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Ice Casino

Our Rating CasinoRank
8.4/10
CasinoRank
Player Rating 222 reviews
Complaint Response 81 complaints
1 day avg. 81 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://icecasino.com
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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StallCation

Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
staus Resolved

Complaint Statistics

Resolved 77
Avg. Amount $ 6,704
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

Review this casino

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Player rating
9/10 222 reviews

Top reviews from our players

It's a nice casino with a good variety of games and awesome bonus offers everyday. Payments are very fast and the live chat is always available. All in all a great Casino I would recommend.

ID:29962760Sebastian celinski

ice casino in my opinion is one of the best casinos because it has a lot of bonuses so there is always something to do there 😊😊 there are also a lot of games so everyone will find something for themselves even the most demanding player 😊😊 I recommend it 100% to all those who have not played there yet

Unfortunately there is nothing good to say anymore. Icecasino has gone downhill. Before it was better and they have many games. But the negatives are too big to leave a good opinion.

Lately, there have been serious delays with withdrawal time, chat is useless and just keeps telling you to be patient. Been waiting for 6 days and isn’t even a big withdrawal amount (under 100). They just don't care and dont want to pay customers. So many better options out there so would not recommend this casino anymore.

Ice casinos have many games and providers.. Live games and table games. The license are top and support are very helpful. All in all the casino is very good

There is actually hardly anything that can be said that is bad about ice casino. Except that the payouts take a little long after verification and the verification also takes a long time. Some games are missing from providers like Temple Tumble from Relax

Worst cadinot I've ever experienced. Took 4 weeks before I got my winnings. For 4 weeks they have said that the money is on its way. They blame themselves and use pre-written texts in the chat. A rogue casino that you should watch out for if you want to get your winnings money out within a reasonable time.
I also didn't get any explanation as to why the money was delayed. Also did not receive any compensation in the form of free euros or free spins. So WARNING does this casino.

They have a lot of games and good website but nothing apart from any other casino, except the cons.
Rude support, they avoid your questions and the withdrawals last a lot…. So you have time to play your winnings I suppose . Too many good reviews here, probably they are not real. My experience was awfull. I hope I ll receive my paymants in the end

A few things that are very important is the struggle to withdrawal your winnings. Because that s the point. When you try to withdrawal, they will take a lot for verification and process the paymant. I ve been trying to get my win from a week now and nothing.
The support is rude, they ve been avoiding all my questions.
Also because my winnings were more than my deposits, I cant even withdrawal the whole amount because of it

I haven't played at such a good casino for a long time. Fast payments, fast help, nothing more, nothing less. I'm really trying to find a decent casino now, but I found the right one. I highly recommend this casino, I really haven't found a better one.

Popular, safe gambling platform offering a wide selection of games. Attractive daily bonuses. The website is intuitive, making navigation easy, and customer support is available 24/7. Withdraws in max 7 days.

That's a great casino because have any bonuses and a lots of games and great loyalty fast deposits and withdrawals to the account without any problems... fast KYC verification good online service, and good casino

I definitely recommend ICE casino to everyone, lots of nice casino bonuses, and lots of games and they respond to messages quickly. I have VIP-level status on this website and I definitely recommend it to everyone. I won really nice money a few times.

long wait for payment of funds
long wait for payment of funds weak birthday present, I have VIP level status at this casino. I played a lot on this website I don't know any more disadvantages. I definitely recommend it to everyone

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