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Lucky Dreams Casino

Our Rating CasinoRank
7.4/10
CasinoRank
Player Rating 17 reviews
6.6/10
17 reviews
Complaint Response 15 complaints
2 days avg. 15 complaints

AskGamblers Quick Overview

Editor’s View

If you dream of leaving everything behind and going to a desert island with sandy shores, palm trees and turquoise waters, all you need is a little bit of luck. Lucky Dreams Casino allows you to chase your dreams by offering thousands of casino games and engaging promo offers.

The casino is easy to navigate with the main menu to your left and games on the page. You can easily filter through their offers and choose what you want to do. Lucky Dreams Casino presents itself as a paradise among online casinos, but let’s explore it and see if that’s really the case.

What we like
  • Number of payment methods available
  • Live chat is open 24/7
  • Various offer of casino games
What we don’t like
  • Few responsible gambling tools
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Lucky Dreams Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.luckydreams.com/
Established
2021
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Norwegian, Finnish, Hindi, Arabic, French, Italian, Russian, Kazakh
Casino Type
Crypto Casino, Instant Play, Mobile, Live Casino

General Information About Lucky Dreams Casino

Lucky Dreams Casino is an online casino owned and operated by Dama N.V. and licensed by the government of Curacao.

Players who love mobile casinos will be thrilled to learn that you can download the app directly from the website and enjoy your favourite games on the go. To join, enter your email, password and phone number and select your country and currency.

Our expert casino reviews will help you learn about the casinos where you want to register. Keep reading if you want to find out more about what it is like being a Lucky Dreams Casino member.

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StallCation

Complaints

Read the complaints other players have left for Lucky Dreams Casino. Learn more about complaints.

Show all complaints
Lucky Dreams Casino - Payment not received 13 business days
Payment of $8k not received even after 13 business days. Following steps taken
1) Informed the support and the vip handling staff.
2) The most unprofessional thing was, the first step lucky dreams took was to ask for my bank statement without checking internally at their processes to figure out what the issue was.
3) After one week Lucky dreams provided an internal transfer advise and asked me to check with my bank, upon checking with my bank, I was told lucky dreams just provided an internal transfer advise and my bank has asked for the SWIFT copies of the transactions to track and trace, through internal transfer advise international transfers cannot be tracked or traced.
4) Once I informed Lucky dreams and asked for SWIFT copies, the next thing I was told by Lucky dreams was to provide an email from my bank saying the deposits weren't credited. ( once again Lucky dreams transfer the accountability again on customer's shoulder's without checking their payment records with remitting bank.) I was also told without the email, my issue would not be escalated any further, mind you this after providing latest bank statements.
5) The moment I asked for SWIFT Copies I was pushed to support to ask for the SWIFT copies.
6) I also provided an email from my bank that clearly states my bank needs SWIFT copies to track and trace international transfers.

It has been 13 days this is still unresolved and 3 days, I am still waiting to hear back from support for the SWIFT copies. The entire customer support is very uncoordinated and it is as if I have prove I haven't received the money, instead of lucky dreams through their payment office, remitting bank check it themselves.
staus Resolved
$8000
Lucky Dreams Casino - Declines withdrawal and wipes my balance
So on the 7th of September I made a deposit at LuckyDreams to use a bonus and managed to wager it and wanted to withdraw 230€. Since the withdrawal has not arrived by yesterday, I had a weird feeling so I checked my transaction history and saw that the withdrawal has been cancelled, without be getting any notification about it. No reason at all whatsoever.

I already am fully verified, my payment method is verified and I didn't break any ToCs while wagering the bonus. So where did my balance go I asked myself, if a withdrawal is cancelled it is normally added back to your balance.

Now here comes something that dissappoints me from the bottom of my heart. After talking to Live Chat, they told me that my withdrawal has been cancelled on 8th of September, without any reasoning. Now comes the part that makes me really angry and which is not customer friendly. They cancelled the withdrawal, while I was playing with a new deposit bonus I've made on the 8th of September. So according to Live Chat the cancelled withdrawal went into my bonus money, making me basically whipe the balance, because I could not wager the bonus. But I did not receive any information, that this has been done in first place, as already stated no notification has been given why and when the withdrawal was cancelled.

I have the feeling that this has been done on purpose and I find this extremely customer unfriendly, because LuckyDreams is now acting as if I'm the one who's fault. But I am not. I have been robbed 230€ and I wouldn't have made a deposit on the 8th of September, if I would've known, that LuckyDreams would pull off this.

As you did not notify me about the withdrawal being cancelled and simply added it to my bonus balance, while I was actively playing and wagering, you either should pay out my winnings, as I'm fully verified and have made a successfull withdrawal before, or refund me my deposits of 7th & 8th September, because my money was basically stolen, on purpose or not.

