LSbet Casino Complaints

I cant withdraw money

I'm not able to withdraw my money on LSBet.

I've been talking to the support and they say it is because I have to play through the full amount. However, when I try to place a bet, it says that the bet is too high. I've even lowered the bet to $1 and it still says that on the bets I've tried. So I can't place any bets either.

This basically means I can't withdraw my money in any way. I've said this to the support but have not got any good explanation.

Resolved

kr600

The payments are horrible and the customer service does not provide solutions

On Monday, September 26, I decided to try this bookmaker and made a deposit for 491 usd, I had the intention of placing a sports bet but after seeing the odds and limits I decided not to bet my money and I wanted to withdraw it the same day so a first withdrawal attempt was rejected. When contacting customer service by chat, they told me that I had to bet the money in my account at least 1 time to be able to make a withdrawal, (this surprised me since I never accepted any bonus or read any clause like that) so I asked a solution since I was not willing to risk my money forced by a bookmaker. They told me that if I didn't want to bet they would deduct 10% from my funds and let me withdraw the rest, seeing that it was my only option, I agreed. Then I made the withdrawal for $441.9 usd on the same day the 26th at 6:30 am and I sent the email with my verification documents as requested by the same agent who explained to me why I could not make the first withdrawal.

After 1 hour of making the withdrawal through SKRILL and sending my verification documents, I received an email from LSBET confirming the verification of my account and documents and mentioning that the withdrawal would be effective and would reach my account within 24 hours.

Almost 48 hours have passed and after asking again for my withdrawal via chat they told me that it would be done no later than yesterday the 27th, which did not happen. I am afraid that they will never deposit my money and the betting page does not give me confidence at all. I already agreed to give away my money but I want my payment.

I appreciate your help in advance.

Resolved

$442

Withdrawal not received

Hi, I made a withdrawal through bank transfer on 26th or may 2021, which was confirmed from lsbet on 28th may 2021, since this date I did not received the funds to my bank ac.

Every time I ask them some time they say ENVOY delay the payment or they say technical issues etc.

I even ask the UTI number so I can ask my bank to update the payment or the proof of transaction they did not respond to this, always say that they will reply through email and I never receive an email from them, its been 20 days and i still don't receive my 700€ withdrawal to my bank ac, plz follow up this one and help me out, I am attaching all the proof and screenshots I have.

Resolved

€700

Lsbet delaying the payment

Hello.

My LSBET account is all verified and they simply are delaying the payments. I have tried already with bank transfer and in the live chat they always say that "until the end of the day the payment will be made". I'm desperate, now I've tried with Moneybooker to see if it's faster. Hope you can do anything to help me...

Thanks in advance.

Resolved

€564

Payment process is a nightmare

Account is verified , delayed payment without reason. their design is good but service for withdrawing to skrill account looks terrible and like they dont want to pay me. Its my worst experience playing with them. others send you money at skrill account in 10 minutes....Please help me , withdraw is a nightmare.

Resolved

€400

Withdrawals not processed as per their payment time frames

I deposit ~10k on a last week to LSbet. Have played there few years and have deposit much more in history.

I had a real winning strike and have now +50k€ stuck on my LSbet account.

Now there seems to be some problems on a withdrawals. I requested 3x1100€ (btw its real maximum withdraw, even site says 15k is maximum to neteller) withdrawal 30.12 and they paid only 1100€ to my neteller account. Every another withdrawal is stuck on a site and support tells everyday that "your withdrawals will be paid today".

Reason why im worried is that they have few complaints here and in a different gambling forums where they have closed account when somebody wins a lot and tells story where player have got dublicate account without any evidences. So I asked is everything ok with my account and every support agent said u have nothing to worried, we gonna pay your winnings.

So they say they will pay, first yesterday, then it changed today morning "because of holiday" but nothing has happened and it seems to be impossible to make even 3300€ withdrawal. Doesnt matter how much you have played or deposit in history LSbet seems to have principle where they owns money right after deposit and its allmost impossible to get back even small part of your deposits to your neteller. Even if u win with a fair play and bets and they confirms that everything is ok and your account is fully verified.

