Page 3 – Player Reviews for MalinaCasino
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Great casino! It has only been a few days but I have to say that MalinaCasino is now among my list of favorites! Their large selection of slot games are compatible with any mobile device, and like their library, what also hooked me up in the first place was their list of payment options.
I have been a casino player for years and slot games remain my favorite, so it slightly gets me crazy how some of Malina Casino’s specific slot games have a requirement of 200x playthrough.
The interface is nice, it attracts attention and ease the navigation. The range of games is okay, I was able to find what I wanted to. So I guess that's it.
I didn't like the speed of a withdrawal, it took around 2 days, even if the amount was not high, but why for so long? I guess it should take less time.
Not much to be honest. The interface is good but that is to be expected. They were quick to close my account when requested. The live chat was always easy to contact.
How is the rating so high?!
Tactics are constantly used to pre-long withdrawals. It took 9 days to receive my first withdrawal. The live chat just apologise and said they couldn’t say when I’d receive it.
Withdrawals are limited to $750 per day and only 3 withdrawals allowed to process at once.
You can cancel a withdrawal easily and not lock it.
Avoid this casino. There are much better ones available.
Dear Player! First of all, thank you for taking your time to rate this review. Your feedback is important for us and will help us to improve our services which we provide to the customers. Please, be informed that all your withdrawal requests were processed by our Financial department in accordance with the General Terms and Conditions of the website. In addition, we want to draw your attention to the fact that withdrawal limits are referred directly to the player’s account status. Your account status is Silver which allows you to request maximum 750 CAD per withdrawal. Should you have any additional questions, please, do not hesitate to contact us via Live Chat or via email. Best regards, MalinaCasino Team
During my acquaintance with the casino, and this is about five months, no misunderstandings have arisen yet. Everything is fair and fairly stable!!! The main thing is that they give a real chance to win and do not cheat if you win.
Cash withdrawals are not always processed quickly, sometimes there are delays(((( And a wager for bonuses, which is why I don't use them. But all in all, it's fine
Every match has it’s unique line of bets, there are always many options and it can even be quite hard to make a choice, but it’s still better than a small limited number of bets that other bookies offer.
Good interface, responsive live chat, good provider and payment provider selection. However, these features are greatly outweighed by the negatives I've listed below.
This casino is not regulated, and it shows. Their lack of regard for responsible gambling becomes apparent when you read through their T&Cs. You cannot lock an account with a pending withdrawal, and withdrawal times are repeatedly increased. This prevents players from locking their account, or withdrawal, and encourages further play. I lost over $2000 due to these tactics, and I hope future players are made aware of these flaws so they don't make the same mistake.
Dear Player, We would like to thank you for your review. We are always striving to improve our services and every opinion is of big importance to us. We are sorry to hear about the experience you had. However, Malina Casino would like to draw your attention to the fact that we are a fully regulated casino having our License displayed in the footer of the website. Furthermore our actions are always based on our Terms&Conditions and we can assure you that we are fully committed to supporting Responsible Gambling. You can find more details in the "Responsible Gambling" tab on our page. Feel free to share your username with us so we can look into the case more closely and do everything we can to make it up to you. Once again, thank you for your feedback and please contact us. Best wishes, Malina Casino
Got lucky playing in some new slots I found in this casino. Live chat was always helpful and emails always come. They also have good promotions that I'm excited to try. Good thing I checked the Askgamblers site for comments so I verified my account to avoid the hassle.
The verification period was average waiting time for casinos but I don't really like sending much information online. But it was okay. The low withdrawal limit is a real bummer since it's too low.
I also end up betting some supposed to be profits but proper bankroll management helped me. Still, it would be great if there can be a higher limit.
Dear Player, We would like to thank you for your detailed review. We are always striving to improve our services and every opinion is extremely valuable to us. We are happy to hear that you like our promotions and we will be glad to discuss available offers with you if you contact us at any time. Once again, thank you for your feedback. Best wishes, Malina Casino
I tried website on slow net. It work great! It is fast and page load was easy. Games set in page is clean and feel expensive. But game have low minimum so I play casual.
