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Joya Casino is closed, please try these instead:

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Joya Casino

Player Rating 219 reviews
9.2/10
219 reviews
Complaint Response 5 complaints
2 days avg. 5 complaints

AskGamblers Quick Overview

Editor's View

Joya Casino is fun, modern and user-friendly. You can enjoy plenty of crypto-friendly options when it comes to games and payments. There's a good VIP program you can be a part of to earn exclusive rewards and perks.

What we like
  • 24/7 live chat
  • Low deposit options
  • VIP program
What we don’t like
  • Poor choice of responsible gambling tools
  • Low withdrawal limits
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Joya Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://joya.casino/
Established
2023
Licences
Anjouan Gaming Board
Affiliate Program
Languages
English, German, Spanish, Portuguese, Japanese, Arabic, Turkish, Chinese, Polish, Finnish, Danish, Norwegian
Casino Type
Crypto Casino, Instant Play, Mobile, Live Casino

General Information About Joya Casino

Joya Casino is an online casino site that is also crypto-friendly. The casino is available across multiple social media channels, including Instagram and Facebook. You can check the casino rating on this page as well as real player reviews, write your own and keep up to date with their complaints history.

You can use AskGamblers to register and become a member, and you can use any web or mobile device. If you prefer gaming on the go, you can switch to the latest smartphones and tablets. The casino also supports multiple languages, which we have listed in our tabs above.

Once you're a member, you could become part of the VIP Program. The VIP levels mean you can enjoy exclusive perks such as casino bonuses, cashback and more.

StallCation

Complaints

Read the complaints other players have left for Joya Casino. Learn more about complaints.

Show all complaints
Joya Casino - Bonus round funds disappeared
I was playing Floating Dragons Megaways on the 23rd of April and received a bonus round. I won $6297.60 and took screenshots as I'm in the habit of doing when I win a large amount. This time, however, the winning amount didn't move into my account balance, and that's a first to ever happen in many years of online gambling. The money simply disappeared.

After waiting two weeks for resolution while being told repeatedly that it's in the hands of the game provider, I finally received an email this morning stating "We acknowledge receipt of your complaint regarding the display of winnings during gameplay on Joya.Casino. As per our Terms and Conditions (T&C) outlined in section 18.3.6 "If any of the casino games, that are hosted on Joya.Casino, don't show winnings, losses and/or bets on live feed within 3 seconds as the change occurs, Joya.Casino is not in obligation to pay winnings to users with the mentioned issues."

I of course question how this can be correct, fair, or even legal. I also question if the casino in fact even contacted the game provider due to the week long debacle I endured to be paid my previous withdrawal. I started the withdrawal process on the 19th of April and only finally received my funds 10 days later after providing them proof in the form of an email from the payment provider no withdrawal had ever been received. They finally sent the money via a different method a couple of days later.

I've had bonuses freeze and then correct themselves upon a reboot, and I've had to wait a couple of days for a payment provider to check game play for the purpose of a withdrawal after winning a large amount. I've never encountered having a big exciting win only to have the money actually never make it to my balance and a casino say "oh well" two weeks later, and just not receive the money.

This can't be right. Please help.
staus Resolved
$6290.6

Complaint Statistics

Resolved 3
Avg. Amount $ 2,801
Avg. Complaint Duration 6 days
Avg. Response Time 2 days

Review this casino

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Player rating
9.2/10 219 reviews

Top reviews from our players

A great casino overall with a lot of slot variations, lots of deposit and withdrawal options, fast withdrawals, fast deposits and great customer service.

First time playing, I got a welcome bonus and won 400€ without deposit! That was my biggest win without deposit!! Because of that it's my Nr. 1 online casino!

I think the design of the website could be more modern. Also, I had a problem with some withdrawal methods. they didn't work and after contacting the support it took 3 months to fix that problem.

The best casino ever because I really won with them. Quick solution with live chat. They have a lot of interesting bonuses and contests. Choice from many games and game providers.

I really enjoy the layout of the site and how easy it is to navigate around without any backtracking, but if you are in need of assistance the Support Team are there for you. They are friendly, helpful and reply very quickly to your chats unlike some others. There's a wide range of amazing slots to choose from and new exclusive games are regularly appearing. The surprises just keep on coming!!

