Mafia Casino

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

Mafia Casino doesn't verify my account and also blocks me from withdrawing any winnings.

I have sent them everything that they needed (Photo of my ID, passport, Bank statement, Selfie holding my ID, and Mafia Casino site on background)

Currently, my account still shows that I need to verify my account. The verification site looks empty.

I have tried to verify my account for weeks already, but nothing happens.

Casino: Mafia Casino (mafiacasino.com)

License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

- First withdrawal requested: March 18, 2026

- Daily limit: $1,200

- Promised processing time: 3 days

- Actual status: Still "processing" with no exact date

Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

Previous payments received: 2 × $750 (proof casino can pay).

No bonus used, no rule violations.

Request: Immediate processing of all pending withdrawals with specific completion dates.

I currently have three pending withdrawal requests of €500 each, which represents the maximum number of simultaneous withdrawals allowed by the casino.

In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

The status of the withdrawals has not changed since they were submitted.

I kindly request a clear explanation for the delay and a definitive update regarding the processing of my withdrawals.