Casino not support ¥ or bitcoin. Website convert my money in other money. I need calculator to read. I hope Japan support soon before I start counting Euro.
Dear Player, We would like to thank you for taking the time to write this review. We highly appreciate the comments from our clients. Unfortunately, at this time Japanese support is not available at our Casino. We are thankful for your feedback and hope to see you soon. Have a great day. Best wishes, Malina Casino
Great casino in my opinion. Large selection of providers. Beautiful design. Round the clock support, always ready to help. Convenient deposit and withdrawal methods.
Dear Player, We would like to thank you for this positive review of our casino! Our team is sincerely pleased to hear that you like our games and our customer service. We try to do all the best to provide excellent service. We hope that you will continue having the best experience with us. We wish you good luck and great wins! Best regards, Malina Team
I do not recommend this site to anyone because I did not receive everything promised in the promotion letter. I feel like I did everything I needed to make the offer.
Dear Peter, Thank you for your review! Feel free to come to our Live Chat or to contact us at [email protected] to explain what exactly the case is. We would be happy to help out but unfortunately from the context of your review, it is unclear to us what the offer for you is. Best regards, MalinaCasino.com Team
Great casino in my opinion. Large selection of providers. Beautiful design. Round the clock support, always ready to help. Convenient deposit and withdrawal methods.
Dear Diana, Thank you for sharing your opinion about our project with us. Your feedback is very important for us because our main purpose is to provide the best service for our clients and we always try to become even better for you. We do hope that you will stay with us and continue enjoying our website. From our side, we will do all our best to make your stay here exciting and to provide you with the best service and assistance. Best regards, MalinaCasino Team
Not a bad layout on the website. Can't really think of anything else positive to say about this casino. Nothing else what so ever. Please read negative comments below.
They use very sneaky and appalling methods in order to ensure that any lucky players DO NOT receive any winnings. I was lucky enough to win 5k on dead or alive. I then went through the verification process, sending them exactly what they asked for. Each and every time I sent the correct documents I received an automated email requesting the exact documents i sent them already. This happened over and over and over. I kept sending EXACTLY what they asked for. Again all I got were automated emails asking again and again for exactly what I'd already sent. This went on for some time. Inevitably I began reversing my winnings until I lost it all. It was at that EXACT moment after the very last spin and my balance showing 0, I received an email saying my account was now verified. They knew exactly what they were doing and this practice is absolutely appalling. These are all FACTS. stay well clear.
Dear Andrew, Thank you for taking your time to review our website. We value every opinion. To begin with, we would like to congratulate you on your winnings on the website! And thank you, that you provided all the required documents for verification of your account. We would like to kindly tell you, that our Finance team requested the list of needed documents. Once you sent all the documents our team did all the best to check them as soon as possible. All these measures were in accordance with our Terms&Conditions, point "4.4 You must provide us with all of the necessary information that the Casino may request in order to manage your account. This includes (but not limited to) verification of your identity, notary-signed documentation, verification of your address, proof of rent payments, banking requisites, and notes from banking accounts. You must provide these documents immediately after the request is made." We regret you faced inconveniences during the verification process, but we hope you understand that this is an integral part of the account verification process. Our team thank you for your time and your review and wish all the best! Kind regards, Malinacasino.com Administration
I managed to win a few thousand euros; but later gambled it all away, because couldn't withdraw it. The layout on the site is nice, clear & modern. Chat support is very quick & helpful.
You can only withdraw 500 euros per day. The rest of your balance remains in your account. You can make additional withdraw request(s), but you can't lock them or anything; so you can cancel them anytime. You also cannot set any deposit limits for yourself, even through support. This site is not safe for people who might have even slightest problems in controlling your gambling. The result is, you will gamble away everything. Finally, I could at least close my account via live support by sending a "technical issue" query; when you send a query about "account closure", the agent won't even reply to you.
