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Greenluck Casino
- 24/7 live chat
- Home to well-known providers
- Slow withdrawals
- No weekend withdrawals
Editors View
There are plenty of games to keep you entertained regardless of which device you decide to choose. You can enjoy a seamless mobile play or use the latest web browsers. As you play, you can exchange coins in the casino shop to pick up extra bonuses along the way and you can use 24/7 live chat for any questions or concerns you may have.
General Information about Greenluck Casino
Greenluck Casino is an online casino catering to players around the world. They have a catalogue of games available from any web or mobile device which we’ll chat more about in our casino review.
When you’re a member, you’ll have access to their Casino Shop. You can exchange coins for casino bonuses, free spins, free bets and more.
Payment Information and Options at Greenluck Casino
The casino supports the major payment methods and it is a casino that accepts crypto. The minimum deposit is €10, and all deposits must be wagered at least 1x.
You must complete the verification process when asked. The casino aims to review your documents within three business days.
Once verified, the casino aims to process your withdrawals within three business days. The finance department works Monday to Friday, 6 am to 5 pm GMT, and you can have up to three pending withdrawals at the same time.
The amount you can withdraw depends on your VIP level and currency, which is determined within a 90-day period.
Customer Support at Greenluck Casino
If you need help, you can contact the casino and one of the fastest ways to get help is by using their live chat feature. You’ll find live chat through the help centre. You can speak with an agent 24/7 to answer all your questions or concerns.
It may also be worth checking the help centre. The casino has covered lots of commonly asked questions, including verification questions and technical support.
If you still need help, you can also email the casino 24/7.
Games at Greenluck Casino
The casino has plenty of games to keep you busy. You’ll find a large selection of online slot games, including exclusive titles and the most popular games the industry offers. You can use the menus to list providers or to jump straight to your favourite game types. The search engine lets you find games, categories and providers instantly.
For more traditional betting, you may prefer table games. You can test your strategies with a number of card games, roulette versions and more. Betting limits vary to suit all kinds of budgets.
The casino also has a studio of live games. These are hosted by real-life dealers and offer a more interactive experience than your average table game.
Greenluck Casino’s Commitment to Responsible Gambling
The casino supports responsible gambling and has hints and tips to help maintain control and prevent gambling addiction. However, if you need to take a break, you can self-exclude. You must contact the casino by email, and they aim to close your account within 24 hours.
Final Verdict on Greenluck Casino
Overall, Greenluck Casino has everything to offer for a safe and enjoyable experience. You can claim a number of different bonuses, including a €100% welcome bonus up to €100. Please see our bonuses section below, as these are subject to change.
You can fund your account using the major payment options and cryptocurrencies, which will give you access to the latest online slots, tables and live casino games. For support, you can use 24/7 live chat and the casino is fully licensed and regulated.
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Very nice new casino everything works smoothly. Standard clear casino design. Fast payouts the next day were on the account no problems. Fast chat. Winnings are also there.
Maybe a high bonus turnover but that's a minor thing. For me there are no minuses, the game is very pleasantly fast.
I don't know about verification yet but if they are as fast as withdrawals then the casino is 10/10
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I don't like anything about this casino.
I would like to file an official complaint regarding the situation in which my bonus and the related winnings have not been credited to me.
I acted immediately when I noticed the issue.
First, I waited to see if the winnings would appear on my mobile device, but they did not.
As soon as I got home, I logged in on my computer and checked the situation – nothing had appeared.
I immediately contacted the chat support to report the issue. I was told to wait 24 hours.
I waited exactly 24 hours, and when no changes had occurred, I contacted support again right away.
Therefore, I acted as quickly and honestly as possible. I did not delay the matter in any way, but rather reported the issue immediately when it occurred. If the system claims that I canceled something, I did not do so knowingly or intentionally – I have never broken the rules or attempted to benefit unfairly.
The delay happened only because I was instructed to wait, and because the handling on your side was slow. Now the situation is being justified by claiming that the bonus period has expired. This is not fair, as I acted promptly, and it was your side that caused the delay.
I am not asking for anything extra. I only request that you return the winnings that were on my account before they disappeared – in the same form as they were (as a bonus). I am not asking for them to be credited as real money. There should be no issue in resolving this fairly.
I would like to emphasize that I have always followed all the rules and played honestly. I expect the same fairness and proper treatment from you as a customer. If you wish to keep me as a loyal customer, I kindly ask that you return my winnings as a bonus or grant me a new bonus of the same amount with a reasonable time limit. So the lost amount is +700eur and they don't want to refund it and keep making excuses