Page 2 – Player Reviews for Kosmonaut Casino

Friendly and useful support. Good rewarding system, basically you can ask for free spins whenever you deposit which is nice. Didn't face any technical issues or disrespect

They lack gaming providers definitely, I couldn't find all my fav games I love playing at other casinos, but I was happy with the service overall, they could improve that

I absolutely love the casino. I receive good amount of bonuses for my deposits, slots are interesting and designed nicely, support agents are respectful.

Had some issues with welcome bonuses but they've been issued to me manually after talking to a support. Not a big of a deal considering it was treated respectfully.

They have a lot of great games, fast withdrawal, and a verification process. Also, the 24/7 support is very helpful and friendly. many weekly bonuses, cashback, and VIP programs.

I don't have a lot to say, I've never had any problems, everything is fast and efficient, and everyone I talked to was very friendly and nice and gave me lots of free spins.

I have been playing at Kosmonaut Casino since 2021, one of the best top casino providers, a good number of many games there is something to play.
A good casino!

I like to play in Kosmonaut casino, because they offer cool welcome casino bonuses, good number of deposit & withdraw payments options. KYC procedure was fast(less than 24h),support is available 24/7. I don't have any problems at the moment.

Support is very helpful and fast. Hundreds of games and top providers. No problem with website and no lags. What's write more cone and try! Maybe u win Big!

Brilliant casino. Plenty of great games from all the top providers. Verification is quick and hassle free. Payouts are even faster, lightning fast in fact. Bonuses are very good including every Wednesday and Friday, with no wagering free spins. Support is very good, friendly and helpful. My VIP Manager Andy is really good and has no problem giving you nice loyalty bonuses. Overall, I would highly recommend this casino.

Not a lot to say here. I have been playing here for quite a while now and never once had I had any problems. Verification, no hassle, payouts no hassle. Support good. Bonuses are always given. Just a very good casino. No negatives to say about it.

Overall, this is a good casino platform.
There is a very large selection of favorite games. Also, fast payouts are made in different ways. The last couple of times I have withdrawn my winnings to my crypto wallet.

It would be more convenient for me to withdraw my winnings using PayPal.
There are game restrictions for different countries, and it turns out that not all games are available to you.

Kosmonaut casino comes with great bonuses albeit difficult requirements. Regardless of the rough start, I managed to settle and reach high VIP status in just three weeks.

The VIP and welcome bonuses can have steep requirements that staggered my beginning. They are otherwise doable but they’re not for casual gambling. not bad.

Update - Based on my last review

So I left a review with a decent rating last time as I was very happy with this casino, and recently I started playing more with this casino, more deposits and play time goes here.

I am happy with their games, although they slightly behind with new releases. Verification and withdrawals are very fast and for all of this they deserve most probably a 8 or 9 star rating. I made a few withdrawals and had some luck lately. Also I made some deposits and lost as well.

I made a few deposits with my USD currency profile lets say about 6 deposits, of which I claimed 4 bonuses with my deposits. My bonus ratio is through the roof apparently of 122% as of last time and they decided to ban me from bonuses at the moment until my ratio drops below 50% - Fair enough.

I discovered I could deposit using Bank Transfer in my Native currency which is ZAR ( South African Rand) and so far I made about 9 or 10 deposits and only claimed a bonus once using this currency profile.

I spoke to them asking them to consider my bonus status, not in terms of "Unblocking" me from bonuses, but to rather take my USD currency profile and ZAR currency profile and do an analysis of my bonus ratio using both accounts and give me a new bonus ratio based on both Currencies deposits and history. So in essence if they consolidate both the accounts my bonus ratio could fall below 100% but still maybe above 50% and then I could work towards dropping my ration below 50% to get bonuses again in future.

Now - I do not have a problem with the bonus ban, but I would like to fix it and their support is not very helpful.

Customer Support

First of all - I got an email from Pawel ( Paul) ops manager at the casino informing me of their decision via email and I responded to him asking if they could consider consolidate both my currency profiles and work out a new average - Still no response or Acknowledgement from him

2nd - I contacted their live chat after a made more "Straight" deposits in ZAR currency, to find out what my current bonus ratio status is - Just to see if my current deposits are making a difference and if Paul did recalculate my bonus ration based on both currency profiles. Support keeps on telling me according to the administration I am not allowed to take bonuses. I told her I know that, I just want to see what my current bonus ration is - After which she said she is not allowed to share the information, I asked if she could email the information and then the standard response - " The casino administration decision is final and I cannot claim bonuses"
I asked her the reason, but she could not provide a reason, and said its not just bonus ratio.

