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Gunsbet Casino

Our Rating CasinoRank
8.3/10
CasinoRank
Player Rating 176 reviews
8.2/10
176 reviews
Complaint Response 31 complaints
2 days avg. 31 complaints

AskGamblers Quick Overview

Editor's View

Gunsbet Casino lives up to its image as a reputable gambling venue, if not for its elaborate and attractive VIP program, then definitely for its broad selection of games, payment methods, and cryptocurrency options.

What we like
  • 0-24 withdrawal timeframe
  • Broad selection of cryptocurrencies
  • Mobile app available
What we don’t like
  • VIP program could offer more perks
  • No phone support
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Gunsbet Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
https://www.gunsbet.com
Established
2017
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English, Finnish, German, Norwegian, Spanish, Russian, Polish, Kazakh, Portuguese, Bulgarian, Estonian, Croatian, French, Greek, Japanese, Slovak, Slovenian, Chinese, Thai, Hungarian, Korean
Casino Type
Instant Play, Mobile, Live Casino, Crypto Casino
VIP / Loyalty Program
VIP Program
Social Platforms
X, Instagram, Facebook

General Information About Gunsbet Casino

Gunsbet Casino has been one of DAMA N.V.'s staple online casinos for years now, more precisely since its launch in 2017. Since then, it seems it has only improved, adding more languages, games, and payment options.

The seemingly rough-around-the-edges Wild West theme is rounded off with excellent design, including cute avatars you can choose when you register, intuitive navigation that makes it easy to find your way around the site and games that load at lightning speed.

Scroll down for our full casino review and Gunsbet Casino player reviews.

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Complaints

Read the complaints other players have left for Gunsbet Casino. Learn more about complaints.

Show all complaints
Gunsbet Casino - Delayed payment as my withdrawals are pending for more than 48 hours
Dear AskGambler team,

I would like you to help me to withdraw my funds on GunsBet Casino as my withdrawals are pending for more than 48 hours (and in their term and condition they mentioned it should be paid within 48hours).

Quick history :

18.10 : I submitted 2 withdrawals (5000e and 2500e because their T&C have a weekly limit of 7500e). I contacted the support to know if everything was in order and they confirmed and asked me to confirm the withdraw address which I did)

19.10 : withrawal rejected because they asked me for ID and utility bill (I was fully verified but it was a long time ago, so I did not see any issue to provide the documents once again, verification took a bit less than 24hours

20.10 9am : I resubmitted the 2 withdrawals (5000 and 2500) and during the day the 2500 was approved but not the 5000 one. I contacted my VIP manager who asked me to split in 2 withdrawal of 2500 (which is strange as the limit is 5000)

20.10 11am : I proceed to the changes and I was to told to do 3 withdrawal instead of 2 so I cancelled again to do 3 withdrawal (1400, 1300 and 2300)

21.10 : 1400 paid but still no news/update about the remaining 2300 and 1300

They are clearly in breach of their T&C, I have 2 withdrawal open (2300 and 1300) and a balance of 4500 for which I will request a withdrawal next week as the weekly limit is 7500.

As I didn’t succeed to obtain clear update regarding my payment except « we do everything possible to treat them asap » I am asking to follow up with them because ai would like to understand why it’s taking so much time …

Thank you in advance for your collaboration.

I attached some printscreen as proof of what I am saying.


Best regards
Pierre
staus Resolved
€8600
Gunsbet Casino - Pending Withdrawal and Very poor customer support

Overall the main issue revolves to late “processing” of withdrawal and no support at all from customer support. Customer support keeps sending the automated message that payment is in queue, or is being processed or shall be received shortly.

Withdrawal was requested over 42 hours ago. On the chat I’ve been told that it may take up to 24 hours and now that timeframe is already doubled and I am still without my funds.

I had another withdrawal which was rejected on Friday, due to a missing document. This was rejected (therefore it was checked) within an hour and 50 minutes. So clearly there’s a huge discrepancy between that time frame and 42 hours. I cannot accept that to reject it takes 2 hours but to effect a withdrawal it takes over 42 hours and counting.

