AskGamblers Quick Overview
Editor’s View
As the name suggests, Mr Green Casino comes with the green layout and an abundance of games.
If you access from the UK, you’ll only see a handful of games, but Mr Green accepts players from other countries who have a wider range of games.
- Multiple gambling licences
- Diverse offer of online slots
- Different responsible gambling tools available
- Processing fees
- Few table games
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Mr Green Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information About Mr Green Casino
Mr Green Casino is an online casino that’s licenced by the Malta Gaming Authority, Swedish Gambling Authority, UK Gambling Commission and Danish Gambling Authority. This is a major feat, as the casino’s available in some of the most rigorously regulated markets.
Mr Green labels itself as the gentleman of online gaming, as it’s oriented towards players. The casino allows you to access its games on your desktop or via mobile. Registration takes several minutes, but before you do so, read our online casino review.
In our review, we’ve checked all the payment options you can choose, as well as the games offered and the casino’s customer service. We’ve also looked into responsible gambling tools and how the casino helps players stay in control.
We also recommend you check Player rating as well as complaints on AskGamblers as this will tell you everything you need to know about the casino.
- E-Wallets 0-24 hours
- Bank Transfers 1-7 days
- Card Payments 1-7 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Mr Green Casino
Only when you register at the casino can you see the available payment options. They depend on the country you’re coming from, so it’s different from UK players, Danish or Finnish players, for example.
At AskGamblers, we’ve made this easy for you by grouping all the payment methods visible in the Payments tab. Credit and debit cards and several e-wallets are available for deposits and withdrawals. The minimum deposit is €10 for all payment options.
When you request a withdrawal, you must use the same method as for deposits. Otherwise, the casino will ask you to cancel your request and make a new one. The casino charges fees upon all withdrawals. For amounts up to €100, you will be charged €1, and if the amount exceeds €100, you will have to pay 1.5%. The highest fee that can be charged is €10.
The minimum withdrawal for players from all markets except the UK is €30, while the UK players can withdraw any amount starting from £10. The maximum withdrawal limit isn’t stated.
Games at Mr Green Casino
At Mr Green Casino, you can access different types of games. There’s a large selection of online slots divided into different groups. If you like to test out new slots when they come out, you’re in luck because the operator refreshes its list of games with the latest releases.
We love the progressive jackpot slots page, which lists slot machines that award jackpots. The jackpot is clearly indicated for each game, which can help you choose what to play each session.
You can check out some exclusive releases while the live casino lobby hosts games predominantly from Evolution as well as several titles from Pragmatic Play. Mr Green Casino isn’t for fans of table games, as only a few titles are offered.
Mr Green Casino’s Commitment to Responsible Gambling
Mr Green Casino has several responsible gambling tools that help players stay in control. You can set deposit limits daily, weekly and monthly to prevent you from spending more than you can afford. Setting limits on losses is also an option, so when you reach it, you can’t play any longer.
You can take a break for 1, 7, or 30 days. For longer than 30 days, you must self-exclude, which prevents you from accessing your account and from receiving promotional offers.
When you play at Mr Green Casino, you can set reminders every 5, 30, 60, or 120 minutes to keep you in check. One tool that’s specific for Mr Green Casino is the tool that combines a self-assessment test with the activity on your profile, collects data, and gives you recommendations on your activity.
Customer Support at Mr Green Casino
To access customer service at Mr Green Casino, click the chat icon at the bottom right corner. This will open a help centre, from which you can contact casino representatives.
One page of the website says that chat support is open Monday through Sunday from 1:00 to 12:00 AM, which is 23 hours a day. However, several other places indicate that chat support is open 24 hours a day. We’ve checked the information with the casino representatives, and they claim that live chat is open 24/7.
Aside from the contradicting information on the casino’s website, the support works smoothly. You need to enter your full name and email address to contact one of the agents. The agents are friendly and responsive, but the one we talked with had broken English.
The casino also lists an email in the footer, which you can use for contact.
Complaints
Read the complaints other players have left for Mr Green Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Dear IMYOURSHADOW. Thank you for your feedback. I understand that the verification process can be a bit tedious when one is waiting for their winnings, and our support staff should be able to help you out to complete this. If you feel like the support you have received has been lacking in any way I apologize. I am personally more than willing to help you sort this out if you like, then please send us an email and include 'AskGamblers' in the titel of the email. We usually advise against comparing procedures between different casino sites, as different sites are often operating on different licenses and policies. At Mr Green we operate under a UKGC license and furthermore we are following enhanced due diligence when it comes to the verification in order to do our best in the fight against money laundering. I'll await your contact in order to make sure to resolve this.
