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GentingBet Casino

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Average Complaint Response Time: 3 days
Average Complaint Response Time: 3 days

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GentingBet Casino Review

  • An extensive selection of games
  • Mobile-friendly
  • Well known and established software platforms
  • UK Gambling Commission and Malta Gaming Authority licences
  • Numerous country restrictions
Suggest an edit
General info & Latest Promos
Website https://www.gentingbet.com/
Established 2010
Owner Skill On Net Ltd. Casinos
Casino Promotion

GentingBet is an online casino that belongs to one of the largest UK gaming groups. The Casino lobby is appealing in graphics and design, offering complete information for any new visitor. GentingBet is home to renowned software suppliers, such as NetEnt, Yggdrasil Gaming, IGT (WagerWorks), WMS, Novomatic, among many others. Live casino is also at players’ disposal. GentingBet is licensed and regulated by the UK Gambling Commission and Malta Gaming Authority. 

Restricted Countries and Territories

Due to certain legal restrictions, GentingBet does not allow players from several countries. The countries prohibited from playing include but are not limited to Belgium, Belarus, Russia, Switzerland, Turkey and the USA. However, the entire list of restricted countries can be found under more casino details.

Virtual Games

A massive range of classic slots and video slots are provided for every slot fan out there. Games are powered by the leading software providers like NetEnt, Yggdrasil Gaming, IGT (WagerWorks), and WMS, to name a few. To be more specific, some of the most popular titles include releases such as Starburst slot, Vikings Go Berzerk slot, Da Vinci Diamonds Slot, Book of Ra slot and so on. 

Table game lovers can enjoy numerous classic games such as Roulette, Blackjack, Baccarat, Sic Bo and Craps. Video poker variants include games like Jacks or Better, and 2 Ways Royal.

Live Casino

Those who prefer playing against live dealers can take advantage of the casino’s live dealer section with some very exciting titles on offer. The available games include Live Roulette, Live Blackjack, Live Baccarat and Live Poker. 

Mobile Gaming

GentingBet website has a mobile version that can be opened through practically any mobile, smartphone or tablet device. Players do not need to download an application, as all games are optimised for instant use.

Support

In case players need assistance, they are advised to contact the casino’s customer support team. The fastest way to get help is by loading the live chat facility. Which is open 24 hours a day, 7 days a week. Occasionally, the casino runs on minimum staff after midnight so live chat may be unavailable for around 30 minutes. Alternatively, players can send an email to the support team or reach them by telephone.

Security and Fairness

As for security, GentingBet uses a high level of encryption to ensure players’ personal and financial details are always kept secure. GentingBet is independently tested and carries the official certificate of Random Number Generator (RNG) to ensure all games produce fair and random results.

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Casino details
More Casino Details More details
Responsible gambling info Responsible gambling info
  • Website

    https://www.gentingbet.com/
  • Software

    Evolution Gaming, IGT (WagerWorks), Blueprint Gaming, Novomatic, Light & Wonder, Yggdrasil Gaming, NetEnt, Red Tiger Gaming, Play'n GO, GreenTube, Authentic Gaming, Playtech, Nyx Interactive
  • Deposit Methods