I sent two emails too. I received the same reply on both, payment is in queue or being processed which is obviously a standardized automated message as I read it a million times since Saturday.

Following the email to add insult to injury, I was asked whether I was satisfied the customer support. I chose that I’m not, to my surprise system generates an error when trying to give negative feedback.

Leaves a lot to be desired for a casino stating that they have fast withdrawals. Also what I demand is at least a decent update and not the random generic email or message as not it’s become unacceptable. Till now, I had to commence 8 chats all leading nowhere.

staus Resolved
$1500

Complaint Statistics

Resolved 30
Avg. Amount $ 4,221
Avg. Complaint Duration 5 days
Avg. Response Time 2 days

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Player rating
8.2/10 176 reviews

Top reviews from our players

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Dear LUKASZPL, Thank you for such a great comment. We do our best to make players feel comfortable to playing here and winning. Wish you to have only big winnings! Warmest regards, GunsBet Casino Team

user avatar

Great casino with lots of games. quick registration, welcome bonus to the first deposit. I used it right away and I had success. Trouble-free document verification and fast payout. Great. Well thank you

Dear LENKA12, We are delighted you have outlined numerous advantages our casino has. Furthermore, we are on the cloud nine when our players enjoy their time with us! Feel free to explore the many other amazing games! Wish you luck and winnings! Warmest regards, GunsBet Casino Team

user avatar

Great selection of games, fast payouts, awesome online support who genuinely care about resolving your issue as quick as possible, their website is super easy to use/navigate, the sign up process is fast, they send out great bonuses (150 FS on the house!!!!)

Apart from having had issues with my bonus codes, though I wouldn't call it a con due to customer support being super super quick to help sort that out for me!

Dear EMNH16, We are happy to hear that you had a positive experience with our online casino! Our team does its best to keep it thrilling for our players by adding new games and providing different bonuses, processing withdrawals quickly and making you satisfied with the customer service. We wish you the best of luck and lots of winnings ;) Best regards, GunsBet Casino team

user avatar

Very good casino the support is good and work s well the selection of games is amazing and have a big selection of providers excellent games...Good job..tanks for the fun moments in the winter...

Dear GISA74, We are really grateful for your kind words about GunsBet Casino. Our main goal is to make all the players satisfied with the selection of games and providers. We will continue doing everything possible to create a comfortable playing environment for each and every one of our players. We wish you all the best! And thank you one more time! Best regards, GunsBet Casino Team

user avatar

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Dear PALTHEMAN, Thank you for posting such a positive review. We are really pleased that you are enjoyed with variety of games, our support team and the casino in general. We do our best to provide each player only with positive emotions and great experience. Wish you good luck :) Kindest regards, GunsBet Casino Team

user avatar

Best casino. Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Dear KATRINBE2000! Many thanks for your kind words about our casino! We appreciate your feedback. It is important for us that you are satisfied with the games, the customer service and the speed of verification process and financial transactions. We will continue doing our best! Warm regards, GunsBet Casino Team

user avatar

Very good casino. Everything is level here. Quick check of documents, quick output.
Welcome bonuses are very good. The support works well. Manager Andreas a great job always in touch will always help)

Dear ROBERT77, We are really grateful for your review. We are really pleased that you are enjoyed with our quick process of verification and fast withdrawals. We do our best to provide you only with positive and unforgettable emotions. Follow our website, to do not miss any special bonus. Thank you for staying with us! Warm regards, GunsBet casino team

user avatar

Game selection. Amazing including PLAYTECH. Very very fast withdrawals. Solid connection. I am very very happy 🥰 vary beautiful slots I like this👌🏼I am happy to play on Gunsbet casino.

I have nothing to dislike! this game casino don’t have a problem and have very perfect slots. For your first payout you have to wait a little bit longer.

Dear FEDOROVA, Thank you for taking the time to leave a feedback about our casino! We are happy to hear that you are satisfied with the selection of games and quick withdrawals. Thank you for staying with us! Warmest regards, GunsBet Casino Team

user avatar

Great selection of games. The customer service was phenomenal and the document approval and withdrawal times were super fast. New to this casino but it’s been one of the best so far.

