Lucky Dreams Casino Complaints

I requested three separate withdrawals (since the maximum is $6000 per day).

After 3 days, it is still sitting in pending, and I've had no communication from the support team.

Today, support told me that it's still going through necessary security checks before they will release the funds. No other explanation.

Feels like the casino is stalling.

Very frustrating.

Hi , I am fully verified, withdrawal stuck 7 days, no live chat support.

I’ve been fully verified with all documents approved. I requested a withdrawal 7 days ago and it’s still showing as “pending”.

I’ve tried using live chat multiple times to ask what’s going on — I’ve waited 18 hours on hold twice, and still haven’t managed to actually speak to anyone who can help or give me a reason for the delay.

This lack of communication and slow processing is really disappointing. Players deserve to know what’s happening with their funds.

Dear AskGamblers Team,

I am submitting a complaint regarding my experience with Lucky Dream.

I initially joined using a 50% bonus code and lost the full deposit along with the bonus. I then used a 100% bonus code and again lost the entire amount. Finally, I used a 200% bonus code — and this is where the issue began.

I managed to win a total of $20,000. After a waiting period of 3 weeks, the platform processed partial payments as follows: $4,000 in the first week, $4,000 in the second week, and $2,000 in the third week. This totals $10,000, meaning that the remaining $10,000 has been withheld.

The platform claims that I violated their terms. However:

- If I violated rules, why was I allowed to continue playing?

- Why was there a wagering requirement of x40 with a strict max bet of $5?

- Why was part of my winnings approved and paid, but not the rest?

This inconsistency clearly indicates an issue in how my case was handled.

I relied on receiving the full amount and was planning to use it to settle financial obligations, including personal debt. Withholding half the winnings after partial payment is unfair and has caused me serious financial stress.

I respectfully request your assistance in recovering my remaining $10,000. I trust your platform as one of the strongest and most effective in protecting players’ rights and resolving disputes fairly.

I have attached all supporting evidence, including transaction history and communication.

Please contact me at:

<email address removed>

Thank you for your support.

Sincerely,

Abdullah

I made 5 deposits at this casino and had a small win (approximately $420) on the fifth deposit. When attempting to cashout those winnings everything changed. Reps on chat gave generic feedback and would leave the chat before resolving the issue. I then received the following via email:

“Dear < name removed >,

​Your account has been closed and we will refund your deposit amount. But in order to do so, we would like to ask you to provide us the crypto wallet address and specify the currency of it.

Should you have any questions or doubts, please do not hesitate to contact us via email [email protected] or via chat.

​Best regards,

LuckyDreams Team”

That email came 9 days ago and I have responded 8 times with the requested information without a single response. All I am seeking is for them to make good on the promise they laid out in the email and we can part ways permanently once I receive the proper refund.

Please I deposited 60e on Lucky Dream Casino is more than 3 weeks I never received my funds.

I have sent them the screenshot and they keep telling me to wait I have sent my bank details to them, but they still not responding

Please help me get my money back please my bank told me Lucky Dream Casino has my money.

Please help me. And their chat agent always tells me to wait.

Now is 3 weeks, please help me.

Thanks my pleasure <full name removed>

Dear Askgambler Team,

I would like to highlight you the incident that occurred on luckydreams casino. I made a successful deposit of 2500 INR on 23/06/2024 using UPI payment type. My transaction is successful and same is confirmed by the bank as well. My transaction did not arrive in my casino account. After contacting support team, I was told by support team that transaction is failed and wait for a refund up to 7 working days. It's been more than 15 days neither still my deposit is still credited in my casino account nor I received refund. Support team is not responding to my emails. Live chat agent is always asking for a bank statement and ask to wait. Please help me to get my refund of successful deposit.

I requested a cashout of 3350€ 1.5.24 and it’s still pending. Whenever I ask for a update on live chat they just send me the same automated messages. I have verified my account and provided all documents they asked for. I've done the 3x rollover as well.

Today I waited for the same message for 30+ minutes.

Hello,

I‘ve been waiting more than 96 hours for my payment, first one was without bonus and second one was with bonus (20€ -> 3285€)

Unfortunately, the CS always tells me the same thing (look at the screenshots).

