I have Withheld Winnings
Dear AskGamblers Team,
I am submitting a complaint regarding my experience with Lucky Dream.
I initially joined using a 50% bonus code and lost the full deposit along with the bonus. I then used a 100% bonus code and again lost the entire amount. Finally, I used a 200% bonus code — and this is where the issue began.
I managed to win a total of $20,000. After a waiting period of 3 weeks, the platform processed partial payments as follows: $4,000 in the first week, $4,000 in the second week, and $2,000 in the third week. This totals $10,000, meaning that the remaining $10,000 has been withheld.
The platform claims that I violated their terms. However:
- If I violated rules, why was I allowed to continue playing?
- Why was there a wagering requirement of x40 with a strict max bet of $5?
- Why was part of my winnings approved and paid, but not the rest?
This inconsistency clearly indicates an issue in how my case was handled.
I relied on receiving the full amount and was planning to use it to settle financial obligations, including personal debt. Withholding half the winnings after partial payment is unfair and has caused me serious financial stress.
I respectfully request your assistance in recovering my remaining $10,000. I trust your platform as one of the strongest and most effective in protecting players’ rights and resolving disputes fairly.
I have attached all supporting evidence, including transaction history and communication.
Please contact me at:
<email address removed>
Thank you for your support.
Sincerely,
Abdullah
Screenshot