As mentioned I am not unhappy with the other factors from this casino. They have good fast withdrawals and all of that, and I do not mind if they blocked me from bonuses - I can live with this, but

- Their customer service is very bad - Their ops manager never acknowledged my email or responded to say they will do the recalculation based on both profiles - In fact I do not care whether they are willing to do it - I just wanted to know where I stand " Yes or No" - But because there is no response or acknowledgement, I do not know whats happening

- I do not know why they have live chat, because honestly - for 90% of questions ( Wait for the manager, we have to ask the manager) Everything is the manager - To my experience I feel live support is actually useless, as their hands are tied for most things above the basic. They can never just ask simple answers, or they ignore your actual questions and give you answers unrelated to what you are asking them.

So I feel that the basic fundamental foundation of their customer service is bad based on my own experience. I would just like them to acknowledge and give a response, even if they decided not to help me that is fine, but I will know!

My reason for this update, was because I would really like to fix my bonus ratio as I like playing at this casino - But how am I supposed to fix it, if they cannot tell me what my current ratio is? And how do I know my clean deposits are making a difference in my ZAR profile, since I do not play in USD anymore.

If they want to bonus ban me for life - That is fine too! They can just say so, but if not, they could at least respond to me or tell me where I stand on my ratio so I can fix it.

and Lastly for all players - The bonus ban does not just restrict you from bonuses - But you cannot earn comp points ( Work you way up the VIP ladder) and you cannot participate in weekly tournaments as well, so it does restrict you on many other things as well.

Customer Service is very important , even to us Low Roller players and that is why I decided to give them an average rating, however everything else is good and on point!

Kosmonaut casino is a casino I first heard about a few months ago. Their name seemed interesting and once I saw them added on Askgamblers, I decided to take a closer look at them and what they have to offer.

The casino is a part of the Dama N.V. group which I've only had good experiences with. Also I noticed that they offer games from all my favorite providers, including Netent, Microgaming, Pragmatic Play and many others. So without any hesitation, I signed up- the process was super smooth and didn't even take a minute. 

As for the bonus offers, the casino offers a welcome bonus package and a few other weekly promotions, so all in all, there's definitely things for bonus lovers to look forward to. In this case, I decided to make a 30 eur deposit and play bonus free. The deposit was smooth and I was ready to play. 

I started to play the Dead or Alive 2 game with minimum stakes, as I was trying to chase a wild-line, which still hasn't happened. I had several free spins bonuses and some base game hits so my balance lasted for quite some time, the biggest win was around 100x bet from the free spins round. However, I didn't manage to get any major wins so my balance was going down slowly. When I had just a few euros left, I went to play Starburst, hoping for some balance-saving win. But that didn't happen and at the end I lost my balance.

Overall I had a good time at Kosmonaut casino, they definitely have a good selection of games and their lobby looks really nice. They have decent bonus offers and in my session I didn't experience any issues so I never needed to speak to the customer support. So far I haven't had any issues and I think I'll be visiting them again!

Kosmonaut is a very solid new casino. I played here for a week or so and was mostly positively surprised. Of course, as a new casino has some things lacking, like many popular providers are missing, very low withdrawal limits, etc, but those things are correctable with time.

I really like their variety of pretty cheap tournaments, the fact that they accept crypto is awesome, and no issues with verification or withdrawals as of yet. One thing stands out very much is their VIP program, it is very creatively made (love the fact that the new tiers are planets) and gives players a chance to play for free.

The support is polite and helpful, very cool.
I think this casino has a future.

Kosmonaut is a fairly good site with a 24/7 chat support that I like. I enjoyed scrolling through their wide game roster and I liked how they accept cryptocurrencies. It works fine but I guess they are far from being a standout site for me.

It was exciting at first but then I had some problems because of their restrictions on game areas. I was so excited upon receiving a bonus that I know I can use but then it led me to a game that was restricted on where I live. It was such a disappointment, I think it would be better if they can plan that carefully.

Kosmonaut is a decent and legit site that I gave me a smooth playing experience. I really love how they accept cryptocurrencies so they were convenient for me. I also like how they have a 24/7 chat support system that makes playing smoother.

