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Blacklisted

Fly Casino is a brand operated under the Focal Click Affiliate Program , a program which has been blacklisted due to the usage of unethical business practices in its relation with affiliates, including but not limited to lack of communication and cooperation, delayed or declined payments and unprofessional behavior.

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Fly Casino

Our Rating CasinoRank
1/10
CasinoRank
Player Rating 31 reviews
7.6/10
31 reviews
Complaint Response 3 complaints
4 days avg. 3 complaints
What we like
  • Contains all of the games on the Playtech platform
  • Lightweight instant-play version available
  • Managed by the highly reputable Peak Entertainment group
  • 24/7 support available via domestic and international phone or email
  • Live chat available from 12PM to 2AM GMT
  • Secured with SSL and firewall technology
  • Proven fair by TST
What we don’t like
  • Unavailable to players in a number of countries
Affiliate disclosure

Our content contains affiliate links and we may make a commission on operator registrations and deposits made through these links. We only recommend licensed operators and we would not endorse any brand that is not verified by our experts. Get the truth. Then play.


Fly Casino Details

Here you can find all the specific details about this casino.

  • General
  • Payments
  • Games
  • Responsible Gambling
  • Customer Support
Website
http://www.flycasino.com
Established
2013
Licences
Curacao Gaming Control Board
Affiliate Program
Languages
English
Casino Type
Instant Play

Fly Casino is an online casino that offers a wide range of Playtech games in instant-play format. It is managed by the same people who operate Omni Casino, one of the longest running and most trusted online casinos in the industry. The casino is licensed by the jurisdiction of Curacao.

Restricted Countries

In accordance with government regulations, Fly Casino is unable to offer games to players in the following countries: the United States, Afghanistan, Bulgaria, China, Cuba, Curacao, Cyprus, France, Hong Kong, Israel, Iraq, Iran, Libya, Macao, the Philippines, Serbia, Seychelles, Sudan, Syria, Turkey, and Yemen.

Security and Fairness

Fly Casino utilizes the necessary technologies to keep players safe. All financial and personal information provided to the casino for banking or registration purposes is secured with SSL encryption. Fly Casino also uses firewall technology and other safety measures on their servers to keep data safe.

The games at Fly Casino have been proven fair through an independent audit conducted by TST. Testing is still being done on a regular basis to ensure that the games continue to play with genuine randomness. Details on testing procedures can be seen on the "Fair Gaming" page on Fly Casino's website.

StallCation

Complaints

Read the complaints other players have left for Fly Casino. Learn more about complaints.

