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JungliWIN Casino

JungliWIN Casino

The casino is closed.

Player Rating 23 reviews
8.3/10
23 reviews
Complaint Response 20 complaints
2 days avg. 20 complaints
What we like
  • Accepts fiat and cryptocurrencies
  • Fast withdrawals
  • 24/7 live chat
  • Mobile friendly games
What we don’t like
  • Small table games section
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

user_avatar
By Goran G.

JungliWIN Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://jungliwin.com
Established
2022
Licences
Curacao Gaming Control Board
Company
Casbit Group N.V.
Affiliate Program
LalaStars Affiliates
Languages
English, French, German, Polish
Casino Type
Crypto Casino, Instant Play, Live Casino, Mobile, Sports
Suggest an edit

JungliWIN Casino is an online casino and sports betting site welcoming players from around the world. Players who visit the casino can enjoy a wide range of games, from video slots and table games to live dealer rooms and sporting events. 

The site is primarily available in English and supports most devices. Players can enjoy the casino through their web browser or switch to a mobile device for gaming on the go. 

For added security, the casino is fully licensed and regulated by the Government of Curacao. 

Restricted Countries and Territories

Unfortunately, there are some country restrictions here which means some players will be excluded from opening an account. We will include more information under ‘more casino details’. 

Mobile Gaming

Mobile gaming is an option for any players who have a smartphone or tablet device. There is no app needed, just a compatible mobile browser for instant and seamless gaming. One account can be used across all devices so that everything stays in one place. 

Security and Fairness

There are no issues with security and fairness, the casino has them both covered, and they use SSL encryption methods to protect customer data at all times. A random number generator is also used to ensure fair and random game results. 

Support

Naturally, customers may need to chat with the casino, and that's where their live chat facility comes in handy. The casino has support agents available to help immediately, and they are available around the clock, 24/7. 

However, players can still reach out to the casino by email if they require additional assistance at any time.

Virtual Games

The casino is home to a catalogue of games, including a variety of video slots from providers including Red Tiger Gaming, NetEnt, BGaming, and more. Games are labelled by their provider in the lobby, and players can also list games by the provider to make them more user-friendly. 

Finding games can be quick and easy if players use the filtering options and the search engine. Players can save their favourite games for future gaming sessions to cut out browsing times. Top titles include the Gods of Troy Slot, Beer Bonanza Slot, Dragon’s Fire Slot, 5 Families Slot and Colossal Gems Slot. 

There are more games in the tables section. Namely games of Blackjack, Roulette, and Poker. Even though there aren’t many to choose from, there is a selection of other games for anyone who wants to play something different. 

Live Casino

Live casino games are hosted by real-life dealers and there are a few to choose from. Providers include well-known live vendors like Evolution Gaming, so players are in safe hands. The casino also has some of Evolutions Live Game Shows to play. 

StallCation

Complaints

Read the complaints other players have left for JungliWIN Casino. Learn more about complaints.

Show all complaints
Submit complaint
More than 5 times my withdrawal after approval got cancelled

I have raised several times withdrawal request firstly by Paytm wallet.

They sent me email then cancel the amount then imps bank transfer. I entered my bank account details, they approved again cancel sending me emails to use crypto currency.

I have submitted my verified crypto wallet address, they again after approved cancel it.

I really don't understand is this casino is legit or just playing with customer trust..

Status solved Resolved
₹11,000
Jungliwin stolen my funds

On 6th may I deposited 10k inr, on 7th may I placed withdrawal of 7611 and immediately it was cancelled and told me to try with another method but I only got one method available Indian net banking even though I deposit with upi I did not able to withdraw through it. I placed withdraw with Indian net banking on 9th may and its showing approved from that day but still I didn't get any funds their timing for withdraw is within 72 hours. When I contact them they always say we are working on it we will update you through email, sometimes they block me on live chat, I have no hope left from them, it looks like they stole my hard earned money, plz help me.

Status solved Resolved
₹7,611
Account suspended during kyc

I created an account on 11th March and deposited ₹800 on 11th March and then deposited ₹600 on 16th March. I won some money and then withdrew Rs 9510 and got an email for document verification. I tried 4 times for document verification.

