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LimoPlay Casino

Player Rating 37 reviews
7/10
37 reviews
Complaint Response 11 complaints
2 days avg. 11 complaints
What we like
  • Totally instant-play
  • Compatible with home computers and most mobile devices
  • Extensive selection of online slot games, video pokers, and other favorites
  • Available in both conventional currencies and bitcoin for most players
  • Live chat support available during business hours
  • Protected with SSL encryption
  • Proven fair by independent audits conducted by iTech Labs
  • Has the esteemed Certificate of Trust
What we don’t like
  • No phone support
  • Live chat support hours unclear
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


LimoPlay Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.limoplay.com
Established
2015
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Russian
Casino Type
Instant Play, Mobile, Crypto Casino

LimoPlay Casino is a bitcoin casino that also supports many conventional currencies. It features a simple design and HTML5 interface, allowing players to access their favorite games at home or on the go. The casino offers leading online slots and other casino games from NetEnt, Microgaming, Amatic, Betsoft, SoftSwiss, NextGen, Leander Games, and Endorphina, as well as a traditional bitcoin “dice” game called Pocketdice. The casino has been awarded with the prestigious Certificate of Trust. LimoPlay Casino is licensed by the government of Curacao.

Restricted Countries and Territories

There are no specific country and territory exclusions at LimoPlay Casino. However, players in certain jurisdictions like the United States, UK, Spain are not allowed to play for real money.

Mobile Gaming

LimoPlay Casino is designed to work on almost any mobile device, including iOS and Android smartphones and tablets. Players can access the mobile games without having to download anything; the website itself is optimized for mobile play.

Security and Fairness

Players can rest assured that LimoPlay Casino uses SSL encryption on all of the pages of its website. This technology prevents anyone from being able to read or decipher any information sent to the casino, from passwords and personal information to banking details and other confidential data. Also, the casino is part of the esteemed group of Certified Casinos, which only the most trustworthy of online casinos can belong to.

LimoPlay Casino’s games have been certified by iTech Labs, one of the leading independent auditing agencies in the world. Players are welcome to review the latest audit certificate at any time by clicking on the “RNG Certified” seal located in the website footer.

StallCation

Complaints

Read the complaints other players have left for LimoPlay Casino. Learn more about complaints.