Dear Annika, Thank you for taking your time to review our website. We value every opinion. First of all, we would like to congratulate you on your winnings on our website! We would also like to kindly remind you, that all withdrawals work in accordance with the personal account status and our Finance team performs all the requests in conformity with the personal withdrawal schedule for each player. We would also like to add, that almost all of your requests proceeded via a fast withdrawal option, which means once you requested a withdrawal you received it almost instantly. In conclusion, we would like to add, that we are working every day to improve our services and the self-control tools will be added to the website too. Our team thank you for your review and wish you all the best! Best wishes, Malinacasino.com Administration
Everything worked smoothly for me. I didn't end up winning from my favorite game. I made one withdrawal of 500 euros, though. it came to me instantly, via Trustly. (Later I gambled that away, too...) The withdrawal limit was 500. I had more in my balance at that point. I don't know, if I could have made another withdrawal immediately after the first one, bc I didn't try it out.
Withdrawal limit via Trustly was only 500 euros, and as a result, I gambled away what was left (almost 500 euros). I guess, that's the point about it exactly. No live support available in the chat, at least when I was on the site.
No deposit limit option!! I was quite surprised to hear this, when i sent an email with my request. This casino is not recommendable for those who have gambling issues. For those who haven’t; still not recommendable, as your issues might start right here!!
Dear valued customer, Thank you for taking your time to review our website. We highly value every opinion! We would like to inform you that we are already developing Responsible Gambling tools which you have mentioned in your review. However, we can try to do our best and you can always request a Cool off period or Account Closure from the Support Team and be assured that your request will be reviewed with immediate effect. We also want to ask you to provide your username so we can check your account and provide with exact information using your account data. Looking forward to hearing from you soon! Meanwhile, if you have any other questions or concerns do not hesitate to contact our team, please. Best wishes, Malinacasino.com team
I tried 5 games 3 did not work.
Deposit 600usd.
Withdrawal is delayed.
I ask whitdrawal on a Visa card. 700 usd payments are declined. Visa is not available for me. Then what does my account show?
We recommend 400 usd then 300 usd, neteller. Are you joking? That's not 70000usd!
This is a very bad idea, I don't recommend it to anyone. Of course, if you like to wait for your money, just wait.
Dear valued customer, We are sorry to hear that you have encountered such a situation. Could you please provide us with your username at our site so that we can review in full your case? If you have any additional questions, please contact us via Live Chat or via [email protected] Best regards, MalinaCasino
The slots are ok and website looks nice. All my favorite slots i found here and support was fast.
Delay in withdrawal due to high withdraw traffic I guess but I received my winnings finally
Really bad betting site!! It is so easy to put in money, but when you actually win they do everything to delay you with answering wrong questions. And now they are telling me that it will take 2 months to pay out the winnings to my account. Not 3-5 banking days. The customer support is really bad.
If you want to play on casino or sportsbet I suggest that you shouldn’t play here. I doesn’t feel right to wait 2 months on your withdrawal!
Dear valued customer, First of all let us congratulate on your winnings. We would like to draw the attention to the fact, that your first two withdrawals have been already paid out. The withdrawals are processed according to the individual schedule which is composed in accordance with your monthly limits which depend on the status of your account. So we want to reassure that your future withdrawals will be paid out in the shortest time according to your individual schedule. We are always working on improving our service and try our best so you can have the nicest gaming experience from gaming and the best experience at our casino. We try to provide the best offers and present the widest range of slots and sport events for betting! If you have any additional questions, please contact us via Live Chat or via [email protected] Best regards, MalinaCasino
Chat support despite of having too long witing periods it's very good and helpfull.
Very poor support by Malina's Financial Department. They don't reply to my emails. I've sent at least 5 emails since 13-04-2018 about my account verification (if all my personal documents i'd previously sent were ok) and i'm still waiting today for an answer. I've sent those emails to Malina's support and they replied me with automatic emails such like "you need to provide A,B and C documents to verify your account". I'm still witing for Malina's confirmation email. I just got any answer from chat support which was very helpfull.
I'm still waiting from a feedback from Malina's Support Department about an email sent in 12-04-2018 where I asked about a sudden ban for portuguese players to Roulette Master. By chat was told my that Support Department would give an explanation by email. Until now...
My rate is not excellent because of the costumer support by Malina's Financial Department and Support Department.
If you don't give a good support (I mean, answer to costumer's issues with valid info and not with automatic emails which don't say anything or simply don't answer) we can't get gambler's trust.
