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Ice Casino

Ice Casino
Welcome Bonus
Exclusive Offer

170% up to 2000 PLN + 70 Bonus Spins

Our Rating CasinoRank
5.7/10
CasinoRank
Player Rating 234 reviews
Complaint Response 85 complaints
1 day avg. 85 complaints
What we like
  • No maximum withdrawal limits
  • Good choice of payment methods
  • Good choice of responsible gambling tools
What we don’t like
  • Slow live chat times
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Ice Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Established
2021
Licences
Curacao Gaming Control Board
Company
Affiliate Program
Languages
English, French, German, Russian, Finnish, Polish, Portuguese, Spanish, Romanian, Hungarian, Greek, Bulgarian, Japanese, Kazakh, Chinese
Casino Type
Instant Play, Live Casino, Mobile, Crypto Casino
VIP / Loyalty Program
Loyalty Program
Mobile Apps
IOS, Android
Social Platforms
Facebook, Instagram, TikTok, X, Threads, YouTube, Snapchat

General Information about Ice Casino

Ice Casino is an online casino that has been at AskGamblers for some time. You can check out a variety of casino bonuses, and we’ve talked more about the kind of games you can use these on below. 

One of the major perks of picking a casino that has been at AskGamblers for a while is that you can read real casino reviews. These reviews have been written by genuine AskGamblers members who have had hands-on experience at the casino, and we are pleased to report that many of our players rank the casino highly. 

Of course, we’ve reviewed the casino ourselves too! Sit back, relax and once you’ve finished, head over to the casino to register, or visit us in the forum if you have any questions. 

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Ice Casino Bonuses

Check out other Ice Casino Bonuses and pick one that suits your needs.

Discover all bonuses
Exclusive Offer
€10 Cash Bonus
Category No Deposit Bonus
Free Spins N/A
Free Spins WR N/A
Exclusive Offer
170% up to €500 + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit €20
Wagering Requirements 40xb
Exclusive Offer
170% up to 150000 HUF + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 6000 HUF
Wagering Requirements 40xb
Exclusive Offer
170% up to 25000 PHP + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 1000 PHP
Wagering Requirements 40xb
Exclusive Offer
170% up to 5000 NOK + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 200 NOK
Wagering Requirements 40xb
Exclusive Offer
170% up to 500 NZD + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 20 NZD
Wagering Requirements 40xb
Exclusive Offer
170% up to 500 CAD + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 20 CAD
Wagering Requirements 40xb
Exclusive Offer
170% up to 2500 DKK + 70 Bonus Spins
Category Welcome Bonus
Minimum Deposit 100 DKK
Wagering Requirements 40xb
Welcome Bonus
120% up to €300 + 120 Free Spins, 1st Deposit Bonus
Minimum Deposit €10
Wagering Requirements 40xb
Bonus Percentage 120%
Match Deposit Bonus
125% up to €250 + 50 Free Sins, 2nd Deposit Bonus
Minimum Deposit €10
Wagering Requirements 40xb
Bonus Percentage 125%

Complaints

Read the complaints other players have left for Ice Casino. Learn more about complaints.

Show all complaints
Prolonged KYC verification delaying withdrawal

I have been trying to verify my account for around a week now, and it has become a big problem. I have filled out all the points on the KYC verification, and even gotten it approved (all the segments: photo of ID, proof of payment, address, selfie, and source of wealth). After I submitted all the documents I had to, I was asked to provide proof that the cards used for deposits belonged to me. This is, of course, fair to ask for, so I provided them with the necessary proof. Then they sent me a new email, saying I had to show them a bank statement showing the transfer. This I did, showing all the transactions made to their site with the amount of money and which card I used. I even got it approved, yet when I ask them what is wrong and why my account isn't verified, they just send the exact same email about the bank statement. At this point, I don't get any help or anything from their chats or from the emails I sent.

It makes it much worse that the communication system is lacking. It takes a long time to get a response (on email up to many days waiting time via email), and when I get a response, it doesn't help my problem at all. When I get answers from their chat, all the information I get is the same as I have gotten many times.

I completely understand the need for security and proper identity, but I have now provided them with my driving license, proof of my address, selfie with ID, and bank statements showing all the transactions, my bank details, and much more. This is more than they asked for in the first place, so I don't get why my account isn't verified.

