General Information About Heats Casino
Heats Casino is operated by Anj of Gold, a company registered in Costa Rica and regulated under licence number ALSI-202408054-FI3 from the Anjouan Gaming Authority.
While having a weaker licence than extremely strict regulators like the UKGC doesn’t affect the safety of playing at Heats Casino, players should anticipate longer dispute resolution processes and a smaller assortment of safer gambling tools.
Despite being subject to less stringent standards, Heats Casino has a solid 8.3/10 CasinoRank score and an even better rating of 9.1/10 from Heats Casino player reviews. You can read the comments in full below, but I have summarised them as part of the AskGamblers casino review process.
Numerous users pointed out that Heats Casino has a good variety of games and payment methods as well as instant withdrawals and an easily accessible live chat.
One grievance was that the casino asks a lot of questions when a player wishes to close their account and after testing self-exclusion myself, I agree that the process should be quicker and simpler.
In the past year, Heats Casino has faced 11 official complaints, all of which have been resolved. Most issues related to verification delays or unexplained account closures, and I found that the player was usually at fault for violating the site’s Terms and Conditions.
You can and should read any online casino's Terms and Conditions and Bonus Terms and Conditions before creating an account, as they will differ depending on your jurisdiction.
Registration itself is a very simple process. Enter your full name, email, date of birth, phone number and address in the relevant boxes on the sign-up page. Then, create and confirm a password. The currency should be set automatically based on your location, but you can change it via the drop down menu.
It took me less than two minutes to complete this, after which I verified my identity and claimed Heats Casino's welcome bonus in September 2026.
There are two parts to the offer: a 150% first deposit match up to €1,500 and a 100% second deposit match up to €500. Both have a €10 minimum deposit and €1,000 max payout, but while the first deposit bonus has 35x wagering requirements, wagering on the second is only 30x.
Not only do the wagering requirements fall within the industry standard, players get 30 days to complete them, which I really liked.
However, players should be aware that only slot games can be used to complete wagering and attempting to play other types of games with an active welcome bonus will be considered bonus abuse.
Payment Information and Options at Heats Casino
At first, I was pleased to see a payment methods page located in Heats Casino’s footer as many modern sites aren’t transparent about their banking information.
I viewed this page while signed out and counted a decent range of 11 deposit methods and 6 withdrawal options for fiat currencies.
Apple Pay, Google Pay and PaysafeCard were some of the methods that could only be used to deposit, while bank transfer, Skrill and Neteller could also be used to cash out.
What’s more, I saw that Heats Casino allows payments in more than 30 currencies: 20 fiat ones and 11 cryptocurrencies.
The fiat options varied from euros, Australian dollars and Canadian dollars to Polish zloty, Swedish krona and Indian rupees. Meanwhile, the crypto collection included Tether, Ethereum, Tron, Bitcoin Cash and Cardano.
From the Terms and Conditions I read that payments made in a currency that is not in the player’s account settings will automatically be converted at the current exchange rate. If any fees are incurred, they must be paid by the player.
Mixing fiat and crypto methods when making deposits and withdrawals is also not possible. In fact, cashouts must be made to the same method that was used to deposit and will default to bank transfer if that method is unavailable.
Unfortunately, I was disappointed when I logged into my account and discovered that the advertised limits per transaction (€10 to €5,000 for every deposit and withdrawal method) were completely different in reality, particularly for deposits.
For instance, credit and debit cards had a maximum of only €800 and MiFinity was capped at €2,500. The minimum for bank transfer deposits was €15 and the maximum soared to €100,000. Crypto transactions ranged from €11 to €100,000.
In order to withdraw, every deposit must be wagered at least 3x even if it wasn’t part of Heats Casino's promotions.
New players at Heats Casino are limited to €1,000 in withdrawals per day, which feels pretty low compared with most sites I’ve reviewed. The casino also reserves the right to change transaction limits at any time without notifying players.
The Terms and Conditions did warn me that banking options can vary by country, but I was still surprised by how inaccurate some of the published limits were, especially as they were listed in the same currency as my account. That made me wonder whether the claims about instant transactions and no fees could be trusted either.
Luckily, my own test went smoothly. I deposited €50 with Skrill and later withdrew using the same method. I wasn’t charged anything extra, and my money arrived in under an hour. I was also pleased to see that withdrawals are processed 24/7, including weekends. That said, payment-provider issues or incomplete verification can still cause delays.
Heats Casino splits KYC into three stages, although it can ask for any of these checks at any point.
The first comes before your first withdrawal. I’d need to submit a selfie and ID, with the document held next to a handwritten note containing six random numbers. Depending on your country, this could be a passport or driving licence showing your full name, date of birth, country of residence and gender. These details need to match your registration information, or the casino could flag the account as fraudulent and close it permanently.
Uploading everything was straightforward, as I simply had to log in, click the profile icon in the top right corner, go to Settings and select the Verification tab, after which I could expect a response within 48 hours.
The second stage kicks in after depositing or withdrawing more than €2,000 and involves an electronic address check using two databases. If that fails, you’ll need to provide a utility bill from the past three months or an official government document showing your full name, address and postcode.
