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Page 11 – Player Reviews for Joo Casino

Joo Casino
Welcome Bonus

100% up to €1000 + 100 Free Spins, 1st Deposit Welcome Bonus

Our Rating CasinoRank
8.7/10
CasinoRank
Player Rating 355 reviews
9.3/10
355 reviews
Complaint Response 24 complaints
2 days avg. 24 complaints

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Player Rating
9.3/10 ● 355 reviews

AI-Generated Summary of Our Player Reviews

Players appreciated the wide selection of games and the user-friendly interface, which makes navigation easy. Many also enjoyed the fast withdrawal process and the variety of promotions available, which kept the gaming experience engaging.

Some players expressed concerns about the high wagering requirements for bonuses and the occasional delays in withdrawals. Additionally, a few found the bonus terms and conditions to be unclear at times, leading to confusion.

Top Reviews From Our Players

No matter what anyone says, it is real to win here. Winning is not guaranteed, luck-based, you know. The service is designed in such a way to make the experience of being here better, even if you loose. I was given a large number of bonuses, support responded nicely and quickly.

Hi Capitulation, Thank you for playing with us! We really appreciate your favorable review!

user avatar

Good option for those who play little-by-little. Joo has nice minimal deposit options so I don't have to turn inside out a purse. Also it got a very nice and big catalogue of slots, so I'll never get bored. Chance of winning is quite good and I never saw a losing streak.

Website can be challenging to go through on mobile version. It is even made it hard to register my account but I've managed to succeed. So please, Joo, make it more comfortable. Thanks.

Hi ElectricEel, Thanks for the constructive response. In the future, we think that you will see us improve.

user avatar

I haven't got my hands on a big win or a jackpot of any kind but it is not going to stop me from trying my fortune even more. First deposits are made with a bonus so make sure to type in promo code. I got so many small wins, so I figured out it is not rigged.

Hello, We have a very nice choice of slots, so you can find even a few to your liking. We wish you luck with all our games!

user avatar

I like to occasionally go to different casinos and spend my money. I don't usually win, but the last spins from the bonus won more than I invested. I know it is pure luck and I ended up not getting much money. But it was so emotional. While withdrawing I got scared almost instantly I got my money via fiat :) :)

Hi MUTTONCHOPS1121, Thank you for choosing us! We wish you more luck!

user avatar

It gave me that kind of vibe like in a real-life casino. It’s colorful, lively and with so many things to do. It was kind of hard to get a grip over the deposit-withdraw system though, so it took some time. At last I’d like to say thanks to support group :)

Hi BLACKLIGHT121, We hope we will surprise you with anything else in the future!

user avatar

Guaranteed and luck-based bonuses, promos, lucky spins, etc
+- Variety of providers and slots, if you didn’t find your slot, you can try an alternative version
- Deposit and withdraw on Visa or Master Card, I've got no experience with crypto or electronic wallet, but the site says that it is an option

Still, there are some cons. They did not ruin my impressions but I believe it's something the developers should think about.
- Slow connection
- Battle pass could be more generous and versatile

Hi, Thanks for such a detailed review! We will also take your suggestion into consideration.

user avatar

Everything is fine. At first, I was nervous about a deposit, but overall it came out pretty good. Now I’m thinking of getting VIP status, because of my favorite slot and bonus features.
Assortment is growing as I can see, so maybe I’ll try something new soon.

Hi TANAKA2077, We have very cool bonuses for VIP players, so we are looking forward to see you among out happy customers.

user avatar

Nice website, but for some reason I got a pretty slow connection to the site. Here is where I couldn’t find my wallet as an option. So I needed to create a new one and transfer. I hope it’ll be fixed soon. Good thing that I got fortune on my side and I even withdrew some cash, so I’m on top.

Hi KROPOWI, We try to eliminate all the shortcomings on our part, so in the future, you will not be experiencing same problems.

user avatar

Satisfying experience generally speaking. I’ve been playing for several months now and only once have I got a problem with the withdrawal. Live support chat helped me fast enough, so I’d say that this weak point has been fixed.
Also in my opinion mobile design needs some tweaking.