This has affected my ability to withdraw funds from the account. I deposited money into the account a few times, had a great time at their casino, and played in good faith. Then I won a good chunk of money (around 3000$). As my right, I should now be able to withdraw those funds, but I can't do that before my account gets verified.

I sincerely hope they fix this soon, as they have a really great casino with cool games and designs. But I can't see myself playing there or recommending it to others if this doesn't get fixed. When deciding to share your personal and financial information, depositing money, and playing at an online casino, the number one most important thing is trust and transparency.

Status unsolved Unresolved
kr31,000
Ice Casino -I’ve been trying to verify my account on Ice Casino for over a week now
I’ve been trying to verify my account on Ice Casino for over a week now, and it’s becoming extremely frustrating. My KYC is not approved in Ice Casino; I already submitted the documents they need. I provided a clear photo ID, a utility bill for address verification, and even a bank statement as requested. Yet, despite doing everything right and submitting all the required documents, I still haven’t received any confirmation.

What makes the situation worse is the lack of proper communication. Their customer service is so slow that it’s almost impossible to get real-time updates. I’ve sent multiple emails and even tried reaching out through their live chat, but the responses are either generic or take days to arrive. It’s really disappointing, especially when other online casinos process KYC verifications within 24–48 hours.

I understand the need for security and proper identity verification, but there should be a more efficient system in place. At the very least, Ice Casino could keep their users informed about the progress of the verification process. Instead, I’m left in the dark, wondering if my documents were even reviewed.

This delay has also affected my ability to withdraw funds, which is very concerning. I deposited money and played in good faith, but now I’m stuck, unable to access my winnings due to KYC delays. It’s not just about the money—it’s about trust and transparency.

I really hope they resolve this soon. Ice Casino has some good games and a decent interface, but unless they improve their verification and support systems, I don’t see myself recommending them to others. People deserve a smooth and secure experience, especially when their personal and financial information is involved.
Status solved Resolved

Ice Casino Complaint Stats

Resolved 77 / 80
Avg. Amount $6,515
Avg. Complaint Duration 6 days
Avg. Response Time 1 day

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Player Rating
9/10 234 reviews

Top reviews from our players

Very very nice and pleasantly pleasant casino, nicely laid out site, lots of game service providers, great bonuses without deposit, sometimes they happen, I even recommend them.

A casino worth your attention. Many frequently updated promotions, a large selection of games and payment methods. Quick account verification and hassle-free chat contact.

Casino with very nice slots, large selection, colorful website, very good contact with support. Fast deposits and withdrawals. Great ways to while away the time. I recommend it to anyone who is starting their casino adventure.

I am very pleased with this casino. Large selection of games, nice graphics, fast deposits and withdrawals. Account verification doesn't take very long either. The casino is solvent, I have never had a problem with withdrawals. solid bonuses and for small deposits, so you don't have to deposit millions to get the bonus.

A casino worth recommending. Has a lot of bonuses for deposits. Free starting bonus. Very good contact with the staff. Large selection of payment methods. Lots of slots from different providers.

Very large variety of bonuses, on the plus side birthday bonuses, quite a lot of deposit methods as well as withdrawals. Live chat open 24/7 which is a very big plus.

With great pleasure I can say that IceCasino is one of the better casinos on the market, a nice, transparent casino with a large list of games. Communication with support is also a big plus. My rating is 10/10. Regards

The only disadvantage I see in this casino is that the withdrawals are not made immediately, but it doesn't matter in my opinion, best regards for all.

I am very satisfied with the customer service, they always help me efficiently in every area. very often interesting bonuses with small turnover. I highly recommend this casino.

The ice casino was my first casino ever, they give free no deposit bonus for registration, cashback without wagering, and many deposit bonuses also. They have MGA license, many games from the best providers and 24h/7 live chat support

Sometimes when I try to withdraw cash they make a long delay. The same thing happen when I try to do KYC veryfication. The bonuses are usually x35 or x40 wagering, for me its too much.

The casino has cool original graphics. Very often they send bonuses for small deposits, which is a big plus. Another advantage is that there are many payment methods, including: PLN 25. I have made a deposit there several times and will probably visit it again.

Once in a while they could give a deposit bonus of PLN 20. This is probably the only thing that could have a slight minus.Sometimes there is a problem with emails from them. A common problem is Visa payments being rejected and commissions being charged.

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