AskGamblers Quick Overview
Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
Review this casino
Share your thoughts with other playersTop reviews from our players
Dear KLYPOTRIX. Thank you for your feedback. I am sorry to hear of your frustrations with our documents and verification process. We may request documents at any time as stated in the terms and conditions. Of course this may vary which specific documents are requested depending the account and activity. We understand this may be frustrating however we must consider players security and protection and have measures in place to ensure funds are returned successfully and to the correct persons. I would direct you to call in to customer support or try on our live chat again to upload the remaining documents to complete your verification and enjoy with us once again. You may email at any time for assistance at [email protected]
Good choice of games. I play slots and there are plenty yo choose from.
Very restrictive 'limit' section in your account. This means that despite having credit and finding yourself in the middle of betting, you can suddenly reach a wagering limit which stops you from betting and then takes a minimum of 24hrs to change. The limits are too numerous and complicated and I will not be returning. At least they won't make any more money out of me I suppose.
Hi Nathan Thank you for your review! We are glad you enjoy our choice of games! I am sorry to hear however of your frustration on the above, let me take a little time to explain this The reason for the limits is not due to a bug, it is us working as responsible gambling site ensuring our players have fun but can have control of their play. I am sorry if a limit has been reached and protecting your account. We will be more than happy to help you with this and go through with you to instruct and direct on how to cater these to your desired limits of your choice so you can continue playing with us if you wish. Simply contact [email protected] - send your email or come on live chat and just ask for help with your limits of what you would like and we can help you to set your own up accordingly. Wishing you a great evening ahead!
I played this casino before restriction. Great game choice. Fast and easy contact with support. Many payments method.
Nothing to say... one time I win , but all lose ;)
Hi REKIN22 Thanks a lot for your kind review! Music to our ears. Wishing you continued entertainment on our site. Remember, as well you can always set the limits if needed, one of which being a loss limit so you can always control how much is lost. Feel free to get in touch with us if you need help with this [email protected]
Great selection of games
Regular promotions
Live casino
Customer support is sometimes slow to respond, other than that I really like the casino.
Dear NICKID, I would just like to thank you personally for your review and kind words. We do like to have regular promotions, which I can let you in on a little secret, this will only grow over the upcoming Christmas period! Along with even newer additions in our slots for Halloween and Christmas. As for your customer support feedback, this will be passed on for you and we are always striving to improve so thank you for this information. If at ever you are emailing, you may wish to visit our Live chat or give us a quick call for a more speedier reply. Have a great day and thanks again!
Blackjack exclusive tables, less traffic on tables allow for easy table changes
Don't be deceived by first deposits bonuses. They tell you its a second chance bonus so once your real money balance runs out you have a bonus balance available for use. But that is simply not the case. The bonus balance excludes the live casino and whole bunch of regular casino games. You're better off getting a deposit bonus from other sites that add the balance right away and is available for use right away.
Their selection of games are good and the layout is straight forward.
Bad customer service, no answer on several e-mails this past week. If you run in to any issue you won't be getting any help. Don't take the risk, play on more serious casinos.
Love this casino withdrawals are so quick and the games are great fun . Great job all around no complaints.
Been playing on this site for years and the withdrawls are the fastest I have ever seen, the layout of the site is golden and the promotions and challenges are well thought out. It is normally very fast loading and they seem like they are keeping a close eye on any issues technically.
Would vote it higher but it is just not the same as it was entertainment wise. I used to deposit and play for ages because it was so balanced that although you might not hit a withdrawl win you would be having fun. Don't know if ownership or management changed but at some point it has gotten a bit boring because you're either winning or straight up losing. There does not seem to be any middle ground anymore.
Their layout is the only thing that is good at this casino
Very dodgy games that are very VERY slow. Blackjack seems even slower and looks like they are figuring out if u deserve to win or not ( 20 or 21 for the dealer only).
The chat barely understand English or even speaks at all massive wait times (what I don't believe).
1/10 never gonna play here again and glad I self excluded here.
I have nothing good to say about this website after my last contact with support. I have a strong feeling I've been lied to and I feel mislead as I've been duped out of an offered promotion because of an error on their website.
Although I'm a regular user of this website, I've just now made an account JUST to review this website, maybe that says enough already?
I have a case almost exactly like user 'BOLDHEAD' below, and feel the same as other user 'SAMMY2WIN198' that has left a review as well.
I must have played on more than 30 online casino's but never have received such a lousy and rude service as on this website. And no, I'm not a bonus hunter and casino website hopper, as this is the 5th deposit over just short of a year on this website.
Here is an extract from the live chat sessions with the names replaced for obvious reasons, my comments upon it down below:
_______________________________________________________________________________________
Chat support: Did you deposit through the link for the promotion?
Me: Yes
Chat support: Which promotion was it for please?
Me: https://casino.mrgreen.com/en-AN/payment/deposit?bonus=649c0ff1732841c19a280cd6ff5ac1b1&available=true%3Favailable%3Dtrue%3Favailable%3Dtrue
Me: Matching deposit & 100 free spins
Chat support: Okay, thanks
Chat support: What game is it for?
Me: 'Dwars Gone Wild'
Me: Promotion lasts until saturday?