The basic facts about this casino is that it is a big scam when it comes to their vip "club royale" membership. This is the reason: I have now been waiting for over 6 months for their loyalty program. This is still under construction, yet they are advertising it like everything else. I have been a high roller on this casino for many months now. About 1500,- 2000,- euro a week for over 6 months.. Alot of money, I know.
The last week I played as usual for about 1700,- euro. And suddenly i got a mail from my vip guy that I have lost my cashback on 10% because it was too little activity. The guy in vip support have not even contacted me personal about this. So the whole vip club royale membership is a big scam to be honest. Well ok. My guess is that this casino used to be a better one in the past but have now gotten alot of competition the last years, and doesn't make the same amount of money like they used to. For all you people that is used to spend alot of money, and want to be treated as a good customer. Stay away from this place. My total spending have been about 30000,- euro on 6 months.. I honestly thought that would be more than enough. U win some, u loose some. That is the game of the casinoworld. But too be treated like this is nothing else than a big scam.
Dear ALGESNERK. Thank you kindly for your feedback. It saddens us to read about your dissatisfaction with our site. We do have a loyalty program on its way as you mention, however this should not have been advertised in any other way than 'Coming soon' or something in that similar fashion. Our VIP department is constantly monitoring accounts that are on a VIP level or on a potential VIP level. If one has been invited to Club Royale, that does unfortunately not mean that one will remain there forever. I hope that your luck is turning soon ALGESNERK, and if you would need any assistance our support department is always ready. Stay classy!
Availability of NetEnt casino games.
The fact that they don't honor promotions. Responses on the live chat take an eternity. The sportsbook layout in unintuitive and the odds are not competitive.
Dear Underdog, Thank you for your review, we appreciate your feedback. We are more than happy about the fact that we can offer our players the latest Netent games on our site. The relationship between Mr Green and Netent stretches far back and we have been best friends for as long as we can remember. Recently we launched our new live game concept called Live beyond live which is awesome, feel free to try it out if you enjoy a cool live environment. Mr Green is a gentleman and should always honor a promotion on offer, feel free to send me a PM or contact our customer service so that I can help you further with any issues. Kindly set the subject to AskGamblers and send us an email to [email protected] so that I can look into this for you. Our customer service is available 24/7 all year around on chat but depending on the day/time the waiting time may differ due to peaks in people wanting to chat with us at the time. If you are experiencing any issues with getting hold of us via chat I suggest sending us an email or giving us a ring so that we may assist you further. We always strive to offer competitive odds and improve our site, feel free to get back to me with further feedback on how we can improve our sportsbook layout so that I can bring your suggestions to our sports team. Thank you once again for your feedback and stay classy!
Overall it's a good casino, but things have changed after a while. I play for 2 years on avg. My status is VIP. It does offer some free spins here and there if your playing along.
A bunch of favorite games disappeared. Kronos, Zeus, some games are even changed completely from interface and / or play. It seems to me that Mr Green is probably trying to get rid of any external supplier of games from 3rd parties. The bad part is that if they don't change this very soon I'll have to find another casino that offers these games.
I have a feeling that I am being compensated along the playing of games as well. With being compensated I mean, if I'd have a 3 day losing streak I get booted from 50 deposit up to 1400 on various games in total. And it seems to hit a wall from there. The fun of course, ends after a few winnings here and there, and there's this downward spiral. I am not sure if this is Mrgreen or the game provider, it's something that seems to occur on online play. The overall RTP does not really seem to be in effect if your on the losing streak days. It's very odd, but again, behavior I've seen at other casino's as well.
Greetings J83, Thanks a bunch for providing us with your feedback. I am sorry to hear that your favourite games are no longer available on our site. Sometimes games might be unavailable due to maintenance but in some cases games are removed due to not being that popular. I will make sure to bring your feedback to our casino team and hopefully we can see a Kronos return shortly! We're sorry to hear that you have had a loosing streak. There is simply no way for us to control which players win or how much, as the outcomes of all game rounds are completely random. Some players may be winning and vice versa, as is the nature of gambling. Mr Green is all about responsibility and losing is as much a part of gaming as winning, but if you’re losing, the overriding temptation is to continue gaming to win back any losses. Don’t! Take a break, clear your head and make use of Mr Green’s gaming limits to stop it from happening in the first place. Thank you once again for your feedback and stay classy!
I loved this site because withdrawals were really fast. Sometimes it took less than 10 minutes to receive my winnings to my PayPal account. The site is easy to use and your most played games are always just a click away.