Malina's Casino don't need to answer to my review here on AskGamblers.com. Just improve your support comunication channels and help those who need it.
Chat waiting time too long.
Get all your documents in order first and Malina will look after you. Quick and reasonable bonuses that will not take you 6 months to win (lose) back and withdraw. All the latest games from a variety of providers and the RTGs are good as well. Excellent payment and cashout options.
Not all games count 100% towards your bonus. I honestly do not know why so many casinos do this. Just offer lower bonuses with a minimum cashout of bonus of 1 month or 100 games played. Fairer!!
I was a new customer and never had anything to do with this casino. After registering last Monday, I am still impressed - so far so good!
Deposited 30 eur, just to try out first, and immediately got my 30 eur bonus. As for the spins, had to get them in the chat, every day 20 freebies during 10 days, quite inconvenient, but already got used.
When I almost ran out of spins, I got the big winnings, successfully wagered them, and now I am going to withdraw 1000 eur. Was requested documents, and took some effort to send all those. But they assured me that I had to do this only once, and then I can get my winnings right away. So now I am verified and waiting for my money.
Was irritated by the fact that had to claim my free spins every day.
MalinaCasino (and it's sisters like: BoaBoa, YoYo, Casinia etc.) was one of my favourite online casino last year (2017). A lot of games- many providers, good bonuses, clear wagering conditions. My first withdrawal (about 800EUR) processed quickly, without any splitting... But at the end of the year everything began to change.....
First: they started to change bonus terms without any information to the players. I have a printscreen of bonus terms from July 2017 - and there are only severals games mentioned that count 20% towards wagering. A few days ago I notices 2-3 times more games excluded from playing with the bonus -some count only 20%, others 0% (e.g. Jimi Hendricks, Guns'n Roses, Motorhead, Immortal Romance, Secrets of Christmas, Goldilocks.... and many more). Last year I could easily play these games to wager the bonus. Now you must be very careful, because they can void all your winnings if you don't read the terms everyday. Could you please inform the players after they log in about every terms and conditions changes?
Secondly: At the end of last year they started to delay withdrawals. Even small amounts e.g. 200EUR they told me to split into 2 parts and made schedule to pay out every 2-3 days. This is because either they don't have enough money to pay or they hope a player will cancel pending withdrawals and looses all the money. Why is that?
Thirdly: free spins offered last year were really good only in the best games and with high spin value. Now I was offerred 60-100 free spins in RedRake games e.g. Wildcano with less than 0,01EUR per spin.. Really ridiculous.
That is why I do not play at Malina and it's sisters as often as in the past.
If you don't change the policy you will loose many players.....
Dear valued customer, Thank you for taking your time to write this review. Your opinion is very important for us and it make our service better. 1. The Changes of Terms and Conditions concerning bonus wagering came into force from January, 1st. According to paragraph 10.1 of T&C of our website: “The Casino retains the right to make any changes to these Conditions, rules of the games and Privacy Policy as it sees fit, at any time”. At the same time, in order to make the usage of our website more convenient for our clients, they will get a pop-up notification about all the following changes of T&C. 2. We are happy to notify you, that we have already increased withdrawal limits, that’s why all the new withdrawal requests will be processed by Financial Department more quicker, than before. 3. There are 25 game providers represented at our website. We do our best to make a bonus offers with freespins in games of different providers, so that our clients could enjoy all the wide variety of games at the website. Please, follow our promotions, and soon you will surely receive freespins in your favorite slots. We will always be glad to see you at our site! Best regards, Administration of MalinaCasino
Nice Casino. They are new ones, but have so many slots, and providers. I played in Dead or Alive slots. Won 630 Euro. Great win out of 50 EUR deposit! Will let you know about the payout.
Recently they have provided a new sports section. I was so happy about it!I deposited 150 EUR and got 100% bonus right away, so I had 300 EUR for betting, so as a huge football fan I placed many bets, including the today’s match Liverpool - Tottenham. Odds were OK.
I haven’t noticed any disadvantages so far, and really hope that I won’t notice any in the future. Will let you know about the payout.
Live casino is okay, but really nothing more I can tell.
