Mafia Casino

I currently have three pending withdrawal requests of €500 each, which represents the maximum number of simultaneous withdrawals allowed by the casino.

In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

The status of the withdrawals has not changed since they were submitted.

I kindly request a clear explanation for the delay and a definitive update regarding the processing of my withdrawals.

Hello,

I submitted a withdrawal request on January 21st, 2026, and as of today, the withdrawal is still pending with no concrete timeline provided. The total amount of the pending withdrawal is 50,000 NOK.

I am aware that my account has a daily withdrawal limit of 5,000 NOK. However, despite this limitation, no withdrawals have been processed at all since the initial request, and no payments have been received.

I have contacted Mafia Casino's live chat multiple times regarding the delay. Each time I receive generic responses stating that the casino is experiencing delays, that there is no danger, and that the finance department is working on the matter. No estimated processing time has been provided during any of these conversations.

In order to avoid any delays, I proactively asked the casino if I could submit my KYC and verification documents in advance. However, I have not received clear instructions or a request for specific documents, despite my willingness to fully cooperate.

For deposits, I used a Revolut one-time virtual card. The original deposit was funded from my personal bank card to my Revolut account, and then paid to the casino using the Revolut virtual card. I can provide full documentation for proof of identity, proof of address, proof of ownership of the Revolut account, and proof of the full deposit flow from the bank to Revolut and then to the casino.

At this point, more than a reasonable processing time has passed, and communication from the casino remains vague and repetitive. Based on similar cases involving this casino, I am concerned that the withdrawal is being unnecessarily delayed.

I kindly ask AskGamblers to assist in mediating this case and helping ensure that my withdrawal is processed without further delay.

Dear AskGamblers Team,

I registered with a great Affiliate Promo and 300% Bonus with it, and have never had Issues with NovaForge before. And I never had this problem before.

I asked first in Live Chat, but one more time (always with this Casino Software), the Casino's Agents have 0.0 Rights to check and resolve, and forced me to send an email.

I send anything to prove:

- Deposit Address Screenshot from the provided Wallet Address and Network.

- Screenshot from Transaction in Binance App

- separate hashid from Transaction to copy and check

I sent an Email to two official casino addresses, but the Casino didn't respond. I hope this Complaint helps to resolve it and he credits it with the promised Bonus.

This was my first time using Mafia Casino, and it has been a nightmare.

I should have read the reviews online prior to playing, but I didn’t.

After playing for a couple of days and earning a withdrawal of $1750, I tried to withdraw. They only let you withdraw $750 every 24 hours and claim it will be put back into your pocket within 3 business days. That was on November 11th.

I made 3 different withdrawals and to date, have not seen anything.

I have emailed support twice and contacted live chat almost daily. I’ve been told to be patient, clear my Google cache, re-login, verify my account…. All has been done, and no change. Throughout this process, the status of my withdrawals has not changed except for one. It was cancelled and put back into the casino, and I was told it was an issue with my bank, not the case at all.

I thought I would try and cancel the withdrawals and pull them out again just to make sure I didn’t do anything wrong in the process. Still, it has been a week and no change.

I think 18 days with multiple contacts to support and trying to withdraw on multiple occasions should be sufficient to get my money out of the casino.

Not sure who to turn to, but this seems to be a common scheme with this online casino. I’ve played multiple casinos and am aware of the delays, but this is different.

Please help

Hello and good afternoon.

I am reaching out regarding a delayed withdrawal I haven't received yet of 90.00 from Mafia Casino.

It was submitted on the 31st October. I haven't received it yet, and after reaching out to them via email and live chat. I have not received an update other than to say my account was fully verified.

I have the printed emails from them confirming my verification. One email was an inquiry regarding the delayed payment, to which they only responded to say my account was verified, but did not comment on the withdrawal. Documents are available upon request as they are in PDF format.

I am hoping to rectify this matter and receive my payment, as I hope to continue enjoying their games.

My deposit was submitted on the 30th of October for 99.00. I decided to withdraw my remaining $90.00 as I wasn't having much success with winning anything.

Thank you, and I hope this is promptly resolved.