Mafia Casino Complaints

I have been trying to get paid now for 3 weeks from mafia casino without success, I have been on chat multiple times and have been of no help, support does not reach back. my account is fully verified and have been paid by this casino in the past.

The amount owed is 1274. please help me recoup this amount as this casino stalls payments pretty regularly until action is taken.

Dear Mafia Casino, I am experiencing a significant delay with withdrawals from Mafia Casino.

According my betting history On June 27, 2026, I deposited 40000 HUF and 10861 HUF and I received a bonus a 40000 HUF for sport betting. After completing wagering, my balance reached approximately 314621 HUF. After I bet on FIFA World Cup 3rd place match and won 3 times money, so my balance reached with cashback approximately 942133 HUF now and I submitted a withdrawal of 200000 HUF 3 times on July 19, 20, 21 via MasterCard which was paid out after 2.5 weeks. Very much time. You promised that you would correct it in the future. But I can not see it. On July 19th I won with a bet 314621 HUF 3 times my money, so my balance reached 1146146 HUF. On 6th of August I won 3 times money with Benfica and Inter Miami match so now my balance is 1408046 HUF. My second withdrawal process took 6 working days long. Very long time. My balance is now 808046 HUF.

On 19th, 20th and 21st of August I started the third withdrawal process with 3x200000 HUF. Since then, the withdrawal has remained in “processing” with no progress. And now 6 working days have passed. So I have waited for my withdrawal for 6 working days.

I have contacted both via e-mail and live chat multiple times and was told the withdrawal would be prioritized and the withdrawal was accepted but to wait and they could not tell me punctually the processing time and the exact date when will be my withdrawals is being processed. Despite of it they begged my pardon. Despite this, it is still pending nearly 6 working days later. Plus I was told it was being prioritized, and I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update. The other problem is that they let me withdraw only 3 withdrawals and 808064 HUF is still on my balance so that will be another long days to withdraw in this way (Yet 2 plus withdrawals!). So maybe my withdrawal time will be yet 1-2 weeks instead of 3 working days as the previous ones were 2.5 weeks and 6 working days. I do not like that this will be another 2 weeks because I have only 5-6 betslips to check which is not so much time. They promised that this delay will be fixed next time, but nothing was happened. This is unacceptable in the European Union.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with e-mail support as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that all my 5 withdrawals be processed without further delay.

Waiting for your reply soon.

Best Regards….

Dear Mafia Casino, I am experiencing a significant delay with withdrawals from Mafia Casino.

According my betting history On June 27, 2026, I deposited 40000 HUF and 10861 HUF and I received a bonus a 40000 HUF for sport betting. After completing wagering, my balance reached approximately 314621 HUF, after I did bet on FIFA World Cup 3rd place match and won 3 times money, so my balance reached with cashback approximately 942133 HUF now and I submitted a withdrawal of 200000 HUF 3 times on July 19, 20, 21 via MasterCard which was paid out after 2.5 weeks. Very much time. You promised that you would correct it in the future. But I can not see it. On July 19th I won with a Bet with 314621 HUF 3 times money, so my balance reached 1146146 HUF. On 6th of August I won yet 3 times money with Benfica and Inter Miami match so now my balance is 1408046 HUF.

On 6th, 7th and 8th of August I started the withdrawal process with 3x200000 HUF. Since then, the withdrawal has remained in “processing” with no progress. And now 6 working days were gone. So I have waited for my withdrawals since 6 working days.

I have contacted both via e-mail and live chat multiple times and was told the withdrawal would be prioritized and the withdrawals were accepted but wait and they could not tell me punctually the processing time and the exact date when will be my withdrawals is being processed. Despite of it they begged my pardon. Despite this, it is still pending nearly 6 working days later. Plus I was told it was being prioritized, and I was told it was still under review. Since then, I have repeatedly been told to be patient without any clear timeframe or update. The other problem is that they let me withdraw only 3 transactions of withdrawals and 808064 HUF is Still on my balance so that will be another long days to withdraw in this way (Yet 5 plus withdrawals!) so Maybe my withdrawal time will be 2-3 monthes instead of 3 workings days as the previous was 2.5 weeks. I do not like that this will be another 2.5 weeks because I have only 5-6 betslips to check which is not so much time. They promised that this delay will be fixed next time, but nothing was happened. This is unacceptable in the European Union.

No additional documents have been requested and no issues have been explained.

I have attached my email communications with e-mail support as evidence of the ongoing delay and assurances given.

This level of delay and lack of transparency is concerning, and I am requesting that all my 8 withdrawal be processed without further delay.

Waiting for your reply soon.

I am submitting a complaint regarding an unpaid slot win at Mafia Casino involving the game CherryPop.

On May 7, 2026, at approximately 12:41 PM, I placed a $1.00 CAD spin on CherryPop and triggered a bonus feature that clearly showed a total win of $62.00 CAD. However, the winnings were never credited to my casino balance.

I have attached screenshots showing that the game replay page is displaying bet amount: $1.00 and won amount: $62.00

• My account transaction history shows:

• 12:41:21 PM balance: CA$350.62 → CA$349.62

• 12:41:24 PM balance: CA$349.62 → CA$348.62

• 12:41:27 PM balance: CA$348.62 → CA$347.62 with a recorded CA$62.00 win

Despite the recorded win, my balance still decreased instead of increasing

The related bet ID: 398816681742

The balance history clearly demonstrates that the CA$62.00 payout was logged by the system but was not actually credited to my account balance.

