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Some players expressed dissatisfaction with the wagering requirements, wishing they were lower and more clearly explained. Additionally, there were mentions of occasional delays in withdrawals, especially for larger amounts, which could be frustrating.
Top Reviews From Our Players
Star-project Joo is being one of the best, change my mind. Secure processes of withdrawal and deposit, great variety of payment systems. I love their games. That's all
Hi Betterthanyou, It's really gratifying to hear such things. Your feedback is very valuable for us.
After seeing many casinos in my live both live and online, I've got my list of things very important to me. This casino meets those conditions: providers (top >96%), withdrawal and deposit security (sertificates are here). So I give this project 100% of my approval.
Hi BadLlama, We are glad that we have met your expectations and hope that you will continue to enjoy your time with us.
Well-rounded process - registration is intuitive, bonuses are given on every milestone, slots could be given a ribbon for their quality. Deposit and withdrawal could be better. I've got no wallet supported, so I needed to create one. Withdrawal is stressful, because of approval, requiring to take some pictures.
Hi Hakata, Thank you for your honest feedback! We do our best to provide the best experience to our players!
Pretty good project, it fulfills every my need: honesty regarding withdrawal, live casino section, useful bonuses. I would like to also mention their supports that work quite well!
Only thing I'd like to mention that I did not enjoy is one time I tried to play on my mobile device. Slot functioned well, but I needed to use desktop version to navigate, mobile version glitched.
Hi Pouoia, Thanks for your feedback, we are glad that our casino is the one you like! Good luck!
I think that the most important parts of an online casino are promt withdrawal and slots themselves. Both of those things are A+ here so I cant find anything to be mad at, except their mobile version. Slots on my mobile works fine, but design is being strange.
Hi RampantLeaves, Thank you for your feedback, it is very important for us! We will do our best to make mobile version better!
I have been looking for a combination for a very long time to have my favorite provider and honesty when withdrawing funds. Joo pleasantly surprised me, because I found such a combination with them, besides, the bonuses turned out to be very handy
If to be honest, i just didn't have enough time to play with that guys. But. with all that New Year's spare time i guess for me it'll be just good to play more.
Hi Gaymer321, We are glad that you liked our casino and that you have only wonderful experience with us!
In general, everything suits me, support works well, bonuses are calculated correctly and fairly. I didn't notice any problems with the withdrawal, although I won extremely rarely.
I did not have enough tournaments, they are rare and monotonous. Also, the site is not adapted to the phone. Mostly I play from the phone, but here I failed.
Hi Accformylabs, Thank you for your feedback, it means a lot for us. We will definitely take it into consideration. Good luck!
Just a good brand to play online. I like the design, the variaty of slots provided on the website. Bonuses are quite simple, however still I have recieved some and I'm happy with that.
Maybe nothing special, comparing to other brand. But stll a good place to spend some time. Maybe could advice to add more tournaments for a smaller players
Hi Mark1519, Thank you for choosing us! Wish you a good luck in games!
I absolutely adore this casino, it gave me nice first impression and then when I got to gambling, I won. Every other casino that I know tried to make process of withdrawing money tedious and as long as they could. Here that problem doesn't exist.
Hi Strider6, Thank you for a feedback and playing with us!
Excellent service that holds the bar for the six months that I spent here. I have been playing for a long time, I rarely won, but I managed to withdraw. I use the VIP system, because, you can say, I am a regular customer.
There are not many tournaments, I would like them to work in this direction. Also I do not like their mobile version, it is ungraceful and hard to manipulate my way
Hi Holly33, Nice to hear that you have a wonderful experience. Your feedback is very valuable for us.
No matter what anyone says, it is real to win here. Winning is not guaranteed, luck-based, you know. The service is designed in such a way to make the experience of being here better, even if you loose. I was given a large number of bonuses, support responded nicely and quickly.
Hi Capitulation, Thank you for playing with us! We really appreciate your favorable review!
Good option for those who play little-by-little. Joo has nice minimal deposit options so I don't have to turn inside out a purse. Also it got a very nice and big catalogue of slots, so I'll never get bored. Chance of winning is quite good and I never saw a losing streak.
Website can be challenging to go through on mobile version. It is even made it hard to register my account but I've managed to succeed. So please, Joo, make it more comfortable. Thanks.
Hi ElectricEel, Thanks for the constructive response. In the future, we think that you will see us improve.
I haven't got my hands on a big win or a jackpot of any kind but it is not going to stop me from trying my fortune even more. First deposits are made with a bonus so make sure to type in promo code. I got so many small wins, so I figured out it is not rigged.
