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Joo Casino

Our Rating CasinoRank
8.6/10
CasinoRank
Player Rating 275 reviews
9.1/10
275 reviews
Complaint Response 24 complaints
2 days avg. 24 complaints

AskGamblers Quick Overview

Editor’s View

Joo Casino has a straightforward but well-organised layout. Players can clearly see the games offered at the casino and the main features of the online gambling website. Navigation is simple, and there’s a side menu that helps you access every corner of the casino.

What we like
  • Live chat 24/7
  • Mobile casino
  • Multiple currencies accepted
What we don’t like
  • Small selection of table games
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Joo Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.joocasino.com
Established
2014
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, German, Spanish, Russian, Finnish, Norwegian, French, Italian, Slovenian
Casino Type
Instant Play, Mobile, Sports, Crypto Casino, Live Casino
VIP / Loyalty Program
VIP Program

General Information About Joo Casino

It’s hard to choose a reliable casino, but Joo Casino checks all the boxes that make an online casino safe for players.

The online gambling site has existed since 2014, and it obtained a valid gambling licence from the government of Curacao. It’s owned and operated by Stable Tech N.V. Casinos, a reputable company in the online gambling space.

The operator has kept a high CasinoRank and Player rating at AskGamblers, another indicator of it being a great place to spend your time. However, before you register, read our in-depth casino review to learn more about what Joo Casino brings to the table.

StallCation

Complaints

Read the complaints other players have left for Joo Casino. Learn more about complaints.

Show all complaints
Joo Casino - Can't verify to withdraw
The casino is withholding the withdrawals based on the excuse that IBAN verification is only done via pdf. I was given different versions by different customer support agents. Spent countless chats being taken for a ride.

The issue in question is I placed a deposit via Revolut, got everything verified and when I requested a withdrawal, the casino cancelled the withdrawal and requested bank transfer from a different account.

I provided a photo of the original bank statement that the bank sends to me on a monthly basis. They said they do not accept photos of the bank statement, which is new to me as Softswiss brands allow photos of statements.

I scanned the statement with a scanner app and sent them the pdf version, they once again said they don't allow scanned copies.

I went to the bank and requested to get a pdf statement in order to provide to them but they said they don't provide pdf statements. I asked them if they could make an exception and I was told no, you can scan and send as pdf.

Went back on chat and kept being told that they can't do anything. Requested if I could verify maybe Skrill and get withdrawal through Skrill, but I was told that nothing can be done and kept being given excuses of why they don't want to pay me.

I want my 460 Euro and since the casino couldn't perform withdrawals to my Revolut account, it's up to their responsibility to provide alternate solutions in order to pay me out. Saying they only accept pdf is not per the licensing requirements as photos of the bank statement are also accepted in the guidelines. This for me is a practical excuse to not allow the payment.
staus Resolved
€460
Joo Casino - Over Two Weeks Waiting for Withdrawal
On the 8th of July I made multiple deposits to JooCasino. I’ve been a member at JooCasino for a long time but have never managed to make a withdrawal and to say the withdrawal process is a nightmare is an understatement.

I had made multiple deposits on the 8th and finally found myself getting a nice win and went to withdraw €600. As it was my 1st withdrawal, I was expecting to be asked for documents which I was more than happy to provide. The process was arduous given the fact that I had moved home during the lifespan on my account in October and I could not change the address in my profile in JooCasino. So, I was asked to provide documents verifying my residency in both places which I duly provided and my address was changed.

Once all my documents get verified this is where the nightmare really kicked in. I live in Ireland and one of the prominent banks in Ireland is Ulster Bank. Ulster Bank are closing down and ceasing operations in Ireland and have instructed all their account holders to move their banking elsewhere. I did this and moved all my banking to Revolut which is a fully licenses and registered European bank. As a result my Ulster Bank account was closed and I destroyed the debit card associated with it as instructed.

I had made many deposits to JooCasino since April when I 1st got my Revolut account and Revolut Debit Banking card and it has functioned like any other banking service I have ever used.

