HellSpin Casino

Withdrawal delays and conflicting reasons

$8,523

I am submitting a complaint regarding my inability to withdraw my balance of $131.54.

I have made multiple withdrawal attempts using:

- The original credit card used for deposit
- A second verified credit card

Each time, the withdrawal is marked as approved, but the funds are then immediately returned to my casino balance or later cancelled.

Throughout this process, I have received conflicting explanations from support, including:

- Incorrect or missing payment details
- Declined by issuing bank
- Payment provider investigation
- Invalid information/format

These explanations are inconsistent and no specific error or proof has been provided.

Additionally:

- Both cards used are verified
- The same issue occurs across multiple methods
- Bank transfer is not available due to an $800 minimum withdrawal requirement

This means I currently have no functional method to withdraw my funds, despite my account being verified and withdrawal requests being “approved.”

I have contacted support multiple times and followed all instructions, but the issue remains unresolved.

I am requesting that the casino:

- Process my withdrawal manually, or
- Provide a working withdrawal method without restrictions

I have full documentation of all correspondence and can provide it upon request.

This situation appears to be an unfair restriction preventing access to my funds.

Updating info on account and stalled wd

$132

I am writing to formally raise a serious concern about my Hell Spin account.

Currently, I have a balance of €250,000 and it is unavailable for withdrawal, despite several attempts to contact your support team I was able to talk to support but even so nothing was resolved, they said that the document is under analysis and only, I fully complied with all KYC verification requests and sent all the necessary documentation. However, I did not receive any explanation or clear resolution.

This situation is unacceptable and causes serious suffering. I've been making deposits and withdrawals frequently for 2 years and I've never had problems I've lost a lot of money and now that I've been lucky enough to get this high amount, they're blocking withdrawals of up to 1,000 euros, and I had already made several withdrawals like this and none had problems, all within 1 hour were already in the account.

Sincerely,

< private info removed >

Casino is not closing my account after several mails about gambling addiction refund demanding

€250,000

Hi all,
After several mails to hellspin casino to close my account for gambling addiction issues that I have, they are completely ignoring me. I demand a full refund of my money that I spend after those mails and chats (250 euros) and immediate closure of my account. That's completely violation of their rules, they still ignoring me

Cancelled transaction but credited from card

€250

First off it's even worse because Hellspinn is an epic casino overall.

In another casino it happened the same but a smaller amount and the other case were credited back to My revolut two days after but the 100 eur deposit which I made to HellSpin the 22 of March never came back.

So what happened is I was about to deposit 100 eur, but when the payment should had prompted My revolut for accepting the payment the payment said "transaction cancelled".

So I tried again and it worked, allthough a different amount, but the first 100 I tried to deposit were deducted from My revolut, and never appeared in My balance at HS.

So I gave it a week, still no balance nor refund, payment shows as completed in revolut (hence I contacted HS support).

They answered mail sayin they had forwarded my request and everything,

I also get answered with an old mail for my resent attempts at contact with HS support on the matter.

Casino Closes Account Without Paying Withdrawal After Two Months

€100

I am writing to express my deep dissatisfaction and frustration with the treatment I have received as a customer of Hell Spin Casino.
Despite fulfilling all verification requirements promptly and diligently, I have encountered significant hurdles in attempting to withdraw my rightfully earned funds.

Here is a concise timeline of events:

On January 4, I successfully hit a win at Hell Spin Casino.
The very next day, January 5, I was informed that my account had been verified.
I complied with all verification requests, including uploading essential documents such as ID photos, Skrill photos (as I utilized Skrill for payment), bank statements, a selfie with ID, and a document confirming the source of income of the deposited funds.
On February 21, after waiting patiently for weeks, I was notified that my account was finally in order and eligible for withdrawal.
However, upon requesting a withdrawal, my request was inexplicably cancelled. The reason provided was the necessity to upload a bank statement from my online bank displaying all incoming and outgoing transactions for the past three months, along with a document confirming the source of income for the deposited funds.
I promptly sent the required documents via email as requested.
To my dismay, I was informed that my documents were not attached to the email, despite my efforts to ensure they were properly included.
In response, I sent the documents again, not once but twice, in two separate emails.
Further, I complied with the additional request for my Skrill statement since the inception of my account, sending it a total of three times.
Despite my repeated attempts to communicate via chat and email, I have encountered unresponsiveness from Hell Spin Casino, especially evident in my failed attempt to contact them on March 6.
In my latest effort to resolve the matter, I sent an email to support, attaching my Skrill statement yet again.
Shockingly, without any prior warning or justification, my account was abruptly closed by Hell Spin Casino, leaving me completely stranded and without recourse.
This treatment is not only unjust but also utterly unacceptable. I have fulfilled all obligations required of me as a player, and yet I have been met with obstruction, indifference, and ultimately, account closure without explanation.

