Complaint #5 Lucky Koala Casino

Very delayed Self Exclusion

By Santeri T.

4 months ago

I asked for Self Exclusion because of gambling addiction on 30.1. And as of today my account hasn’t been closed. I am still able to log in to my account and I was able to deposit and lose total of 430€ after the Self Exclusion request. I contacted them through live chat first, then email (first email they answered and told me to send the email to different email) and after I sent it, they haven’t answered since.

Disputed Casino Lucky Koala Casino

Reason Self-exclusion

Amount €430

Discussion

AskGamblers

• Support Team

4 months ago

Dear Lucky Koala Casino,

Please let us know if there are any updates regarding this ongoing complaint.

Please note that, in case you fail to respond within the given timeframe, we will consider your case unresolved and it will be closed accordingly. As a direct consequence of such closure, the operator's ranking score on AskGamblers will be decreased accordingly.

Thanks in advance for your cooperation.

Lucky Koala Casino Complaint Stats

Resolved 0 / 1

Avg. Amount $508

Avg. Complaint Duration N/A

Avg. Response Time N/A