Page 17 – Player Reviews for Melbet Casino

Nothing... except good games and good sports betting. This means nothing if they don’t let you have your money. Have all the fun you want donating your money to them because you will not get it back. If you deposit in card, you will not get your money back on card. Excuses, technical errors, rude staff.

Everything. They will not pay you - they will not pay anyone, total scam.

If you deposit via a debit card, it will say debit card not available for withdrawal. I was then told I have use bank transfer; not available. I was then told I could use another payment service as long as I wager the minimum at 1.1 odds then withdrawal; withdrawal declined. I was lied to about this by a service consultant, who said specifically I can do this by crypto. He then said he will look into it - 40 minutes later I ask him if he has fixed it, as I would prefer not to leave him 1 Star; he then leaves chat.

So they steal another 20 dollars in crypto, plus my original $200. I have never gambled with them, I just want my money back. THIEVES.

They then say oh it has to be through a payment processor (sticpayz payeer, ecopayz, perfectmoney). The only thing is that ecopayz does not work in Australia. Perfect money has terrible reviews and no service number (no thanks) and PAYEER won’t even be accepted as a debit from my bank account as they are blacklisted.

Their support will lie to you. They said the payment is processing in email. Then repeat the same non-sense and lie some more. The callback is useless as the phone staff will belittle you with no outcome. The reply that they will provide to this will be of no positive outcome, it will be generic and they will not help.

The actual casino itself offers a variety of games and it doesn't lag in any way. their customer support answers the chat within minutes and you don't get cut off while chatting.

A very bad experience with this casino, all Canadians should avoid making deposits, I was forced to deposit with ECOPAYZ and when it was time to withdrawal, it was almost impossible to get the account verified.
Customer support has absolutely no idea what they are talking about and are very rude, actually very disrespectful.
I never withdrew my winnings (under 1000), be careful Canadians, you may have a serious problem here.

They have alot of games, that's it. I haven't tried withdrawing as I didn't win anything. Alot of deposit methods. Not sure what else to say as I don't like casinos that doesn't give you the option to limit your playing.

I have no idea why this casino has such high ratings. There are no way to put a limit on your playing. I wanted to close my account as I have a gambling issue and I was told that they have no such feature.

I have to say, with hands down, this is by far the #1 online casino I have ever come across when it comes to payout processing time. I've been playing for about 2 weeks, and have made about 30 or so withdrawal transactions at different times of the day on every day of the week. Every single one of them had been paid out to Neteller account within 3 minutes, most of them within a minute... as fast as a straight bank transfer. The selection of games and speed and stability of their platform is also of the highest standard. Have never come across a casino that has every one of my favorite games from different providers... including BTG, Wazdan, Pariplay, Amatic and then all the more common ones such as NetEnt and MG. Customer care is also instant via their chat feature. Fantastic all around! This is going to be my main playground for the foreseeable future.

They don't have Skrill as a payment option in my region, and don't seem to offer direct credit/debit card payments for my region either. Although they do offer them in other regions. Isn't an issue for me however, as they do offer Neteller, and the speed for processing payments into my account is lightning fast.

I've been playing at Melbet casino for about three months. I chose it because of the large number of different machines, where there is a possibility to choose the value of bets. Registration is quite simple and did not cause difficulties. The casino administration has worked quickly. After opening the account in a timely manner received bonus money. The slot program allows you to win unlike other casinos where I had to play.

When withdrawing funds from the system, there are small time delays, but they are insignificant. Sometimes there is a stop of the machines, but it does not affect the quality of the game. It is not always possible to contact technical support.

I thought they have a nice bonus offer. But I had to learn that the offer was not as good as it looked. With my first deposit of 100 EUR I got a 50% bonus. I lost all the money very fast and was ready for a second try with the 2nd deposit bonus. To get the second bonus I cancelled my still existing first deposit bonus (because my account was Zero) But this was not a good idea. I didnt get the 2nd bonus after a deposit of another 200 EUR. Livechat was very rude and tells me it is because I cancelled the bonus. Because I did that, I do not get any more bonuses.

My deposit I did with VISA, but VISA is "temporarily" (since weeks) not available for withdraw. Livechat says I should deposit again with another payment method. So I did with ecopayz. Now they say I can not withdraw all my money to ecopayz, because I deposit only a small part of the money with ecopayz and the larger part I need to withdraw with visa. BUT visa withdrawals are "temporarily" (since weeks I read here in askgamblers) not available because of technical issues.
I really can not understand why Melbet has a superb score of 9,39. Do not deposit in this Casino. I opened an complaint to get my money back...

Cant say there is much to like, interfave seems functional, and looks like a good cross section of games, but i havent been able to tell.........................

DO NOT PLAY HERE. Registered and deposited, been playing at a new casino. Was unable to play any games. When I got on chat to ask why, I was told I needed to send a photo of my cc to their security team email. I did this, and some time later got an email back saying they need a photo of my passport. Even though this seemed excessive just to actually play a game, I sent this in as well. Since then I've had no response from the security team email, and some 9 hours now since I deposited I still cannot play any games. Support chat are absolutely no help, repeating over and over again I "need to continue to talk to the security team" even though I cannot get a response. They are also refusing to return my deposit, saying there "is not technical possibility for that to occur" ..
At this stage this feels like a scam.

