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Melbet Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 249 reviews
Complaint Response 54 complaints
1 day avg. 54 complaints
What we like
  • Live chat is open 24/7
  • The casino is available on most mobile devices
  • Home to lots of top performing software providers
  • Available in many different languages
What we don’t like
  • Limited video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Melbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://melbet.com/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints
Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD
Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.
staus Unresolved
नेरू41000
Melbet Casino - Deposit not credited even after providing all receipts requested
Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.
staus Resolved
د.م.1000

Complaint Statistics

Resolved 46
Avg. Amount $ 1,661
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9/10 249 reviews

Top reviews from our players

I use cryptocurrency for deposits and withdrawals, and Melbet supports many tokens. This makes the process fast and convenient, especially since I don’t have to worry about delays or extra banking fees. It’s also great that they accept a variety of cryptos, giving users flexibility. The transactions are smooth, and I’ve never had issues with missing funds.

Dear kelly654mux, Thanks for sharing your experience! We’re delighted to hear that our cryptocurrency options have made deposits and withdrawals quick and hassle-free for you. Offering flexibility and fast processing is a priority for us, and it’s great to know it’s working well for you. Best regards, Melbet team.

user avatar

It’s great that you can watch sports events directly on the site. It really helps with live betting since I don’t have to switch between different platforms to check the game. The stream quality is also quite good, and I haven’t noticed major delays, which is important when placing real-time bets. It’s a big plus that adds to the overall betting experience.

Dear kelly65wexj, Thank you for your feedback! We're glad to hear that you're enjoying our live streaming feature. We strive to provide a seamless and immersive betting experience, and it's great to know that it’s making your live bets more convenient. Wishing you the best of luck with your future bets! Best regards, Melbet team.

user avatar

The support works really well! They helped me solve my account verification issue, and the chat operator was very polite and professional. I was worried it would take too long, but they guided me step by step, making the process smooth. It’s reassuring to know that there’s a team that actually listens and helps rather than just giving automated responses.

Dear bvasquezhrcv, Thank you for sharing your experience! We're thrilled to know that our support team could assist you efficiently with your verification process. We understand how important it is to feel heard and supported, and it's great to hear that our chat operator provided the care and guidance you needed. Your feedback means a lot to us — it’s what helps us grow and continue delivering the level of service you deserve. If there's ever anything else we can do for you, don’t hesitate to reach out! Best regards, Melbet team.

user avatar

Withdrawals through e-wallets and cryptocurrency are very fast. Usually, the money comes within 15-30 minutes, which is great because I don’t have to wait long. This is especially useful when I want to continue playing without delays. It’s nice to see a bookmaker that processes transactions so quickly, making the whole experience smooth and hassle-free.

Dear isaiahjones57ir, Thank you so much for your positive feedback! We’re truly glad to hear that you’re satisfied with the speed of our withdrawals via e-wallets and cryptocurrency. Our team works hard to ensure fast and seamless transactions, and it’s great to know that this has enhanced your experience with us. Your kind words motivate us to keep improving and offering the best possible service. If you ever have any questions or suggestions, feel free to reach out — we’re always here to help! Best regards, Melbet team.

user avatar

The Melbet app is one of the best among bookmakers. It works smoothly, with no lag, easy to use, and offers quick bets. I play on my phone, and it makes the process very comfortable.

Dear robertduranozd0, Thank you so much for your kind words! We're thrilled to hear that you're enjoying the Melbet app and that it provides you with a smooth and comfortable betting experience. Your support means a lot to us, and we’re committed to continuously improving to meet your expectations. If you ever have any suggestions or questions, feel free to reach out. Happy gaming! Best regards, Melbet team.

user avatar

Very good promos for new players! I got a 100% bonus on my first deposit and used it for test bets. There are regular bonuses for accumulator bets and bet insurance.

Hello wlopeznfiw! Thank you for your review! We're happy to hear you enjoyed our welcome bonus and took advantage of our promotional offers. It's great that the accumulator bonuses and bet insurance have been useful for you. We’re committed to keeping the experience rewarding — stay tuned for more exciting offers! Best regards, Melbet team.

user avatar

Melbet offers a wide range of sports bets, including rare events like football championships in Asia and Africa. The cash-out feature is convenient, and live betting is available.

Hello amandamiller3y5k! Thank you for your feedback! We're glad to hear that you appreciate the variety of sports events we offer, including less common championships. It's great to know that our cash-out feature and live betting options enhance your experience. If you ever have questions or suggestions, feel free to reach out — we're always here to help! Best regards, Melbet team.

user avatar

Superb integration with local payment systems! You can replenish your account via e-wallets and local banks, making it easy for players from different countries.

Hello jenniferrivera0ess! Thank you so much for your wonderful feedback! We’re glad to hear that you appreciate our integration with local payment systems. Making deposits and withdrawals easy and accessible for players around the world is one of our top priorities. If there’s ever anything we can improve or assist with, feel free to reach out. Enjoy your experience with Melbet! Best regards, Melbet team.

user avatar

Melbet has an awesome website design and easy navigation. All betting markets are clearly divided, which makes it easy to find the right events. The casino is also designed to perfection – it loads quickly and doesn't lag.

Hello prodriguezl0m1! Thank you so much for your kind words and positive feedback! We’re delighted to hear that you’re enjoying the design and smooth navigation of our platform. Our team works hard to ensure both the sportsbook and casino sections offer a seamless experience, and it’s great to know it’s appreciated. If you ever have suggestions or need any assistance, we’re always here to help. Enjoy your time with Melbet! Best regards, Melbet team.

user avatar

Transparent betting terms and fair payouts. I love that it has no hidden commissions and a clear description of the rules. It's crucial for those who don't want to waste time on proceedings.

Hello eileen85whkp! Thank you for your feedback! We're happy to know you appreciate the transparency and clarity of our platform. Providing fair and straightforward terms is a top priority for us — we want every player to feel confident and informed. Best regards, Melbet team.

user avatar

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