I demand immediate action to rectify this situation. Specifically, I request the prompt processing of my withdrawal request and the reinstatement of my account, accompanied by a formal apology for the undue inconvenience and distress caused.

I eagerly await your swift and comprehensive response.

Sincerely,
Anthony

Rejected

€1,300

Big withdrawal delay since July 12th

Hi. I play at Hellspin Casino. Fully verified. I make many deposits and withdrawals, they were a very good casino up until this delay.

But now my account is stuck. I try to withdraw 2788 EUR on 12 July. It is still pending on 24 July and support keeps telling me "Sorry it is in the queue please be patient". This is too long, usually withdrawal is very good within 24 hours so I know the "queue" is not true.

Screenshot attached.

Amount of complaint 2788 EUR.

Please help with this long delay at Hellspin Casino.

€2,788

HellSpin Casino Complaint Stats

Resolved 6 / 6

Avg. Amount $51,082

Avg. Complaint Duration 5 days

Avg. Response Time 2 days

Review this casino

Share your thoughts with other players

Player Rating

9.1/10 ● 170 reviews

Top reviews from our players

Unjeklins

9/10

First thing I noticed was how fast the site loads. Even on my old phone it works fine. Played some sports bets plus a few spins, a mix of both. Didn’t win big, maybe $15-$20, but everything worked smoothly. Withdrawal was quick enough, no extra documents needed which was nice. I hate when they ask too much verification stuff. Overall a chill experience.

p4norila111

10/10

The rewards program gave me a small bonus after a few sessions. I don’t play with big amounts, so I didn’t expect much. Still, the reward was easy to claim and use. I played it on a slot and got around $14 back. Not a big win, but it felt like a nice extra. Casual players notice those small things.

gezanf1rst

9/10

I liked the “recently played” section. It sounds like a small thing, but I forget game names all the time. This made it easy to go back to a slot I enjoyed earlier. I played it again and hit a small bonus worth around $28. Little features like that make the site nicer to use.

munl1ght65

10/10

I spent some time checking the payment limits. The information was there, but I still had to look carefully at each method. Some players may skip this part, but I think it matters. Minimum and maximum amounts can affect how you use the account. I did not see anything too difficult to understand. I just think it is a page that needs patience.

Tawny

8/10

My football bet settled shortly after the match ended. The result appeared in my account history with the correct stake and odds. I did not need to chase support or refresh the page many times. That gave me a good feeling about using the site again.

bav0rekk

9/10

There’s actually too much stuff to try here. 😂 Every time I log in I find another weird slot or live game I haven’t touched yet. Love that feeling. One provider loaded a bit slower than others, but besides that everything’s been smooth. Definitely one of the most entertaining casino sites lately.

Yon1trex

8/10

Honestly I’m enjoying it here. Games are fun, especially the live section, and I haven’t had any serious issues. One time my bonus didn’t activate properly, but support fixed it within the same day. Stuff like that matters to me. Overall feels reliable and way less sketchy than some other places online.

getr4sis

9/10

This place surprised me to be honest. Expected another boring casino site, but the live games actually feel energetic and real. Dealers are fun too. Only thing I’d improve is adding more regular promos because they disappear kind of fast. Still, gameplay is smooth and I’ve had some really fun sessions here.

memchender66

10/10

HellSpin feels comfortable to use, especially if you like having plenty of game options. The platform is easy to navigate, withdrawals seem straightforward, and the payment section is organized well enough that nothing feels confusing.

Mezzikisk