Now, back to my withdrawal nightmare. Once I had all my documents submitted and verified, I attempted to withdraw to my Revolut Debit card which I had just had approved by the verification team. The withdrawal was rejected. I asked Live Chat and was prompted to send in even more documents, which I did. I proceeded to request withdrawals twice more to my debit card from Revolut which were all rejected.

I was then asked by Live Chat to request a withdrawal via Bank Transfer which I did 3 times, every time getting rejected. I consulted live chat again and was told the financial manager refused to pay out to Revolut even though I was deposited with that same method multiple times. I was then ridiculously instructed by live chat that if I wanted to withdraw, I needed to setup a whole new bank account which I blankly refused as I do not need one. I have used Revolut at multiple other casinos and never had an issue.

I was then told I could withdraw to Skrill but it was down and would return on Saturday. It never returned. I now sit here with 4 withdrawals to my Revolut Debit card rejected and 3 withdrawals via Bank Transfer rejected.

After my 7th attempt to withdraw I received a very strange email from JooCasino asking me to sent a screenshot of my MiFinity account, which I found very strange. Firstly, I do not have a MiFinity account and certainly never used it on JooCasino, and secondly, I had never even heard of MiFinity before so why there were sending me an email to verify documents for that payment method is beyond me. Maybe they got me confused with someone else.

As it stands I'm waiting on JooCasino to sent money to my Skrill account for 2 weeks now on the 25th of July. I had to deposit via Skrill just to get the option for Skrill withdrawal to be available to me.

Seeing as JooCasino seem to refusing to pay me my winnings I feel there’s no other option than to lodge a formal complained. Hopefully someone here can point me in the right direction to do that.
staus Resolved
€625

Complaint Statistics

Resolved 19
Avg. Amount $ 923
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
9.1/10 275 reviews

Top reviews from our players

Signed up after reading about their welcome bonus and wasn’t disappointed. It gave me a nice boost to start exploring their massive game library. What I didn’t expect was how much I’d enjoy the other features, like the daily challenges that keep things spicy.

Hello Bryggaa, We're thrilled to hear that you found our welcome bonus to be a satisfying start to your gaming journey with us! Thank you for your positive feedback and we look forward to providing you with more thrilling experience in the future!

user avatar

The gamble feature here adds so much excitement. Love having the chance to double up my wins. The anticipation with each spin is a chef’s kiss 😙 love it!

I was particularly pleased that the withdrawal limits here are more flexible, allowing players to withdraw according to their preferences and playing style.

Hello Aberration, It's fantastic to hear that you're enjoying the excitement that the gamble feature brings to your gaming experience! We're pleased that our approach has met your expectations and contributed to your overall satisfaction.

user avatar

The slot volatility here strikes a great balance. It’s perfect for players who like a mix of small frequent wins and the chance for big payouts. I also love how every win feels like a celebration here. The sound effects and visuals when you hit a winning combo are just exhilarating😎

Hello Monta, We're delighted you appreciate the celebratory vibe with every win! It's fantastic to know you find the sound effects and visuals exhilarating. Enjoy the excitement and happy spinning!

user avatar

The percentage of winnings pleasantly surprised me, and statements about provable fairness of games are gradually confirmed by the time I spend in games, I tend to believe that here are fair conditions. Bonuses, of course, a nice addition to the game, and I'm glad that the casino regularly pleases me with interesting offers. Even the Christmas gift added excitement to the gameplay.

It is important to note that your customer support has shown a willingness to help resolve issues that have arisen. I hope that this positive dynamic will be maintained and the team will continue to provide high quality service.

Hello MoneyGame, We're delighted to hear that you've had a positive experience with our games and bonuses. Thank you for your kind words, and here's to more exciting moments and excellent support in the future!

user avatar

After successful registration, I activated the bonus which pleasantly surprised me. Playing with the use of this bonus, I managed to unscrew the wager and increase my balance. I note that after verifying my account and deposit, I successfully withdrew my funds and continue to enjoy playing at the casino. The casino provided excellent support and helped me out.