But my document got declined every time, after that when I talked through chat, it was said that I have sent it to the team and the reply will come on email.

Email came, account suspended, there was no reason to block it, please recover my refund amount

Status solved Resolved
No help with my withdrawal

I have 1343 euro I want to withdraw from Jungliwin. The money came back to my betting balance when I tried.

When I ask in the chat what's wrong they tell me to contact my personal manager which I do! But no answer for weeks now! And when I go back to chat they say the same thing again; contact manager! They also said they forward my issue to the manager and he would help me. But no! Nothing happens. And this is so many times now. Gosh, I hate those casinos.

Attached is my last chat and my account where you can see the 1343 euro.

Status solved Resolved
€1,343
Delayed payout of 1049 PLN

Dear Askgamblers,

On 7th of March, after I fully verified my account, I requested for a withdrawal of my funds (1049 PLN).

Unfortunately, till now I didnt receive my money. Every day on their live chat they inform me that my case is processing by relevant department, there are some technical problems and I will be contacted via e-mail (I can provide you with the screenshots of the sample conversations with Junglewin live char via e-mail because I do not know why when I try to upload it here there is an upload error).

I would like to kindly ask you for your help.


Regards, Łukasz

Status solved Resolved
zł1,049
Freebet winnings of 240 eur still missing after almost four weeks

I made my second deposit of 200 € on 5.1.2024 and received a 100 € free bet.

I placed the 100 € free bet on a match that was played on 6.1.2024 with 3.4 odds. The free bet won.

When I checked my account the next day, I noticed that the free bet winnings (240 €) were not added to my account balance. Also, the bet was still under Open bets although it said in the bet details that the bet status is won. I asked about the matter from their live chat on 7.1. and they sent it to their relevant department saying that I should get my winnings soon. I patiently waited over a week, but nothing happened.

I then contacted them about the matter using e-mail on 17.1. Once again, they sent the issue to their relevant department and said that I should wait.

I waited yet another week and then asked them via e-mail on 25.1. This time they answered: "The bet has been suspended by the casino due to technical issues, we have transferred all the data to calculate your bet. As soon as we receive the update, we will write to you."

It has now been almost a week since I received that answer and almost four weeks since the bet should have settled and I am still missing the free bet winnings of 240 € from my account balance. I understand that sometimes there may be technical issues and I have patiently waited for them to fix the issue and credit my winnings, but it really should not take this long to recalculate the winnings of a single bet. I am therefore asking for your help to help me get my winnings of 240,00 € into my balance.

Status solved Resolved
€240
937 euro freebet winnings still missing after almost 10 days
On the 15th of December I made my third deposit of 300€ and received a 150€ freebet in return. I then placed two bets:

The 300€ real money bet was unfortunately lost. However the bet made with the 150€ freebet won on the 16th of December. After the game was over I noticed that my balance was still missing the freebet winnings (937,50€). I waited patiently and even contacted support about this issue multiple times during the past 10 days.

The only response I've ever gotten from either chat or their email support: "The responsible department has been informed and I will get an update as soon as something happens". This is not okay. I won the bet and thus the money should be available for me to use. Withdrawals that take a while are fine but not providing a player with the winnings of their bet is not a good practice and should be resolved quick.

I am therefore asking for your help to help me get my winnings of 937,50€ into my balance.
Status solved Resolved
€938
Late payment of 996 euros

Hello,

I come to ask for help please, I requested a withdrawal of €996 at jungliwin, this withdrawal was requested 14 days ago (sia 20 july 2022) so far jungliwin has not paid me :(

I'm super worried because almost every day I've been in contact with jungliwin, asking them to pay my withdrawal, but their answers are almost always the same.

"We are having problems with the bitcoin provider, please wait,...." or "Wait for news about your withdrawal,...."

Basically jungliwin responds like this, so I'm worried because it's visible that they are dragging the topic and they don't want to pay me!

I ask for help please, because I'm tired of hearing the same conversation over and over and they don't pay, it's been 14 days after my withdrawal request! :(


Thanks!

