Genting Casino

I am a 39-year-old man who lives in Nottingham. I have Cerebral Palsy, which severely affects my hand control, speech, walking and general movement.

My disability does not affect my intelligence. I am particularly good at math's and calculating risk and probability. I studied Virtual Engineering at Coventry University. I live independently with a team of Personal Assistants.

On 27th Dec 2020, I joined the bookmaker http://www.gentingbet.com and went through their verification process by emailing them documentation. However, they did not request evidence of wealth.

There were some initial difficulties because they wanted signed documents and I do not have hand control. Eventually, their manager accepted the unsigned documents.

Unfortunately, they then emailed me:

"Thank you for your email, and apologies for the delay getting back to you - given your situation I wanted to discuss your account with our safer gambling team before making a decision on it. Having done so, I'm afraid we've taken the decision to close your GentingBet account and refund your deposit (the refund will leave our account tonight, please allow 2-5 working days for your card issuer to process the funds.)

We apologize for any disappointment that this decision may cause, and fully appreciate your point about making our services accessible, but as a gambling operator we also have to consider our responsibility to protect potentially vulnerable players from being harmed by gambling, and are concerned that given your circumstances accepting play from you would be an irresponsible course of action."

I am disturbed and confused over GentingBet's refusal to allow me to use their website because I cannot use my hands. Pre-covid, I regularly went to Bingo without difficulty. I've also have been to physical casinos and I have accounts with other online bookmakers.

While I accept that GentingBet has to protect vulnerable players, they also have a duty to not do this in a non-discriminant manner. Refusing to offer services based on physical disability is discrimination and therefore unlawful.

Good interface plenty of games. The land based casino is far better than on line in every way , great staff keep it worthwhile. Slots have noticeably higher percentage pau out

In online casino
Percentage of wins are lower than land base. Payouts on slots quite poor if you do manage to land feature. More often wins on playing below a pound pay more than playing higher amount bets

Awful site. Bugs on login. Very slow and laggy. Multiple problems refreshing balance. Sports promotions are OK and horse place terms ok.
No welcome bonus for me also.

Any others experience this?

The site is easy to navigate and Registration is standard for Online Casinos. There is a good choice of Live Dealer Games to play, which is the only thing i use when Gambling online. There is a good selection of Payment Methods to choose from. I use Visa Debit Debit. The most resent withdrawal I made was on a Friday evening and by Sunday Midday the funds where in my account. My account is fully verified with all the necessary document they require. I recommend anybody who is going to Gamble online, before you deposit, send all the necessary document and get support to confirm your account is fully verified, That way there are no delays in getting your Money. Gentingbet also offer the facility to get instant withdrawals at there land basted Casinos, handy if you have one near you.

This casino lacks empathy, takes advantage and doesn’t follow a responsible gambling ethos and lacks good customer service skills. Their response time to deal with issues is days long. Would seriously advise to avoid this casino completely. There are many other decent casinos out there with a better range of games and fantastic customer service. Avoid! Avoid! Avoid!

Very quick payments to my card and lots of bonuses.

I cannot play most of the games in my country. So many providers represented but I cannot play them! Also I did not know this until AFTER I deposited.

So quick to respond no messing about when you've won, literally won £2000 12 hours ago, I responded with my id and verification and instantly got approved, and usually online sites take forvever with ID verification this was ridiculously quick, will be recommending to my gambling buddies!

Nothing, brilliant site haven't looked at online slots that's not my thing, but roulette is, so brilliant so far

I like Their method of withdrawal. If you live in London you can go directly to one of their casino branches and get your cash. Also, their general banking is very fast. I never use any electronic wallets as there is no necessity! If you request withdrawal this evening then tomorrow afternoon it will be on your bank account and there will be no any hold ups due to a large amount or something.

Could be added more slot machines from different software providers, otherwise, all is good!

What do I like? Well I liked that the website loaded. I could register and deposit my money. I liked that I was issued a 100% welcome bonus.

What do you dislike? Well I dislike that a lot of games are out of my jurisdiction and a lot of games won’t load so I’m simply left to play blue print gaming which in my opinion is a crappy provider. In reality I was looking forward to playing certain games and once I was up and running it was all a slap in the face. Obviously not a place for international players and it’s more for the UK punters. To be fair the whole set up is pretty B-Grade as well. Never mind I supported their cause and shut it down. NZ/AUS players I wouldn’t bother here.

Good selection of games that one would usually find in a bricks and mortar casino

Very, very buggy!I play at between £2 and £5 a spin, and thus the variance for features is very large. However, after a few hundred spins the game will crash and you will have to restart a new game, missing the opportunity for a feature in normal due-course of play. This meant that £2,600 had a total wagering of only circa £11,000 in the end! Very, very poor result.