Even when there were glitches when using my Android smartphone, the casino staff was ready to provide me with detailed instructions on how to fix the problem. I rate the professionalism and patience of the chat representatives who supported me in the situation at 10 🌟

Hello werewolf, We're thrilled to hear about your positive experience! It's great that you enjoyed the bonus, successfully met the wager and had a smooth withdrawal process. Your feedback means a lot to us!

user avatar

As an active player, I have been playing poker and casino games for many years. Over the past few months, I have thoroughly enjoyed playing at Joo Casino. I have encountered various situations while playing, but I would like to point out that I have received wonderful service. I would like to emphasize that every experience is different, and in my case it was positive. I hope that my interaction with the platform will remain as pleasant in the future.

Hello Endelon, Glad to hear you've had a positive experience at our casino! We value your feedback!

user avatar

When I started playing, I complied with all the terms and conditions, having carefully studied them before starting. When luck smiled on me and I won significant amounts, I decided to withdraw my money. They provided me with a professional and attentive service, solving all my questions. I am now convinced that this is an honest and responsible casino. My winnings were legitimate and the withdrawal process was completed successfully.

Hello boogie-woogie, We're delighted to hear about your positive experience with the casino. Wishing you continued luck and enjoyment!

user avatar

I won $500 in the bonus round, which was a pleasant surprise for me. After continuing the game for a few more minutes, I realized that some of the winnings were lost, but I still enjoyed the gameplay. Perhaps I didn't fully understand the rules, but in the process of communicating with the support team I was given clarifications and now I have a better understanding of the games I enjoy.

Hello Melupertonit, Thank you for sharing your experience! It's great that our support team could provide you with clarifications, improving your understanding of the games you enjoy. Happy gaming!

user avatar

I am a regular visitor to this casino, having played here since the beginning. I talked to my VIP casino manager, who explained that they actually have all the necessary licenses and strive to provide a fair and safe gaming environment. During this time I have invested a considerable amount of money and I would like to point out that, the winnings always come quickly👍

Hello WaltherBerg, Thank you for being a loyal visitor to our casino and for sharing your positive experience with us. We greatly appreciate your trust and support since the beginning of your gaming journey with us!

user avatar

When I played their original games such as "Crash" on the site, I noticed that every round I played went by without any delays or glitches. There were more than enough opportunities to win, I was happy to calculate my next round I wanted to bet on.
I had a few lucky moments, with two rounds ending with 4.93x in a row, where one of the rounds I successfully completed and took the money.

Hello Jaggier, Thank you for sharing your positive experience! Your feedback is valuable to us as it helps us provide the best experience for our players.

user avatar

Joo Casino News

Read all news about Joo Casino, check for updates and stay tuned for exclusive bonuses.

Take a Shot at MacBook Pro and Other Big Prizes in Our Exclusive Joo Casino Tourney!
Promotion Take a Shot at MacBook Pro and Other Big Prizes in Our Exclusive Joo Casino Tourney!