Show all complaints
LimoPlay Casino - Unjustified confiscation of 11,038.73 EUR!
Dear Sirs, I'd like to raise this issue and make it public since they have confiscated my legitimate winnings. OK, let me explain the situation in details. I have an account with them as player & affiliate. I was allowed to play there since they accepted my deposits and cashouts. No issues, since the one day I won substantial amount of 11,038.73 EUR (screen attached with all transactions). Like before, I asked my withdrawals on chat and they said: "Support Agent 04:34:33 pm We are sorry for the delay, but because of technical problems we aren't able to process your withdrawal at the moment, please wait. Try one more time in an hour" After about one hour, I contacted them once again, and got reply: Support Agent Wed, 07/12/17 05:15:19 pm Europe/Warsaw Hello. How may I help you? Adrian S. 05:15:27 pm Hello again I have requested my withdrawal and waiting for processing 11,038.73 EUR via Neteller 05:16:48 pm Could you please process the payment 05:18:49 pm Are you there? 05:20:23 pm Support Agent 2 05:20:47 pm Yes Your win was confiscated due to the breach of our rules 05:21:01 pm «Affiliate accounts may not partake in gaming activity, the casino can confiscate funds for any affiliate accounts with gaming activity at its sole discretion». Adrian S. 05:21:09 pm What?! It has not been mentioned in the T&C, furthermore I was playing with my deposit Secondly. one week ago I played and won some money and you paid it knowing that I'm your affiliate 05:22:10 pm I have all screens T&C, transactions, balances, deposits, etc. Then you should not accept any deposit from me Accpeting my deposit you accept my participation the game OK, If you are not going to pay, I will blacklist all the casinos from your company (DIREX) 05:25:13 pm and make a big topic in Gambling Conferences, Portals and Partneting Companies I cannot accpet such behaviour First time I have encountered such unfair attempt 05:26:29 pm One week ago my winnings was accepted and paid, today not..?! 05:27:51 pm So, let me know once again if you want to solve this issue now, or I will have to take other actions 05:28:42 pm engaging other people and portals like AskGamblers, and my contacts in Malta amongst affiliates... Support Agent 2 05:31:33 pm The deposits are automatic and we cannot follow every deposit from our players and affiliates. This is the responsibility of the person to follow the rules of the casino. Adrian S. 05:32:06 pm No, but you have paid me week ago and all was fine when I was chattinng I told I'm affiliate The only reason you don't want to pay is substantial amount I will not agrree on it, gonna make it public to blacklist all casinos from the owner 05:33:28 pm Thats not fair... since all affiliates who play with their deposits / commission should be refunded !!!!!!! Refund all commission and deposits for all affiliates who lost their money 05:35:05 pm because they couldn't play and win !!! losing money is ok and accpetable, but not winning? Support Agent 2 05:36:54 pm We will look into this issue once again. I will transfer your request to higher management. And tomorrow you will be contacted via e-mail. Adrian S. 05:37:51 pm Please take it very seriously, since I have no time to fight on this topic long Support Agent 2 05:38:20 pm We sure take our reputation and players seriously. I hope we will come to a mutual understanding! Adrian S. 05:38:30 pm I'm honest and reliable and want to be treated the same way I'm saving this chat to further action Support Agent 2 05:39:47 pm Sure, this is your right. You will be contacted tomorrow by the e-mail. Hopefully the situation will be fixed! Adrian S. 05:40:09 pm Thank you for understanding. Talk to you soon. The next day: ZERO contact, ZERO email, nothing.... So, I decied to contact them once again via Live Chat: Support Agent 2 Thu, 07/13/17 04:21:43 pm Europe/Warsaw Hello. How may I help you? Adrian S. 04:22:03 pm Hello I'm contacting you once again regarding my withdrawal request I expected to get any response from you via emai 04:23:14 pm I'm going to escalate the issue Support Agent 2 04:24:24 pm Minute, will check As you already told, your funds was confiscated due you broke our rules. 04:27:38 pm Adrian S. 04:28:04 pm I told you yesterday, you have accepted my deposit and I was played Second thing, I did deposit week ago won and you paid me In this case, you have to refund all deposits and commission to all affiliates who played and lost money... Right? 04:29:01 pm Because there were not allowed to play and win? I have many friends (already your affiliates ) I want to raise this topic Support Agent 2 04:31:03 pm Affiliates aren't supposed to play. Deposit's not checked for affiliate you or not. That is your responsibility only not to breach our rules. That's the last decision of our administration Summary: they allowed me play, make deposits, win money till the moment I won 11k euro! What a SCAM casino. I will not leave it as it is. @AskGamblers, please warn the casino owners. Ask for paying or ban all the brands since they have perform unethica behaviour.
staus Resolved
€11038.73
LimoPlay Casino- Been unfairly accused in committing 'fraud' and locked out of account for a wallet error
2 days ago I was gambling on this site and once I was done I logged out. The next day I logged back in to withdraw my winnings only to find that I wasn't able to. I checked my account history and saw that my deposit of 175mBTC had processed but under that was a pending deposit of another 175mBTC which I had not sent myself. I then went to the support agent only for the person to "close your (my) account for investigation" and that it would take a day for the review. I then received an email stating my account was locked ultimately due to fraud. I hadn't done anything wrong in this situation now I am being denied my winnings I have earned all because this support agent took matters into their own hands and disabled my account with clearly no intentions of looking into my problem and trying to fix it. When checking the evidence and the situation, it clearly seems odd that I would send 2 deposits of 175mBTC exactly and that if I were doing anything "fraudulent" I would not go straight to the live chat for assistance. I even offered the simple solution of sending the pending fee from the address it was suppose to be sent from. Attached will be the transcript of all of this and several other photos to support my claim. I was also logged out of my account before I was able to screenshot the "Pending transaction". The photos uploaded are of the transcript with the support agent, my account disabled, the email saying my account is disabled because of fraud and the confirmed 175mBTC on Blockchain. Thank you in advance.
