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Melbet Casino

Our Rating CasinoRank
7.6/10
CasinoRank
Player Rating 249 reviews
Complaint Response 54 complaints
1 day avg. 54 complaints
What we like
  • Live chat is open 24/7
  • The casino is available on most mobile devices
  • Home to lots of top performing software providers
  • Available in many different languages
What we don’t like
  • Limited video poker games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Melbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://melbet.com/
Established
2012
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
Arabic, Danish, French, Hungarian, Georgian, Norwegian, Romanian, Estonian, Chinese, Azerbaijani, German, Hebrew, Korean, Macedonian, Polish, Russian, Thai, Belarusian, Greek, Hindi, Kazakh, Slovak, Turkish, Vietnamese, Bulgarian, English, Finnish, Croatian, Japanese, Lithuanian, Malaysian, Portuguese, Serbian, Ukrainian, Filipino, Spanish, Italian, Indonesian, Swedish, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino

Melbet Casino is an online casino powered by lots of different software providers which include NetEnt, Microgaming, Pragmatic Play, Big Time Gaming, Betsoft, Playson and Endorphina and the list just goes on and on. Players can enjoy a wide range of games from slots to table games, live games and plenty more. The site's primary language is in English but it can also be reached in tons of other languages as well. They’re also available instantly through a web browser or on the go. Melbet Casino is licensed and regulated by the Government of Curacao.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. To best find the full list of restricted or allowed countries and territories players can see more information under ‘more casino details’.

Mobile Gaming

Of course, players can also take the casino with them wherever they may go as there is a mobile version of the site available. This can be opened through a compatible mobile browser so players don't need to download an app and there is a large selection of mobile games available.

Security and Fairness

When it comes to keeping players information safe the casino utilizes a high level of encryption which protects any details that are entered into the casino by the player. This also protects any financial transactions so they are kept secure at all times.

They use a random number generator too so players can rest assured the games are always producing fair and random results.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Melbet Casino. Learn more about complaints.

Show all complaints
Melbet Casino - Delayed Withdrawal of NPR 41000 approximately 290 USD
Hello AskGamblers Team,

I am filing a complaint regarding the delayed withdrawal of my funds from Melbet account **1349328963**.

1. **Amount:** The original amount is **NPR 41,000 (approx. $290 USD)**.
2. **Request Date:** I initiated the withdrawal on **October 11, 2025**, using the 'Kankai, Kathmandu' payment system.
3. **The Problem:** It has been **6 days**, and I still have not received my money.

**Details of Support Interaction:**
I have contacted Melbet Customer Support multiple times (on Oct 14th and 15th, as shown in the attachments) seeking an update. Their response is always the same: **"Hajurko request hamile sambandhit specialist lai forward garisakiyeko chhau. Kripaya thap samadhan ko lagi dhairyapurbak pratikshya garnu hola."**

**Translation:** "We have already forwarded your request to the relevant specialist. Please wait patiently for further resolution."

The support team refuses to provide a clear timeline or any useful update, forcing me into an endless waiting loop. This behavior forced me to contact unofficial agents on platforms like Telegram (screenshots also attached).

I am attaching all screenshots, including the original chat in Nepali, as proof. Please note the unhelpful, automated responses from the Melbet Operator.

I request your intervention to force Melbet to process this withdrawal immediately. Thank you.
--- CHAT TRANSLATION (NEPALI TO ENGLISH) ---

Me (User): What is the update on my payment??
Melbet Operator: We have forwarded your request to the relevant specialist. Please wait patiently for further resolution. We will resolve your problem soon.

Me (User): Am I going to get my payment or not?
Melbet Operator: Since your issue has just been forwarded, it may take some time to resolve. After the issue is solved by the relevant department, you will receive the amount.
staus Unresolved
नेरू41000
Melbet Casino - Deposit not credited even after providing all receipts requested
Dear AskGamblers,

On 01/09/2025 at 21:25 (GMT+1), I made a deposit of 1000 MAD on Melbet using CIH Bank. The funds were never credited to my account.

