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Lucky VIP Casino

Lucky VIP Casino
Welcome Bonus

Deposit £20, Play with £40

New Customers Only. Min dep £20 (Paypal & Paysafe exc). Max Bonus £20, Wager Requirement 10x & Max win £1,000. On selected games. T&C's apply.

Read full disclaimer
T&Cs Apply
Our Rating CasinoRank
6.5/10
CasinoRank
Complaint Response 1 complaints
3 days avg. 1 complaints
What we like
  • Unlimited withdrawals
  • 0-24 withdrawal timeframe
  • Live chat open 24/7
  • UK Gambling License
  • IBAS approved
What we don’t like
  • Multiple country restrictions
  • Cannot filter games by provider
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Ad Disclosure

18+ | Restrictions Apply | T&Cs Apply | Please Gamble Responsibly. GambleAware


Lucky VIP Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2016
Licences
UK Gambling Commission, Government of Gibraltar
Affiliate Program
Languages
English
Casino Type
Instant Play, Mobile

Lucky VIP Casino is an online casino offering players a relaxing and enjoying stay with a thrilling selection of games ranging from slots, table games, card games and live dealers. Members can play titles from a number of top gaming providers which includes the likes of NetEnt, Microgaming, Play’n GO, IGT (WagerWorks), Eyecon and Realistic Games. The site can be reached instantly, or members can use their mobile casino. Lucky VIP Casino is licensed and regulated by the UK Gambling Commission and the Gibraltar Regulatory Authority.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here. The casino will not be able to accept players from countries which include Algeria, Argentina, Australia, Belgium, Bulgaria, Canada, China, Cyprus, Denmark, France, Germany, Hungary, Italy, Malaysia, New Zealand, Poland, Romania, Spain and the United States. The full list of restricted countries can be found under ‘More Casino Details’.

Mobile Gaming

Players who like playing their favourites games on the go can open Lucky VIP from their smartphone and tablet devices. They’ll be able to enjoy a selection of the casinos most popular games, optimized to use through a mobile browser.

Security and Fairness

Any transactions take place over a secure link and is encrypted using a high level of technology and firewall services. This helps protect players personal and financial transactions.

The casino also uses a random number generator and all their games are fully tested and regulated so players can enjoy a fair experience.

Support

Anyone who is looking for assistance can contact the casinos friendly live chat support team which is available 24 hours a day, 7 days a week. Players can also email the casino or call for additional support on their toll-free number or landline number.

Virtual Games

Players can enjoy a large panoply of games here including over 300+ video slots which have been carefully selected from some of the best providers in the industry like NetEntMicrogaming and Play’n GO. Members will have their pick of themes which caters for players who like Egyptian slots, the Mystical and Magic games, slots for animal lovers, pirates and adventures fans and loads more too. Favourite games at the casino include the Immortal Romance Slot, Riches of Ra Slot, Fluffy Favourites Slot, Cleopatra Slot, Piggy Riches SlotWhite Wizard Slot and Coyote Moon Slot.

Members will also be able to enjoy a collection of table games, so players can place their bets on their best hand or a spin of the wheel. There’s a range of games to enjoy which includes baccarat, blackjack and poker.

Fans of video poker can also enjoy a small selection of card games which include Deuces Wild and Jacks or Better.

Finally, there’s also a section of scratch and arcade games.

Live Casino

Those who prefer taking the thrills a live casino can offer and enjoy a range of tables hosted by friendly dealers. Games are available throughout different intervals of the day from the likes of NetEnt. The casino uses a modern design and cutting-edge technology with games that are swift and fast paced. There’s exclusive seating and turn-based gameplay so players can easily keep up with the speed. These include Live Blackjack and Live Roulette.

StallCation

Complaints

Read the complaints other players have left for Lucky VIP Casino. Learn more about complaints.

Show all complaints
Failed to honor a promotional offer
I opted in and wagered £20 as per this promotion here:

https://www.luckyvip.com/promotions/starburst-fs/

(See screenshots for proof of opt in and progress bar at 100%).

When the spins did not materialise on any slot I contacted Live Chat and got an excuse of "Sorry for the inconvinence caused. We are currently experiencing a small disconnection issue due to which we are not able to access your account. Kindly contact us again in 1 hour." See Screenshot sent.

I waited 2 hours and contact Live Chat again. The agent had me messing around for almost an hour clearing the cache and cookies and nothing worked. I tried multiple devices and the spins weren't coming up. At this point I decided to just send an email explaining everything up to this point.

The email I got simply told me "The spins are in your account, open up a NETENT slot and use them" with a link. But the spins aren't there, so I told them this with screenshots of various NetENT slots showing this, only for them to then tell me I used my spins in response! I haven't used the spins, would I be spending all this time and effort on spins I already used? There's nothing in my transaction history saying I used them.

So now I feel like I've spent all this time trying to resolve this situation, with them telling me the spins are there to then saying I've used them, I feel like I've been lied to the whole time and they wish not to honour the spins.

The spins are meant to be on any NetENT slot with no wagering. I want the spins given to me ideally, but I'm starting to think even if they say they've added them I still won't be able to use them as has been shown already!
Status solved Resolved

Lucky VIP Casino Complaint Stats

Resolved 1 / 1
Avg. Amount N/A
Avg. Complaint Duration 6 days
Avg. Response Time 3 days

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