I have contacted Mafia Casino support numerous times. Each time they request the same screenshots and bet details, they state the matter has been forwarded to the “relevant department.” After that, no resolution, update, or meaningful response is provided. The issue has effectively been ignored despite clear evidence.

I am requesting payment of the missing CA$62.00 win, a proper investigation into the malfunction, and a formal response from the casino regarding why the recorded payout was not credited

I have retained screenshots of the game replay, transaction history, and balance records supporting this complaint.

Mafia Casino doesn't verify my account and also blocks me from withdrawing any winnings.

I have sent them everything that they needed (Photo of my ID, passport, Bank statement, Selfie holding my ID, and Mafia Casino site on background)

Currently, my account still shows that I need to verify my account. The verification site looks empty.

I have tried to verify my account for weeks already, but nothing happens.

Casino: Mafia Casino (mafiacasino.com)

License: Anjouan (ALSI-152406028-FI2)

Issue: Withdrawal delay

Amount: $10,000+ USD

Pending: 3 withdrawals of $1,200 each, plus $750

Status: Processing for 6+ days (promised 3 days)

Details:

- First withdrawal requested: March 18, 2026

- Daily limit: $1,200

- Promised processing time: 3 days

- Actual status: Still "processing" with no exact date

Live chat responses: "final stage", "speed up submission", "soon" - no specific dates.

Previous payments received: 2 × $750 (proof casino can pay).

No bonus used, no rule violations.

Request: Immediate processing of all pending withdrawals with specific completion dates.

I currently have three pending withdrawal requests of €500 each, which represents the maximum number of simultaneous withdrawals allowed by the casino.

In addition, I have a remaining positive balance on my account that I am currently unable to withdraw, as the pending withdrawals must be processed first according to the casino’s rules.

According to the information provided by the casino, withdrawals should be processed within a few business days, usually up to 3 business days. However, my first withdrawal request has now been pending for 10 working days, clearly exceeding the stated processing timeframe.

I have contacted customer support multiple times via live chat and email. Each time, I received the same response stating that there is a delay, that my funds are safe, and that the finance department is working on the withdrawals. No specific reason for the delay has been provided, nor have I been given a concrete or even estimated timeframe for completion.

The status of the withdrawals has not changed since they were submitted.

I kindly request a clear explanation for the delay and a definitive update regarding the processing of my withdrawals.

Hello,

I submitted a withdrawal request on January 21st, 2026, and as of today, the withdrawal is still pending with no concrete timeline provided. The total amount of the pending withdrawal is 50,000 NOK.

I am aware that my account has a daily withdrawal limit of 5,000 NOK. However, despite this limitation, no withdrawals have been processed at all since the initial request, and no payments have been received.

I have contacted Mafia Casino's live chat multiple times regarding the delay. Each time I receive generic responses stating that the casino is experiencing delays, that there is no danger, and that the finance department is working on the matter. No estimated processing time has been provided during any of these conversations.

In order to avoid any delays, I proactively asked the casino if I could submit my KYC and verification documents in advance. However, I have not received clear instructions or a request for specific documents, despite my willingness to fully cooperate.

For deposits, I used a Revolut one-time virtual card. The original deposit was funded from my personal bank card to my Revolut account, and then paid to the casino using the Revolut virtual card. I can provide full documentation for proof of identity, proof of address, proof of ownership of the Revolut account, and proof of the full deposit flow from the bank to Revolut and then to the casino.

At this point, more than a reasonable processing time has passed, and communication from the casino remains vague and repetitive. Based on similar cases involving this casino, I am concerned that the withdrawal is being unnecessarily delayed.

I kindly ask AskGamblers to assist in mediating this case and helping ensure that my withdrawal is processed without further delay.

Dear AskGamblers Team,

I registered with a great Affiliate Promo and 300% Bonus with it, and have never had Issues with NovaForge before. And I never had this problem before.

I asked first in Live Chat, but one more time (always with this Casino Software), the Casino's Agents have 0.0 Rights to check and resolve, and forced me to send an email.

I send anything to prove:

- Deposit Address Screenshot from the provided Wallet Address and Network.

- Screenshot from Transaction in Binance App

- separate hashid from Transaction to copy and check

I sent an Email to two official casino addresses, but the Casino didn't respond. I hope this Complaint helps to resolve it and he credits it with the promised Bonus.

This was my first time using Mafia Casino, and it has been a nightmare.

I should have read the reviews online prior to playing, but I didn’t.

After playing for a couple of days and earning a withdrawal of $1750, I tried to withdraw. They only let you withdraw $750 every 24 hours and claim it will be put back into your pocket within 3 business days. That was on November 11th.

I made 3 different withdrawals and to date, have not seen anything.

I have emailed support twice and contacted live chat almost daily. I’ve been told to be patient, clear my Google cache, re-login, verify my account…. All has been done, and no change. Throughout this process, the status of my withdrawals has not changed except for one. It was cancelled and put back into the casino, and I was told it was an issue with my bank, not the case at all.

I thought I would try and cancel the withdrawals and pull them out again just to make sure I didn’t do anything wrong in the process. Still, it has been a week and no change.

I think 18 days with multiple contacts to support and trying to withdraw on multiple occasions should be sufficient to get my money out of the casino.

Not sure who to turn to, but this seems to be a common scheme with this online casino. I’ve played multiple casinos and am aware of the delays, but this is different.

Please help