They are not correct with customers at all.... I won really a big amount last December.....around 50.000 EUR. They pay you in chunks of 1000 EUR very slowly. According to their terms and conditions and my player status I should get 20.000 per month. At the end of January after 1 month they did not pay all the 20.000 as stated. And then they cut my withdrawal from 20.000 to 10.000 monthly because I did not play with my money I won......because I was just waiting for my winnings to be paid out during months.....ridiculous....
Second problem it that live chat can not help in financial matters, you have to push the kyc to have an answer when you get your next chunk of withdrawal. Answer takes 3 DAYS.
I had no option, I played away rest of my winnings..... they did not let me other solution.......
I do not recommend to play there anyway. If you once win big.....you have to wait months to be paid out and they dont even keep them to their terms and conditions.
Dear Valued Client! Thank you for taking your time to write this review. We would like to remind you that by creating an account at out projects you accept all the Terms and Conditions and agree to follow them. According to the paragraph 6.14 of the Terms & Conditions, requests to withdraw funds are worked through by the Financial Department within 24 hours of the request being made after the account is verified through the provision of documents that confirm its holder’s identity. The Financial Department performs the processing of requests for withdrawing monetary funds from 06:00 in the morning to 17:00 in the evening GMT. You agree that you are familiar with and agree to the timetable of withdrawing funds. After the Financial Department has worked through the request to transfer funds, any further delays in processing payments are not the Website’s responsibility. So your withdrawals were paid out according to the timetable of withdrawing funds. We are really disappointed and feel sorry for the fact that you cancelled your requests before the payout. We want to make sure that you have the greatest experience at our project. We hope this clarifies the situation. Please, do not hesitate to contact our Live chat in case you have additional queries. Best regards, MalinaCasino Administration
Beautiful interface. Lots of game providers. Customer service polite.
Although admitted to closing account in sister casino due to gambling problems was advised I can open one here anyway. I take full responsibility of my losses they take none.
Dear valued customer, Thank you for taking your time to write the review of our Casino. We regret to hear you had bad experience while playing at our Malina project. Despite the fact that BuranCasino is our partner project and your account was closed at the BuranCasino.com in June of 2017 and we have really strict gambling policy we can not prevent you from opening a new account at the other projects. The account at MalinaCasino was opened in January of 2018 after you entered a link placed at the askgamblers site and was closed as soon as Administration received a letter from you. At the moment your account on the Malina project is closed and can not be restored. We really appreciate your feedback and always trying to improve our service. Best regards, Administration of MalinaCasino
I have at the first day feeling good in this casino, it was all, nice support, lots of games, deposit and withdrawal option fast and easy.
Very fast verification process.
I have no negative things to say for this casino at this time was it a top casino :-)
Officially Certified casino
Pretty nice design
New slots are released quite often
Many promotions, bonuses and free spins, which is pretty cool
LIVE CHAT with real people! Not that awful email support, which takes hours to solve a problem, for me this is a big advantage over competitors
Sometimes I lose to much
Once I used to have a withdrawal issue, but I was rewarded with additional free spins
I have actually registered at MalinaCasino a few months earlier but have not made any deposits as yet. I was very recently reminded by a mate about the casino and its 200 free spins offer, and after checking back, I realised that I haven't claimed their welcome bonus. I then quickly did some checking up on the offer at the casino's website, to ascertain that it was still valid, it was, and so I quickly made my first deposit of 20 EUR. Oh boy, to think that I would have missed out on those lovely 200 free spins, all playable in one go! Hehehe.
After depositing, I then activated the bonus from 'My Account' section first, leaving the free spins for later use, a second chance if you like. With that 40 EUR in hand, I clicked on my favourite Supe It Up game, but an error message came up - 'unable to load game'. Then I remembered I had the same problem at their sister casino, Casinia - the game cannot be played with real money whilst having an active bonus! Argh! Anyway, I tried again after using up my deposit money - the game loaded up, but it was the mobile version instead. Another argh from me! I don't like the mobile version at all because I cannot select my playlines, and the minimum bet was set at 0.50 EUR instead of the usual 0.25. My other favourite game, Isis, was also a mobile version, with the same 0.50 EUR minimum starting bet, so both games became a big disappointment for me! Why can't MalinaCasino have the standard version of the 2 games too?
