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Hotstripe Casino

Item: Hotstripe Casino
Rating: 1
Author: Goran G.

Player Rating 13 reviews

4.8/10

13 reviews

Complaint Response 16 complaints

2 days avg. 16 complaints

What we like

Completely instant-play
Can be accessed on both desktop and mobile
Integrated alongside many other betting options
Contains a wide range of bonus video slots, table games, and more
Features a live dealer casino
Secured with SSL encryption
Proven fair by independent audits

What we don’t like

No live chat or phone support

Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.

Goran G.

Hotstripe Casino Details

Here you can find all the specific details about this casino.

General
Payments
Games
Responsible Gambling
Customer Support

Website

http://www.hotstripecasino.com

Licences

Curacao Gaming Control Board

Affiliate Program

HotStripe Affiliates

Languages

English, French, Portuguese, Spanish

Casino Type

Instant Play, Mobile

Hotstripe Casino is a fiery online casino available to both desktop and mobile players. It features an extensive line-up of Microgaming, Betsoft, Amaya, and NextGen Gaming slots, card games, and other casino favourites. The site is also home to a live casino section along with a sportsbook, virtual sports betting, poker, and bingo. Its services are available to English, Spanish, French, and Portuguese-speaking players. Hotstripe Casino is licensed by the government of Curacao.

Restricted Countries and Territories

Hotstripe Casino is unavailable to residents of the United States and any country or territory where offshore online gambling is illegal.

Mobile Gaming

More than 70 of Hotstripe Casino’s slots and games can be played on the go. Its mobile website is formatted for virtually any device, including iOS and Android smartphones and tablets. This means that players do not have to download an app to play the games: they just have to open their mobile browser and visit the Hotstripe Casino website.

Security and Fairness

The entire Hotstripe Casino website is protected with SSL encryption, which prevents anyone from gaining access to personal or financial information. This is the same technology entrusted by the world’s leading online banks and stores.

All of the games at Hotstripe Casino are provided by trustworthy platforms who have undergone multiple audits by independent agencies. Players can rest assured that they are getting a fair game here.

Deposit Methods

Bank Wire Transfer, Maestro, MasterCard, Neteller, Paysafecard, Skrill, Ukash, Visa

Deposit Fees

Withdrawal Methods

Bank Wire Transfer, Maestro, Neteller, Skrill, Visa

Withdrawal Fees

Currencies

British pounds sterling, Euros, US dollars

Pending Time

24-48 hours

Withdrawal Times

E-Wallets 24 hours
Bank Transfers 3-5 days
Card Payments 3-5 days
Weekend Cashouts No
Progressive Jackpot Wins None

Game Providers

Amaya (Chartwell), Betsoft, Games Global, NextGen Gaming

RTP

Not publicly audited

RNG Tested

Progressive Jackpots

Game History Feature

Virtual Games

Players will find the full suite of slots from 2 leading providers at Hotstripe Casino. Among these are leading Betsoft 3D video slots like Under the Bed Slot, At the Copa Slot, Boomanji Slot, After Night Falls Slot, and Greedy Goblins Slot. Players will also find many of the most popular NextGen Gaming and Amaya slots like Andre the Giant Slot, 300 Shields Slot, Green Lantern Slot, Dr. Love on Vacation Slot, and Foxin’ Wins Slot, plus many more.

In addition to what’s available in Hotstripe Casino’s live dealer room, players will find an abundance of table games of every variety in the main casino lobby. There are a staggering number of both Roulette and Blackjack variants, as well as other popular games like Caribbean Stud Poker, Craps, Oasis Poker, Three Card Rummy, and Pai Gow Poker, among others.

Hotstripe Casino’s video poker selection features the entire line-up of Betsoft titles, as well as a few from Microgaming. This gives players more than 15 different choices in single-hand, multi-hand, and Pyramid Poker denominations. Games range from the classic (e.g. Jacks or Better and Deuces Wild) to the modern (e.g. Pyramid Bonus Deluxe Poker and Multihand Double Jackpot).

Live Games

Those who are interested in a more authentic table gaming experience can try their luck at Hotstripe Live Casino. This part of the website features real casino games being streamed in real-time from a professional casino studio. Players can enjoy Live Blackjack, Live Baccarat, and Live Roulette, all of which use the same rules found in most land-based casinos around the world.