Made this public because u give great star rating to site but every agent lies to me by turns and changes the date when withdrawal is processed and now there is propably huge risk that they just close account and steal those winnings and deposits like in another cases if i dont lose those back. Three different agent confirmed that theres nothing wrong with my account and have made few withdrawals before without bigger problems.

I have three different chat coversations documented where i ask when you pay and is my account ok. Every time they promised to pay and says my account is verifies with out issues but still i cant get moneys to Neteller. Allso have my full betting history and latest terms and conditions if thats needed. Every safety checks is allso done and confirmed.

Hope there is some manager who confirms that site really pays if somebody sometimes wins and takes care that really happends. If not, site is really big scam which takes your moneys without possibility to win.

"
Conversation started on : Tuesday, January 01, 2019, at 09:26 (GMT+0)

[09:29] V1544993526310690: Department : English
Question : Hi. My withdrawals is still pending. Have deposit like 60-100k to your site. First time i have won little bit bigger amount. Can u confirm that everything is still ok with my account? I have heard u have closed few account when they have won some little bit bigger amounts. I have my full gaming and transaction historys and few chat histories on last day to license holder where u confirm that everything is ok but want to be sure of about that.
[09:29] Ruby has joined the conversation
[09:29] Ruby: Hello! Welcome to LSbet.com Live Chat.
[09:29] V1544993526310690: Ideone nick
[09:29] Ruby: Thank you. Please allow me a moment to check it for you.
[09:31] Ruby: Thank you for your patience. Your withdrawals are due to be paid untile the end of this day.
[09:31] V1544993526310690: And u confirm everything is ok and theres nothing to be worried?
[09:33] V1544993526310690: If i continue huge bets and won like 100k u gona pay that out?
[09:33] Ruby: As I can see there aren't any issues.
[09:34] Ruby: The money will be paid out accordingly to the conditions set by the Finance department.
[09:34] V1544993526310690: Ok. Thanks and happy new year! 😊
[09:35] Ruby: Thank you. Happy holidays to you too and have a great day!
[09:35] Ruby has left the conversation"

"Felix on a same day
[15:21] Felix: Thank you for your patience. As according to the information provided by our Finance Department, your previous withdrwal request of 1100 EUR ha been processed yesterday on 31/12/2018. The next withdrawal is scheduled to be done by the end of the curent day, the lates is by tomorrow morning. There may be a slight delay due to the New Year holidays, but I assure you that there is nothing to be worried about. You will receive your winnings as soon a possible"

Resolved

€3,700

Confiscates my winnings after unfairly accusing me of multi

On June 20, 2018 I opened my LSbet account, with my cell phone (only me use my cell phone) and deposited $ 500, without asking for any bonus or other type of benefit. After a few bets I lost all my money, and when I tried to deposit again I could not because I had already reached my maximum deposit limit. On live chat I was informed that to increase my deposit limit I should first verify my account (the procedure kyc). After submitting my personal documents my account has been verified and approved and my deposit limit increased. Again I deposited $ 500, and again I did not request any bonuses. However, this time I won a few bets and my balance went to $ 4000. The next day I received an email requesting a photo of me holding my ID and saying that my account would be suspended until the photo was sent. I sent this photo and after waiting more than a week I received another email saying that my account is duplicated and my winnings would be confiscated. LSbet is acting extremely dishonest. Without presenting any evidence they have only said that I have violated section 1.2.4 which states "1.2.4 The Player's Account must be registered in his / her own, correct, name and personal details and it shall only be issued once for the Player and not duplicated through any other person, family, household, address (postal or IP), email address, or any environment where computers are shared (eg schools, workplaces, public libraries etc), and / or account in respect of the Services, any other accounts which the Player opens with the Company, or which are beneficially owned by the Player in relation to the Services shall be "Duplicate Accounts".The Company has the right to close any Duplicate Account (but shall not be obliged to do so). " It seems to me that they are just making excuses for not paying me what I have legitimately earned. I do not have another account in LSbet and neither anyone else could have used the same device as mine because I used my cell phone. No one else makes use of it. What makes the dishonesty of the LSbet more evident is that after losing the first $500 my account had to be verified before I could make a new deposit. If my account was doubled they would realize that at that moment. But they allowed me to deposit another $ 500 and make several bets. Once I made a profit, they suspended my account and confiscated my earnings. And I wonder why I would have duplicate accounts if I do not use bonuses? These accusations are meaningless, unless they're just wanting to keep my money.