    Maestro, MasterCard, Visa, Cash Transfer
  • Withdrawal Methods

    Maestro, MasterCard, Visa, Cash Transfer
  • Withdrawal Times

    EWallets: Not offered

    Card Payments: 3-7 days

    Bank Transfers: Not offered

    Cheques: Not offered

    Pending Time: 24-72 hours

  • Withdrawal Limit

    Not Stated
  • Allowed Countries

    • Aland Islands
    • Albania
    • Andorra
    • Angola
    • Anguilla
    • Argentina
    • Armenia
    • Barbados
    • Belize
    • Benin
    • Bermuda
    • Bolivia
    • Bosnia and Herzegovina
    • Botswana
    • Bouvet Island
    • British Indian Ocean Territory
    • British Virgin Islands
    • Burkina Faso
    • Burundi
    • Cameroon
    • Canton and Enderbury Islands
    • Cape Verde
    • Central African Republic
    • Chad
    • Chile
    • Christmas Island
    • Cocos [Keeling] Islands
    • Colombia
    • Comoros
    • Croatia
    • Djibouti
    • Dominica
    • Dominican Republic
    • East Timor
    • Egypt
    • El Salvador
    • Equatorial Guinea
    • Ethiopia
    • Falkland Islands
    • Faroe Islands
    • Gabon
    • Georgia
    • Ghana
    • Gibraltar
    • Grenada
    • Guatemala
    • Guinea
    • Guinea-Bissau
    • Guyana
    • Haiti
    • Heard Island and McDonald Islands
    • Honduras
    • Hungary
    • India
    • Isle of Man
    • Jamaica
    • Johnston Island
    • Kenya
    • Kiribati
    • Kosovo
    • Latvia
    • Lesotho
    • Liberia
    • Liechtenstein
    • Lithuania
    • Macedonia
    • Madagascar
    • Malawi
    • Mali
    • Malta
    • Marshall Islands
    • Martinique
    • Mauritius
    • Mayotte
    • Mexico
    • Micronesia
    • Moldova
    • Mongolia
    • Montserrat
    • Morocco
    • Mozambique
    • Namibia
    • New Zealand
    • Nicaragua
    • Niger
    • Nigeria
    • Niue
    • Norfolk Island
    • Palau
    • Panama
    • Papua New Guinea
    • Paraguay
    • Peru
    • Pitcairn Islands
    • Rwanda
    • Saint Helena
    • Saint Kitts and Nevis
    • Saint Lucia
    • Saint Vincent and the Grenadines
    • Saint-Barthélemy
    • Samoa
    • San Marino
    • Seychelles
    • Sierra Leone
    • Slovenia
    • Solomon Islands
    • South Georgia and the South Sandwich Islands
    • Sri Lanka
    • Statia
    • Suriname
    • Svalbard and Jan Mayen
    • Swaziland
    • São Tomé and Príncipe
    • Tanzania
    • Timor-Leste
    • Togo
    • Tokelau
    • Tonga
    • Trinidad and Tobago
    • Turkmenistan
    • Turks and Caicos Islands
    • Uganda
    • United Kingdom
    • Uruguay
    • Vanuatu
    • Vatican City
    • Venezuela
    • Wake Island
    • Wallis and Futuna
    • Western Sahara
  • Casino Type

    Instant Play, Mobile
  • Manual Flushing

    No
  • RTP

    Not stated
  • Currencies

    Euros, British pounds sterling
  • Languages

    English
  • Licences

    UK Gambling Commission, Malta Gaming Authority
  • Company

    Skill On Net Ltd. Casinos
  • Established

    2010
  • Live Chat

    Yes
  • Contact

    Customer Support Email: [email protected]

  • Deposit Limit Tool

    N/A
  • Wager Limit Tool

    N/A
  • Loss Limit Tool

    N/A
  • Time/Session Limit Tool

    N/A
  • Self-Exclusion Tool

    N/A
  • Cool Off/Time-Out Tool

    N/A
  • Reality Check Tool

    N/A
  • Self-Assessment Test

    N/A
  • Withdrawal Lock

    N/A
  • Self-Exclusion Register Participation

    No
Suggest an edit

GentingBet Casino Reviews by Players

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JonK81 2 reviews
United Kingdom
Reviewed on December 29, 2020

DISLIKED

I am a 39-year-old man who lives in Nottingham. I have Cerebral Palsy, which severely affects my hand control, speech, walking and general movement.

My disability does not affect my intelligence. I am particularly good at math's and calculating risk and probability. I studied Virtual Engineering at Coventry University. I live independently with a team of Personal Assistants.

On 27th Dec 2020, I joined the bookmaker http://www.gentingbet.com and went through their verification process by emailing them documentation. However, they did not request evidence of wealth.

There were some initial difficulties because they wanted signed documents and I do not have hand control. Eventually, their manager accepted the unsigned documents.

Unfortunately, they then emailed me:

"Thank you for your email, and apologies for the delay getting back to you - given your situation I wanted to discuss your account with our safer gambling team before making a decision on it. Having done so, I'm afraid we've taken the decision to close your GentingBet account and refund your deposit (the refund will leave our account tonight, please allow 2-5 working days for your card issuer to process the funds.)

We apologize for any disappointment that this decision may cause, and fully appreciate your point about making our services accessible, but as a gambling operator we also have to consider our responsibility to protect potentially vulnerable players from being harmed by gambling, and are concerned that given your circumstances accepting play from you would be an irresponsible course of action."