Deposit Limit Tool

Wager Limit Tool

Loss Limit Tool

Time/Session Limit Tool

Self-Exclusion Tool

Cool Off/Time-Out Tool

Reality Check Tool

Self-Assessment Test

Withdrawal Lock

Self-Exclusion Register Participation

Live Chat

Email Support

[email protected]

FAQ Section

Support

Unfortunately, Hotstripe Casino lacks any sort of instant communication method, such as live chat or phone support. All player inquiries must be addressed through an online contact form or email, which means that replies can take 24 hours or more in some cases.

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Complaints

Read the complaints other players have left for Hotstripe Casino. Learn more about complaints.

Show all complaints

Submit complaint

Doesn't pay my winnings

this casino doesn't pay what's owned to me and doesn't give me any explanation. i used a free bonus and after fulfilling all the conditions,i made a required deposit before asking for a withdrawal. i went through the verification process too. i have sent many mails to the casino and in one dated october,15th,they told me payment was sent take anywhere from 2-10 business days for wires [email protected] and for all the other mails i sent,i always got the same answer thanks for your email.your email is important to us you will get a response with 24 hours thank you for your help

Resolved

Delayed payment for two weeks

On October 21 I signed up at hotstripecasino.com. I deposited 25 euro (using skrill), played, won, and made a withdrawal (also chosing skrill) of about 260 euro. I should mention that I got a bonus of 50 euro, but I never had to play with that money as you always play with real money first (checked with casino support at the time of playing). I still had the bonus 50 euro when I was going to make the withdrawal, and chose to make withdrawal and bonus got lost automatically, This is not a question of whether I played with bonus money or not though, just wanted to mention it. I even deposited a second time after making the withdrawal, but didn´t win any with that deposit. Some days later I started e-mailing and asking when the withdrawal will be fully processed. I got an answer October 26 that just said "Payment has been made". The only thing that had happened though, was that the status of the withdrawal was changed from "pending" to "processing". From that day I have been sending e-mails almost daily, but didn´t get an answer until November 3. This is what they wrote: "This is the first email we have received from you recently Will look into this right away" I sent som more mail after this asking about this, and got an answer November 4: "It just failed. Do you have the right info? I put the money back into your account. Can you double check your info or select another method." I instantly make another withdrawal, but today (Nov 6) the new withdrawal still is "pending". There is absolutely nothing wrong with my skrill-account as they try to make it look like, I even used it to deposit to the casino. All my documents have been approved, I have checked this with their support. They even state that they tried to make the withdrawal but it failed, so there should be absolutely no question about this. I have sent several mails to casino support after this asking for them to try to make the withdrawal again, but as of today, Nov 6, hotstripecasino hasn´t answered any of those e-mails.

Resolved

€260

Did not pay and closed my account for no reason!

became a member on hotstripes casino. I get 50 free bonus, a bonus which I had not even noticed. I put 20 euros, i get 40 free because I make my first deposit with them. (200% bonus) now i has a total of 110. I start playing, im going into a game called irish gold 2. I have a total of 20 euros now. I play with my 20 euros and wins me up to 146 euros. when I go to the menu, so it is 236 euros total. I kill the bonuses of 50 and 40 and make a withdrawal of 146 euros. I send in pictures of my ID, birth/personal certificate and printed screen on my Skrill account. they answer a few days after this. (Your account needs to be validated Passport, recent Bill plus photo of you holding ID all uploaded to your profile Thanks) i do that too now? nex answer from theme (Your account still hasn't been validated It appears that you are missing a photo of you holding your ID for visual verification Once this is done your account will be ok to with draw money...) Nothing has been uploaded We can give you your deposit back if you like) lol. ok i do it again! next answer from theme (A picture of you physically holding your ID so that we can visually validate you) i have do that! next (First With drawls take longer because we use a third party to valid the players We have had a lot of Fraud recently. Thanks for you patience) (We see it now and will review) Thanks ok im ask for my money and they send this to me yesterday (These are the rules Keep up that attitude we will take longer to pay you.) and now they have close my account! where are our rights? it's not okay to treat a human being in this way. it is not okay!

Unresolved

€146

Changing rules retroactively, refusing to pay legitimate winnings!