Nothing really, so far, so good. I have had a few issues with bonus codes but, customer support helped out straight away. Besides this, everything is great.

Dear TURTIN2ROCKS, We are very glad that you enjoy playing at our online casino! Thank you so much for the recommendation! We wish you good luck and a great experience in the future ;) Best regards, GunsBet Casino team

user avatar

Good visuals and fun casino games and wins. The live chat is fast and easy. And has people on stand by and will help with any problems or questions. Yet to get a withdrawal out so shall see when I do if that’s just as painless.

Dear SPOTDEEMANN, It is a pleasure to hear that you like our games, customer service agents and withdrawal procedures. We will do our best to keep you satisfied with GunsBet Casino. Have a great day :) And we hope to see you again soon! Warm regards, GunsBet Casino team

user avatar

Gunsbet Casino News

Read all news about Gunsbet Casino, check for updates and stay tuned for exclusive bonuses.

Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!
Promotion Kick Off the New Year in Style with GunsBet Casino's Post-Christmas Promo!

Slot fans, rejoice! The New Year hasn’t even started properly yet and GunsBet Casino is already off to a new adventure! This online casino has teamed up with not one, but two top-notch software providers so you can start 2021 in style.We know that the holiday season is nearly over, but don’t turn your Christmas lights just yet, because Yggdrasil and Playson’s tournaments are on at GunsBet Casino! As usual, we’re here to bring these awesome promotions closer to you, so don’t go anywhere just yet because fun is about to start!Yggdrasil 2021 Prize DropThe much beloved online slot developer Yggdrasil is hosting the 2021 Prize Drop campaign that’s bursting with rewards! 25 lucky players who come on top of this promotion that’s already live and will be running until 10 January will get a symbolic prize of €2021!The entire prize pool stands at a whopping €50,525 which, we’d say, is not bad at all for a start-of-the-year promo.Yggdrasil’s 2021 Prize Drop will reward 25 luckiest punters with €2021 each!To get in, all it takes is to play your preferred online slots from Yggdrasil and with any bet you place during the campaign, you stand a chance to instantly trigger a prize!To make things more interesting, Yggdrasil has decided to include as many slots as possible in the prize drop, leaving a little something for everyone. In total, there are 16 games that can get you one of the 25 coveted prizes. Here are some of the participating titles:Jackpot RaidersVault of FortuneJackpot ExpressHadesHyperburstCarol of the ElvesMultifly!Valley of the Gods 2Golden Fish TankChristmas TreePlayson Welcome 2021 CampaignThe highly-awaited Playson’s Welcome 2021 Campaign is upon us and it’s already in full swing at GunsBet Casino. You have until 10 January to join the post-holiday fun, or else you’ll miss your chance to grab cool prizes!Real cash prizes await at the end of the promotion and we can tell you that things are getting hot on the leaderboard!Each bet of at least €0.50 placed on the selected Playson titles will take you a step closer to the main prize of €10,000! Yep, you read that one right! But you should know that the main prize is merely a fraction of the mind-blowing prize pool worth €70,000!Any win you score will contribute to your total score and be updated in the leaderboard in real time. However, cash prizes will be awarded only after the promotion ends and credited to winners’ accounts as withdrawable cash! (We told you it was awesome!)Playson welcomes 2021 by giving a chance to win a prize from the €70,000-worth prize pool!All that’s left is to point you to 10 participating titles:Legend of Cleopatra: MegawaysBuffalo Power: Hold and WinSolar KingSolar QueenPearl Beauty: Hold and WinBurning Wins: classic 5 linesDiamond wins: Hold and WinSunny Fruits: Hold and WinBook of Gold: MultichanceSolar TempleSpin and Shine at GunSbet CasinoBoth of these promotions are running through 10 January; in other words, there’s four days left to join the party and be in for one of the amazing cash prizes.While at the casino, please remember to pore over the General Terms and Conditions as these will cover for any missing details and let you enjoy the promotions to the full.All that’s left to do is head over to GunsBet Casino and check out the promotions yourself. We wish you the best of luck!

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