I am disturbed and confused over GentingBet's refusal to allow me to use their website because I cannot use my hands. Pre-covid, I regularly went to Bingo without difficulty. I've also have been to physical casinos and I have accounts with other online bookmakers.

While I accept that GentingBet has to protect vulnerable players, they also have a duty to not do this in a non-discriminant manner. Refusing to offer services based on physical disability is discrimination and therefore unlawful.
Allanpkoz 1 review
United Kingdom
Reviewed on November 28, 2020

LIKED

Good interface plenty of games. The land based casino is far better than on line in every way , great staff keep it worthwhile. Slots have noticeably higher percentage pau out

DISLIKED

In online casino
Percentage of wins are lower than land base. Payouts on slots quite poor if you do manage to land feature. More often wins on playing below a pound pay more than playing higher amount bets
not4hotmail 1 review
United Kingdom
Reviewed on September 18, 2020

DISLIKED

Awful site. Bugs on login. Very slow and laggy. Multiple problems refreshing balance. Sports promotions are OK and horse place terms ok.
No welcome bonus for me also.

Any others experience this?
Inactive user
Reviewed on April 23, 2020

LIKED

The site is easy to navigate and Registration is standard for Online Casinos. There is a good choice of Live Dealer Games to play, which is the only thing i use when Gambling online. There is a good selection of Payment Methods to choose from. I use Visa Debit Debit. The most resent withdrawal I made was on a Friday evening and by Sunday Midday the funds where in my account. My account is fully verified with all the necessary document they require. I recommend anybody who is going to Gamble online, before you deposit, send all the necessary document and get support to confirm your account is fully verified, That way there are no delays in getting your Money. Gentingbet also offer the facility to get instant withdrawals at there land basted Casinos, handy if you have one near you.
ck9087 6 reviews
Message
Reviewed on November 29, 2018

DISLIKED

This casino lacks empathy, takes advantage and doesn’t follow a responsible gambling ethos and lacks good customer service skills. Their response time to deal with issues is days long. Would seriously advise to avoid this casino completely. There are many other decent casinos out there with a better range of games and fantastic customer service. Avoid! Avoid! Avoid!
Jarredknox 1 review
United Kingdom
Message
Reviewed on September 12, 2018

LIKED

So quick to respond no messing about when you've won, literally won £2000 12 hours ago, I responded with my id and verification and instantly got approved, and usually online sites take forvever with ID verification this was ridiculously quick, will be recommending to my gambling buddies!

DISLIKED

Nothing, brilliant site haven't looked at online slots that's not my thing, but roulette is, so brilliant so far
gm2891 2 reviews
United Kingdom
Message
Reviewed on July 9, 2018

LIKED

I like Their method of withdrawal. If you live in London you can go directly to one of their casino branches and get your cash. Also, their general banking is very fast. I never use any electronic wallets as there is no necessity! If you request withdrawal this evening then tomorrow afternoon it will be on your bank account and there will be no any hold ups due to a large amount or something.

DISLIKED

Could be added more slot machines from different software providers, otherwise, all is good!
Genovese 21 reviews
New Zealand
Message
Reviewed on April 28, 2018

LIKED

What do I like? Well I liked that the website loaded. I could register and deposit my money. I liked that I was issued a 100% welcome bonus.

DISLIKED

What do you dislike? Well I dislike that a lot of games are out of my jurisdiction and a lot of games won’t load so I’m simply left to play blue print gaming which in my opinion is a crappy provider. In reality I was looking forward to playing certain games and once I was up and running it was all a slap in the face. Obviously not a place for international players and it’s more for the UK punters. To be fair the whole set up is pretty B-Grade as well. Never mind I supported their cause and shut it down. NZ/AUS players I wouldn’t bother here.
Syvaren 2 reviews
United Kingdom
Message
Reviewed on October 18, 2017

LIKED

Good selection of games that one would usually find in a bricks and mortar casino

DISLIKED

Very, very buggy!I play at between £2 and £5 a spin, and thus the variance for features is very large. However, after a few hundred spins the game will crash and you will have to restart a new game, missing the opportunity for a feature in normal due-course of play. This meant that £2,600 had a total wagering of only circa £11,000 in the end! Very, very poor result.

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