Played this casino from the beginning of month . Did three successful deposits .Passed verification of documents . Put money on a conclusion 92 pound 18.10.2015 waited 11 days and got an answer ))) Thursday, on October, 29 2015, 12: 37 -04: 00 from Affiliates - Hotstripe : Your with drawl was blocked because your address is a Russian address Per our Terms and Conditions Russian players are excluded Did I do 3 deposits !!!!! Turns out rules changed not a long ago ) and I was not warned . by Deposits, doing is possible? And to show out winning is not it?) Return winning to me .!!! And in general I from Ukraine )) you my documents checked . you simply search an occasion not to pay )).And think of new rules. For you one ) governed to accept a deposit and think of a new rule .not to pay winning !.

Resolved

€32

Changing terms without prior notice, trying to steal 1830 GBP from me

Hi. I checked into the casino. Carefully read the rules - players from Russia are allowed. I make a deposit. He won in different slots. He ordered a withdrawal. October 22 received a letter from the service desk that my withdrawal was sent two days ago (screen shot attached). But at my expense money is not received. Wrote a letter in support of that money is not received. Status withdrawals in my account was, and is now processing (photo attached). October 29 received a letter from the service desk, my conclusion is locked, as players from Russia are not allowed (photo attached). When I registered in the casino, players from Russia have the right to play in the casino. For information and a warning about changing the rules of the casino I did not send! Casino is obliged to notify the change in terms and conditions. Casino to pay the winnings as I won when players from Russia could play in the casino. Prevention and containment in the game I did not send. The casino does not pay the winnings in the amount of 1830 pounds. Casino gives away and acts violating the law. I demand to pay me a prize! All photos added. If necessary, give further evidence.

Unresolved

£1830

Do not want to pay winnings

10/22/2015 I made a deposit and won. I order the payment of money 10/22/2015. Deposit made with neteller and ordered to pay neteller. He wrote letters of support, but received no response. Today I received a letter, which says that players from Russia can not play. When I did check in the casino 10.20.2015 in the rules of the Russian players were allowed to play in the casino. I was disappointed that the casino to change the rules in secret. I live in Ukraine. In my profile it can be clearly seen. What has delayed payments to me? Photos are attached screen my profile sredst conclusion, deposit, letter of support. Casinos do not want to pay, changing the rules so as not to pay, does not meet the support.

Resolved

€415

Delayed payment for over 14 days!

10/17/2015 I made a deposit using skrill in this casino. The game was well and very bystro.V end I ordered a withdrawal in the amount of 10/17/2015 £ 282.15 I wrote letters in support of the casino and got a response that my conclusion is processed. I asked to check one more time to send the money to me, what I did not get a response from the service desk casino. The picture on my profile casinos He is currently in the status of "treatment." What does it mean? Why do I get 2 weeks are not paid? I am submitting the letter of your account skrill pictures and my profile in the casino. I'll post a complaint for such a long withdrawal, which I did not get spusya 14 days. When I get a withdrawal?

Unresolved

£282

Stolen deposit, refusing to pay winnings

I've registered my account on 25 September. The same day I've made my first deposit. Then they ask my verification documents with my photo holding ID. I've sent it all. After I have been verified (proof in the attachment) I've requested a withdrawal and I've got my money from Hotstripe (exacly 49,50e, screen above). Everything was ok, as I got from Hotstripe my first payment. Then on 1st October I've made a second deposit (screen in the attachment) I played and I won some money. From the moment I've requested further payments I dont know why but they've started to invent strange stories. Finally, I've got emai from them that I've registered new account under my dads name after they had closed mine. Another lie from them. In the past my father had accoount on Hotstripe Casino. He also sent all needed document with him holding his ID!. Before I've registered my account I asked if I can register an account. They told me there is no problem. One account for one ID. I've also read terms carefully and there was no record that I can't set up an account. They only allow 1 account per person. Please note, they verified my documents, paid the first payment and just I wanted to pau out a large sume theybegan to make problems! They sent me also email that my account was closed in the past. It is also not true. They've closed them on 9th October! Fortunately, I have screens of my account. On 8th October I've normally log into my account (screen in the attachment). Hotstripe is lieing that I set up a second account on my dads name they. They also lieing that I've sent the same photo with holding ID. This is ridiculous. I can prove I've sent my photo with me holding my ID (I can send photo admins of askgamblers) Hotsripe took me not only my winnings but aslo stole my deposit... I am sendind screens from my account and email.

