €15k has been pending for a couple days. I check in love chat whats up.
An agent tells me there was an issue with the really old visa card being validated. I explain that I sent it in no problem and recieved the initial 2500 withdrawl. Live chat cuts off mysteriously.
I call the number. Helpful agent on phome confirms with me that there is no further requests for documents and the withdrawls should be on the way. Great. But its going over the 72 hours pending SLA so he checks with the payments team but they dont start until 8am tomorrow.
Not impressed. Was thinking about making mr green primary casino but not so sure. Current situation agent said it would be escalated becauase its gone over the 72 hours pending.
Seems like its fine until you win bog money and then they delay. But I hope I am proved wrong.
Dear DARRAGHLIKES. Thank you kindly for your review. First of all, congratulations on your winnings! I hope that they will all reach you soon. When it comes to verifying documents and as you mention re-validating them, this can usually happen if it is a case where you sent in documents which today has expired. While we do aim to have withdrawals processed as soon as possible, sometimes the waiting time can fluctuate to and from depending on current workload. I'm sure that your winnings will be processed shortly and you'll get to enjoy them soon. If you have any questions please contact us directly and we'll assist you further. Stay Classy!
Good selection of games. Site looks attractive enough.
This site does not run very smoothly on mobile and is not much quicker on desk top. The bonuses are ambiguous; I got a wild wild west bonus of a free spin for every pound I spent, but this was only on the first deposit of £30 and not on the additional seventy I spent up to the maximum of 100, offered in the promotion. Apparently it was only on your first deposit. This was not clearly stated in the email I received. I brought this up with customer service which was laboriously slow and eventually my concerns ignored . I'll be closing my account. There are much better sites out there without the hassle
Dear LOCKER72, Cheers for providing us with your feedback, its appreciated! In order to offer people a break, a happening, and a superior gaming experience in a responsible environment we always aim to offer as many cool games as possible and we are constantly expanding our selection of games and game providers to offer you the latest slots on the market! Our tech team are constantly working to improve our website making it more user friendly and smooth. We would love to hear more about the issues that you are experience with our site and it would be great if you could send us an email - [email protected] with further information on what device and connection type you are using when experiencing these issues. Mr Green is a gentleman and part of that is to always provide clearly stated terms when we create promotions. If you ever find any of our terms unclear or vague I strongly recommend that you contact our customer support before taking part in the offer so that we can explain the details clearly in order to make sure that there will be no misunderstandings. Stay classy! Regards Mr Green
One of my first casinos I played with. Awesome Game selection, great offers. Won with no deposit bonus over thousands, which I got really quick
Cant play everywhere, as I a have to make a lot of trips which disapoints me a bit
Dear 13PAOVY13, Thank you for your review! Big congratulations on your winnings and I do hope that you plan to do something fun with the money like a trip to Los Angeles or New York, wait a moment ... you might not need to spend a dime to visit some of the coolest cities in the USA! We are currently running a great promotion where you earn one ticket for every 600 rounds played across our ‘Route 66’ collection of games and you can win one of three luxurious U.S city breaks to either New York, Los Angeles or Orlando and a share of €5,000. May the force be with you and thank you once again for your feedback! Regards Michael
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Withdrawals are the fastest around, every time I withdrawal to my paypal its in within a minute, customer service are fantastic, massive selection of slots & live games, site is modern and easy to use, verifying account was fast & smoothed, this is the only casino I will be using from now on.