MalinaCasino

MalinaCasino - My payment is delayed

€100

Hello Malina Casino,

The reason for my message today is that after 3 business days, my withdrawals are still not paid. This delay isn't stated or normal, my account does not need any verification, so I don't really understand what's the cause behind this delay.

When contacting support through Live Chat, the experience is really poor; it almost feels like agents are AI, giving generic answers every time without being able to fix anything.

I have never felt like this in any other casino I've played. I feel like I'm getting ignored by their support team, always giving the same answer.

I would really appreciate if I could get my $148 soon, since it's stated that withdrawals are made within 3 business days.

Withdrawal ID: c5407275-5e3b-46fb-8baf-ade281867b0a ($148)

Malina Casino - Withdrawal delayed for over a week despite casinos 3 day policy

$148

Hi AGCCS,
I requested a €500 withdrawal from MalinaCasino on 26.September.25, and it has now been over a week with no progress whatsoever. According to the casino’s own Terms & Conditions, withdrawals must be processed within 3 business days, but this deadline has long passed.

After contacting support via mail, I received nothing more than a generic “please wait” reply — no explanation, no timeline, no action. Since then, my withdrawal has remained pending without any valid reason provided.

To make matters worse, MalinaCasino restricts withdrawals to €500 per day, meaning that this delay blocks all subsequent payouts as well. The result is that players are effectively forced to wait indefinitely to access their legitimate winnings — which feels entirely unfair and unacceptable.
The total withdrawal sum will be 1900€ splitted into 3x 500€ and 1x 400€

I also didnt got any information on if verification is needed and if so what documents they need. Just radio silence after the first generic "please wait" mail

I am requesting that MalinaCasino immediately process my €500 withdrawal and provide a clear confirmation that future withdrawals will not face the same unnecessary delays.

MalinaCasino - Withdrawals pending 1 month

€500

I have had 3 withdrawals waiting to be processed for a month now.

Their terms state that withdrawals will be processed within 3 business days, and they told me three times on live chat that they will be paid out soon; however, nothing is happening.

These funds were won 2 months ago, and all withdrawals so far have taken an excessive amount of time to be paid out

MalinaCasino - Malina Casino is holding my payout for no reason

€4500

Hello,

I would like to express my concern and frustration with the way Malina Casino is handling my pending withdrawals. I requested 3 withdrawals 2000pln each on 16.07, 18.07 and 26.07 2025 which have still not been processed.

I have contacted support multiple times via live chat, but I only receive generic responses, such as: "the process is handled by the finance department" or "we cannot provide processing time estimates."

These kinds of empty responses do not give players any reassurance. As a customer, I cannot accept being told there is no time frame, as this could mean one day or even a year.

This level of uncertainty is simply not acceptable from a platform that aims to be serious and trustworthy. All I’m asking for is a clear explanation and a realistic time frame for when my withdrawal will be processed.

I hope AskGamblers can help me get a proper response and a final resolution from Malina Casino.

Malina Casino - Frustrated Irish Man

zł6000

I am waiting for 2 500 euro withdrawals, made on the 24th of June 2025. I have now been waiting 11 days for a withdrawal that the site says will take 3 days. I have contacted live chat 4 times and email twice. I receive the same 3 robot like responses, we understand your frustration, your money is safe, and there is a delay. They won't tell me what the delay is or how long it will take. I am getting worried as there are a lot of complaints about this casino online and lots of the complaints say they won't pay.

MalinaCasino - Waiting for my withdrawal from MalinaCasino for over a week

€1000

Hello.

I've been waiting for withdrawals for over a week, and nothing is happening.

The casino's deadline was up to 3 days.

I wrote to them many times, but nothing changed. Only the same answers, to wait without a specific deadline.If you can contact the payment department and help me.

It is not normal to wait so long for a withdrawal, especially after they have indicated a maximum of three days.

Thank you.

Have a nice evening.

MalinaCasino - My payout is been sitting there since 13.06 still under review

€1500

I recently joined MalinaCasino. I made 1 deposit and received a bonus. The wager was x35 which I successfully completed. Once the wager was done any winnings there after were My own.
I went on to win 12,500 euros which is a large sum of money, I requested first withdrawal on 13.06.2025 I can only do 3x €500 as I'm only level 1 due to just joining the site. Problem I have now is they won't release My payout, it's been sitting there since 13.06 still under review. I keep getting the same answers from email and live chat who haven't been very helpful in the matter.

€12500

Beschwerde-Statistik

Gelöst 41

Durchschn. Betrag $ 4,073

Durchschn. Dauer 8 Tage

Durchschn. Antwortzeit 2 Tage

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JohanO

10/10

I appreciated the honesty and transparency shown by customer support. The agent provided clear information without confusion or misleading details. This openness helped build trust and confidence.

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