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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

A good casino, a lot of games, quick breakouts, licensed software. Chat support around the clock - what else is needed for a good time. A lot of good games and the their support is first class, they're very quick and always happy to help All around great casino.♥️♥️

A good casino, a lot of games, quick breakouts, licensed
One thing I think is a bummer, is the min deposit amount, 5 euro was the min and was great, now it's changed I think, but I'm cheap, so really there isn't much to not like about Gunsbet.

Dear GRACZ1001, Thank you so much for your kind words, they mean a lot to us! We are glad you've had a nice experience playing at GunsBet Casino. Thank you for mentioning our support team, they work really hard and always ready to help you. Kindest regards, GunsBet casino team

user avatar

I really like how it looks. It has an application even. Vip program and such things. But needs serious improvement for a few things. I give 10 stars because I think they will improve. Even has translation. And one thing I liked a lot is you have a big choice of games !

Online support needs to improve support isn't only copy/paste few message's. They couldn't help me with my issue. There's no other option for deposit that does not require card. Plus there's no support in Bulgarian. This is what I saw for now.

Dear ONEMINUTE, Thank you for your review. We are very happy that you enjoyed our wide range of games, we will keep adding new slots to always keep it interesting and fun! There is always room for improvement so we appreciate your advice. Thank you for your trust! Wish you only good luck ahead! Warmest regards, GunsBet Casino Team

user avatar

There are a lot of different games, I personally love Netent, Quickspin, Amatic and Betsoft games and they are all in one place for very good. I can recommend it to everyone
In my experience with similar sites, there are a lot of winnings available for bonuses, and depositing and depositing is quick and correct.

Actually, I haven't experienced anything bad about the site or services yet so I can't say anything bad.

Dear VILNOV, We appreciate you taking time and writing your thoughts on Gunsbet Casino! We work hard to constantly update the slots range to keep it interesting even for our old players. Moreover, we strive to make all processes as easy and quick for our players as possible, so thank you for acknowledging our efforts :) Hoping for you to enjoy lots of winnings in the near future, Gunsbet Casino team

user avatar

Very good site Great casino. Lots of stocks and quick payouts. Good welcome package and I used it all. I won from my first deposit and withdrawal was paid in few hours. Documents verification is very easy, I just attached them on website. Also they have very wide selection for the slots. Chat support around the clock - what else is needed for a good time A lot of good games and the their support is first class, they're very quick and always happy to help All around great casino.♥️♥️

Dear CRANK26, Thank you so much for these kind words about Gunsbet Casino! We are happy that you appreciated our generous welcome package, quick verification and payouts. Please, accept congratulations on your first withdrawal from the whole support team of Gunsbet Casino, we are always here to help you with anything you need ;) Wishing you lots of luck, Gunsbet Casino team

user avatar

Fun games easy site to negotiate. Good bonuses and easy safe payout, friendly helpful knowledgeable customer service, all in all a great online casino LOVE IT.

Dear TIMKIS24, We are glad you have been enjoying our casino. We will keep adding new fun slots and exciting offers to make super your experience with us is great! Wish you lots of luck! Kind regards, GunsBet Casino Team

user avatar

A good casino, a lot of games, quick breakouts, licensed software. Chat support around the clock - what else is needed for a good time A lot of good games and the their support is first class, they're very quick and always happy to help All around great casino.♥️♥️

One thing I think is a bummer, is the min deposit amount, 5 euro was the min and was great, now it's changed I think, but I'm cheap, so really there isn't much to not like about Gunsbet.

Dear VLADZP, We appreciate you sharing your experience with us. It means a lot to us! Also, thank you mentioning our support team. I will pass your feedback to them. They will be happy to hear such kind words about their work. Thank you for staying with us! Wish you the best of luck. Warmest regards, GunsBet Casino Team

user avatar

Lots of variety with pokies. Easy to navigate through games and haven't won anything yet so not sure on payout times. Quite an addictive game but aren't all pokies games?!?!

Not all games are accessible in Australia but nobody is made aware of that till after deposit has been made. So far spent over $100 and the not one decent win.

Dear POKKETTROKKETT, Thank you for taking the time to write a review of our casino. We're glad you like the range of our slots. We will keep adding new games to keep it fun and enjoyable! As for the winnings, all of our slots are licensed and every winning is completely random, so I wish you the best of luck! Best regards, GunsBet Casino Team

user avatar

Great casino. Lots of stocks and quick payouts. Good welcome package and i used it all. I won from my first deposit and withdrawal was payed in few hours. documents verification is very easy, i just attached them on website. Also they have very wide selection for the slots.

Dear BAZZAR, We are so happy that you chose our online casino, thank you for your kind words. We are pleased that you are satisfied with our wide selection of slots. Moreover, we are really happy that you liked our bonuses and fast withdrawals. We'll make sure to keep doing everything to provide you with the best experience and support. Wish you the best of luck! Warm regards, GunsBet casino team

user avatar

I really love this casino ,I have played here a lot, won money and made a few withdrawals which was very fast. A lot of good games and the their support is first class, they're very quick and always happy to help All around great casino .♥️♥️

One thing I think is a bummer, is the min deposit amount, 5euro was the min and was great, now it's changed I think, but I'm cheap, so really there isn't much to not like about GUNSBET.

Dear MARIA V., We appreciate your words about our online casino: our support team does try their best around the clock to help each player in any difficult situation. Thank you for complimenting our fast withdrawals and variety of games ;) We do hope that your luck will keep you company for as long as you stay with us ;) Warm regards, GunsBet casino team

user avatar

Wonderfully colorful casino and clear, nice when everyone has their own "characters". Everything can be found easily on the site! Yes I would play here :)

Now, I didn't really think of a bad thing to say. Looks like you've done well. Maybe the text could be a bit bigger so even the poorer ones would see :)

Dear JANNAMOI, We appreciate such positive feedback. Thank you so much for pointing out the colorful and easy to handle interface of our website. As well, we want to draw your attention that our support team works round the clock so feel free to contact us via live chat if is needed :) We wish you more winnings in our casino! Kind regards, GunsBet Casino Team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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