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Lucky Days Casino

Our Rating CasinoRank
7.8/10
CasinoRank
Player Rating 52 reviews
6/10
52 reviews
Complaint Response 7 complaints
3 days avg. 7 complaints
What we like
  • Top performing software providers
  • Mobile friendly design
  • Live chat
  • User-friendly interface
What we don’t like
  • Multiple country restrictions
  • Limited live chat hours
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

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Lucky Days Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.luckydays.com
Established
2019
Licences
Kahnawake Gaming Commission, Swedish Gambling Authority, Alcohol and Gaming Commission of Ontario, Curacao Gaming Control Board, Malta Gaming Authority
Company
Affiliate Program
Languages
English, Finnish, German, Norwegian, Thai
Casino Type
Instant Play, Mobile, Crypto Casino, Live Casino

Lucky Days Casino is an online casino which is home to various games that include slots, table games and a live casino. Players will be able to pick from multiple gaming providers which currently include the likes of NetEnt, Microgaming, Play’n GO, Pragmatic Play, Quickspin and Evolution Gaming. The site's primary language is English and can be reached instantly through a web browser or through their mobile casino. Lucky Days Casino is licensed and regulated by the Swedish Gambling Authority, the Government of Curacao and the Kahnawake Gaming Commission.

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. These include players from countries including Albania, Algeria, Argentina, Belgium, Bulgaria, Costa Rica, Curacao, Cyprus, Denmark, France, Mexico, Portugal, Spain, United Kingdom, and the United States of America. The full list of restricted countries can be found under 'More casino details'.

Mobile Gaming

The casino also has a mobile version of their site which is available through mobile, smartphone and tablet devices. The game are optimized for mobile use which means punters won’t need an app to play. The casino will load through a compatible mobile browser and includes various games of slots, table games and live games. 

Security and Fairness

When it comes to security players will have no issues here. The casino employs the use of SSL encryption and firewall services so players personal and financial details will always be kept secure.

They also use a random number generator so the games will result in fair and random outcomes that cannot be manipulated.

play video Vido Title
StallCation

Complaints

Read the complaints other players have left for Lucky Days Casino. Learn more about complaints.

Show all complaints
Lucky Days Casino - Casino denied withdraw of 10 000 euros
I signed into my account 7.8.2020 at Lucky Days and revceived a ”50% bonus up to 50€” -offer. I succesfully deposit 50€ and got 25€ worth of bonus money. I accepted the offer and carefully read the terms & conditions which state in Finnish ”...bonus has to be wagered 40x before the possible wins turn into real money.” (Photo Attachment 1). In the other term page meant for other countries players(?) in Finnish language, there is a wagering requirement of clearly classified ”25 x bonus & deposit”. (Photo Attachment 2)

Since activating the bonus, I checked my wallet and saw two classified amounts: my deposit money 50€ as real money and on the right side 25€, my bonus money. Once pressing the real money, there came and still comes a text bubble which states in Finnish: ”Money, which is not related to bonus and is withdrawable.” (Photo Attachment 3)

I started playing, and wagered 0,10-5€ stakes (the range which is allowed for bonuses) for total amount of 2627,10 euros (Counted from attachment Game Activities 1.xlsx) That is over 100x wagering of the bonus money. Since wagering the bonus money (minimum wager requirement of 40x almost tripled), I changed my stake to 7,5€.

After playing for a while with real money which were unlocked as withdrawable funds, my total wins climbed up to 10 000€. I withdrew my money and they needed my documents, I sent them succesfully.

The next day the payment department cancelled my withdraw for good due to playing over the maximum bet limit (5€) while the bonus is active. The outcome was final according to them and will not be further reviewed. Since sending them multiple emails about the case, they sent me 50€ (My deposit) back as a sign of ”good will”, and a game log which clearly shows how my deposit money is wrongly counted as bonus money, as every stake with real money added up to the wagering requirement. (Attachment ”Game Activities 1.xlsx”) I tried to find the bonus in my account, but there was nothing in bonus history, and in my personal game history it does not show the bonus wagering, only stakes and winnings.

The only proof I got which states that my original deposit would be considered as bonus money is from a text which a customer service agent sent me after the withdrawn attempt and after the payment department no longer answered my emails. The text claims there was a specific term of ”40x bonus + deposit” in my bonus offer.