In their terms & conditions and customer support it is stated that withdrawal requests will be processed within 24 hours. My 2 withdrawal requests are now taking 4x more than that.

Hi,

I've done a deposit with a prepaid credit card, not a usual credit card from a bank. I won, but my withdrawal request about 1000€ keeps getting declined. They say I have to choose bank transfer, but it's not possible due to restrictions in my country. Additional I don't have an bank account at the moment. I've asked them to do the withdrawal with bitcoin like last time but the say that I have to contact them by mail, but I don't get an answer from them.

In addition, I have to comply with the legal regulations in Germany and any transactions relating to gambling with an bank account are prohibited here and getting canceled from the side of the bank. So I don't know how to solve the problem.

Again these people are past the time for processing withdrawls. Every time I ask them why is it not processed on time, it's the same copied answer from a bot "It takes time".

I am sure they will process it eventually as I have received withdrawls from this site, but is it ok that they process withdrawls much later than their rules state?

My first withdrawal (of 5) of $6000.00 was requested on December 23rd at 2:50 pm my time. It is now Dec. 25th at 7:10 my time and still nothing.

Is this ok they delay withdrawls like this all the time? It's not because it's Christmas, they do this every time.

Three days ago, I requested a withdrawal of $6000, and after waiting over 30 hours, it was still pending, despite my account being fully verified. I would appreciate a clear answer on how long the withdrawal process usually takes with Dama NV casinos since it typically takes no more than one day. This casino's stalling tactics seem suspect.

I have spoken with support numerous times and asked for my account to be closed due to my having a gambling problem. I was told they couldn’t do that and that their manager would contact me to close my account. This is at least 3-4 months ago I asked. I have asked at least 3-4 times and gotten the same answer. I contacted them again today to close my account again and was told I must email them to have it closed. In the previous times, I was never told this. I’ve never had this issue with any other casino and as soon as I’ve asked for my account to be closed because I have a gambling problem they have instantly. I have screenshots of the last time I asked for my account to be deleted.

Having received an email with a good bonus at 8pm my time, at around 8.25pm I headed over to Luck Dreams to make a deposit and claim the bonus. However, almost immediately I sent bitcoin, the site went down for maintenance. Concerned that the deposit could now become lost, I came back every 15 minutes or so. My worst fears were realized. No deposit. The chat person said there was no deposit recorded on my account. I then sent a screenshot from my btc wallet and a screenshot of the deposit wallet so that it could be identified that it had been sent, and to the correct address. I was then asked for the txid. I went to blockchain.com and there found a txid, which showed 5 confirmations.

I was then asked for the address it had been withdrawn from. By now it was 10.10pm, and having bee up since 5am, I needed to get some sleep. It was becoming ridiculous. however, I asked the chat person did they want the address that I receive bitcoin into. No answer. I then decided to give it up and give up Lucky Dreams as well. It is now 7.20am the following morning. No deposit in my account. I have attached the screenshots which were sent to LD.

I won $90K and withdraw them, Lucky Dreams Casino seems deliberately delaying the withdrawals (to play and lose the amount), I lost $70K out of it already, $20K was processed but never reached my bank account, although I was promised by my account manager the first 12K was supposed to reach my account 4 days ago, when the money didn’t arrive they kept telling me tomorrow, etc. then they said that all bank transfers had technical issues! which can’t be right because I had a similar issue with Lucky dreams casino with a delayed payment last month and it took them 29 days till I received a $28K withdrawal. But in the end, they successfully started wiring the money which was taking them two days for each bank transfer, so they knew the solution.

I gave them the benefit of the doubt, but here we go again! I requested cashback on the $70K canceled withdrawals but they didn’t confirm anything yet. The most important thing players are looking for is stability and consistency in withdrawals, which is really messy in the casino.

Really disappointing

I withdraw 28K USD, Lucky Dreams said they processed the amount on 3 payments on 25th and 28th of Feb and 1 March via bank transfers, they informed me it takes up to 5 working days as per my chat with my account manager. Screenshot shared. They told me if I didn’t receive the money by the 5th working day they will provide payment confirmation and necessary details.

Today is the 6th day, didn’t receive anything and Lucky Dreams Casino Support is telling me it takes up to 10 days!

I requested payment confirmation multiple times but also didn’t get anything.