Greenluck Casino

Hey,

I am still waiting for my payouts of €500 each.

The oldest has been pending for 7 days, and the other two have been pending for 5 and 6 days. The Terms & Conditions state that withdrawals are processed within 3 days.

I have closed my previous complaint, but unfortunately, my withdrawals are once again not arriving without support.

I would like to withdraw my full balance of €12000

Could you please look into this issue and assist me?

Thank you in advance.

Hello,

I would like to submit a complaint regarding delayed withdrawals at Greenluck Casino.

I currently have three withdrawal requests, and all of them have been stuck in “under review” status for several days without any progress:

- 200,000 HUF – requested on 20/04/2026 (5 business days)

- 200,000 HUF – requested on 21/04/2026 (4 business days)

- 100,000 HUF – requested on 22/04/2026 (3 business days)

All withdrawals are still in “under review” status, and none of them have been approved or processed.

I have not received any request for additional documents, and my account has not been restricted. I have also contacted the casino, but I have not received any meaningful update.

I have all the necessary evidence (screenshots, transaction IDs, emails confirming the withdrawal requests), and I am ready to provide them if needed.

I kindly ask for your assistance in resolving this issue and helping me receive my winnings.

Thank you in advance.

Kind regards,

Hello,

You helped me with this complaint a month ago. Unfortunately, again, a withdrawal (only €285) has been pending since April 15th!

The casino assured me this wouldn't happen, which is why I closed the other complaint, but unfortunately, this is not the case.

The only way I was able to resolve it last time was by working with you. So I'm asking for help again.

Thank you.

Hey,

I am still waiting for my payouts and have not received any proper assistance.

There are three pending withdrawals of €500 each. The oldest has been pending for 13 days, and the other two have been pending for 6 days. The Terms & Conditions state that withdrawals are processed within 3 days.

In January, every payout was completed within 3 days. Since February 1st, withdrawals have taken at least a week, and now no payments are being received at all.

Live chat only asks for patience, and emails receive the same response.

I still have 1316,75€ on my account and after paying one 500€ withdrawal they suddenly blocked me from login into my account as they claim it is under review.

< information removed which is not related to this complaint > and I have chatted with both sites live chat numerous times and sent them multiple emails without hearing back from them.

Live chat said first I need to send them crypto wallet address which I did 6 days ago without response. This whole thing has been going on for at least three weeks. And after now chatting with them they told me someone would email me soon. Wel,l that hasn't happened either.