Autumn is in full swing, and with Halloween behind us, it may seem a bit dull at times. But not at AskGamblers! We partnered with one of our online casinos to make the season as exciting and colourful as possible!From 9-30 November, Joo Casino is hosting a tournament charged with Apple products on top of €11,100 and 8,000 Extra Spins, a share of which you can win if you join the campaign!A Tournament to Remember!We will get to the prizes in a minute; we just want to make sure you get all the details on how to participate in our latest exclusive collaboration with Joo Casino.For starters, you should know that the tournament is open to ALL new and existing AskGamblers players, so even if you haven't registered before, you are free to do so now and join the party.To take part in the three-week tournament at Joo, make sure you are a member at AskGamblers!The strategy is as simple as it gets: you will earn your place in the leaderboard by placing bets on eligible online slot titles. For every €1 you bet, you get 1 tournament point; the minimum bet is set at €0.50 or your preferred currency equivalent.There are as many as 500 guaranteed prizes, ranging from flagship Apple products to Extra Spins, so believe us when we say this tourney is worth checking out!Now let's take a look at the prizes, shall we?The Prizes Have Never Been More TemptingJoo Casino went out of its way to offer some enticing prizes in this latest campaign, spreading them to 500 players. Apart from Apple products, the prize pool holds €11,100 and 8,000 Extra Spins!Without further ado, let's see what you stand to win in this tournament:1st prize: 13" MacBook Pro2nd prize: iPhone 14 Pro3rd prize: Apple Watch Ultra4-250th: up to €700251-500th: up to 100 Extra SpinsYou'll be pleased to know there are zero wagering requirements for the top prizes, while a requirement of x5 and x30 comes for the cash prizes and extra spins, respectively.Check out the full list of qualifying games as you get familiar with the terms and conditions over at Joo; we bet you'll find a slot or two that spins your reels!Good luck!

Joo and Slot Hunter Invite You to Win Lucky Spins!
Promotion Joo and Slot Hunter Invite You to Win Lucky Spins!

Joo Casino and Slot Hunter Casino have launched the Lucky Spins promo, and it has never been more exciting! If you like a challenge, you can complete tasks, and guaranteed prizes are waiting for everyone that does!Get Involved With Lucky SpinsPlaying your favourite online slots and games is fun, but now you can enjoy additional prizes at Joo Casino and Slot Hunter Casino.The casino will set tasks, and the rules are so simple that you can all enter!If you’re a member at Joo Casino or Slot Hunter Casino, you can enjoy your favourite games with additional prizes as you complete tasks.We don’t know what the tasks are, but you can discover them when you log into your account!When you complete the tasks you will be invited to spin a wheel and win guaranteed prizes. Whatever prize the wheel stops on is yours to keep!Push Yourself to Be the BestThe casino will release Silver and Gold challenges so you can double your chances of winning big and enjoy all the extra bonuses!If you’re not a member at the casino yet, that’s fine. We have included all the links you need to get started!Once you’re a member, you can start getting involved straight away. All we ask is that you check out their terms and conditions before you get started.Good luck!

Enter Joo Casino's Weekly Slot Tournament With Big Prizes
Promotion Enter Joo Casino's Weekly Slot Tournament With Big Prizes

The Wonder Hunt Tournaments are running weekly at Joo Casino, and there is €5000 in the prize fund. You’re also playing for a share of 5000 casino spins, and you must play selected online slots for a chance to win.The tournaments reload every Wednesday at 11:00 CET and stays on until late Tuesday!Race to the Finish Line Every WeekIf you love tournaments, you’ll love Joo Casino. The online casino resets its slot tournament every Wednesday, so you get a new chance to win every week.You’ll see the qualifying slots on the tournament page; all you have to do is play them for a chance to win. The minimum bet requirement is €0.50 (or any currency equivalent).Pick any slot you like from the list; if you bet at least €0.50 per spin, you will start collecting tournament points.You will need to start earning victory points to fight off your competition. The win condition is Strategy Bet. You will earn one point for every €1 you bet; the more points you collect, the higher the leaderboard you’ll climb.Finish in the Top SpotsThere are 150 positions on the leaderboard. If you secure a place in any of these, you will win a share of €5000 or 5000 spins. If you finish in the top three positions, you’ll win one of the following:1st Place - €10002nd Place - €5003rd Place - €200All prizes are credited with a 5x wagering requirement. If you win casino spins, they’ll be credited to BGaming’s Book of Cats Slot, and any winnings derived from the spins will need to be wagered at least 30x.Full terms and conditions can be found at the casino, and the rest of the leg work is down to you.Good luck!