staus Rejected
LimoPlay Casino - Misleading info on claiming Tuesday free spins
So I joined Limoplay and had been regularly depositing and playing there for a few weeks when I checked out the promotions page and discovered they have Tuesday free spins for depositing $20 or more and wagering it. The promo page very clearly states in numbered order the process to follow to claim the spins which I've cut pasted directly from their site: FREE SPINS TUESDAY Every Tuesday is your chance to spin and win because we’re offering our players 25 FREE Spins on the games FruitZen and Bomanji by just following these simple instructions: 1.Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. 2. Wager at least the same amount. 3. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. Every Tuesday LimoPlay Casino is going to let you spin in luxury, so hop on in and go for the win! Click Here for the Promotion’s Terms & Conditions So I follow said instructions of depositing, then wagering, then I contact support as listed as the third thing to do to claim the spins. Now, I'm not quite sure how to explain what happened next as I am stiil speechless so I will cut/paste my conversation with support so as you are able to see for yourselves: Operator: Support Service 21:07 Your Question: 21:07 Please wait and one of our operators will be with you shortly. 21:07 LimoPlay - Chat: Hello, thank you for playing at our casino! How could I help you? Hallo! Danke, dass Sie in unserem Casino spielen! Was können wir für Sie tun? Здравствуйте, чем мы можем Вам помочь? 21:07 You are now chatting with LimoPlay - Chat 21:08 Aaron Lilley: Hi, I just wanted to claim the Tuesday free spins bonus okease 21:08 Aaron Lilley: *please 21:08 LimoPlay - Chat: Please, wait a moment I'll check it. 21:09 Aaron Lilley: no problem 21:13 LimoPlay - Chat: Sorry, we can't add you this bonus 21:13 LimoPlay - Chat: because Account has insufficient funds. 21:14 LimoPlay - Chat: You lost your money 21:14 Aaron Lilley: I thought I had to deposit and wager the money as it says in the promo? 21:15 Aaron Lilley: Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. Wager at least the same amount. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. 21:15 LimoPlay - Chat: But bonus wasn't added 21:15 Aaron Lilley: that's all it says 21:15 LimoPlay - Chat: You can see it in bonus history 21:16 Aaron Lilley: what bonus? 21:16 LimoPlay - Chat: You make deposit and need to contact support 21:16 Aaron Lilley: but it says you need to wager it first 21:16 LimoPlay - Chat: than we can add bonus manually 21:17 LimoPlay - Chat: Yes, but when bonus is added 21:19 Aaron Lilley: I'm sorry, I do not understand what bonus you are speaking of? The promo says deposit $20, wager it, contact support to get free spins. What bonus are you talking about? 21:20 LimoPlay - Chat: We say about freespins Thuesday 21:21 LimoPlay - Chat: Before you wager, you need to contact support 21:22 LimoPlay - Chat: We add you bonus and than you play and make wager 21:23 Aaron Lilley: ok. but it does not say this anywhere in the promotion, it says to contact you after it has been wagered 21:24 LimoPlay - Chat: Can you send a link where it is written 21:24 LimoPlay - Chat: please 21:25 Aaron Lilley: https://www.limoplay.com/promotions/free-spins-tuesday 21:26 LimoPlay - Chat: But here it isn't written that you need to wager and than get a bonus 21:27 Aaron Lilley: yes, it says 1. Make a deposit of at least $/€/£20 or 1,500 RUB or 0.2 BTC. 2. Wager at least the same amount. 3. That’s it! You have just earned 25 FREE Spins on the games FruitZen and Bomanji which you can claim after contacting us here. 21:28 Aaron Lilley: number 2 says wager the amount, number 3 says contact you to claim spins 21:28 LimoPlay - Chat: Before you wager, you need to contact support, we add you bonus and than you play and make wager 21:29 Aaron Lilley: it doesn't say that mate. 21:29 Aaron Lilley: 2 comes before 3 21:29 Aaron Lilley: it lists what to do in numerical order 21:29 Aaron Lilley: 1, 2 then 3 21:29 LimoPlay - Chat: Wager at least the same amount it means 50x 21:30 LimoPlay - Chat: as for all bonuses 21:30 LimoPlay - Chat: it does'nt mean that you need to wager 21:31 Aaron Lilley: so to get the free spins you need to deposit 20 bucks, wager it 50 times, then claim spins? 21:32 LimoPlay - Chat: You make deposit, contact support , we add bonus and you can play your freespins 21:32 Aaron Lilley: ok, maybe the promo should say that 21:33 Aaron Lilley: can you not see where it says number 2 wager that amount and then number 3 that's it, contact support to claim spins? 21:34 LimoPlay - Chat: And after you get bonus, you make wager conditions 21:34 Aaron Lilley: no human being would think that you need to do number 3 before number 2 21:37 LimoPlay - Chat: Do you have any questions? 21:38 Aaron Lilley: Yes, please don't take offence but I'm not sure you are understanding the point I am trying to make 21:39 Aaron Lilley: your promo lists, in order, what steps to take to get free spins 21:39 Aaron Lilley: it very clearly at number 3 says to contact support to claim the spins, however, 21:39 LimoPlay - Chat: It isn't steps 21:40 Aaron Lilley: this is AFTER number 2 21:40 LimoPlay - Chat: There is just information 21:40 Aaron Lilley: listed in order 1, 2 ,3 21:46 LimoPlay - Chat: Do you have any questions 21:47 LimoPlay - Chat: We send your request to development department So as you can see, we are clearly debating the merits of a casino giving a numbered list , 1,2,3, of instructions on how to claim a promo, and then not being able to comprehend the logic behind counting, which I wiuld have thought was fairly imperative for a casino.
staus Resolved