That same night, on 01/09/2025 at 23:36 (GMT+1), I contacted Melbet support and provided all three receipts from my CIH Bank app showing the transfer.

On 03/09/2025, I received an email from Melbet’s support saying that I had made another deposit of 1000 MAD on 02/09/2025, which was successfully credited. They asked me to provide the receipts for that transaction as well. I complied and sent them the receipts, while clearly explaining that this was a different deposit made through Lbankalik and was indeed credited correctly. My complaint, however, concerns the 01/09/2025 deposit via CIH Bank that was never credited.

Since then, support has continued to send me the exact same template email, repeatedly asking for the receipts I have already submitted multiple times. I even asked them to specify exactly what additional proof they needed and offered to record a video from my banking apps to demonstrate the transfers. Unfortunately, they ignored this and kept repeating the same response, as if they never bothered to read my explanations.

In my experience, deposit issues can occur with any bookmaker, but what makes Melbet particularly frustrating is the extremely poor quality of their customer support. I have never encountered anything like this before.

I have attached the transfer receipts and the full email correspondence so you can see firsthand how Melbet’s support has handled this issue.
staus Resolved
د.م.1000

Complaint Statistics

Resolved 46
Avg. Amount $ 1,661
Avg. Complaint Duration 9 days
Avg. Response Time 1 day

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Player rating
9/10 249 reviews

Top reviews from our players

I like to place accumulators, and Melbet has superb conditions for that. The odds are high, and frequent bonuses for accumulators make the game more exciting. I'm also happy with the app's convenient interface – nothing lags, and everything works fast and stable.

The support service answers fast, but they sometimes give standard, not very detailed answers. I’d like operators to provide more detailed explanations, especially concerning bonuses and their wagering.

Hello acostalancew1c0! Thank you for your detailed feedback! We're glad to hear that you enjoy our accumulator betting conditions, competitive odds, and bonuses. It’s also great to know that you find our app fast and stable—ensuring a smooth experience is one of our top priorities. We appreciate your input regarding customer support. Your comments help us improve, and we will work on providing more detailed responses, especially regarding bonuses and wagering requirements. If you ever need further clarification, don’t hesitate to reach out—we’re always happy to assist! Wishing you the best of luck with your bets! Best regards, Melbet team.

user avatar

Melbet pleasantly surprised me with fast payouts. Withdrawals via e-wallets take less than an hour, while bank transfers arrive within a day. The platform offers a wide range of betting options, including rare sports and esports. The casino section is also quite impressive, with various games, especially with live dealers.

The only thing that could be improved is the verification process. I had to wait about 48 hours for confirmation of documents during the first withdrawal. Support responded quickly, but I'd like this process to be automated and faster.

Hello dustinwilliams065w! Thank you for your positive feedback! We're delighted to hear that you appreciate our fast payouts and diverse betting options. Ensuring a seamless experience for our users is our top priority. We also appreciate your input regarding the verification process. While we strive to process verifications as quickly as possible to maintain security and compliance, we understand the importance of speed and convenience. We're continuously working on improving this process and exploring ways to make it more efficient. If you ever need assistance, our support team is always here to help. We look forward to providing you with an even better experience in the future! Best regards, Melbet team.

user avatar

I like the extensive range of sports events where I can always find a good option to bet on. I’ve already withdrawn money a couple of times, and the process went smoothly. I transferred a decent amount to my preferred account. Awesome!

The downside is that sometimes this bet may simply not be accepted for various reasons, or they may say that there was a temporary failure in the system in order to cover up their reluctance to pay out a large win. I want to say that it is not enough to simply place a bet; and the main thing is to know for sure that the company accepted it and that you can receive a payout for it.

Hello pgarciaeclg! Thank you for sharing our experience with us. We recommend that all users carefully study our rules of use where it is written in detail in what cases the company can refuse the headquarters. Thanks for your understanding and wish you to spend time. Best regards, Melbet team.

user avatar

As a beginner, I was immediately drawn to the demo version, which the support team recommended before I switched to a real account. It’s nice to see that the support team cares about their players and treats them politely.