Hi, We have taken your comment into account. Glad you like our casino a lot!

user avatar

1. Great welcome bonus. 2. Clear and original design. 3. Fast and reliable payments. These are the main indicators of quality and I am satisfied, as Joo Casino satisfies them. I think many players will like this casino and its services

I didn't really like the mobile app, as it never started, unfortunately. So if I were the developer, I would pay more attention to this issue as many players gamble using their mobile devices

Hi Jesanesh, Thanks for the kind words. We recognize that applications do not always run smoothly, but work is being done on this.

user avatar

This casino has an excellent convenient service and a wide list of games and providers. It is very convenient for me to conduct payment transactions here and the money comes very quickly. I really like that you can pay with both fiat and cryptocurrency. In general, there are many advantages, I recommend it to everyone

Good evening BIGISAAK, We are happy you appreciated the choice of providers and currencies. Wish you luck in favorite games!

user avatar

I like the web feature. And how many game they provide. It doesn't took long for support answer the chat even though in process the support doesn't give any solution.

Really doesn't make sense on handle user problem. They ask so much detail on transaction, they insist something that me and my bank doesn't have.
I think their support team doesn't understand the procedure of transaction between user from other country who doesn't do direct transfer to them and they insist ask IBAN and other think where all of that they ask is on the 3rd party merchant who handle the payment.

Good day MHAMADT, Your remark to the verification issue was taken into consideration. We hope you will have no problems in this respect any more.

user avatar

Joo Casino is really one of the top gambling clubs in the field of online gambling! I've been playing here for several years now and I've never been disappointed. On the contrary, the casino is only getting better.

I don't really like the visual style of the casino. As for me, it could be more readable. However, this does not prevent me from navigating the site and finding the right slots :)

Hi ESTELLE906090, Thank you for your kind words! Your feedback is very valuable.

user avatar

With a wide range of game providers on this site, you should have fun with Joo Casino because you have tons of gambling choices when you register an account there. You can also interact with people and the support staff using live chat on the side.

Some people have made complaints to the site and they haven't been fixed just yet. That is a disappointin1g development but people know that it will be fixed sometime soon because this is still a small operation that can improve with time.

It was a bit complicated to pass all the verification process at first. And I had to request some help from live chat manager to complete it. Their customer service is quite professional I must say. So now i can enjoy Joo casino website fully.

Dear VK12, Thanks for your honest feedback! We are really glad that you passed the verification successfully, we want to note that this is a mandatory procedure for making payments. We are glad that now you are not limited by anything and can fully enjoy our casino. Best regards, Joo Casino

user avatar

It’s a pleasure to deal with Joo casino! I’m satisfied with proper amount of payment methods which makes life easier. I can say that it’s really important for me to have different options for making deposits and especially withdrawing money. Till now I have just the best experience with this casino.

Dear JESS_KIMBERLY, Thank you so much for your review and your kind words! We do our best to provide the best experience to our players. We’re really glad you liked us and we hope to hear from you again! Best regards, Joo Casino

user avatar

Just recently registered on this website and absolutely surprised with great variety of games and slots there.
Cool and attractive interface on Joo!
But what I really like the best is reload bonuses program, which is simple and beneficial.
Joo is the best!

Hi VERONIKA1, We highly appreciate you taking the time to provide us with your feedback! It’s really great to hear you had only a marvelous time at our casino. Wish you more great moments with us! Best wishes, Joo Casino

user avatar

Excellent variety of payment methods. Thanks to great customer service varification procedure went extremely fast. Live chat manager was quick to response and in a very politely way explained what to do. Love Joo Casino, best experience.