Me: 'Just opt in before midnight this Saturday and we will match whatever you deposit & play (between €30 - €100) with Free Free Spins on ‘Dwarfs Gone Wild’.'
Chat support: Sorry Rick, you haven't opted in. It is best to go through the promotions page not the notification.
Me: But can't you arrange that for me?
Me: I mean, I have pushed the notification and it sends me directly to the deposit menu, not the promotion page..
Chat support: No I'm sorry I can't add them for you now. the notification page is just to let you know of new offers it doesn't opt you in, sorry.
Me: You're serious?
Chat support: You can still take part in the promotion, you would have to deposit again though.
Me: It took short of an hour to even deposit, made an account on a ***** to to so & because of an error on your website you can't arrange for me to get the promotion?
Me: The same thing happened to me on a different website, it was no problem for them to settle it for me.
Chat support: I'm really sorry there's nothing I can do. I can give you a 10 euro bonus though if you'd like?
Me: Would you really suggest it is my fault for not receiving the bonus by clicking on a promotion notification that sends me directly to the deposit menu
Chat support: I am sorry, I can't give you the free spins. I can only give you a good will bonus of 10 euro. If you want it?
Me: I haven't used a single penny of the money I deposited.. Surely there's someone that can simply process my transfer again with the promotion?
Chat support: We are not able to opt you in to a promotion from our end.
Me: So you've build a website where no-one can manage from the back-end?
Me: Where no-one can alter balances or process transfers again?
Chat support: No we can't do this, the offer needs to be opted in to before depositing through the promotions page, or email/SMS link.
Me: Well, is there someone else who can?
Chat support: No no-one can do this.
Me: That is technically impossible
Me: It's a website, and no matter on what programming language it is build upon, there is always someone who can alter the data
Chat support: This is how the site is run.
Me: All my account details are stored in a database of some sorts and there has to be someone that can make alterations in it
Chat support: there is no-one that will do this Rick.
Me: Or else you could never make any changes to this website, which, judging by the constant updates, isn't true
Me: This is simply misleading, and if it can't be settled you're basically forcing me to write a complaint on, among other things, askgamblers.com..
Chat support: If you wish to make a complaint you can email us at [email protected]
Chat support: I have offered you twice a good will bonus, there is nothing more I can do.
Me: Which is ludicrous, €10 is nothing compared to the €100 I'm missing out on because of an error on your website..
Chat support: There is nothing more I can do for you Rick.
Me: As surely the complaints will be handled by you or your colleagues, it has no point to send a complain to you..
Me: But I'll be sure to report this on other websites
Me: Thank you for your time
Me: Take care
________________________________________________________________________________________
So first of all, I was trying for almost an hour to deposit with my creditcard (worked 4 times before on the same website), and the same lady blamed my bank/creditcard company. I got the message after trying to finalize the deposit stating that my account was blocked, and it appeared to me (part-time website developer) that it was simply an error on their end.
But nevermind that, the real problem I've had is that this lady suggests that it is my fault that I didn't 'Opt In' through the promotions page, but simply clicked on the notification which pops up when you log in to the website and sends you directly to the deposit page. This comes with no warning whatsoever that you're not going to actually use the promotion even though you're clicking on a link that's in your personalized notifications menu instead of a way less notable promotions page.
Not only that, but the support lady is trying to tell me that NO ONE would be able to fix this for me, which is ludicrous. Our details are stored in a, hopefully secured, database. Adding free spins may be hard to add, but simply altering a balance or processing a transfer again so that it would've 'Opted In'-to the promotion can not be technically impossible. The response of a certain Michael replying on behalf of MrGreen to the review of BOLDHEAD strongly suggests (we don't know if the issue has been actually resolved) that I've been lied to.
Altogether this website may work as long as you don't need the support. The verification proces was extremely long, they were quite suspicious about my details since in our country there's a difference between calling names and actual first names. They made me supply them with photo's of my documents five (!!!) times before the process was completed. I atleast would never recommend to use this website.
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Nothing this casino want only to take your money, if you win the make troubles with the verification.
The kind casino wat make problems if you win, where are no Problems. Until now I don't know if the will pay me or not.
I am busy 3 day to send documents. I have proof for the crime of this casino. When you upload your document's you can choose JPG, PNG or PDF file, but then next day NO it must be An PDF, one day later again NO ,is not good, it must be an foto and not scan or PDF, now at the end, yes it can be a PDF but more details. So to day 2018-11-26, come a new wish my passport must not be including me (selfy) it must be the passport only.Tomorrow I will see the new wish from this staring casino.
And also they are have 24/7 live chat, but my live chat was yesterday disabled. I ask one friend to login and at the same moment his live chat was active. Today the same. My live chat was disabled. I make screenshoot and I send them an email that my live chat is disabled.
Answear from Mr Green Casino :
" Dear *********,
Thank you for your email to our team today, it is great to hear from you!
I hope my email is finding you well and you are having a great day so far.
I would like to personally help you further today but unfortunately the email I have just received from yourself has no content or body showing.
Please can you kindly contact me back and advise what help you would like from me or my team and we will try our utmost in assisting you further.
"
Very funny!