Hello, We have a very nice choice of slots, so you can find even a few to your liking. We wish you luck with all our games!
I like to occasionally go to different casinos and spend my money. I don't usually win, but the last spins from the bonus won more than I invested. I know it is pure luck and I ended up not getting much money. But it was so emotional. While withdrawing I got scared almost instantly I got my money via fiat :) :)
Hi MUTTONCHOPS1121, Thank you for choosing us! We wish you more luck!
It gave me that kind of vibe like in a real-life casino. It’s colorful, lively and with so many things to do. It was kind of hard to get a grip over the deposit-withdraw system though, so it took some time. At last I’d like to say thanks to support group :)
Hi BLACKLIGHT121, We hope we will surprise you with anything else in the future!
Guaranteed and luck-based bonuses, promos, lucky spins, etc
+- Variety of providers and slots, if you didn’t find your slot, you can try an alternative version
- Deposit and withdraw on Visa or Master Card, I've got no experience with crypto or electronic wallet, but the site says that it is an option
Still, there are some cons. They did not ruin my impressions but I believe it's something the developers should think about.
- Slow connection
- Battle pass could be more generous and versatile
Hi, Thanks for such a detailed review! We will also take your suggestion into consideration.
Everything is fine. At first, I was nervous about a deposit, but overall it came out pretty good. Now I’m thinking of getting VIP status, because of my favorite slot and bonus features.
Assortment is growing as I can see, so maybe I’ll try something new soon.
Hi TANAKA2077, We have very cool bonuses for VIP players, so we are looking forward to see you among out happy customers.
Nice website, but for some reason I got a pretty slow connection to the site. Here is where I couldn’t find my wallet as an option. So I needed to create a new one and transfer. I hope it’ll be fixed soon. Good thing that I got fortune on my side and I even withdrew some cash, so I’m on top.
Hi KROPOWI, We try to eliminate all the shortcomings on our part, so in the future, you will not be experiencing same problems.
Satisfying experience generally speaking. I’ve been playing for several months now and only once have I got a problem with the withdrawal. Live support chat helped me fast enough, so I’d say that this weak point has been fixed.
Also in my opinion mobile design needs some tweaking.
Hi, We have taken your comment into account. Glad you like our casino a lot!
1. Great welcome bonus. 2. Clear and original design. 3. Fast and reliable payments. These are the main indicators of quality and I am satisfied, as Joo Casino satisfies them. I think many players will like this casino and its services
I didn't really like the mobile app, as it never started, unfortunately. So if I were the developer, I would pay more attention to this issue as many players gamble using their mobile devices
Hi Jesanesh, Thanks for the kind words. We recognize that applications do not always run smoothly, but work is being done on this.
This casino has an excellent convenient service and a wide list of games and providers. It is very convenient for me to conduct payment transactions here and the money comes very quickly. I really like that you can pay with both fiat and cryptocurrency. In general, there are many advantages, I recommend it to everyone
Good evening BIGISAAK, We are happy you appreciated the choice of providers and currencies. Wish you luck in favorite games!
I like the web feature. And how many game they provide. It doesn't took long for support answer the chat even though in process the support doesn't give any solution.
Really doesn't make sense on handle user problem. They ask so much detail on transaction, they insist something that me and my bank doesn't have.
I think their support team doesn't understand the procedure of transaction between user from other country who doesn't do direct transfer to them and they insist ask IBAN and other think where all of that they ask is on the 3rd party merchant who handle the payment.
Good day MHAMADT, Your remark to the verification issue was taken into consideration. We hope you will have no problems in this respect any more.
Joo Casino is really one of the top gambling clubs in the field of online gambling! I've been playing here for several years now and I've never been disappointed. On the contrary, the casino is only getting better.
I don't really like the visual style of the casino. As for me, it could be more readable. However, this does not prevent me from navigating the site and finding the right slots :)
Hi ESTELLE906090, Thank you for your kind words! Your feedback is very valuable.
With a wide range of game providers on this site, you should have fun with Joo Casino because you have tons of gambling choices when you register an account there. You can also interact with people and the support staff using live chat on the side.
Some people have made complaints to the site and they haven't been fixed just yet. That is a disappointin1g development but people know that it will be fixed sometime soon because this is still a small operation that can improve with time.
It was a bit complicated to pass all the verification process at first. And I had to request some help from live chat manager to complete it. Their customer service is quite professional I must say. So now i can enjoy Joo casino website fully.