Show all complaints
Withdraw declined from Fly Casino
Hello , I have registered on Fly Casino on 7/11/2013 and played with my money and their bonus and enjoy playing on them. After that i stopped for some months and then around summer of 2014 i noticed their great offers and start playing again on them. I have not win anything for some time but i keep playing almost every week until 11/11/2014 when i deposit 100 and received a bonus of 120 and played slots with 6 bet as per their terms and conditions i finished the wagering requirements and won over 7000 euro. I keep playing for some days more on their slot games with 6 bet and played almost double their wagering requirements when i decided to withdraw some of my winnings. After some days they asked for my ID and my bill and i send them on 18/11/2014. The same day they send me an email asking for my ID to be notarized and send to them with postal mail to their office. I send them my ID the next day with postal mail to their office. I was waiting for them to receive my notarized ID to their office but they have not received it. I get an email 2/12/2014 saying that my withdraw is canceled and they just waiting my Notarized ID to be sent to them with postal mail. After that i checked with the post office but they said to me that it will arrive to them the next days. After that i was just waiting for them to receive my notarized id. On 20/01/2015 i received again an email from them asking for my notarized id?!?! Well i send them a new one again to their address on philippines . Finally on 27/2/2015 received an email from them saying that they have received my Notarized ID and they will forward it to the security team. I have made a new withdraw on 3/3/2015 of 2500 and they canceled it and send me an email : This is Kerry Anne from the Fly Casino Support Team. We would like to inform you that the copy of your notarized ID has been accepted by the Management and your account is now updated. However, due to security reasons your account will remain closed. Thank you for your cooperation. After that i send them an email : Hello , I have send you all the documents you requested. Why you dont send me my withdraw and keep decline it? Waiting for your answer. And the answer was : Dear Matej, Thank you for contacting us regarding your withdrawal. Please be advised that your withdrawal has been declined by our management team based on your Gaming actions in the casino. You will not receive any withdrawals from us. Please note that as stated in our bonus terms: 5. Fly Casino®, reserves the right to review transaction records and logs, from time to time, for any reason whatsoever. If upon such review, it appears that end users or any one or combination of them are participating in strategies which Omni Casino®, in their sole discretion deem to be abusive, Omni Casino®, reserves the right to revoke the entitlement of such end user(s) to the promotion and required that all bonuses and winnings related to such abuse be reversed and/or forfeited. You may see our bonus terms in detail at this link; http://www.flycasino.com/common/promoterms.asp I don't understand why they are doing this and i want you to help me because i have not break any of their rules. As i explained above i played according to their terms and conditions and only on slots with bet 6. Matej Barun
staus Unresolved
€2500
Fly Casino - Unjustified Confiscation of Winnings
I made a deposit on the casino on the 24th Feb. of 60 Euros, received a bonus of 75 and played slots. I won 9500 Euro playing with bet 6 (which is the casino's max bet allowed) I finish the wagering requirements for the bonus, and the next day (25th Feb) i opened the casino, decided to gamble a little more, opened a game (slots) and played with bet 10 euro this time, which i am allowed of course because i am playing with my cash balance!! I played 2 days in a row, i lost almost 500 Euros and after that i decided to withdraw my half winnings. (4000 Euros). 4-5 days later, i received a payment of 60 Euros to my Skrill account from Fly Casino, and when i entered my account there was no balance, and the withdrawal was canceled.I talked to live chat, they told me that i bet over limit which is 6 and that's why my winnings where forfeited. I explained them exactly what happened that i bet 10 the next day after i finished the wagering requirements, and that i was playing with my cash balance. The live chat support was keep telling me that the decition was final. Exactly after that i called them directly and told them exactly what happened and that they took my winnings for no reason because i did not break any of their terms. On the phone they told me that he saw this, and that they will contact the relevant department and that they will send me an email. 2 days after that, on 4/March/2015, i received an email telling that: Dear Daniel, This is Greg from the Support Team. Your account was checked and found that you have already completed the wagering requirement when you placed a bet of more than €6. However, your winnings were removed as per Management's decision following a full investigation made in your account. As per our General Promotional Policies and Rights (http://www.flycasino.com/common/promoterms.asp): "Fly Casino®, reserves the right to review transaction records and logs, from time to time, for any reason whatsoever. If upon such review, it appears that end users or any one or combination of them are participating in strategies which Fly Casino®, in their sole discretion deem to be abusive, Fly Casino®, reserves the right to revoke the entitlement of such end user(s) to the promotion and required that all bonuses and winnings related to such abuse be reversed and/or forfeited." They took my winning without telling me anything, and after that they used an excuse that it was not true. After they realized that this is wrong they throw me this "rule" in the email which i dont understand exactly what it means. My guess is that they simply dont want to pay my winnings, but for half a year (almost) and now they dont seem to have any problem with me depositing my money to their casino and playing. This is really unacceptable, i am waiting your responce regarding the issue. Thank you, Daniel
staus Unresolved
€4000

Complaint Statistics

Avg. Amount $ 3,301
Avg. Complaint Duration 12 days
Avg. Response Time 4 days

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Player rating
7.6/10 31 reviews

Top reviews from our players

Inactive user
7/10

Fly Casino is one of those who have recently been on the internet, and comes from the Peak Interactive Group, which in addition to this new and still has one casino, which is the Omni Casino. Omni Casino is a lot older and it was founded back in 1997, both of these casinos are licensed by the government of Curacao. Fly casino using Playtech gaming environment in which it is available instantly over 170 titles in various fields of life. We will not spend too many words on such titles as Playtech has long been proved and confirmed their place in the competitive gambling industry.
It is available online via instant games as well as download client that is easy to install but requires a bit more RAM when launching the latest generation video slots.