Unresolved

$4,000

Confiscates my winnings after unfairly accusing me of multi

On 5th October I won 8380 Euro at LSbet casino. I have only played slots and roulette and I have not used any bonus. Shortly after I have requested a withdrawal they were claiming that I had opened a duplicate account and therefore they will not pay my winnings. It is not true that I have opened a duplicate account and it is impossible that someone else was playing at LSbet under the same IP address, because I played only from home and I have not shared my home internet connection with anyone else. As reason for confiscating my winnings they are quoting the following paragraph from their terms and conditions: "1.2.4.1 All winnings, bonuses, Free Bet bonuses and winnings accrued from such bonuses and Free Bet bonuses using that Duplicate Account will be voided and forfeited" This paragraph clearly states that only winnings that came from bonuses or free bets using a duplicate account can be confiscated. I have not played with any bonus, so even if I would had opened a duplicate account, they can not confiscate my winnings. The accusation that I had opened a duplicate account came right after a big win, before that I was either losing or only winning small amounts at LSbet and they allowed me to play. I have provided them with all documents they asked from me, including a photo from me holding my ID, but they never provided me with any proof for their accusation.

Resolved

€8,380

Giving me the runaround and not willing to help me with self

hello is the second one, ive been addicted to the gambling maybe two years, i also self exclusion other accounts that i have without the option to reopen. My problem is that lsbet dont have a self exclusion program and i several months ago asked to close my account and they gave me bonus because lsbet knows that im an addicted. Yesterday was my wakeup call because i lost my salary and i want your help because they ask me this :They requested a printed letter from me confirming the request, a scan of this letter, and a photo of myself standing with the letter, and i dont have a printer to do that, and also just lsbet dont have a limit of deposit and more important they dont have Responsible Gambling. and if ive closed my account in january of 2015 surely i not spent thousands of euros but they ask me the photo ... and is shameful because in other sites i banned my acount by chat so im begging to close my account without the option to reopen again please ps Im the main guilty here because im an addicted i just want to close this account, banned.

Resolved

Refusing to close my account permanently

I am requesting LSBET to close my account forever and never allow me to bet again. I requested it many times, and they not close my account forever and not confirm me that my account not will be reopen.

They always reopen my account with a simple request via Chat. I want to block my access on this web forever.

Is an innaceptable behaviour for users with addiction.

I have the domain name lsbet.eu and i gonna make public all my transcript with their if this complaints is not resolved.

Resolved

LSbet Casino refuse to pay $9000

LSBET refuses to pay 9021 USD since March 2014. The deposit was of 300 and the bonus 300. They asked for the following documents in order to verify the account and I sent it all by their request: 1. Picture holding a piece of paper with the account number written on it. 2. Picture holding Passport 3. Although I used NETeller they asked for a credit card, I sent them both sides of my VISA 4. They wanted to see a connection between my bank account and NETeller so I showed them a deposit from credit card to NETeller. 5. Passport 6. Utility Bill 7. They asked for an all time NETeller transactions history. I had to email NETeller and get an official letter and PDF file showing all transactions of all time since I opened the account. I sent them the full NETeller transactions details. This is the letter I received from them after all of these documents - LSbet.com has been unable to authenticate either your identity, or the source of the funds in your account. Therefore,your account has been closed for security reasons and will not be re-opened. Please note that we provide no comments on the reason for the closure, and are not entitled to. Below please find the extract from our Terms and Conditions: [...] 1.13. All bets at LSbet.com are accepted only in accordance with the LSbet.com Terms and Conditions and are confirmation that the participant in the wager knows these rules and agrees with them completely. If the Player is suspected in fraud or manipulation, as well as in case of any breach of the Terms and Conditions, the Betting Company reserves the right to block the Player’s account and withheld any balance. [...] Nevertheless, we have concluded to pay out the total amount of your initial deposit available on your account prior to receiving the bonus. We are sorry that this final decision had to be reached. Kind Regards, LSbet.com Team

Unresolved

€9,021

Refusing to pay my $34K win and giving me the run around!