The customer service also told me that the standard terms of 40x bonus means both deposit money and the bonus money and pointed out that in case of language mistakes, the English rules applies - even though written in English terms they are divined and clearly written 25x Bonus + Deposit. I did search the internet for history of LuckyDays deposit bonuses, but could only find ”40x bonus” and ”25x bonus+deposit” terms.

If there really did read those terms of both deposit and bonus wagering of 40x (denying the standard terms), the amount in my case was:
Not combined at my wallet to total of 75€ bonus money, rather classified as two different amounts, real money (50€) and bonus money (25€).
And like I wrote earlier, when clicking on the real money a text bubble of ”Amount which is not related to bonus money and can be withdrawn.” (Attchment 3) pops up. In my opinion this is a waterproof statement. The real money does not have to be wagered or counted as bonus money, but in my situation it was.

I have had time to review this case again and again, and always come to the same conclusion: I did obey all of the given terms & conditions I was aware of, and have screenshots of the terms which speak up to themselves. The casino should be responsible to their own stated rules, if they are incorrect a player should not be responsible. I agree for any natively Finnish speaking individual to translate and confirm what the photos of the terms say if my translation is not considered trustworthy.

And on a side note: In my experiment, casinos also have a warning signs if you cross over the maximum bet while bonus is active, or at least raise up the wagering requirements if you stake over the maximum - in my case there was nothing.

I would also like to point out a possible mistake in their part which may have lead to this outcome. All of the money depositted to this casino have a 1x wagering requirement before the remaining amount is withdrawable. This may cause a confusion for the payment department to including this real deposit money as a part of active bonus (50% up to 50€), rather it really is due to different rule (1x wager of every deposit.) (Photo Attachment 4). This would also somehow explain the wager counter changing from ”locked money” to ”Bonus money” in the timeline part ”2020-08-07 15:28:55” of ”Game Activities 1.xlsx” -attachment.
staus Unresolved
€10000

Complaint Statistics

Resolved 6
Avg. Amount $ 2,611
Avg. Complaint Duration 7 days
Avg. Response Time 3 days

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Top reviews from our players

Deposited here one time, and no sir, it was a mistake. Should've listened to my instinct when I opened boring, robot-looking like website, and it wasn't the only Robot thing on the website. Yes, you guessed, support, and im not the only on heaving this issue. I'm kind of mad I deposited here, even after seeing all the comments here, I guess I wanted to make sure, which I unfortunately did....lesson learned

Inactive user
1/10

I won but that is the only positive thing about this casino to be honest. My withdrawal is not being processed and customer service is real, real bad. No reply at all.

Withdrawal is still not being processed after 3 days.
Customer service unavailable via chat and email! No response at all

Don't think I will ever get to see my money.

You also have to play through all of your real money to access a bonus.

There is a lot to like about LuckyDays - I really love the interface and how smooth the site experience is no matter what device I'm using to play. They've also started doing a good variety of promotions which I like, there is 1-2 offers each week that are pretty tempting. Overall a good site.

It's a shame it doesn't have a sportsbook as I enjoy doing some sports betting too. I tried doing crypto deposits with them but I found that a bit slow and cumbersome so they lose a star for that.

I liked the interface, nice range of games and fast downloading. The range of bonuses also surprised me, so i can tell that my visit there was successful.

Don't trust luckydays with your deposit. They have this weird policy of 30 mins to confirm the bitcoin transaction. If the transaction takes bit longer, you end up losing your money on transaction charges all the time.

Their finance team takes longer to respond to process refund for the transaction which takes more than 30 mins, though it is not customer's fault. But we end up losing 30 usd each time on transaction charges.

Dear lucky days please acknowledge that it is not your customer at fault.

The casino has a lot games to choose from. User-friendly layout and the web page is pretty fast, even on tablet. The welcome bonus is really big. Fast withdrawal.

Not all popular providers available. From my experience support is sometimes slow and could be a bit more friendly. Ah, and it lacks some payment methods there too.