SOFTSWISS's First Jackpot Aggregator Results Deliver Surprising Numbers
Industry SOFTSWISS's First Jackpot Aggregator Results Deliver Surprising Numbers

The Jackpot Aggregator is SOFTSWISS' newest unique iGaming tool, and the business has shared the initial client feedback.After taking part in jackpot promotions, up to 50% of players increase their average bet amount, while over 70% of casino players boost their daily wagering. Business Growth The Jackpot Aggregator, an iGaming business solution for player acquisition, engagement, and retention, was introduced in October 2021.The SOFTSWISS team has data from its first client, the N1 Partners Group, which has benefited from both local and worldwide jackpot campaigns, to analyse the impact of jackpot campaigns on key casino KPIs. To demonstrate the effect of the solution on business growth, statistics from three projects of the casino group, namely N1 Bet, Fight Club, and Joo Casino, operating inside the Curacao jurisdiction, were provided from late November 2021 to March 2022. Jackpot Promotions: User ReactionThe results show that the number of players who participate in jackpot campaigns has been steadily increasing throughout the studied period. As per the results, the users who placed at least one jackpot wager comprised half of the audience, while the other half were entirely new users.According to the survey, 47.5% of players only participate in jackpot games. The percentage of players who frequently wager on jackpot games is higher than those who do not wager on jackpot games: 82.3% vs 17.7%, respectively.A Sharper Focus on Different Player GroupsFinding efficient techniques to recruit and keep gamers is an ongoing challenge for any operator. According to the data, the Jackpot Aggregator is a global solution that promotes increased audience loyalty from both new and existing customers. The Jackpot Aggregator is a global solution that promotes increased audience loyalty from both new and existing customers. As noted by Aliaksei Douhin, Product Manager at SOFTSWISS Jackpot Aggregator, the introduction of the jackpot campaign helps to focus on a specific type of players, allowing endless options to affect the user activity and produce significant results.Results of the Campaign: Bet Sum GrowthOne of the crucial measures examined by the SOFTSWISS team to better understand the solution's impact on user engagement is the variation in each player's performance before and after taking part in the jackpot campaigns.The following figures are the most impressive, all summed up after participating in the jackpot campaign:Approximately 50% of players increased their average wager amount. Nearly 50% of those users show an increase in the average wager amount of 75%.Up to 70% of gamers increased their daily wagering, often several times.The average daily number of bets, another measure of player activity, increased as soon as sponsors launched their first jackpot campaign. Douhin added, The combination of the Jackpot Aggregator team's skills and the operator's experience is a significant item for building distinctive campaigns that help to control important brand indicators and, consequently, affect growth.The first global jackpot spanning MGA licenced brands was just launched by the SOFTSWISS Jackpot Aggregator, solidifying its position in the market. The team is also working to increase the number of partners. The virtual jackpot system will eventually include game aggregators, casino platforms, game providers, and respectable casino operators.

SOFTSWISS Mystery Drops Promo Goes Global Across N1 Partners Casinos
Industry SOFTSWISS Mystery Drops Promo Goes Global Across N1 Partners Casinos

SOFTSWISS Jackpot Aggregator just launched a global campaign across MGA-licensed brands in an effort to boost customer experience and player loyalty worldwide. According to the supplier, operators have the chance to manage and customise the campaigns in line with player needs and preferences.Mystery Drops Is OnFollowing last month’s campaign with N1 Casino, the provider is now expanding the reach of its unique campaign to the rest of N1 Partners Group brands.The fact that the campaign has gone global means that players of both brands can “hit the prize when placing bets in different online casino games”.Join SOFTSWISS Jackpot Aggregator's Mystery Drops campaign at any N1 Partners Group casino!“We are pleased that more and more N1 Partners Group projects are joining the Mystery Drops promo,” said Yaroslav Laptev, Chief Product Officer N1 Partners Group. “This promo is now working exclusively on our online casinos and we see that our audience appreciates this novelty,” Laptev noted, adding that “more than 2,500 prizes have already been won.You can join the Mystery Drops promotion at any N1 Partners Group casinos, including N1 Casino, Slot Hunter Casino, Joo Casino, Fight Club Casino, and N1Bet Casino.

