AskGamblers Quick Overview
Editor’s View
The volume of games at Lucky Koala Casino is impressive and is something that stood out for us. It’s also mixed with a good selection of bonuses and reloads if you remain an active player. Overall, we browsed the site with no issues, and the game's lobby is player-friendly.
- Excellent selection of games
- Low €10 deposit limits
- Live chat is available
- Low withdrawal limits
- Possible withdrawal fees
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Lucky Koala Casino Details
Here you can find all the specific details about this casino.
- General
- Payments
- Games
- Responsible Gambling
- Customer Support
General Information about Lucky Koala Casino
Lucky Koala Casino is an online casino that is primarily available in the English language. The site is home to a good variety of the latest casino games, and you can play from any web or mobile device.
You can use AskGamblers to choose a reliable casino and register using our links. You can switch to the latest handsets if you want to play at Lucky Koala on the go. They support PC, Mac and Mobile!
Lucky Koala Casino has recently debuted a gamification section that invites players to complete missions and tournaments that award points. It is a loyalty program where players start from the Sandy Koala level, enjoy completing various quests at the casino, win awards and collect points to advance all the way to the Lucky Koala Legend level.
On this page, you’ll find all the information you need to get started, and you can check the casino rating, complaint history, and real player reviews.
- E-Wallets 24-96 hours
- Bank Transfers 2-5 days
- Card Payments 2-5 days
- Weekend Cashouts No
- Progressive Jackpot Wins None
Payment Information and Options at Lucky Koala Casino
You can deposit and withdraw using a variety of safe and secure payment methods. If you deposit without accepting a welcome casino bonus, you still need to wager your deposit 10x before cashing out, and the minimum deposit is €10.
When you withdraw, you can cash out up to €5,000 per week. Once you deposit more than €2,000, you’ll be asked to complete verification steps, or it could be asked sooner. Multiple withdrawals performed within a 30-day time frame will be charged with a fee of up to 8% of the withdrawal amount.
Games at Lucky Koala Casino
The casino has a portfolio of games available from the games lobby, including a selection of slots, also known as Pokies. You can try the Megaways, or Bonus Bur titles if you’re from an eligible country. You can also chase the jackpots with the online progressive slots.
There are more than 60 gaming providers available, which you can select at any time. You can filter by each provider and see which ones are supported in your country. You can also list games by their popularity and in alphabetical order.
If it’s not the slots you are playing, how about a selection of table games? There are versions of blackjack, roulette, online poker and more. You can also choose from a variety of video poker games.
Or you can enter the live casino where there are more than five live providers, including Pragmatic Play Live, Evolution Gaming and more. There are hundreds of games to choose from, and each of them is hosted by real-life dealers, so you get the full interactive experience.
Lucky Koala Casino’s Commitment to Responsible Gambling
You can self-exclude at any time, but you must send an email to customer support. You can also email the casino if you want to set up responsible gambling tools. You can ask to set limits on the amount you wager, the amount you lose, or the amount of time you play.
To further support responsible gambling, the casino has listed external organisations and support groups that you can contact. You can also take a gambling quiz online to determine whether or not you need help.
Customer Support at Lucky Koala Casino
When you need help, the good news is that there is a live chat feature you can use, which we were able to locate from any page. You only need to click on any banner that says "Live chat". By doing so, you will see a pop-up window appear. There, you need to enter your details and press submit, and your chat will start immediately.
If there are no live chat agents available, instantly, you will see a message directing you to leave an email request, which will be replied to as soon as possible.
When we tested live chat, we joined a short queue until we were transferred to a friendly live chat agent. They were responsive and knowledgeable, and we had no concerns.
If you want help outside of live chat, you can also email the casino or visit the FAQ section for answers to some of the casino's most commonly asked questions.
Complaints
Read the complaints other players have left for Lucky Koala Casino. Learn more about complaints.
Complaint Statistics
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Share your thoughts with other playersTop reviews from our players
Lots of variety of online slots, large selection of online live bj tables do not have to wait for seats. Not much else to say other than what I have stated above.
Even though the RTP is great there is way too much wrong with this casino.
I have videos of videos recorded showing how this casino continues to kick you off a slot or live casino bj game when you're on a winning streak, it's really not normal constantly has to be reloaded but 90% of the time will only occur when winning. No actual point in winning here it’s very hard and tedious to get your winning for Canadians max withdrawal is $7000 once processed which takes 5 days you can not request another withdrawal for 7 days so for example if you win 10 k you can request 7,000 then after processing have to wait 7 business days to request the other 3. Their goal is to make sure you don’t actually get your winnings by such delays. I find it very frustrating that you can’t do multiple withdrawals and the amounts are so small on top of that there’s a fee for withdrawals. Probably not best to play here if looking to cash out.
Lucky Koala Casino News
Read all news about Lucky Koala Casino, check for updates and stay tuned for exclusive bonuses.
Players from New Zealand and Canada are in for a treat with Lucky Koala Casino. They can complete missions to earn points, move levels, and win prizes. How do you do that, you may wonder? It’s actually quite simple, you just need to open an account and play.Be a Part of a Mission-Based Loyalty ProgramWhen you make a deposit at Lucky Koala Casino and enter the loyalty program, you start off as a Sandy Koala and accumulate points depending on your casino or sportsbook activities. You then move levels based on the missions you complete and all the points you earn until you reach the 10th level, Lucky Koala Legend. These points bring awards, and you can win Free Spins, Free bets, the “Spin the wheel” feature, and more. The casino plans to introduce a store later that will give players options to redeem their points for various branded gifts like T-shirts, bottles, headsets, etc. And who wouldn’t like a cool smiling koala on their T-shirt?We dare to say one of the best perks of it is that you can use your points to claim even more Free Spins and other goodies from the store!That’s what the casino representatives said about the program, inviting players to enjoy different missions, difficulty levels and rewards when playing at Lucky Koala. You can even participate in tournaments if you feel particularly adventurous.About Lucky Koala CasinoEstablished in 2023, Lucky Koala Casino offers an amazing selection of games to players from New Zealand and Canada. The casino is home to more than 60 software providers that provide slot titles and live casino games like roulette, poker, blackjack and others.The casino offers a welcome bonus to its new players and a good selection of reload bonuses, including weekly Free Spins to award their customers’ loyalty. You can play on any device, PC, MAC or mobile, all according to your preferences.
Explore our expert casino reviews
Check out our selection of top online casinos and learn more about each in their review.
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The slot themes are creative and unique, offering a fresh gaming experience. The customer service team was quick and friendly when resolving my issue.
The slot games here are a breath of fresh air with their creative themes and engaging gameplay. Customer service is another highlight, providing quick and friendly assistance. However, the withdrawal process feels overly complicated, and the absence of tournaments might turn off competitive players. A fun option for casual slot enthusiasts.