Before put in the other CD. Specifically to this bookie came to machlin bonus pays. Bad luck, and you still went in the black. To me, it's a miracle bonus. As for lines, it can be safely put 5. KEF is great, the output is fast. Great place recommend, support is not bad but need to work on it and put the maximum score a cool casino.

Nothing as the support agent over chat and phone are rude and cant answer simple questions!

For example do they accept Australian player. They won't answer you as I asked them because AskGamblers states Australia is restricted and their terms and condition doesn't state Australia as restricted. They wont give you a straight answer.

Dont do in this site their agents are rude and arrogant.

Rude and arrogant agents that cant even clarify questions with you!

Can't even answer you enquiry over the phone or on chat.

Example what country players are accepted and what withdrawal limits it has. As askgambler say no limit and they can't even confirm that if its correct.

The arrogant and rude agents just shut you off by saying look on the site and it states it when withdrawal limit isnt stated what the maximum cash out is!

Poor customer service which is funny if they want new players.

Trying to close my account for good and the say i have to send them passport details or national id to close. I am not going to do that just to close my account. I understand why they need my id if i was going to take a witdrawal but i am not

I have tried to connect to live chat to have my account closed due to a gambling problem but can’t ever seem to connect. I emailed the general enquiry email address listed and was told to email another email address which didn’t work. I was supplied the correct email address and once again asked for my account to be closed. I have been told I have to verify my identity with photo ID and all normal verification documentation in order to close my account for any reason. These documents are not required to make a deposit but apparently are required to make sure I’m a real person in order to close my account. The customer service at Melbet is extremely poor and If it is this much drama to close an account for a gambling problem, imagine making a withdrawal.

The slots variety is great, and If I can use skrill I may play there. The chat support said me that was a technical problem, then asked again min later and they said me that isn't possible to use skrill. So I decided to close my account, and they can't.

I want to close my account, cant deposit here. They said me that they can't because I need to send my personal ID photos. I don't know why? if I didn't deposit. In the meantime, I was searching in the terms and conditions and can't find anything about it. So contacted the chat support and they still can't answer what I asked about to close my account. Never happened anything like this when I want to close my account.

Rarely write a review unless the casino is too good or too bad in my eye.
This casino offers super withdrawal when you win (other casino might take days). I just had to wait for few minutes and the money is already in my account! The games are plenty, I can find all the games I usually play there.
If you are looking for casino with fast withdrawal, not the one taking days to weeks verifying your documents, this is the one.

Nothing good to say, nothing works, I cashed in and went to slots, but every single slot I click says "this game is not avalilable to you right now" So I have cashed in and cannot do anything with the money.

Withdraw limits are too high so once you realise nothing works you can't get your money back. All the live chat does is provide an email, they don't actually say anything they just link you to an email.

Once emailed you get a response in Russian even though you spoke in English. So this place literally has 0 support. 0 ability to play the slots and 0 ability to get your money back. -10 / 10 . Avoid at all costs. [Unless you are Russian?]

Not a single bad experience at this quality casino with excellent support and really good games. Cash gets paid quickly and I have never even had to email them.

Melbet is actually a bookie and this is probably the reason why there is no casino deposit bonus available at all! But the casino section is really impressive. I don't know the exact number of slot games they have but there are definitely a few thousand. Games from 92 provider...i love casinos with game libraries like that. I think it is a pity that there are only a hand full of casinos which offer such a variety of games! I had no technical problems...all games I played ran as they should.

Surprisingly my cashout request was approved and completed after only one hour!! No account verification no document request... I would give melbet 10 stars but there are unfortunately two big negative points which destroy that perfect rating...

I totally agree with ghettobird...Melbet got one of the worst live support I have ever experienced!

The second negative point is the strange country restriction question...Askgamblers warns me that Melbet Casino is restricted in my country...the lcb.org review says: players from Germany are accepted at this casino...?
The terms & conditions at Melbet casino say:
Users from the following countries will not be allowed to register on our website: Germany (and a few more)

But I was able to register an account at Melbet I was able to deposit and to cashout. So either they have simply forget to update the t&c's and german players are now accepted at Melbet or
they let players from restricted countries register and play and if they try to cashout a huge winning they don't pay them of....but of course that's just my guess.

I like the fact they have a huge amount of suppliers of different games. To make a deposit is quite easy and doesn't cause much issue.
Most games are working.

This is the worst casino I have ever played at when it comes to customer service. They have a chat, but when you ask a question they never answer, they barely understand english. Withdrawals are impossible to do. You cant take out with the same you used for deposits, bank withdrawal doesn't exist. Even a simple thing as closing your account is basically impossible.
I would like to warn anyone planning to use this casino to stay away. You will just get frustrated