Finally, deposits or withdrawals above €5,000, or transfers above €3,000 to another user, trigger a Source of Wealth check. This can mean proving where your money came from - for example, by showing a credit card with your name and first six and last four digits visible, while covering the rest and the CVV/CVC. Proof of employment, inheritance, investments or business ownership may also be accepted.
One thing I’d keep in mind is that Heats Casino can request these checks at any stage, and may also ask for phone or additional face verification if needed.
Customer Support at Heats Casino
There are only two ways to contact Heats Casino: a 24/7 live chat or emailing [email protected]. Although I usually don’t mind the absence of a phone number when a site has a round-the-clock chat, Heats Casino could really do with adding one, as the chat is insufficient.
Before you can access the live chat, you first have to submit a ticket, and the wait to be connected can be lengthy.
I was transferred to Julia, a real agent who was efficient, knowledgeable and polite.
I wanted to double check what Heats Casino’s current welcome bonus entailed and within two minutes Julia clarified that the 150% bonus and 100% bonus are activated by players’ first two deposits and form the site’s welcome package.
I even followed up by asking if Heats Casino had any exclusive offers or partnerships but Julia informed me that there weren’t any at the time. Before disconnecting, Julia made sure all my queries were answered and I left feeling encouraged to return.
Unfortunately, the next two times I tried to use the live chat, I was randomly disconnected before getting the answers I needed.
Once I had been connected to an agent and asked my questions, I was told they needed a few minutes to compile the answers. After nearly 20 minutes of waiting on both of these occasions, the chat window suddenly closed.
What’s worse, the chat button then glitched, leaving me unable to start a new conversation for several hours. This happened regardless of whether I was logged in or out of my account and ruined my great first impression.
Hence I would recommend emailing over using the chat to avoid losing all records of the interaction. However, you should bear in mind that the casino’s responses can take a day at minimum, and a few reviewers have complained about not receiving a reply at all.
Games at Heats Casino
I counted more than 8,000 games from just over 60 software suppliers, with almost 1,400 of the titles being live games.
I’m happy to report that navigating this packed and diverse collection is painless thanks to the numerous filtering options. You can view games based on their individual provider, theme, feature or type.
I was especially impressed with the arcade, plinko, dice, scratch and crash options which are less popular than major slots and are often entirely omitted by online casinos.
Both the live and table games sections can be filtered into popular game types like poker, baccarat and roulette, but also much harder to find titles such as bingo, keno, sic bo and dice.
Plus, you can sort the filtered games by their rating, alphabetically or based on their release date.
For quick access to your favourite games, you can open them up and click the star button that appears just under the game screen’s bottom left corner.
My assessment involved manually testing several games. Two of the games I dedicated longer playing sessions to were Le Bandit from Hacksaw Gaming and Legacy of Dead by Play’n GO. The faster paced titles I tried included Space XY from BGaming and Evoplay’s Goblin Run.
Due to my negative live chat experiences, I was concerned about the games glitching, however this was not the case. The graphics, smooth gameplay and rapid loading speed stayed stable throughout.
I then played these games in their demo version at zero cost. It’s a great way for any player to make sure they enjoy a game before committing funds to it, especially for beginners who aren’t familiar with many game mechanics. I liked that you don’t need an account to enjoy the games in this mode.
Alongside checking for differences between real money and demo play on my desktop, I tested how the site runs on my iPhone 16’s browser.
The interface adapts well to a smaller screen but above all, I didn’t notice a difference in the availability of games and they all performed to the same high standard.
Heats Casino confirmed by email that it does not use any third-party laboratories like eCOGRA or iTech Labs to test the RTP or RNG on its games.
That said, I was reassured that the games are supplied by trusted software providers who are certified by such groups and are therefore completely fair.
Heats Casino’s Commitment to Responsible Gambling
At first glance, Heats Casino’s responsible gaming page looked detailed and beneficial. Unfortunately, my high hopes were dashed when I realised that self-exclusion is Heats Casino’s only safer gambling support measure.
Self-exclusion is only helpful as a last resort and doesn’t prevent players from developing irresponsible gaming habits in the first place.
In addition to this, it is not possible to apply the exclusion via your account. Players must reach out to the support team using the live chat, which notoriously glitches, or email [email protected].
I personally tried self-excluding by emailing customer support to see how efficient the process is.
After waiting just under 24 hours for a reply, the Heats Casino team informed me that they may take up to seven days to review any case before closing the account.
As my case was straightforward, closing the account only took one more day. However, I didn’t like that more vulnerable players could have access to their accounts for up to an entire week after raising responsible gambling concerns.
Heats Casino shows awareness of the risks associated with gambling by giving players some useful hints like setting deposit and time limits. But a massive improvement I’d like to see is adding internal account tools, rather than relying on players to track and control it themselves.
Heats Casino links to the Gamble Aware organisation and even has a separate link to Gamble Aware’s self-assessment test, which is a big positive as it points players towards professional groups that can offer external assistance.
Players appreciated the decent game selection and the accessibility of live chat support. They also liked the wager-free cashback and the variety of withdrawal and deposit methods available.