They are already good enough but I think as a new casino, they still have a lot to prove to everyone. Maybe they can add more payment methods and available countries on their list. I think that will be great.

Kosmonaut is a very trusty casino.
Their site has quit alot of games. Mostly all the popular ones. There’s no lags and my sessions have been quit smooth. Talking about smooth their verifications process are outstanding!

I said because others casinos usually give me a hard time asking me to upload unnecessary documents. So 10+ to you!
Withdrawls take less than 10min! This casino should be call Heavenly Casino!😊

Well I would give 10 stars but their cashout are cap to 1500cad daily which is a bummer but well hope they up their max in the future.
Maybe $3000cad that would be ok.

Kosmonaut Casino was launched in 2020 and is owned and operated by Dama NV group and it operates with a Curacao Gaming License. The casino has an intergalactic theme and the planetary background matches that theme. The sign-up process takes around 1 minute and you are good to go. The casino offers you 12 fiat currencies that include INR, EUR, USD, CAD, NZD, ZAR and NOK. The casino also offers 6 crypto currencies. The casino offers more than 20 payment options and a minimum of 3 payment options for every currency. These options are Visa, Mastercard, Skrill, Neteller, Ecopayz for Fiat and Eth, BTC, Litecoin wallets for cryptos. The minimum amount for deposit and withdrawal is €20.

The casino has 32 slot providers that come together to give you more than 2500 slots. The providers at Kosmonaut casino include big names such as Pragmatic, Play’nGo, Red tiger, Relax Gaming, BGaming, Microgaming, Netent, Nolimit city, ELK and many more.
The casino has a total welcome bonus package of €500 which can be claimed across three depsoits. The casino gives you a first deposit bonus of 100% up to €100 and 25 free spins, a second deposit bonus of 50% up to €200 and 50 free spins and a third deposit bonus of 100% up to €200 and 25 free spins. All these bonuses require a minimum deposit of €20 to be able to claim. These bonuses have a wager requirement of 45 times the bonus amount and you get 7 days to clear wager. The maximum bet while being on bonus money is €5 and the casino has a few games restricted with bonus play which you need not need to worry about as those games will not open as long as you are on bonus money. The free spins that you get from deposit bonuses have a max cash out of €200. Apart from the welcome pack bonuses the casino also gives you various reload bonuses and high roller bonuses. The casino also carries out various weekly and monthly tournaments where you can win free spins and cash prizes.
The process for verification takes up to 12 hours if your documents are correct. They have a live chat which is available for 24 hours every day and also a very swift email support. So far I have managed to cash out twice from this casino and in both the occasions I received my funds under 10 minutes.
Nothing bad about this casino but wagering requirement for standard bonus at 45x bonus money is a bit high. I was probably the first few players who had signed up as long as the casino opened and back then the wager requirements were just 30 times the bonus money. The casino also lacks a lot of good providers and the addition of providers like BTG, Push gaming, Gamomat and Blueprint can really boost their reputation even more.

Kosmonaut casino has been around for a while and I never bothered signing up, even though they fall under the Direx N.V or N1 casino group which can be trusted. I don’t know what came over me, but one day I decided to just open my account and signup here.

Registration was quick and easy and I was logged into my account. I decided to make the first deposit and claim the welcome bonus. I got a 100% bonus and 25 bonus spins, and wagering was x45 on the bonus amount only which was decent enough for me to be honest.

I deposited using skrill or was it now Much better? I think skrill, as I know Direx/N1 group is still one of the casinos that allow bonuses to be claimed with e-wallets. I like this as I use e-wallets mostly, unlike lots of other casinos banning welcome bonuses with e-wallet deposits like Genesis Global and many others.

Well, my balance did not last so long and I ended up losing quickly. I remember my 100% was added but could not find the spins and I spoke to live chat and they ended up crediting the 25 free spins manually. The support was fast and quick here, so no waiting time for me.

They do have other deposit offers, but with me knowing how much I hate bonuses these days I do not know why I end up claiming them, but I will make a deposit here, once they get more providers.

I remember this casino had some cat competition running with another affiliate website, as well as dished out lots and I am talking 100 – 200 free spins for any player who made at least one deposit, not sure if it was a clean deposit or if bonuses count, maybe that is why I do not qualify.

This casino seems great and trustworthy, they need to up their gaming collection, they have very limited providers for a Direx/N1 casino belonging to these long-standing groups.