I personally use the download version of the casino because with the Playtech platform for a complete experience and feeling just a huge difference between an instant play and a customer who is at all times ready to start directly from the desktop. Here usually I play Marvel slots and especially I would like to highlight Incredible Hulk and Spider-Man, who made me, as a rule the most fun but also the earnings. These two slots I am in the last few weeks won over 250 €, and I do not remember that I had some significant losses, while I hung out with the popular heroes who are perfectly arranged in beautifully designed drum. Of the other, I had something a little experience with the X-Men and Iron Man 3 slot, the other games I have not had time to test it on Fly Casino.

When it comes to payment options, this represented a standard SSL encryption that is virtually impenetrable by many spyware programs and their creators. So far, I have one payment to Fly Casino and can confirm that the payment to my Neteller account was realized for some 36 hours. It is in relation to some famous brands very quickly because the large operators often exceeds the promised limit of 48 hours to pay. Customer support standard for good Playtech casinos, there's nothing else to add, because as they progressed from the second group, so will thrive and Fly Casino, because I believe in them.

Fly casino it is sister website Omni casino, and this two casinos are probably best Playtech places currently, at least I did not know any better places to enjoy Playtech games.

Fly casino have only Playtech games, both instant play and download, and like usually i can just recommend to download software and did not had any headache with slow spins or game freezes.

What I can say about customer support at fly casino? Well, it is probably best customer support i have seen at all Playtech casinos, there is really very well trained live chat agents, live chat always ready to help, and I speak with them only couple of times, but it was more than enough to understand that they very good and it is just a pleasure to open live chat, no headaches with long waiting or other stupid tricks.

Bonuses and promotions are very similar to Omni casino, and this means that their bonuses are awesome. Always deposit bonuses, sometimes so high like 300% for 3 deposits in a row, I got it when did not deposit for a lot of time, and they sent me email that they miss me. No deposit bonuses unfortunately not often, but they have good tournaments and good promos where it is not hard to get at least small no deposit bonus, actually all such prizes in tournaments and promos are usually just real cash.

Withdrawals are great. I have only one, took about 24 hours to get paid to Skrill wallet. No long waiting like at many other casinos with Playtech casinos. Just request withdrawal, and soon it will come, no any headache with verification also.

If look at this casino like at just Playtech casino- it is perfect place. I have no suggestions, have nothing that I did not like, nothing to improve. Just keep this good job up!

Bonuses are good and rewards but thats it!

Six months playing at Fly with average to small wagers and I'm minus a couple of thousands + I've played on many sites and pretty much stayed even in the win loss column. The payouts they advertise are false and there is no justice with these online casinos..IBAS etc. What good are bonuses of 100 200% if there aren't any payouts.6 years playing playtech software and I've gotten in the random jackpot bonus once with bet365. That feature is rigged as well. No justice and Fly is an example!

This casino has an interesting name and I wanted to see if it is an interesting casino too!
I created my account and I saw on Askgamblers that they are offering a no deposit bonus of 7$, also a list of restricted countries was available and my country wasn’t on that list. But when I saw that I didn’t received the no deposit bonus, I checked the terms and conditions on their website and I saw that my country, Romania, is restricted too! But I was able to take the 110% welcome bonus up to 110$, I went to cashier and I made a 20$ deposit because this is the minimum amount, I received 22$ bonus with only 20 x wagering requirements.

They have Playtech games and I like this provider because it has interesting slots with nice features and a good payout rate! Obviously, I opened Gladiator slot, my favorite from this provider but not because of the jackpot! I had 42$ in my account balance but it started to decrease very fast at the beginning and I was a little bit concerned because I thought that I will lose the money! But the free spins feature helped me to boost my balance, I won 10 free spins with 3 x multiplier and Caesar gave me some extra spins that helped me to win 23$! I triggered the helmets bonus too but I won small amounts of money, nothing big! When I reached 55$, I checked for the completion of the wagering requirements and I realized that were completed and I requested a withdrawal!

