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Joya Casino

Item: Joya Casino
Rating: 1
Author: Bojana D.

Player Rating 219 reviews

9.2/10

219 reviews

Complaint Response 5 complaints

2 days avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Joya Casino is fun, modern and user-friendly. You can enjoy plenty of crypto-friendly options when it comes to games and payments. There's a good VIP program you can be a part of to earn exclusive rewards and perks.

Bojana D.

What we like

24/7 live chat
Low deposit options
VIP program

What we don’t like

Poor choice of responsible gambling tools
Low withdrawal limits

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Joya Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

https://joya.casino/

Established

2023

Licences

Anjouan Gaming Board

Company

LEMONIA INTERNATIONAL (PVT) LTD

Affiliate Program

Joya Affiliates

Languages

English, German, Spanish, Portuguese, Japanese, Arabic, Turkish, Chinese, Polish, Finnish, Danish, Norwegian

Casino Type

Crypto Casino, Instant Play, Mobile, Live Casino

General Information About Joya Casino

Joya Casino is an online casino site that is also crypto-friendly. The casino is available across multiple social media channels, including Instagram and Facebook. You can check the casino rating on this page as well as real player reviews, write your own and keep up to date with their complaints history.

You can use AskGamblers to register and become a member, and you can use any web or mobile device. If you prefer gaming on the go, you can switch to the latest smartphones and tablets. The casino also supports multiple languages, which we have listed in our tabs above.

Once you're a member, you could become part of the VIP Program. The VIP levels mean you can enjoy exclusive perks such as casino bonuses, cashback and more.

Deposit Methods

Visa, MasterCard, Bank Wire Transfer, Jeton, Neteller, CoinsPaid, Binance, Bitcoin, Bitcoin Cash, Ethereum, Tether, Dogecoin, Dash, TRON, Skrill, PayPal

Deposit Fees

Withdrawal Methods

MasterCard, Visa, Bank Wire Transfer, Skrill, Jeton, Bitcoin, Bitcoin Cash, Ethereum, Tether, Dogecoin, Dash, TRON, Binance, PayPal

Withdrawal Fees

Withdrawal Limit

EUR 2,000 per transaction, EUR 6,000 per week, EUR 24,000 per month

Currencies

Euros, Bitcoin, Ethereum, Tether, Dogecoin, Binance Coin, Bitcoin Cash, Dash, Monero, TRON

Pending Time

0-72 hours

Withdrawal Times

E-Wallets 0-24 hours
Bank Transfers 3-5 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Payment Information and Options at Joya Casino

The casino supports a wide range of payment options, and as it's a cryptocurrency casino, you'll have plenty of options to deposit and withdraw. The minimum deposit is €10 in your currency.

Provably Fair Gaming BV is able to pay out all the withdrawals from Monday to Friday from 9 to 18h CET. Weekend withdrawals are excluded for bank and credit card transactions. However, if you're withdrawing using web wallets or cryptocurrency, these are also processed at the weekend.

Depending on your verification status, your cashout request may be pending for up to 96 hours, so verify your account as soon as possible to shorten the pending window.

Regarding withdrawal limits, Joya allows you to withdraw up to €6,000 per week and €24,000, or another currency equivalent, per month. This is quite standard, but the issue arises when you look at the single transaction/daily withdrawal limit, which stands at €2,000, meaning that pulling out the monthly limit would take you 12 days.

There are exceptions, of course, but they involve attaining a certain VIP status or having won a progressive jackpot.

Game Providers

BGaming

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Games at Joya Casino

The casino has a good collection of games, including many of the latest online slots, which are also crypto-friendly. You'll see plenty of different menus to access, which can help you find your favourite games. You can also use the search engine to pinpoint games.

You can jump to the table games if you want to place your bets and try your luck. The casino has versions of online poker, roulette, blackjack and baccarat.

Depending on your country, you can also access the live casino. You can join the live hosts with a variety of top games. You can bet against the dealers or other real players.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Yes

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Joya Casino's Commitment to Responsible Gambling

The casino supports responsible gambling and has listed ways to help you maintain control, including setting limits and taking time out.

The casino also supports self-exclusion. If you need to take a break, you can self-exclude from a minimum of 7 days up to 5 years; this is done through the support team using email or live chat.

You can also enter a self-exclusion from My Account - Responsible Gambling once logged in.

Live Chat

24/7

Email Support

[email protected]

FAQ Section

Customer Support at Joya Casino

If you have any questions, you can contact support, and one of the fastest options is through live chat. We connected with a live chat agent almost immediately and did not experience any queuing times.

The agent was fast with their replies, friendly and polite, and we have no concerns to report.

If you still need help, you can email the casino.

Suggest an edit

Complaints

Read the complaints other players have left for Joya Casino. Learn more about complaints.

Show all complaints

Submit complaint

Joya Casino - No payment from Joya Casino

Joya Casino seems to be a scam.

I won some money and requested a withdrawal.

I did not get any email from them, and there is no way to check the status of the withdrawal on the site.

I did receive a notice on the site about updating my KYC documents. I try to load them to the website, and it fails to load. I tried emailing them and got no response. I have sent two emails.

Also, the live chat on their site doesn't appear to be working either... worst experience I have ever had.

Unresolved

$240

Joya Casino - I did not receive my withdrawal since April 14th

Transaction ID: 1601473

I have never received my money since 14-04-2025

The amount is just: 30,30 Euro

I did not use the deposit bonus, so I don't need to wager anything. This is pure unprofessional from this casino operator.

Just give the same answer to a technical problem from development.

This is insane, just 30 euros, still not paying.

I want the answer from this casino right now.

Thank you for before AskGamblers.