Status solved Resolved
€996
Owes me 300 euros
Hello, I made my registration at jungliwin about a month ago, at the beginning I made my deposit and joined the welcome bonus, I played I won and I made my first withdrawal and I received it without problems.

After 1 or 2 days I made my second deposit in the amount of €300 and then I requested the crediting of a new bonus, which request was accepted, they credited the bonus to my account.

But after a few minutes my account was blocked, I tried to get information about what was going on and they replied that I had multiple accounts and that I had abused the bonuses :( I was in shock with this attitude and situation, I continued talking to jungliwin and during the conversation jungliwin even committed to returning the amount of 300€ of my deposit, requested my bitcoin address for the return but they never paid me the amount of 300€, about 4 or 5 days ago I contacted them again jungliwin and now they say that they will not pay the amount of 300€ of my last deposit, this I call a gratuitous and baseless theft! and it is a bookmaker that has no word and posture, one day it says one thing and the next day it says another :(

Firstly, I never had duplicate accounts, the only account I had was the one that jungliwin blocked me and until today Jungliwin has not given me any proof of the duplication that they accuse me of. They also never asked me for documentation for verification or to confirm my entity :(

Secondly, they accused me of being a bonus abuser and I ask, why? I only played one bonus and took care to request my second bonus via email, which request was answered positively and jungliwin added this second bonus! You can see these proofs in the attached image!

I feel cheated and trampled by this casino, the only thing I want is to receive €300 so I'm here to expose my problem.

thanks
Status solved Resolved
Directly closed down my account and no payout
Hi, I joined Jungliwin on the 18.6.23 and paid in 500 Euros. I placed the 500 EUR on one game: Slovenia vs France women basketball EM on the 18th of June:
1st half +7.5 Slovenia
1st quarter under 19.5 France
End result below 141.5 points
Slovenia end result +14.5 and +15.5

I won all bets. When I came back to check the account was blocked.

I wrote JungliWin on the 18.6.23 and asked for the reason why they closed down my account and asked to pay out the money on my account. I wrote them a few rmails now and I always get the same answer since 14 days: they have forwarded it to the relevant department and as it is a complex situation I need to wait for their feedback. The feedback will come soon.

Why is it complex? I paid in, won and they closed my account and refuse to pay.

I do not even know the exact amount on my account as I could not check it before they blocked the account. Should be between 820-850 Euros.

I asked them to tell me the exact amount on my account and they refused to answer.

I have no idea what their intention is...but as they do not answer my emails I assume they are not good.

Help would be much appreciated.
Status unsolved Unresolved
€820

JungliWIN Casino Complaint Stats

Resolved 19 / 20
Avg. Amount $398
Avg. Complaint Duration 10 days
Avg. Response Time 2 days

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Player Rating
8.3/10 ● 23 reviews

Top reviews from our players

BritneySpears badge
1/10

Its horrible if a casino pays you extra (bonus) if you write a review about them on askgamblers. So all the reviews we’ve reading over here are probably fake, cause people gets payd for it. They also promote there chat/website with ‘prove your 5 star review on askgamblers, for specials’ …
So everything you reading here is false and fake. It’s also a mistake from askgamblers, I already send them an email about it and a tweet.. 0 response. If we think about askgamblers you would say it’s a good legal company.

Now my review about jungliwin; the layout is good, providers are cool and a good working website. But….

I have so many bad things to say about this casino.

-casino runs low, lots of games frozen in the middle of playing
-check the real reviews on trustpilot (all 1 star)
-tried to withdraw €1.000 euro. -I can’t and nobody knows how to help me. After reading some reviews I was like; ok this is a scam casino.. again. I can’t forget my money so I play the €1.000 euro. And then… surpriseee on €250 euro they send me a message that I can withdraw now.

-Chat is unfriendly, there is nobody to help
-Requested to close my account 7 times and the only answer is; your request is in process (what process?!)
-If you read reviews online lots of other try to close there account.. but jungliwin just doesn’t.
-They use begambleaware logo + website (already reported them).
-jungliwin could be a lovely new online casino.. but they are arrogant and not willing to help you.