I will give 8 for the games because they have only Playtech and they should add more games! The 110% bonus will receive a 9 because it has only 20 x wagering requirements! They have a lot of payment methods available and I think that deserve a 9!

I was disappointed because the no deposit bonus has country restrictions!

Inactive user
9/10

I think the first online casino I joined was a Playtech casino. I don't remember the name but I remember the Marvel slots so whenever I have a chance to play and my wallet allows it I am more than happy to make a deposit and try my luck. I think that my biggest wins in my entire gambling career were on the Marvel slots.

Fly casino is a sister casino of Omni casino. I already have an account at Omni casino and a few deposits so I was more than happy to make an account here as well. At the time I joined this casino they had a 7 euro no deposit chip for new players. I was more than happy to take the promotion but I lost everything in a short time. I looked at their deposit bonus section and saw that they were offering a 40 euros free on a 7 euros deposit.

I had no money on my Neteller balance but I made a promise to come back in a few weeks after my balance was full. When I came back I made the 7 euros deposit and the 40 euros were added to my balance after contacting live chat. I started playing The Incredible Hulk and had some big wins. After a while I tried Iron Man 2 and also had some big wins after which my balance was about 130 euros. I tried a few more games and was about half way through the wager with about 100 euros on my balance. I wasn't sure what to do so I decided to risk it all on Fantastic Four playing on a high 1 euro bet. I got the free spins after about 30 spins but the win was small, only about 20 euros.

I was in doubt whether to change the game but decided to stay and soon lost all of my money. I had fun playing here and I believe this is a safe and fair casino just like Omni.

Hello, dear askgamblers! I'm gonna share my experience at Fly casino, which is casino based on one of my favorite software-Playtech. I saw that they were giving away 7$ no deposit bonus with 50x wagering (ok, that is quite a lot, but free stuff is free, besides there are casinos with even higher wagering).

I liked the fact that they have both flash and download version so I chose to stay with instant play. The sign up was fast, at first I had a few logging in problems, but everything was fine, After that I contacted the live support to ask about the ND bonus. Unfortunately I was told that players from my country wasn't eligible to get the bonus. It was little frustrating since I didn't see that information anywhere. However, I decided to go with the minimum deposit of 20€ using my skrill account, I decided to not take the welcome bonus. The deposit process was fast too.

Since it's playtech casino, I would usually start with table games, as they are my favorite, but this time, with my 20€, I went to Marvel slots.I started with Ghost Rider, asI haven't played it before. I really liked the intro of it, and the overall look. I placed 0.20€ bets and after 10 empty spins I gotfew spins with wild symbols, which gave me at least 0.80€ win. I continued to play it, hoping to get free games or other special game bonuses. Well, unfortunately nothing of that happened and after 20 minutes of playing it, my balance went down to 10€.

Then I switched to Incredible Hulk. I placed 0.50€ bets per spin and somehow was luckier than before and got 2 respins a couple of times and overall boosted up my balance to 28€. With that I went to Fantasic Four. Even the first spin gave me 1.08€ with my 0.50€ bets and my luck continued. I played it for 40 minutes and ended with having 45€ in my account and decided to try their withdrawal, to see how it goes.

Overall, I had a good time at Fly casino. I think that they have good bonus offers, I might try them in the future. I also think their customer support is great, they answered all of my questions nicely. What's important, the withdrawal was smooth, not the fastest, but within less than 4 days it was in my ewallet. I would give them 8 stars. Recommend!

I love the playtech video slots so when I saw the Fly casino gives a no deposit opportunity I grabbed the chance. I signed up from the askgamblers to get their welcome offer; they give 7 euro absolutely free and give another 40 euro on the first deposit. I decided to create my account and claim the 7 euro. I downloaded the casino and made my account but on my first login I didn’t get the no deposit bonus.