I provided screenshots, that I've made a successful withdrawal before and that I've been playing on bonus on the 8th of September. Again, withdrawal was cancelled without an email notification or anything else. I really was looking forward to receive my winnings and you basically made me whipe them, by handling the way you did. If this does not get resolved properly I'm not planning on continuing to play on LuckyDreams or any other sister casinos, because that's not the way I expected you to act out on me.
staus Resolved
€230

Complaint Statistics

Resolved 13
Avg. Amount $ 7,121
Avg. Complaint Duration 4 days
Avg. Response Time 2 days

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Player rating
6.6/10 17 reviews

Top reviews from our players

Ease of use, bonuses, clear terms and conditions, variety of games, and aesthetic quality. I deposited the first time and won. I didn't expect to win from my first deposit on this site. I think it deserves more than 10 stars. I really like it so far, and I expect it to become one of my favorite games for a long time to come!

Easy access, quick pay out. Fun games. I find it different to other online casinos and this is definitely my favourite. I like the ease of access for deposits and withdrawls

Nothing, it’s hard to write so many words when there is literally nothing bad to say. I’ve never had a bug from this site, no added tabs, just a really good server.

I advise everyone to play and gamble on the Luckydream platform because it is an amazing platform, they value the customer and the games are excellent. Thank you.

I’m extremely disappointed and furious with LuckyDreams Casino. I had ONE verified account with them (linked to [email protected]), played fairly, and built up $1400 in winnings. As soon as I tried to withdraw, they permanently closed my account, falsely accusing me of having multiple accounts—which is a complete lie.

They claimed my withdrawal was “escalated” and needed to go through security checks, but after 6 days of waiting, I’ve received nothing but copy-paste replies and empty promises. No updates. No answers. Just stalling. They’ve been dragging me like a dog, with zero transparency and no resolution in sight.

This is blatant theft. I earned that money legitimately, and now they’re hiding behind “procedures” to avoid paying out. If you value your money and sanity, STAY AWAY from LuckyDreams. This site is untrustworthy, manipulative, and preys on honest players.

I’ll be taking further action and reporting them to regulators. Do yourself a favor and avoid this casino at all costs.

To be fair to them they have a huge amount of really good games. All the best ones. The welcome bonus is also pretty big which is why I was attracted in the first place.

They make it so hard to withdraw at this casino. Obviously it's very easy for them to take your money but they aren't as quick at giving back anything to you. After hours of uploading docs, I was then told it could take 10 days to receive my winnings.

I never had any problems with Lucky Dream's casino there is always some free spins available at Lucky Dream's the support team is always very helpful and friendly. At Lucky Dream's casino withdrawal is very easy and you don't wait that long for your money at Lucky Dream's casino.

I don't really have anything bad to say. Lucky Dream's casino has been topped there is really nothing to say bad so I don't have 100 complaints about Lucky Dream's casino thank you

That casino really give money .
I just deposited 3$ and pragmatic play give me 128$!)
I wanna play that casino in and close future buy car and house.
That casino it’s really can give so much money.

Up to date and great team and a great community of players who have a lot of fun plus VIP managers are professional especially Rayan. Additionally, it has a variety of deposit methods which make it easier for depositors to deposit.

They are always available, and they always solve the problem. A little more bonus would be nice. All in all, great! They have all the games, they could just lower the payouts. And to increase payment options. I recommend the casino.

Lucky Dreams casino is a recently released casino and it belongs to the highly reputed brand Dam NV. The casino operates with a gambling license issued by the government of Curacao. The casino has a great design and the sign-up process takes under a minute. The casino offers you to play in more than 15 Fiat currencies that include USD, Euro, INR, ZAR, PLN, CHF. The casino also accepts crypto deposits in BTC, BCH, ETH, XRP and USDT.

The minimum amount for deposit is €20 or currency equivalent. The maximum amount for deposit is €10000 and maximum amount available for withdrawal is €4000.
The casino has a huge variety of slots to offer to its player as they have almost 100 slot providers and some of the names present at the casino are BTG, Elk Studios, Play’nGo, Rd Tiger, Netent, Pragmatic Play, Thunderkick. You can enjoy these slots with their amazing welcome package where you can collect €2000 in bonuses. The casino offers you 100% bonuses up to €500 for first two deposits and a 50% up to €1000 for third deposit.

You also get 100 free spins for first and 50 free spins for second and third deposit. The wager requirements to turn these bonus funds into real money is 40 times and you need to complete the wager requirements in 7 days. The casino does not have a huge list of restricted slots so more than 100 slot providers should help you clear wager with ease, The minimum deposit required to claim these bonuses is €20.
The casino has an excellent support staff which is at your service 24x7. My verification was completed in under 12 hours after uploading documents.

My personal experience already has been great at the casino even though I have made just one deposit at the casino. The games run smooth and RTP also seems fair. The casino has already been offering me personal bonuses up to 200%. I hope the casino instead of 200% can also offer me a bonus of 150% with a lower wager of 30x bonus.

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