Helpful ()

Dear BritneySpears, We are sorry that you had faced such situation. In order to investigate this problem and improve your experience, we ask you to contact us in the live chat, so we can manage this situation. We are trying our best to provide a leading service for our players. Thank you for choosing JungliWin Casino Best regards, JungliWIn Team

user avatar
Sannie40 badge
9/10

There are many nice games. I did a withdrawal a couple of times, and that went very fast. The site looks beautiful with Nice colors. The chat is also very fast if you wat to talk to somebody.

The site runs a little bit slow. Bad connection or something like that and than i have to quit the game i was playing. If you can fix that, then you have a perfect site.

Helpful ()

Dear Sannie40, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
Katja55 badge
10/10

Great website! I use it especially for sportsbook. Odds are good and when live betting has finished, payout follows immediately. Moreover, I was very surprised by the fast withdrawal. Within 24 hours the money was in my bank account.

The only thing I dislike is the speed of the website. Sometimes it runs little bit slowly. But on the other hand especially with betting it's an advantage since it let you think twice.

Helpful ()

Dear Katja55, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
Baljeetkaur123 badge
9/10

My first experience with them was not a bad one as the deposit was very fast and games and sports markets offered are very good. The support response is also very quick which makes them a standout.

Website sometimes feels cluttered and design can be a little better and bets sometimes takes a while to get settled and had to contact support guys to get my bets settled.

Helpful ()

Dear Baljeetkaur123, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
Akhilduggi badge
10/10

It's just simply super casino website I have been playing from many days, withdrawal is very fastly approved by jungliwin and customer support is excellent, lot of games are present, I trust jungliwin from compare to other gaming websites and over all experience I have with jungliwin is good till now I suggest this casino is the best website in the market. Mostly I like the method of withdrawal is done very fastly, website is also user friendly.im a very good user of jungliwin win I trust this site mostly deposits are also very fast, all live casino providers are present in this casino. I suggest strongly to play in jungliwin casino.

Only problem with the slow connection and games load very slowly even tho the connection is good it should be resolved first and remaining all are excellent.

Helpful ()

Dear Akhilduggi, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
Thindwal badge
10/10

Best casino I ever played. Fast withdrawals, good promotions, fast and helpful online chat. Great welcome bonuses and a lot of providers. I really recommend that casino. One of the best online casinos right now. I just submitted my withdraw request and its approved instantly.

Helpful ()

Dear Thindwal, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
kiran340 badge
10/10

This is the best casino i have ever seen on online platform. all players you can play genuinely. Easy and fast withdrawal. really enjoyable casino site. Most interestingly there is all type of casino live casinos sports what you want. All is available.

Helpful ()

Dear kiran340, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
Inactive user badge
5/10

Good casino with fast withdrawal services from jungliwin and the customer service is very good specially the telegram bot guys are best. They talk very sweetly with their users.

It's 3x rollover after deposit even if you don't take bonus i think 1x fair.
Not much bad things otherwise almost all the things are fine just need to add more live games to bet on.

Helpful ()

Dear Sohilshaikh51, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
SanjayNagaraju badge
9/10

Jungliwin has lot of casino games and all type of sports as well it has huge variety of games and also they offer cash back on lost bet as well for the newcomers and also they provide rake back cash as well. Also they have fast deposit and quick withdrawal service so overall Jungliwin is excellent and user friendly for gamblers

There is no major issues sometimes website takes time to load the games so we don't have think much about to use this website compared to other website this is far better.

Helpful ()

Dear SanjayNagaraju, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar
sudeerbavana badge
10/10

Fastest withdrawal. So many games. Best deposit methods. User friendly site. 24x7 live chat.
Best user experience. Best site in India compare to others. Providing all casino and live casino games
Lighting withdrawal.
Everyday bonus and every deposit bonus.

Helpful ()

Dear sudeerbavana, We appreciate your honest opinion! Our team is working 24/7 to provide the best service for our valuable players. Seeing that you had such experience is the best we can hope for! Your review means a lot to us. Thank you for choosing JungliWin Casino Let us know if you need our assistance. Best regards, JungliWIn Team

user avatar

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