I thought it is an automatically bonus so I waited a full day but my bonus wasn’t credited. I contacted with the live support and tried to claim the no deposit money. The operator was very kind and credited my account with the bonus. I asked about the free money details and he explained me everything; the maximum cash out was 200 euro and the wagering requirements was fifty times of the bonus.

So the 7 euro had 350 euro play through. I started to play on the iron man video slot with the minimum bet, a few spins later I hit my biggest win in my life on the iron man. I get many different colored iron man symbols in a row and get an excellent amount, about 230 euro on 25 cent bet. I played a bit more on it but I started to lose my balance so I changed the game to the fantastic four 20 line slot. I started at 2 euro bets, my luck wasn’t stopped and I get many valuable winnings on the free spins feature. I get all of the four kind of bonus free round on the feature and I went up to 460 euro.

Some hours later I completed the wagering so I want to make a withdrawal. I sent my id card to the support and they approved it within a half hour.I deposited 10 euro with skrill but I asked the support to remove all match bonuses from my account and then withdraw 210 euro. The money arrived 3 days later.

Got 7 free sign up bonus from then and they even have a lot of exciting offers other than the no deposit bonus. And play tech is my favourite portal so this casino was a treat for me with their bonus. I would just like to advice them to just automatically credit the bonus amount in a players account it is a very small thing but builds a lot
of trust in a player for casino. So after i got over with the registration thing and all then i was ready so i started with the gladiator game which is a very famous game.

They take a reasonable time in loading the games and i do not point it at them because i have seen worse at some casinos. I did not play this game for long because i was not winning anything good. Hit that actress thing couple of times and the shield but my win amount was maximum 1.40$ the most common feature was the 9 one and K's
and i lost more than i won.

So i went to play iron man slot which is the most entertaining. I hit the feature where iron man appears on the left of he game and does a thumbs kind of thing and i think that was really cool. Then i just went for casino hold em and after a long time i was playing this game because in he middle i started playing this casino war and casino battle a lot which is i think a substitute for this game on a lot of casinos. I would really like to play their live dealer room but my balance was over before that and i was not even sure that if i could play it with the free money.

Their best game for me was iron man slot and roulette. And i wish their free sign up bonus was a little high because 7 is just nothing and i could not even try a lot of games because of the misery.

Fly casino has a very nice welcome promotion for new members coming from askgamblers site.They offer 7 euros no deposit bonus plus 40 more when you make a deposit of 7 euros.This bonus has a 50x wagering requirements and maximum cash out is 200 euros.I signed up to play some playtech games with this 7 euros and maybe deposit 7 to take another 40.The fact that this casino operates by the same people who run Omni casino makes Fly casino very trustworthy because Omni is one of the older and better playtech casinos out there.

After finishing sign up process i contacted support to claim my 7 euros bonus.I had a very pleasant chit chat with operator and after few minutes my account was credited with bonus.I decided to go for slot games immediately to be precise i opened marvel slots tab because they were allowed as an wagering option with this bonus.First on my playlist was Fantastic four slot.I set my bet to lowest and started turning reels.To my pleasant surprise slot payed very good and i won free games very quick.Free spins didn't bring too much just little more than 7 euros because i just got invisible woman stacked on reel 3 and +4 free spins with growing multiplier.I decided to go for one of the regular slots next and then return to marvel slots again later.From the big list of slots i opened slot Halloween fortune but this one was a complete bust.I lost all my bonus money without seeing any features.After some thinking i decided to deposit 7 more to get 40 and try again.This time i had money for bigger bets and i thought why not start with Fantastic four slot again because it payed decent in previous attempt.To my disappointment this time i wasn't so lucky.The closest i got to free spins was two earth scatters and in attempts to get the third one i got carried away which made me hit zero balance in no time.

My time spent in Fly casino was more than ok.I cant really complain about anything.Bonuses are decent there is a lot of games along with good support Fly casino can go in the group of better playtech casinos.I just cant comment on withdrawals because of my bad luck and for the rest i rate Fly casino with 9 out of 10 stars

I could not be signed up, "because your country is close to Turkey"!!!! It is like to tell to tell to the Englishman that he is French...... I am really sorry....

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