I signed in ls bet casino,made 100 euro deposit using my moneybookers e-wallet i played several slots and won 33980 usd.i fulfilled the bonus contribution and i asked 2.000 usd withdrawal to my moneybookers e-wallet.they asked my for documents such as my ID,my bank statement and a Screenshot of my Skrill (MoneyBookers) account.I sent them all the documents i have been asked for.they asked me for a screenshot of my Skrill account deposit history showing the source of the initial funds on the account.i replied them that i have not made any deposit to my skrill account and that the balance my skrill account had came from another sportbook-casino.also i provided them with the official moneybookers reply confirming the above fact.Furthermore they asked me for screenshots showing a deposit and a withdrawal from my skrill account to my bank account.I connected my bank account with my skrill account i made a deposit to my skrill account and also a withdrawal from my skrill account and i sent them the screenshots of these transactions which again where rejected.Finally they required screenshots of how my skrill account was funded through my bank account before you started playing on them which was not possible to have ( confirmed with the official skrill department) because the balance my skrill account had became from winnings from another online sportbook-casino.They answered that they have been unable to authenticate either my identity, or the source of the funds in my account.they locked my account and they will not re-open it,they will not pay my winnings and they told me that they will give back my deposit which of course have still not returned. part2

Unresolved

$33,980

Unacceptable behaviour on self

I'm trying to self-exclude from all my casino accounts, for the most of them it was pretty easy. But LsBet when i told them of my problem and that i want a self-exclusion, they offer me 10 Eur. This is unacceptable for someone who's trying to getting rid of gambling addiction. Please take a look at the attached screenshot.

Resolved

Violation of self

I've requested to be permanently self-excluded from LSBet.com in August 2013. They asked me to send a letter as well as a photograph of myself holding that letter. I did all that as they requested. A month later - they ALLOWED me to re-open the self-excluded the account by a simple request by chat, no letters, no official email, jut by asking in the chat they allowed me to re-open the account and that caused me massive losses. I've lost over £20,000 with this provider, and so far all my emails to them were ignored and not handled. I demand someone from the company to explain the company's wrongdoing and offer a reimbursement accordingly.

Unresolved

£20,000

Are they serious?

I have been playing on LSbet.com and the casino is not too bad other than the netent side of the games choice is typical netent patterns (feast or famine-bust)

I have a big work contract on so obviously do not want to be tempted to play for a while so i asked them to lock me out for a month which has always been very easy with other casinos and most of the time possible with a multiple choice calendar on the actual site along with deposit/playing limits.

LSbet.com has no information or options at all on their site and indeed no page of "responsible gaming".

I therefore emailed LSbet.com and asked them to lock my account out for a month.
This is the reply i got back but be warned, you might be in fits of laughter when you read it.
...................................
"Dear XXXX XXXX,

For security reasons, before closing any account LSbet.com is required to verify identity of its customers. To complete this process, please send us the following documents:

*Official letter containing your Full Name and LSbet.com account details, and describing the reason for closing your account. This letter must be printed, signed by you, and scanned.

*A picture of yourself holding the above letter, where we can clearly see your face and your signature.
You can send us these documents by email to [email protected].
Only after we receive these documents, your account will be closed permanently and respective notification letter will be sent to you.
...........................

Now bear in mind even though this reply is very silly i have already been verified by them by sending all my documents, passport, all ID etc.

I have now told them that i have a gambling problem as under US, UK and Euro law they have to quickly close my account as part of their comittment to player safety so i will see what comes of that.

Resolved

LSbet Casino Complaint Stats