The downside is that on the demo, everything is often presented in more rose-colored glasses, and the user, in essence, does not risk anything, so sometimes he can’t correctly assess the risks. When switching to real money, many yesterday's trainees begin to make mistakes, which leads to losses and quick disappointment.

Hello ymccormick881u! Thanks for your review. We are glad that you liked the service of our support service. You are right about the risks, so we recommend deliberately to perform every step. Best regards, Melbet team.

user avatar

I faced a situation where I couldn’t pass verification for a long time, but I contacted support. They didn’t respond for about 30 minutes, but then a very polite girl got in touch. She quickly helped me sort everything out, and to this day, I reach out to their support whenever I need something. They’re a great team!

Overall, I have no complaints. Sometimes there are bonuses that I don’t understand how to use because of confusing rules. However, I usually contact support right away, and they explain everything to me. So, overall, I’m satisfied.

Hello bscottd6qb! Thanks for sharing their experience with us. It's nice to know that your problems are always solved promptly. Feel free to contact our support at any time, we are always happy to help users. We wish you wonderful games. Best regards, Melbet team.

user avatar

Despite the 24/7 support hours, as stated by the bookmaker, I can say that in reality there are so-called peak hours or business hours. During this time, company representatives receive and process a large number of user requests and fulfill them.

Hello hmanning4itv! Thanks for your review. Unfortunately, sometimes the load on our support service can be much higher, due to which the response time can be increased, but we always try to answer all users who require help as quickly as possible. Best regards, Melbet team.

user avatar

I was attracted by the large number of daily marketing activities aimed at retaining existing clients and attracting potential newcomers. I’m happy that this casino is reputable and licensed. It’s legal, and the withdrawal process is fast. That’s all I need.

But the options from the casino could be more interesting, and they could offer more bonuses to us players. There are quite a few situations where users didn’t get what they expected due to overly complicated rules. It would be great to see something clearer and simpler.

Hello jamie77bqqv! Thank you for telling us about our experience, we are sure that there will still be a lot of interesting things ahead. We are glad that you stay with us. We wish you good games and wonderful mood. Best regards, Melbet team.

user avatar

At first glance, the site seems easy to navigate, but there are some nuances. I can agree that the platform might look a bit complex for beginners. However, the bonuses for newcomers are the best here. If you play slowly and confidently while testing the demo versions, there’s nothing to be afraid of. Although, I remember myself a year ago — I lost a lot of money simply because I didn’t read the rules.

Hello jesse58msoi! We are grateful to you for sharing our experience with us and remains positive despite some losses. We always recommend that before starting use, study our rules to avoid various problems. You can also always contact our support if you have any questions or problems. Best regards, Melbet team.

user avatar

Lately, Scratch card and Crash have been giving out good money. I've gotten the hang of it and learned how to earn money, albeit not much yet. What I really like is the support team, always quick to help. Melbet has a great interface and an impressive variety of everything you could want.

The only downside is that it all depends mostly on luck, that is, on fortune's smile, and not as a result of my thoughtful actions and strategy. I would like a conscious result, and not relying strictly on luck.

Hello, ryanwong8dty! Thanks for your review. We are pleased to hear that you were satisfied with the most. We wish you to experience good luck in your actions more often and have a wonderful time. Best regards, Melbet team.

user avatar

I was very attracted by the welcome package for the casino, which includes a bonus payout and a certain number of free spins. It’s a paradise for newcomers, but even for pros, Melbet offers a lot of excitement with its wide variety and great bonuses. In short, those who know how to play and analyze will definitely find success here.

The downside is that sometimes these conditions are quite confusing and cause difficulties for beginners like me. I didn’t know which way to look because of the conditions that needed to be met, and I even contacted the support. There they told me everything and explained everything easily.

Hello laurenwilliams2skg! Thanks for sharing with us their experience and tips. If you have questions, we are always ready to help you in solving them, so do not hesitate to contact our support service. We wish you interesting games. Best regards, Melbet team.

user avatar

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