Since I couldn't play on Supe It Up, I then played on my other love-hate game, Finn And The Swirly Spin. I love the extended play time the game can give, but I simply hate its damn blardy poor payouts! The only consolation was that I could get at least several winning screenshots of 50x bet from it, which I could use for Askgamblers Game Of The Month Contest. If not for this reason, I wouldn't even want to touch this blardy Finn game! But like I said, I had a good long play on it, managed to get many screenshots from it, but ended with a zero balance in the end, as expected.
The 200 free spins were allocated to Red Rake's game, Eastern Goddesses, but I contacted Live Chat and got it swapped for Pragmatic Play's Dragon's Kingdom instead. Thank god I did that, as recommended by my mate, and I won a very nice 52.56 EUR at the end of the free spins. With this second chance, I then tried to play Supe It Up, but became disgusted when it turned out to be a mobile version, so I ended up playing that Finn game again. After getting a few more screenshots, my balance went down to zero yet again. I guess it is literally impossible to win on this blardy game! I have done many thousands of spins on it, at many various casinos, but yet have to get one simple win from it! What the argh!
Anyway, I could use my slow 2G connection at MalinaCasino, although loading up of that Finn game took over 2 hours to complete! The platform used by this casino certainly isn't as good or as fast as that at JoyCasino, BetChain Casino, and a few others, which could load up games within minutes with my 2G connection. However, I'm still glad that I don't have to use my data-consuming 3G connection, so I did save a big bundle on my subscribed data volume.
Customer support was good - the Live Chat service came on within 2 or 3 minutes of waiting, and the lady hosts were both fast, friendly and helpful. I couldn't test the casino's withdrawal processing timeframe, so I cannot comment on that. All in all, I am satisfied with MalinaCasino, but I totally dislike that mobile version of my 2 favourite Microgaming games. For as long as the standard desktop version is not available, I cannot play those 2 games, so I would definitely need a really good reason to make a second deposit at this casino!
Malina casino is newly added on AskGamblers. I went to have a look at the site and it looked like the bitcoin casinos, Bitstarz, Dasist according to their game selection, but they have other providers that those casinos do not have. So, I am not sure if they are a like a label on their own, because of the mix game collection, I have never seen any other casino with the same.
I saw they offered 100% bonus and 200 free spins. This offer really attracted me to this casino and I went to the site. I contacted live chat and they were actually pretty fast to respond to me. They offer support in a lot of languages but English is the closet to what I understand.
They explained the bonus to me and when they mentioned I get my 200 spins all at once, that made me a happy man. I did not even resist, I immediately signed up and claimed the offer. Normally casinos that offer 200 free spins split them over 10 days, this is something I really hate, but Malina was different in this aspect.
I claimed the offer and activated my 100% bonus. I was playing for a while but slots were cold to me and I lost balance very soon. I activated my 200 spins and won almost 50 euro. I had a wagering of x40 the bonus, which was decent, but in the end, I busted after 6 hours of playing. I completed $1400 of the wagering.
The game selection is great from many providers like Netent, Betsoft, EGT, Amatic and a few others. They are missing PlaynGo which is one of my favourite providers at the moment. Support is great as well. I have not made a withdrawal, I saw a few complaints, but nothing major. I am sure this would not be an issue for me going forward.
I would give them 7/10.
They have a good software and good selection of games
Extremely slow withdrawal process. They complete chunks of 200 euro pr day and try to stall the whole process. Not a serious player in the online casino industry
Dear Valued Client! Thank you for your time to write this review. The process of withdrawal is made according to the Terms and Conditions which are stated on the https://malinacasino.com/ We are really sorry, if you had any unpleasant experience on our site. We want you to know that we always try our best to improve our service and provide the best gaming experience for our clients.
Compare MalinaCasino to Other Casinos
Players appreciated the honesty and transparency of customer support, highlighting their professionalism and quick response times. Many also praised the efficient withdrawal process and the user-friendly design of the website, which contributed to a relaxing gaming experience.