Complaint Statistics

Resolved 9
Avg. Amount $ 1,724
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Top reviews from our players

150% exclusive bonus here. Fast deposits and verification. Some good free spins and many good line wins.

Promotion on their website but these promotions doesn't work.

I just join short time, but seems not matter how much you deposit you would lost all in few minutes.
Many games, did not have chance to make withdrawals, so do not know how it is.

Support is unfriendly, even not reply to email. Games are slowly. Do not take responsible gaming seriously.

They have good selection of games, My favorite game is available there yay

Their customer support is very poor, Their verification process is abused, Their bonuses are thin and promotional emails are filled with errors and missing information

I have had 3 seperate issues with these guys, They have my favorite game, But I won't be going back

A lot of payment methods.
Differenttype of brands inclusive the best like net ent, microgaming.
Very fast resolving in Live chat

Only 1 deposit bonus is really attractive.
Very often need support for manual claiming promotions

Hey ZENEKK87! Thank you for your kind words! And sorry for any bad experience you had with us. We`ll take into account your wish and try to make our promos better.

user avatar

It's by far the best withdraw experience that I've had!

I signed up the new account, played on the no deposit bonus, finished wager, contacted the customer service...in the next 5 min, I got my cash out in my Neteller! I also love the design of the site!

I cut one star... because the online customer service is a bit slow...

Hey WOWOW12345! It is always pleasure to hear such nice words. We`re doing our best to make the service better. Thank you for the review! Limoplay team

user avatar

There was A lot of good games, I missed A few, but there was enough and it was most new games I didnt missed....

It is nothing special, but Its does not suck either... so a place in the middle in my book....

I didnt like the fact that I signed up, because of an add where I was promised 100 free spins.... and my deposit wasnt matched either....

But then again, I might have read wrong, just mean to have read it was A min 20 USD?

- Super fast payouts
- Great customer service
- So far nice RTP
- Verification process took only minutes!

The casino is really trustworthy! You have a great Chat which is very friendly and helpful. Also the games are loading fast and the design is great! I feel like this casino fulfills my needs. The amount of games is incredible and you have great and you have great promotions!

I had problems only one time and they were served at the very same day! Very nice!

Great chat support, layout and all good, the difference between LimoPlay and 7bitcasino is, at Limoplay I ask for a bonus and I have it, at 7bitcasino I ask for a bonus and I don´t have it, pure and simple!

Like this I already found a place to play...LIMOPLAY!!!

No winnings till now but I will get some soon I think.

-Solid choice of games, would be nice if they add other providers as well.

- Fast withdrawal process.

- Good Support.

- Design of the Website is fine, nothing extraordinary though.

Like everything (design, a variety of games). Fast deposits and verification.

Right well, a lot of deposits made ​​and none of the normal recovery. Online support is horrible, never meet, there is no on-site operators.

Otprovlyaesh messages offline, as requested. The answer does not come. No I do not advise anyone.

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