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Moonspin Casino

Complaint Response 1 complaints
0 hours avg. 1 complaints

AskGamblers Quick Overview

Editors View 

Moonspin Casino is a great place to start if you are new to social gaming or even a casino veteran. You’ll find a lobby packed with slots, bingo games and instant wins to keep you entertained for hours. 

You’ll choose from two different types of play, Gold Coins and Sweep Coins and can purchase additional Gold Coins if you run out. If you do have any questions, support is available 24/7 and live chat is open during business hours.


What we like
  • No purchase necessary
  • Access to responsible gambling tools
  • 24/7 support
What we don’t like
  • Few payment methods are available
  • Live chat hours limited
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Moonspin Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2025
Company
Affiliate Program
Languages
English, Spanish
Casino Type
Instant Play, Live Casino, Mobile
Social Platforms
Instagram, Facebook, X

General Information about Moonspin Casino

Moonspin Casino is a social casino open to players from eligible US states. No purchase is necessary; you can play without making a payment. You can create an account from any web browser or mobile device for access to their social games and features. 

Once you’re a member, you can take part in regular tournaments, weekly coin challenges and more. 

How Does Moonspin Casino Work?

You can play with both Gold Coins and Sweep Coins. You can claim Sweep Coins through customer benefits, daily bonuses and mail requests. Sweep Coins must be played through at least once. You can switch between these two modes, depending on your style of play. 

Promo Codes and Offers

When you register, you will be greeted with 1 Sweep Coin and 20,000 Gold Coins. Their welcome offer is cumulative, which means you’ll get extra coins on subsequent days. In total, you’ll get 3 Sweep Coins and 20,000 Gold Coins over three days. This can be activated through your Profile section. For a full breakdown of their bonus offers, please see our bonuses section. 

StallCation
StallCation

Moonspin Casino Bonuses

Check out other Moonspin Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Sweepstakes Bonus
60000 Gold Coins + 30 Sweepstake Coins
Maximum Bonus Amount N/A
Bonus Code N/A
Minimum Deposit $9.99

Complaints

Read the complaints other players have left for Moonspin Casino. Learn more about complaints.

Show all complaints
Delaying redemption for nearly a month
This site is a complete fraud. I have over $440 in redemptions pending now for nearly a month. Mind you, they claim their redemption SLA is 5 business days, MAX. I've been following up with them daily and every single time I tell them to process my money, they say "it has been expedited" and that they are running into some "technical difficulties" or "downtime". Nothing has been expedited and there are no "technical difficulties" that delay redemption for a month. I've already redeemed a much smaller amount from this website once (about 100 SC) and that also took an unacceptably long time (around 2 weeks), so this has nothing to do with KYC, account verification, or any other fake stipulation. The simple fact of the matter is that this specific redemption is 4x the amount of the previous one, so they're hoping they can delay it until I either forget about it or cancel the redemption and lose it on their site. Not going to happen.

I told their support team that I would be taking the necessary steps to escalate this issue, so I've filed a complaint with Trustpilot, LCB, CasinoGuru, and AskGamblers. I will also be submitting a letter to the local attorney general as well as a complaint to the FTC detailing everything (including all documentation, screenshots, chatlogs).

If they still refuse to pay out even after all of this, I will be filing a chargeback for what I paid and pursuing small claims arbitration to reclaim the rest of my winnings.

Anyone who has not yet been paid should take the exact same steps. Another casino that has not been paying is now in a hot mess after I've done this. I warned these scammers that they would pay tenfold for attempting to rob me, so here we go. You asked for it, you get it.
staus Unresolved
$440

Complaint Statistics

Avg. Amount $ 440
Avg. Complaint Duration 0 hours
Avg. Response Time 0 hours

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