There is hardly any bonus available, or they are not worth the hassle. The last couple of weeks my withdrawals have also slowed down I withdrew some of my winnings on Thursday evening and it was still pending Friday afternoon. Decided to reverse withdrawal, lost more than half of my winnings, now waiting for the bit but its pending again since last night (over 12 hrs). Chat doesn't seem to be available any time I try, so not sure if they need more verification or what the hold up is.
The fee for withdrawals and the minimum withdrawal also something that I don't like. So for these reasons I spend a lot less of my time on Mr Green anymore.
Dear Joni007x! Thank you for getting back to us with your feedback, Mr Green appreciates that. We always aim to process withdrawals as quickly as possible in order for our players to be able to enjoy their winnings. Withdrawal time frames always differ depending on payment method used, amounts and if the account is verified or not. Sometimes we manage to process withdrawals instantly but sometimes further checks have to be competed before we can process a withdrawal for security reasons. Our chat is available 24/7 but sometimes there are a lot of people who wants to chat with us at the same time. If you are having issues with reaching us on chat I suggest waiting a few minutes and then try again. You can always check our our FAQ while waiting since it might have the answer to your question. The main reason for having a minimum withdrawal amount is simply to reduce the amount of withdrawals that we have to process, this cuts the withdrawal time frame down a lot by making our players request lets say one withdrawal of 30 EUR instead of three withdrawals of 10 EUR each. The withdrawal fee is something that we are currently looking into changing and hopefully it will be changed in the near future. Once again thank you for your feedback and I wish you a classy week ahead!
Been playing here for some years now, never have problem with verification or withdrawals. A big selection of slots, my favourite to play, never play table or livegames. Normal bonus playtrough and nice actions from time to time. They changed there withdrawal time, and it's super fast now, and if there is something I dislike from many other casino's is the pending time that can last up to 48 hours. Mr Green is one of the fastest in the business. 10 out of 10 for me !
There is nothing I can think of, what more does a guy need ;)
Dear DAREMMER. Thank you kindly for an awesome review! It really brings us incredible joy so see so kind words from a player, and we are honoured to be a favourite of yours! If you do think of any feedback then don't be shy to forward it to us! We're constantly looking to evolve and improve, and your feedback is so important to us! I'd like to wish you a great week ahead DAREMMER, and thank you once more! Stay classy!
Great one.
I've played at all of the best known online casinos but only Mr. Green respected the payout rates (that means more fun for the players). It has also lot of choice as games and it is extremely fast with the payments (without absurd requests of additional documents, once you've sent the ID).
Nothing, so far. The reason that I'm still writing, is because askgamblersdotcom need at least 50 characters (lol).
Dear THESAINT, Thank you for providing us with your feedback and we are happy to hear that you are enjoying our site. Regarding out payout rates this is something that will always vary from player to player and I am happy to hear that you had a good payout while playing with us. The most important thing is to remember that gambling is supposed to be a fun experience and to always gamble responsibly. Mr Green has created a page about green gaming for specifically this reason where you will find further information and helpful tips on how to gamble more responsibly. Feel free to pay our Green gaming page a visit - https://greengaming.com/ We always strive to process withdrawals as quickly as possible since we understand that as a player you want to be able to enjoy your winnings as soon as possible. For this reason our payments team are working around the clock with verifying accounts and processing withdrawals. Once again thank you so much for your feedback, its worth more than gold to us. Stay classy!
In my opinion, Mr Green is the most generous casino online. I've visited quite a lot of service but none made constant gifts. Every time I deposit money at Mr Green I get a gift half of money that I put in. It allows me to pay for longer and try more games in one go. Also, the choice of games does amaze including sports games, jackpot games, and live games. I also like the casino for it looking serious without flashy pinky icons that remind games for teenagers.
Hi MRBET, Thank you for your awesome review of our site. I am glad to hear that you enjoy our service, the games we provide as well as our site in general. Here at Mr Green we live by the gentlemans code of conduct and we work hard to offer people a break, a happening, and a superior gaming experience in a responsible environment. This means that we always have to keep an eye on the details, everything from how our site is designed to what campaigns we should offer our players. There is no greater thing for us at Mr Green than getting positive feedback on our hard work from our actual players. Thank you from the whole Mr Green team and always remember, "being classy isn't a choice. Its a lifestyle". Over and out!
I really like this casino! It has a wonderful design and lots of good promotions. Fine loyalty program. Good choose of slots, especially my favorite provider Yggdrasil. Also this casino has their exclusive slots. Good Live Chat support, which will help you with everything you need.