Hey PROGAMER, We are incredibly grateful for your feedback and pleased to know your experience with us was nothing but positive! Looking forward to hearing from you again! With our best wishes, Joo Casino

user avatar

Joo casino is managed and owned by Dama NV group and is authorized and regulated by Government of Curacao. The casino has recently updated their site and the new site is sleek and has a great interface. The mobile version of the site is even better as the site loads instantly and navigation through the entire site is quick. The sign-up process at the casino takes around 1 minute and you can start playing as soon as you enter your profile details after verifying account. The casino offers you to choose from 15 fiat currencies and 6 crypto currencies. You can choose to play with whichever currency you want to play with at any deposit. The minimum amount for deposit and withdrawal is €20 and the casino provides more than 6 payment method for every currency.

Joo Casino has almost 100 slot providers and these providers come together to give you more than 5000 slots. Some of the providers at this casino are BTG, Elk, Thunderkick, Playn’Go, Relax gaming, Push, Netent and many other small and big providers. The casino also has a live casino and sports section. The sport section has betting odds available for almost 30 sports and 60 e sports. To enhance your experience at this casino they also offer you a Welcome bonus package where you can claim bonuses worth €1000 across 3 deposits. The casino has a first, second and third deposit bonus of 100% up to €200, 50% up to €300 and another 50% of up to €500 respectively. To turn the bonus money into real funds you need to wager bonus funds 50 times in 7 days. The maximum bet while being on bonus money is €5. The casino has a very long list of restricted games but when your casino has more than 5000 slots, I think they can pass with this negative point. Apart from the welcome package they also have reload offers, free spin offers and weekly and monthly tournaments.

The casino has an amazing support and they reply to emails and live chat very swiftly.

The verification process takes under 24 hours and if you upload correct documents, you are good to go. Withdrawals are processed in order and expect your withdrawals in under 3 to 4 hours.
So far I have had a great experience at the casino in terms of playing slots and the ease of deposits and interaction with staff but my only disappointment is that I have made 3 deposits but never managed a cash out.

Hello BLACKJAX, First of all, thank you so much for a detailed review! Such insight not only helps us to grow better, but also offers other players a better understanding of a particular casino from a fellow player’s viewpoint. While each player will ultimately have their own experience, we try to provide the same high-quality level of treatment and entertainment to everyone. We hope to hear from you again some day! Best regards, Joo Casino

user avatar

Loving Piggy Bank scratch so far. I haven't hit the jackpot but the game is just an overall nice experience. I've also participated in the tournament and win a decent amount, although sometimes I forget I was in it. I don't think I'll go for the VIP status soon so I can't talk about it but the offer seems nice.

I love the games but the bonuses don't seem too convincing. Besides the welcome bonuses, there really isn't much options that warrants complete freedom to the player. You're either stuck with games that can catch up with the requirements efficiently or play high-roller stakes.

Hi M_I_I_K_A, We are pleased to hear about your positive experience. Even the players who haven’t reached any VIP statuses yet can enjoy a wide range of seasonal promos, so be sure to stay in touch. Likewise, we’ll always be here for you! Best regards, Joo Casino

user avatar

The game selection is good as it has the standard DAMA NV/ DIREX NV variety of games. As for payment systems - coinspaid works a treat. The site navigates satisfactorily.

The staff of this casino are rude and will do wrong by the customers at the first available opportunity. Be careful with this casino, read the reviews! It is the same management from long ago.

Hello STEAMA2010, We appreciate sharing your opinion and impressions as your feedback helps us to become better. Our Customer Support is still there for you 24/7 as we strive to provide the most responsive service to our players (based on their feedback as well). If you find the Support Team assistance lacking, you can always reach out to our managers to find the best solution for your issues. We hope for your understanding and believe that these inconveniences did not overshadow the positive sides of our casino that you noted in your review. We wish you good luck! Kind regards, Joo Casino Team

user avatar

I had excellent experience, the wager was piece of cake to complete and the environment was great.
Also the sportsbook section quite fair and easy to use.