Nothing good there even the live support isnt trying to help you out
They always have the solution and its always on casino side
New player be advice this casino is a scam

Probably the worst online casino ive played.
Played over 15k there never won over 400$
What made me left is ..I won 315$ on monopoly live 4 rolls and they took all the money away from the balance so i went to live support from luckydays and they told me for them the spin was illegal😂 this is a total scam website
Withdrawals takes overs a week for 200$
Never put a single dollar on this website be advice

I deposited $, proceeded to play Gladius game. Finally got a bonus - screen froze. It’s been over 24 hours. They keep saying get latest software update - done. Remove Cache - done. They know I am stuck in the game but will not help. Quite ironic I can play game with no issues until I get to Bonus

I like the website, it is super fast and good to navigate trough out all the games.
I had 100 freespins on my 25,- deposit and wagered pretty quick on a game that was allowed by considering their bonus terms.
I first cashed out 600 euro, went up to 750 later and then ( how stupid i am ) cancel it and played on, lost some money at first until i had 400 something left and decided to play little devil with my 400 euro on 1 euro stake. I ended up getting a hart stopper bonus and won 10796x on 1 euro. So later that evening i ended up with a 11.000 euro cash out.
They have a wide selection of game's that i really liked, from older micro gaming slots to new slot releases. They are pretty up to date, when it come's to the providers they have. If you play with bonus they have an easy page to see how far you are and their bonus terms are pretty clear to follow. Certain game's are not allowed to play while having bonus, but nothing crazy really compared to other casinos.

They claim to payout winnings in 24 hours, but mine is not approved yet. Maybe it's because of the lager amount 11.000 euro, but in my opinion when a casino claims to cash-out in 24 hours when you have your documents approved they shut just do it, rather its 100 euro or 11000 euro. I really am not a fan of "Bonus-Terms" at any casino, because bonus should be bonus in my opinion but overall the casino is really really good to play at.

Software was smooth, double minimum bet compared to other casino for those that like higher minimums. Offered fun games to play. Very hard to think of a positive experience when the negative experience far outweighed any positives I can think of.

I deposited $20 with 50% deposit bonus ($10) at Lucky Days Casino.
Luckydays Casino classified my own deposit as bonus dollars and all funds are placed in the bonus balance (all $30).
At Luckydays Casino If you don’t spin within 48hr of your deposit, or don’t complete 25x rollover on the deposit plus bonus ($30) within 72 hrs, your entire account balance is taken and wiped clean, funds just disappear.

I felt scammed, been playing 20 years and have never had my own deposit classified as bonus and taken from me.

I can see making a bonus un-withdraw-able for not completing requirements or removing bonus dollars for early withdrawal requests, this is commonplace in the industry, but the removal of my own deposit, my money, within 72 hours is just a disgusting policy set by this very young and inexperienced casino.

Take your entertainment dollars elsewhere. I highly discourage anyone consider joining Luckydays Casino.

My experience was just dreadful!

Lucky Days Casino News

Read all news about Lucky Days Casino, check for updates and stay tuned for exclusive bonuses.

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Lucky Days Casino has a bonus for you to snatch if you are a new player, registering and depositing for the first time. The online casino will match your first deposit up to €100 but they’ll also include 100 bonus spins to use on one of their popular online slots. Grab Your New Player TreatWhen you register at Lucky Days Casino you can enjoy your favourite online slots and games from a list of top software providers. To make it even more worth your while you’ll be able to sign up for their new player welcome package. On your first deposit, you will receive their standard 100% welcome bonus. To make it even more appealing, there will also be 100 Spins waiting for you too. Snatch yourself 100 bonus spins on a selected online slot once you have visited the cashier and made the minimum deposit requirement.There are over 1000+ games in their catalogue which include online slots, table games, and live casino rooms. You can use your bonus to play your favourite titles and see where luck takes you.Getting Started is SimpleBecoming a member at the casino is quick, easy, and hassle-free. To get started with your new player bonus, just follow these steps:Head over to Lucky Days CasinoOpen the cashier and make your depositReceive a 100% welcome bonus of up to €100Get 100 bonus spins (10 daily spins, 10 days in a row)Any winnings derived from your bonus spins will need to be wagered at least 25x and there is a maximum cashout cap of €100. Full terms and conditions will also apply, so be sure to check these out before you register. Good luck! 

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