Can not find sort by provider, that it uncomfortable. When you scroll down the page, you can not find the end.
Dear Konradsam, Thank you for providing us with your feedback. First of all let me say that we at Mr Green are really happy to hear that you are enjoying our site. All our teams are working around the clock to provide our players with the classiest promotions, coolest slots and most awesome customer service. I love the idea of being able to sort our games by provider and I will make sure to bring your feedback forward (I promise to let my boss know that it was your idea and not mine). Without giving away to much at this stage I want you to know that we have a bunch of great stuff planned for the upcoming year, a year full of surprises and happenings to look forward to. Once again thank you a million times for your awesome feedback and the whole Mr Green team wishes you a great start to the new year. Stay classy and play responsibly!
For me great casino, I registered got my free 20 spins and won 320euros, via wire transfer for really small fee (2.7eur or so) I got my money on acc in 2 days, so thats really, really good ;) Deposited some for some more play, love it so far...
Only small thing is I would like to get more free, no deposit stuff but hey wouldnt we all :P so not really a bad thing just notice...
Dear KRAMPUS86. Thank you kindly for your review. It's great to hear that you've had such an awesome start with us at Mr Green, let's all rub our lucky reindeer's and hope for a continued marvellous experience. Mr Green is currently absorbing the Christmas spirit, and I would like to advise you to check in daily to see what excitement is hidden behind every days Christmas calendar! There's some really joyful surprises coming up! Thank you again for your review and have a fantastic day!
Mr Green Casino News
Read all news about Mr Green Casino, check for updates and stay tuned for exclusive bonuses.
Yggdrasil Gaming’s Super Heroes Slot has been out less than a month and already a player at Mr Green Casino has won spectacularly! The game landed the player almost 35,000 coins which was won from 6 simple free spins! Head over to Mr Green and try your luck too. But first, let’s see just how it played out for the winner. Superhero’s saved the day! Super Heroes is yet another revolutionary slot from one of the world’s biggest operators. And within a very short time of its release it’s already paid out big to one lucky, unexpected player. The game itself is a 5x3 video slot game and it’s loaded with exciting features and stunning graphics. And let’s face it we’d expect nothing less from Yggdrasil. <p>Your browser does not support iframes.</p> There’s 6 comic heroes that literally come to life as you spin the reels, appearing both during your base game and the free spins feature. But on this spin, that landed the lucky player 4 free spins, the super heroes came out in force. “Each superhero has their own exciting feature to boost your winnings” The player’s free spins started off pretty much the norm, with a few smaller wins boosted by the features of the superheroes. Along the way the player managed to collect an extra 2 free spins, another of the games features. But it was the expanding wild feature that eventually bought home the big wins! On the sixth and final spin the superheroes not only turned 4 reels wild, but the win was then multiplied by 5 by another of the superheroes. Sending the players win rocketing! Finishing the free spins feature with a massive and very impressive 34,977 coins! Any game that pays out that amount of money from 6 free spins is well worth a try! An impressive portfolio too… Yggdrasil Gaming have taken the industry by storm since their launch and they’re now known world-wide for not only their unique twist on modern online slots but for their impressive graphics too. With Yggdrasil, you can look at a game and just know it’s from them with their distinctive style, you’ll also find their games at hundreds of online casinos! Some of their most innovative slots include the likes of the Jokerizer Slot, Winterberries Slot, Holmes and the Stolen Stones Slot and of course their hugely popular Joker Millions Slot! This certainly isn’t the first time we’ve seen one of Yggdrasil’s games pay out big and we can guarantee you it won’t be the last either! Try our luck by visiting our Yggdrasil Gaming Casinos today.
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Delay payments for as long as possible. (Still waiting on one for 8 days)
Non responsive Email Customer Support (Email you once a day if you're lucky, I've now been waiting on an Email 72 hours)
Make (Lying) excuses for why they have not Processed your withdrawal. (Citing documents, security & "Player protection" as to why it is a long process, despite documents at 99% of casinos being apporved within 12 hours)
Rerequest documents you have already sent them (After sending the same document the previous day; and then ignoring it, and despite already being a fully verified customer)
Repetietive and cliche excuses
Non of these behaviours are befitting of a reputable Casino.
If you have an account it's popbably best to self exclude here and vote with your wallet; maybe then this type of disregard for thier customers will change.
My advie would be to AVOID AVOID AVOID; and go play somehwere else like videoslots where there is a Loyalty schemes:
Cashback, Weekend Races, freespins with Zero Wagering. Friendly and responsive Customer support, no deliberate delays & Fast no nonsense withdrawals.