I dislike the fact that after my country enter the restricted countries list for joo, the casino let me no time to enter my account and try to withdraw. And the weird thing they keep sending me emails saying that I still have money and I should try play but thats mission impossible cause every try reach the restricted area forbidden message.

Hello XAMENOS, Thank you for sharing your feedback! Unfortunately, Greece has been added to the list of restricted countries at Joo Casino. Please would you send an email to [email protected] with your account information as well as your question? Our Support Team will look into it immediately and conduct withdrawal by transfers to your bank. We would like to apologize for the experienced inconvenience and thank you for your collaboration! Kind regards, Joo Casino Team

user avatar

I like this casino, and I'll be back again for sure. Nice promotions, a lot of games that I like, nice layout, very good chat which is very helpful. If the payouts were faster I would give 10 stars.

Hey PAULI211, Thank you for your review! Ten stars is a perfect score, and we strive to achieve perfection – with the players’ feedback it’s a bit easier! Best regards, Joo Casino

user avatar

I Like this casino, and ill be back again for sure, nice promotions, a lot of games that I like, nice layout, very good chat which is very helpful, if the payouts were faster I would give 10 stars.

Hi CARMEN87, We appreciate sharing your review and hope you’ll have the best time with us! Thank you and good luck! Best regards, Joo Casino

user avatar

Interesting/ Fast payouts. Within 12 hours. Good games. Good support. Great weekly cashbacks and spins from tournaments. Would like a few more match up bonuses, and freebies though.

Withdrawal limits are ridiculously low at 2500 per week. Minimum withdrawal on bank transfers is ridiculously too high at 500. Both cost the player because you end up spending either way to meet the limits.

Hello TARIKPL, Thank you for your feedback. While the general withdrawal limits are not the highest ones out there, dedicated players may count on our managers to work out special conditions that will suit their needs, as our goal is to satisfy all of our players. With best wishes, Joo Casino

user avatar

Interesting! Fast payouts. Within 48 hours. Good games. Good support. Great weekly cashback and spins from tournaments. Would like a few more match-up bonuses, and freebies though.

Hi SH1RO, thanks for dropping a line! We maintain the high quality so more players can have a good time with us. Hope to hear from you again!

user avatar

Graphics and speed! In general, it is a good and interesting casino! Only it is still not easy for me to figure it out! But - I will try! What if you're lucky ?!

Hey SHEPETILOVSKY, Thank you for posting your review! Luck is a fickle thing, but at Joo Casino we do everything so that it may go your way! Best regards, Joo Casino

user avatar

interesting/ Fast payouts. Within 48 hours. Good games. Good support. Great weekly cashbacks and spins from tournaments. Would like a few more match up bonuses, and freebies though.

Withdrawal limits are ridiculously low at 2500 per week. Minimum withdrawal on bank transfers is ridiculously too high at 500. Both cost the player because you end up spending either way to meet the limits.

Hello ALISHA, thank you for the review! If you like bonuses you’ll feel at home with our many ongoing promotions. Hope to see you soon!

user avatar

Hi I'm best casino it's so fair the chat is very fast for answer and chat give very much frees sins, free bonus it's fair the casino have very much good recensions, its nice.

Hello SHADOWSHAVER, thank you for taking the time to leave this amazing review - it’s much appreciated. We are great to see such positivity about our casino, and we are sure that you will get only an excellent experience with Joo Casino!

user avatar

I like the variable of slots u can play, and I like the support always friendly and helpsome
The bonuses coming fast and its easy to find out, I like u can double screen as well.

I dont like the no limit slots out of the blue needs a reconnect, also its a high wager on the bonuses 50x its a bit hard to come through when u are a hobby player as I am.

Hi ZAZZY22, Thank you for sharing your thoughts! While there might be difficulties with some game providers, we offer a wide range of games so you can try something new every day. Moreover, many of our promo-offers have wager requirements lower than standard, so make sure to check them as well. As always, good luck and thank you for choosing us! Best wishes, Joo Casino

user avatar

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