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Page 4 – Player Reviews for MalinaCasino

MalinaCasino
Welcome Bonus

100% up to 1000 NZD + 200 Free Spins + 1 Bonus Crab, Welcome Bonus

Our Rating CasinoRank
4.5/10
CasinoRank
Player Rating 80 reviews
7.5/10
80 reviews
Complaint Response 66 complaints
2 days avg. 66 complaints

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Player Rating
7.5/10 ● 80 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the honesty and transparency of customer support, highlighting their professionalism and quick response times. Many also praised the efficient withdrawal process and the user-friendly design of the website, which contributed to a relaxing gaming experience.

Top Reviews From Our Players

Malina Casino is a great website with an awesome interface. I haven’t had any issues with crashing either on computer or phone which is a real bonus. Good variety of games and excellent live gaming. Had two days off with an injury and played a lot and had a significant win. Online chat support is very good, although responses given not always 100% consistent. I understand they are hiring more staff to deal with volume of requests.

As a Diamond VIP there is a withdraw limit of 50,000 EUR per 30 Days. After some understandable back and forth to verify my account I was advised I had to make withdraw requests in 2,000 EUR lots and they would be released on a ‘calendar’ within the 30 days, then after that I can do the same again for remaining balance. Would be good to be clearer about when payments will be made like other casinos I play at, as I am wanting to see funds paid out before I go back and deposit / play again, so having to wait to long doesn’t really work for player or casino as in that scenario it creates a long broken period in play. Most casinos I have dealt with are willing to do large one off payments for major wins.

I liked the MALINA CASINO. In this casino, good spins. also liked poker, playing with real players only warms up excitement. It was interesting and even it turned out to get a small win from the game.

Everything is good in this casino, but a little uncomfortable chat.

Another flawless production from Araxio. Good bonuses with med-low wagering requirements. All the best slots and U gotta love the support! When you win here u will also get ur monies for sure (without terms breach ofc.). Me likey!!

Found nothing... HEY one thing. Immortal romance bets only counts 20% towards wagering ( 99% time I play this game) so its bit bad thing to me, but for those who plays different game this is not a big deal.

A lot of games enjoyed it, overall design is pretty nice.

Chat support more then slow, cashout for bank wire transfer is minimum 100 which is quite a lot.

Dear Valued Client! Thank you for your kind feedback, your opinion is very important to us. We assure you that we take according actions towards handling Malina Casino fast growth structuring Malina Casino team according to our Clients needs. In case there is any delay in answer, we encourage you to drop us an email at [email protected], so that all of your requests are answered in timely manner. We at Malina Casino strive to build and maintain good ongoing relationships with our Customers, so please do not hesitate to contact our Team in case you will need further assistance! We wish you every success with Malina Casino!

user avatar
Inactive user
4/10

The difference between the good casinos and the other is that the good casinos can create the illusion that the player can win, and even if you do not win at least have fun in the bad casinos there is no illusion, and in MALINA casino there is no illusion.

Everything went wrong, first I forgot to use askgamblers code and I only received a 100% bonus instead of 200% but this is my fault, in the end I completed only 13% of wager request, can you imagine the good RTP with which I played and the fun I had, i had to lose 53euros from a balance of 56 to get one feature,nice isent

several providers :netent,quickspin,elk and some outhers not available for me

Support = long standby time

Dear Valued Client! Thank you for taking your time to write the review about Malina Casino. We took in consideration all of your kind comments and we'll implement changes accordingly, to offer you and other players the best possible entertainment experience. As of now we have 16 top games providers at Malina Casino and we are extending the choice further, so that every Client from all of the world could choose a game to play. Also we would like to assure you that we are working with game providers to give you the possibility to play Netent, QuickSpin and ELK games in your region in the nearest future. We fully understand that providing quality customer service as our business grows is as important as delivering a great product. We have already hired additional Customer Support representatives and we organize their work in order that you get the Live Chat replies promptly. In case there is any delay in answer, we encourage you to drop us an email at [email protected], so that all of your requests are answered in timely manner. We'd be more than happy to see you play in Malina Casino again and we'd gladly offer you encouraging bonus, you are welcome to contact our Support Team for the bonus. We feel that you are experienced player, your opinion and good relationships with all of our Customers is first priority to us.

user avatar

Good choice of games, interesting games and lots of variety

The support is horrible, 1 hour until the response in the chat.
Always falling conection, and logout constantly. Very bad overall. Anyone who wants entertainment will not be able to.

Dear Claudio, Thank you for taking your time to write the review of our Casino. We regret to hear you have experienced technical problems when contacting our Support Team. If you would like to tell us more about your experience, our Support Team Lead and IT Team is on hand to help resolve any technical issues you might have had. We really appreciate your feedback to make our Casino even better. The delay in answer could have been caused by the fact that we are currently growing the Casino a lot and the time to answer all of our valuable Customers immediately could take a bit longer than usual. If you there is any delay in answer in our Live Chat, please drop us an email at [email protected] to have all of your questions answered accordingly. Please, rest assured that out HR Team is currently hiring more people to Support Team to build the whole new way of ultimate Customer Support experience for you. We will be more than happy to see you play in our Casino again and the whole Team of Malina Casino is united in the same goal to make Malina Casino one of your favorite sources of entertainment.

user avatar

I like everything about it! I can play Netent games which is a plus! One of the best new casino I joined! So far so good. Withdrawal time to ewallet was fast plus verification process. Game load like lighting fast!

The slots are nice, the staff is friendly and the payments are quite fast.

I like everything, they can add few providers to reach the perfection.

Nice design.
Decent slot selection.
Very fast verification process. (Waiting for withdrawal process to start now)

Problems with login on iphone
Poor speaking (English) live chat - seems like auto-generated answers.

Malina casino is one of the newest casinos added on AskGamblers and it was the first time I heard about them. The first thing I thought about them was that they had a very interesting name. I noticed that they were powered by Microgaming and many other softwares so that was a good sign, also they were a sister site to Yoyo casino which I had tried and had no really bad experiences.

After doing a little research I came across free spins offer for new players- 20 free spins on Hercules- Son of Zeus slot. I registered though the link and ten I went to live support to claim the spins. I asked my question in live chat but no one connected. I waited 10 minutes, but just kept getting messages that everyone is busy. It took around 30 minutes to get someone on the chat but at the end I got my spins. Although the spins should have been on Hercules slot, I got them on 7 Monkeys but at least they added 40 free spins not 20.

As I had experienced it before, the free spins were played on few lines only and each spin was worth 7 cents. The spins were almost completely empty and from 40 free spins I won only 83 cents which I lost on Immortal Romance few spins.


So I saw that they were giving very generous welcome bonus for new players and to be honest I wanted to take this offer, but before that I decided to take a closer look at the terms. The wagering was 40x bonus which was good, but then I got to restricted games and the list truly surprised me. There were huge amount of games that counted only 20% for wager, as usually Dead or Alive and many others, and then I also found Twin Spin and Immortal Romance on the list. Twin Spin and Immortal Romance are my favorite slots and almost never are in the restricted/reduced wager list so this was a true bummer. I decided to not deposit there right now, since I wanted to take that offer but the terms weren't for my taste.

For now I think that they are a decent casino with nice game selection and professional support, but I would think twice before taking their bonuses as there are lots of restrictions.

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