I had a few issues in the beginning with games not responding or freezing, which was upsetting but my problems were quickly identified and all problems were fixed. I also wish there were more free spins available without depositing, verifying or sending screenshots to claim.... This would be much appreciated.

Joya Casino stands out as a compelling online gambling platform that offers a diverse and immersive gaming experience. With a vast game library featuring over 7,312 slot games and a live casino with 62+ titles, it caters to a wide range of player preferences, ensuring there's something for everyone. What's particularly noteworthy is its acceptance of Binance Coin (BNB), a popular cryptocurrency, showcasing its adaptability to emerging financial trends. This not only grants players more flexibility but also adds an extra layer of security to their transactions. The casino's responsive customer support, available through live chat and email, adds to its appeal, ensuring players can get quick and professional assistance when needed. Furthermore, Joya Casino's commitment to responsible gaming, offering tools for setting limits and self-exclusion, highlights its dedication to player well-being.

Very misleading terms and conditions and generally poor site layout. Poor rtp for me but I’m a realist and I could just have been on a poor run so not blaming them for this. You pay to deposit which I always find a bit naughty as you don’t get a bonus to play with you simply have to keep depositing until you meet the initial wager (just to give you an idea, I got 3% of the way through wagering) so it’s not a bonus it’s a tool to make you deposit more.

Great support, great vip support with the vip Manager miss Skye and the gambling experience and the withdrawal timeframe. The gambling in joya casino makes fun. I won often and the cashouts were all the time possible without problems issues and delays. They just need kyc like Other casinos.

Until now I don't see negative Pointe to Review it here. The casino have done a great Start and is New on the market so they will do the Best to make they Player happy. And also they have deposit and free spins offers that I like.

Promotions and free spins. Also the fact that it has 24/7 customer service is a plus. The games are ok, they have a good variety of providers and live.

Withdrawal process is too slow. KYC also feels a little troublesome. The withdrawal limits are also too low. I kinda wish they would let me take more of my earnings.

I just opened account in JoyaCasino recently, absolutely excited about discovering another DAMA casino. Being part of this group, joya is just another shining example of how to provide gambling services. From smooth deposit and huge game selection to insanely fast verification (during night!!) and subsequent withdrawal immediately after verification completed. Everything in JoyaCasino is just pure gambling perfection. I became devoted player right away.

Easy layout. Perfect for eyes. Easy handling. The support is fast and easy. Dep is all okay. Fast cash. The providers are the best here pragmatic and more.

It's a little vip stats. Freespins not so much... the layout is same as other casinos. Is this yours? So all another is fully okay. I can't complaint.

Inactive user
10/10

It's a new casino experience for me. I like its new welcome bonuses with daily rewards .it has a nice interface and a lot of games. Must try for everyone

Joya Casino News

Read all news about Joya Casino, check for updates and stay tuned for exclusive bonuses.

You Can Claim Your Next AG Coin at Joya Casino
Promotion You Can Claim Your Next AG Coin at Joya Casino

It's been a while since we introduced a new AG Coin, and we're not proud of it. Today, we're righting that wrong by presenting you with Joya Casino, a brand-new member of our exclusive family!When you sign up, Joya offers €10 worth of AG Coin to play your favourite slot games. Learn how below.Claim AG Coin at Joya CasinoClaiming your AG Coin at Joya Casino is easy; just follow these simple steps:Make sure you are logged in to your AskGamblers accountClick on the AG Coin button on the Joya Casino review pageClaim your AG Coin and start playing!Claim €10 worth of AG Coin at Joya Casino and play your favourite slots!Here are the bonus terms and conditions:Any winnings generated from this bonus are subject to a wagering requirement of 3 times (3x) the total amount won;Before the withdrawal, you must put in a minimum deposit of €10;Only slot games are allowed;The maximum cashout is set at €100.This offer can be claimed independently from the casino's welcome promotion, meaning you can claim both bonus offers!As soon as you put in your claim, the AG Coin will be credited to your account, and you will be ready to start enjoying your bonus money immediately!Good luck!

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