Dear VK12, Thanks for your honest feedback! We are really glad that you passed the verification successfully, we want to note that this is a mandatory procedure for making payments. We are glad that now you are not limited by anything and can fully enjoy our casino. Best regards, Joo Casino
It’s a pleasure to deal with Joo casino! I’m satisfied with proper amount of payment methods which makes life easier. I can say that it’s really important for me to have different options for making deposits and especially withdrawing money. Till now I have just the best experience with this casino.
Dear JESS_KIMBERLY, Thank you so much for your review and your kind words! We do our best to provide the best experience to our players. We’re really glad you liked us and we hope to hear from you again! Best regards, Joo Casino
Just recently registered on this website and absolutely surprised with great variety of games and slots there.
Cool and attractive interface on Joo!
But what I really like the best is reload bonuses program, which is simple and beneficial.
Joo is the best!
Hi VERONIKA1, We highly appreciate you taking the time to provide us with your feedback! It’s really great to hear you had only a marvelous time at our casino. Wish you more great moments with us! Best wishes, Joo Casino
Excellent variety of payment methods. Thanks to great customer service varification procedure went extremely fast. Live chat manager was quick to response and in a very politely way explained what to do. Love Joo Casino, best experience.
Hey PROGAMER, We are incredibly grateful for your feedback and pleased to know your experience with us was nothing but positive! Looking forward to hearing from you again! With our best wishes, Joo Casino
Joo casino is managed and owned by Dama NV group and is authorized and regulated by Government of Curacao. The casino has recently updated their site and the new site is sleek and has a great interface. The mobile version of the site is even better as the site loads instantly and navigation through the entire site is quick. The sign-up process at the casino takes around 1 minute and you can start playing as soon as you enter your profile details after verifying account. The casino offers you to choose from 15 fiat currencies and 6 crypto currencies. You can choose to play with whichever currency you want to play with at any deposit. The minimum amount for deposit and withdrawal is €20 and the casino provides more than 6 payment method for every currency.
Joo Casino has almost 100 slot providers and these providers come together to give you more than 5000 slots. Some of the providers at this casino are BTG, Elk, Thunderkick, Playn’Go, Relax gaming, Push, Netent and many other small and big providers. The casino also has a live casino and sports section. The sport section has betting odds available for almost 30 sports and 60 e sports. To enhance your experience at this casino they also offer you a Welcome bonus package where you can claim bonuses worth €1000 across 3 deposits. The casino has a first, second and third deposit bonus of 100% up to €200, 50% up to €300 and another 50% of up to €500 respectively. To turn the bonus money into real funds you need to wager bonus funds 50 times in 7 days. The maximum bet while being on bonus money is €5. The casino has a very long list of restricted games but when your casino has more than 5000 slots, I think they can pass with this negative point. Apart from the welcome package they also have reload offers, free spin offers and weekly and monthly tournaments.
The casino has an amazing support and they reply to emails and live chat very swiftly.
The verification process takes under 24 hours and if you upload correct documents, you are good to go. Withdrawals are processed in order and expect your withdrawals in under 3 to 4 hours.
So far I have had a great experience at the casino in terms of playing slots and the ease of deposits and interaction with staff but my only disappointment is that I have made 3 deposits but never managed a cash out.
Hello BLACKJAX, First of all, thank you so much for a detailed review! Such insight not only helps us to grow better, but also offers other players a better understanding of a particular casino from a fellow player’s viewpoint. While each player will ultimately have their own experience, we try to provide the same high-quality level of treatment and entertainment to everyone. We hope to hear from you again some day! Best regards, Joo Casino
Loving Piggy Bank scratch so far. I haven't hit the jackpot but the game is just an overall nice experience. I've also participated in the tournament and win a decent amount, although sometimes I forget I was in it. I don't think I'll go for the VIP status soon so I can't talk about it but the offer seems nice.
I love the games but the bonuses don't seem too convincing. Besides the welcome bonuses, there really isn't much options that warrants complete freedom to the player. You're either stuck with games that can catch up with the requirements efficiently or play high-roller stakes.
Hi M_I_I_K_A, We are pleased to hear about your positive experience. Even the players who haven’t reached any VIP statuses yet can enjoy a wide range of seasonal promos, so be sure to stay in touch. Likewise, we’ll always be here for you! Best regards, Joo Casino
Players appreciated the wide selection of games available, including many slots and live dealer options, which kept their gaming experience fresh and engaging. The customer support was also highlighted as responsive and helpful, enhancing the overall satisfaction with the casino.