Unresolved

€638

Removed legitimate winnings with no reasons explained

I had signed up and made a deposit at the casino to the value of 50EURO, I was welcomed with a nice sign up offer of 200%, from the site I saw the casino advertised it states that the bonus is cashable after wagering requirements are met which they state its 50x wagering. I was going really well playing for like a good couple hours with my balance going up and down from 1000 to 1500 then my balance got down to around 800-900 (the currency for the casino is EURO) was just about to click banking to request a withdrawal, But then what do I see. My balance drop down to 30 I just thought hold on this is not right where has all my money gone? GOT ME STUMPED. I contact support over numerous occasions and tried explaining to whom I was emailing at the time that I had met all wagering requirements and that they should have not taken my balance and that they are in the wrong and if I have to I will report them. The casino support person did not understand what I was saying or didn't want to anyways and jus kept thinking he was still in the right and that he states the promotion was not cashable well to be honest I didn't really understand what they were trying to say but yeah did not sound right to me at all, I had said to them if my balance does not be returned to my account they leave me no choice to report whats happened, they said go for it we have our lawyer to cover us. I still don't understand in why they took my 800-900 EURO currency and left me with nothing as I have met all wagering required. but they seem to believe I don't get to keep the balance even if wagering is required. I am happy to forward the emails if you would like me too that was all said between the affiliate customer support and myself. I've also submitted an official violation report with another site called Gambling Grumbles/Gambling City they had a few back and forth emails but they stopped replying to Gambling Grumbles and ive also been locked out of my Casino Account now and the Casino has been put up as a negative report on Gambling City/Gambling Grumbles.

Unresolved

€900

No payment received

I checked in at the casino. Play no deposit bonus, make your deposit with skrill. I ordered a withdrawal. Withdrawal of funds received. A few hours after the withdrawal of funds, I made a new deposit. The second was the size of a deposit of 55 pounds 06.10.2015. Gain is 150 pounds. On the same day I ordered to pay in the amount of skrill 148 pounds. It has been more than 7 days, but the withdrawal, I did not receive. I write letters to the support, but the response from them did not get. According to the terms and conditions of the casino conclusion had to be processed within 48 hours. That did not happen. What is the reason for the delay, I can not understand. Support staff do not respond to my letters. Help solve the problem ... I just sent in my account skrinshet skrill and skrinshet my profile in the casino, but never received a reply

Resolved

€160

Complaint Statistics

Resolved 9

Avg. Amount $ 1,100

Avg. Complaint Duration 15 days

Avg. Response Time 2 days

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Player rating

4.8/10 ● 13 reviews

Top reviews from our players

semide

10 years ago

5/10

200% bonus is always good, great gaming offer, great games.

Your description is wrong, this casino only has VISA deposits, the other methods are not available!!! Please fix this!

katemak

10 years ago

8/10

Always searching for some new casinos, especially wit free bonuses or free spins, that way I came across HotStripe Casino, another casino with my favorite software Microgaming one. Actually they have other games software which I rarely play. When I saw this casino for the first time and see what kind of offer they are running, first I thought it’s not possible. The reason I thought that, because they were running 50$ free chip just to join their casino and become their member.

I tried to google a bit, so I could find something about this newly added casino, so searching I couldn't find anything. I was a bit surprised, because I have not seen offer such as this one, that big free chip of 50$, but when I opened the casino they had that promo officially on their website, so of course I was more than interested to take advantage of their offer.

I opened my account, but the free bonus isn’t at my account as I remember it says that the free chip will be in my account in 24h. Well it only past few hours when I got email that the free bonus is in my account, ready so I could use it. Right away I signed in and yes, the free bonus was on my account. I was thinking what to play, yes they had my favorite slot there Immortal Romance game, but not having luck lately in that game I decided to play some other game from the other providers.

Seeing many games from WGS software, NextGen Gaming, having BetSoft which are not my interest, I decided to play Dolphin Reef slot, because lately I have been playing this game a lot and had some nice wins on it, so that was the reason to try this game here. After spins or so, right away I triggered the free spins feature, was playing with 0.40 cents and won around 32 euros, well that's was really nice hit after few spins.

Then I continue to play the same game, but this time I raised my bet to 1 euro and after several minutes I almost lost all my balance, having only 19 euros. The minute I lower my bet to 0.40 cents I triggered the free spins feature again, but this time I won around 15 euros. So basically my account was going up and down all the time, till I lost all of my balance. I had really good time there, playing more than 1 hour, but I doubt I wager the bonus.

So far they seem as a nice casino, they have Curacao license, still didn't deposit there, so I will wait for other players, what they will say, especially from some depositors, because I liked the casino, so would really like to know what’s their cashing out time frame.