Unresolved

€30.3

Joya Casino - Bonus round funds disappeared

I was playing Floating Dragons Megaways on the 23rd of April and received a bonus round. I won $6297.60 and took screenshots as I'm in the habit of doing when I win a large amount. This time, however, the winning amount didn't move into my account balance, and that's a first to ever happen in many years of online gambling. The money simply disappeared.

After waiting two weeks for resolution while being told repeatedly that it's in the hands of the game provider, I finally received an email this morning stating "We acknowledge receipt of your complaint regarding the display of winnings during gameplay on Joya.Casino. As per our Terms and Conditions (T&C) outlined in section 18.3.6 "If any of the casino games, that are hosted on Joya.Casino, don't show winnings, losses and/or bets on live feed within 3 seconds as the change occurs, Joya.Casino is not in obligation to pay winnings to users with the mentioned issues."

I of course question how this can be correct, fair, or even legal. I also question if the casino in fact even contacted the game provider due to the week long debacle I endured to be paid my previous withdrawal. I started the withdrawal process on the 19th of April and only finally received my funds 10 days later after providing them proof in the form of an email from the payment provider no withdrawal had ever been received. They finally sent the money via a different method a couple of days later.

I've had bonuses freeze and then correct themselves upon a reboot, and I've had to wait a couple of days for a payment provider to check game play for the purpose of a withdrawal after winning a large amount. I've never encountered having a big exciting win only to have the money actually never make it to my balance and a casino say "oh well" two weeks later, and just not receive the money.

This can't be right. Please help.

Resolved

$6290.6

Joya Casino - The casino keep stalling the payout

I made a withdrawal of 0.016btc on Friday which I received. Later that day I made another withdrawal of 0.0155btc and received a notification saying that only max 1000eur can be withdrawn per day. So I waited for my withdrawal to be processed on Saturday. However this did not happen neither on Saturday nor on Sunday. So I contacted the casino on Monday and I was told it is still being processed. Later that day I contacted them again and was told that it is being checked. As I did not receive it on Monday I contacted them on Tuesday as it was already more than 96hours since the withdrawal was requested. I was again told that it is being processed and I would receive it soon but I see nothing has changed. It clearly looks like they are stalling. Their terms say you can withdraw 1000eur per day and 6000eur per week, but it is not possible to do as they stop paying after the first withdrawal.
I hope you can help me out here.
I am attaching a screenshot with my current balance and first withdrawal. Unfortunately I cannot send a screenshot with the pending withdrawal as they do not show pending withdrawals. I am also attaching the conversations with the casino

Resolved

$1070

Joya Casino - Doesn't pay and no contact

Had a big win at Joya Casino. Its easy to loose but when you sometimes is lucky the difficulty starts.

I won 7000 euro im trying to withdraw.

It started good. 24/04/03 I got an email that they had sent 1000 of the 7000, and that money iIalso got. They say the daily limit is 1000. So ok fine, then I get one withdrawal every day then I thought, because I made three withdrawals of 1000 at once, and i was planning to continue the withdrawal requests to keep up with the daily maximum. Now two withdrawals of 1000 is pending and i have 4000 more to request.

But now everything has stopped!

Every day I go to chat and ask why they don't send me funds anymore? Then they just say they will contact the relevant department and they will contact me. But they don't! I also write them emails, but totally silence.

Its obvious they avoid my issue.

You get quite nervous when its big money. You loose a lot and when you win its like this. So terrible.

Hope you can help me dear AskGamblers.

Resolved

€6000

Complaint Statistics

Resolved 3

Avg. Amount $ 2,801

Avg. Complaint Duration 6 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player rating

9.2/10 ● 219 reviews

Top reviews from our players

Bskizzy

1 year ago

10/10

Great casino always have great pokies and great bonuses, fast and easy deposits and withdrawals, good customer support and it’s always fast and quick and the team is always there to help.

deedee75

1 year ago

8/10

I like the bonuses at joya casino, and I seem to have won on my favourite games at this casino. Also the game selection is a good one, it has my favs.

What I don't like about joya casino is nothing, I like all casinos that have the game selections they do for australian players, it's broad and the best games.

ZikaNunts

1 year ago

10/10

Fantastic casino, nothing to complain about, I highly recommend it. Great ways to provide lots of gains. Great service, great bonuses, simply fantastic

lunalmn753

1 year ago

9/10

So far it makes a good impression on me and has a wide variety of games to offer. The customer support was very friendly and the website loads quickly.

mrjegulii

1 year ago

10/10

Fast deposit and withdrawals, good customer service. Good selection of games, good looking site. Easy to use. Fast and easy login. Easy to register account.

angerdesk

1 year ago

10/10

Excellent Joya.Casino option for players of all levels. Ongoing loyalty benefits, expedited withdrawals, and top-level security. Customer service 24 hours a day, 7 days a week and software that supports different platforms including Smartphone users.

Pramesh14

1 year ago

10/10

Joya casino is good casino, you can play multiple games like slot machines, live casino games and Joya casino payout is very fast and secure. Overall casino is good.

Joya casino disadvantages are site is slow, multi currency options are not available, deposit methods are not at the best, and also deposit process is very slow.

Snea890414

1 year ago

10/10

I really like how the website looks and they also have a good selection of games that I like. And also they have good methods of deposit and withdrawal options.

Berny96

1 year ago

10/10

Casino with a lot of providers of slots, deposit and withdraw options. And exclusive bonuses. Let's play with me :) I hope we will be lucky at this site!

Holgeemich

1 year ago

10/10

They have recently added over a thousand new slots, a fantastic range, except for players from the UK, the customer service is really friendly and helpful, there is always a bonus you can claim, one of the best casinos I have played in the non Gamstop range.

Joya Casino News

Read all news about Joya Casino, check for updates and stay tuned for exclusive bonuses.

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