Joo Casino Makes Headlines as a Lucky Player Wins Over $180K
Big Win Joo Casino Makes Headlines as a Lucky Player Wins Over $180K

A Joo Casino player has become their latest big winner thanks to NetEnt's popular Divine Fortune Slot, which paid out over $180,000. The online casino is all about making headlines, and their latest jackpot winner just happened to be at the right place, at the right time. A Jackpot Win Joo Casino, part of the N1 Partners Group, is home to many jackpot slots, but Divine Fortune stole the limelight this time. The player decided to try the game with no idea what was in store for them. The beauty about jackpot games is that no one knows when the jackpot is ready for the taking. This player spun at the right time, which brought them a win of $188,730!One unexpected player picked NetEnt's Divine Fortune Slot but little did they know that a life-changing jackpot was heading their way.NetEnt's popular jackpot slot has a history of dishing out big wins. Last year, another Joo Casino member played the same game and netted themselves $200,000!You Can Try TooIf you're a serial jackpot hunter or even just someone who likes to give them a shot now and again, it's worth noting that the casino has launched a unique Mystery Drops promo. This means that jackpot draws are now more frequent and boast a much larger prize pool! It also means that you can now play at Fight Club Casino, Joo Casino, and N1 Casino and be in with a chance of winning a jackpot, just like the player above! If you need to register at any of the casinos, just absolutely fine. Registration takes a few moments, and then you can deposit and play on a range of different currencies, including crypto. If you don't like jackpot games, that's okay too! You'll have your pick from hundreds, if not thousands of titles so what are you waiting for? Go and have fun, and if you win a jackpot, it's a bonus!

SOFTSWISS Jackpot Aggregator and N1 Bet Enter Partnership
Industry SOFTSWISS Jackpot Aggregator and N1 Bet Enter Partnership

SOFTSWISS Jackpot Aggregator and N1 Bet have signed a partnership that promises a fruitful future collaboration.By integrating the N1 Bet casino into its virtual jackpot system, the SOFTSWISS Jackpot Aggregator strengthens its collaboration with N1 Partners Group. The cross-brand jackpot campaign is open to all N1 Partners Group casinos that operate under the Curacao license.Better Chances for Winning The SOFTSWISS Jackpot Aggregator is now connected to three N1 Partners Group casinos: Joo Casino, Fight Club Casino, and N1 Bet Casino, all of which are licensed in Curacao. They're all part of the worldwide Jackpot created and shared among these casinos' players. The jackpot pool is calculated using all of the bets placed by all casinos participating in the global Jackpot. This boosts bettors' interest and commitment, as they have a better chance of winning higher sums.Jackpot as a Service Business Model The new Jackpot as a Service business model from the SOFTSWISS Jackpot Aggregator allows clients to generate and administer jackpots inside their brands easily. Casinos, gaming providers, and aggregators will all benefit from it. Ready-made jackpot setups (jackpot templates) with customisation possibilities and access to numerous game mechanisms are among the features provided to SOFTSWISS Jackpot Aggregator clients. This allows each client's jackpot campaign to be unique.Aliaksei Douhin, Product Manager at the SOFTSWISS Jackpot Aggregator, commented SOFTSWISS Jackpot Aggregator has already received a lot of attention from online gaming enthusiasts, even though it was only recently launched. "I am delighted that in the case of N1 Partners Group, we have been able to launch and organise several projects so quickly, which can now take advantage of the Jackpot Aggregator.""Our product opens up unlimited opportunities not only for casinos that have joined the global jackpot but also for the players participating in it," said Douhin.Chief Product Officer of N1 Partners Group, Yaroslav Laptev, said, "Connecting to the comprehensive SOFTSWISS Jackpot Aggregator solution allows our players to participate in jackpots by playing their favourite games from different game providers. This has a positive effect on gaming activity on our projects and attracts a new audience."

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