Fiji Casino

Hi, Thank you for sharing such thoughtful feedback! 😊 We’re really glad to hear that your experiences with our support team have generally been positive, particularly when it comes to payment and promotion questions. It’s also great to know that having a dedicated VIP contact makes things easier when a conversation requires more context or familiarity with your account. We completely understand your frustration when the only immediate answer is that you need to wait, especially when another provider is involved. Even when the delay is outside our direct control, repeatedly having to reopen chats just to find out whether anything has changed isn’t an ideal experience. Your suggestion about proactive updates is very fair. If an external confirmation is pending, keeping players informed about what is being checked and whether there has been any progress can make the waiting process much less frustrating. We really appreciate the constructive feedback and will pass it on to the relevant team. -The FijiCasino Team

Fiji Casino 5 days ago

Hi, Thank you for sharing such a balanced review! 😊 We’re glad to hear that you appreciate having multiple payment options, find the games easy to access, and enjoy the modern feel of the website. It’s also great to know that you’ve had enough positive experiences to keep coming back, and that our promotions add something extra for you. We understand your point about payment restrictions becoming apparent only when making a withdrawal. It can certainly be confusing when a method works for deposits but isn’t available for withdrawals, especially when that distinction isn’t immediately obvious. Payment methods can have different deposit and withdrawal conditions depending on the provider and payment route, but we agree that this information should be as clear as possible directly in the cashier. We’ll pass your feedback to the relevant team, as clearer information could prevent unnecessary confusion and support contacts. Thanks again for the constructive feedback and for continuing to choose us! -The FijiCasino Team

Fiji Casino 6 days ago

Hi, Thank you for taking the time to share such detailed feedback. We’re really glad to hear that the game selection made a strong first impression, that you’ve found plenty of games you enjoy, and that the mobile experience and deposits have been working smoothly for you. 😊 We also understand your frustration when you expect to find a particular provider or title and it isn’t available. Game availability can vary depending on the provider, licensing, market, or other availability restrictions, so not every title will necessarily be available to every player at all times. That said, we agree that the game catalogue should make availability as clear as possible. If a game or provider is shown or expected but cannot actually be played, it can understandably create confusion and disappointment. We appreciate the constructive feedback and will share your point about clearer game availability with the relevant team. Thanks again for the balanced review! 💙 -The FijiCasino Team

Fiji Casino 1 week ago

Thanks for sharing your feedback! We’re glad to hear you appreciate the variety of payment methods available, as well as the smooth deposit experience and the friendliness of our support team — we’ll be sure to pass that on. Regarding withdrawals, processing times can vary depending on the selected payment method and the additional security or verification checks that may be required in certain cases. While many withdrawals are processed quickly, some may take longer, especially if further review is needed. We understand delays can be frustrating, and we always aim to complete payments as fast as possible within our processing timeframes. As for bonus wagering requirements, these are set in line with our Bonus Terms and are clearly outlined before opting in. We understand they may feel demanding, and we continuously review our promotions to ensure they remain fair and enjoyable for players. If your withdrawal is still pending, we recommend reaching out to our support team with your details so we can check the status and assist you directly. -The FijiCasino Team

Fiji Casino 4 months ago

Thanks for your feedback, we really appreciate you sharing both sides of your experience. We’re glad to hear the KYC process was fast and smooth, and that you were able to start playing quickly after sign-up. A quick onboarding experience is something we actively aim for, so it’s great to know it worked well for you. At the same time, we understand your frustration regarding the removal of certain deposit methods like MuchBetter. Payment options can change over time due to provider availability, processing agreements, or regional restrictions. We understand that this can be inconvenient, especially when it means switching to methods that take longer to process. Your feedback about payment method availability has been noted and will be shared with the relevant team for review. -The FijiCasino Team

Fiji Casino 4 months ago

Thanks for your feedback, we really appreciate you sharing both the positives and the areas for improvement. We’re glad to hear our support team was able to quickly resolve your login issue and that you found them polite and helpful. It’s also great to know the modern design and ease of navigation are adding to your overall experience. At the same time, we’re sorry to hear about your concerns regarding withdrawal processing times and communication. While withdrawals are handled by the finance team and may sometimes require additional security and compliance checks, we understand that a lack of real-time updates can feel frustrating. Clearer visibility and faster communication during processing is something we continuously aim to improve. Your feedback about consistency, speed, and transparency has been noted and will be forwarded to the relevant team for review. -The FijiCasino Team

Fiji Casino 4 months ago

Thanks for your feedback, we appreciate you highlighting both the positives and the issue you experienced. We’re glad to hear you’re enjoying the platform’s layout and the wide selection of slot games. Keeping the menu clear and continuously adding new releases is something we focus on, so it’s great to know it’s working well for you. At the same time, we’re sorry to hear about your experience with support. That’s definitely not the level of service we aim to provide. All players should receive clear, respectful communication, especially when asking for clarification. Your feedback has been taken seriously, and we’ll make sure it’s shared with the relevant team for review. -The FijiCasino Team

Fiji Casino 4 months ago

Thanks for sharing your experience, we really appreciate the detailed feedback. We’re especially happy to hear your kind words about Valeria. Our VIP team works hard to provide personalized support, and it’s great to know she made a positive impact on your experience. We’ll be sure to pass your message along to her. Regarding the deposit bonus, we understand your concerns. Wagering requirements can feel demanding, especially during an unlucky run. These conditions are set to balance bonus fairness and responsible use, but we also recognize that they may not suit every playstyle. Your feedback is valuable, and we’ll make sure it’s shared with the relevant team as we continue reviewing and improving our offers. -The FijiCasino Team

Fiji Casino 5 months ago

Thanks for your feedback, we really appreciate you taking the time to share both the positives and the areas for improvement. We’re glad to hear that deposits have been consistently fast and reliable for you across different payment methods, that’s something we actively work to maintain at a high standard. Regarding your comments on game variety and features: we understand your point about the lack of sportsbook and the comparison with other crypto casinos. The sportsbook feature is currently not part of our offering, but we do review expansion options regularly based on player demand. As for providers like Live88 and additional slot/live game studios, we’re continuously working on expanding our portfolio and adding new partners to improve variety. Feedback like yours is especially helpful in guiding those decisions. We’ll make sure your comments are passed on to the relevant team for review. -The FijiCasino Team

Fiji Casino 5 months ago

Thank you for your feedback! We’re glad to hear you’re enjoying the wide range of providers and regular new game releases, as well as staying updated through the Telegram channel, that’s exactly the kind of dynamic experience we aim to offer. 🎰 We understand your concerns regarding RTP on certain slots. Please note that RTP values are set and controlled by the game providers, and all games run on independently certified RNG systems, ensuring fair and random outcomes. The same game should perform identically in the long run across licensed platforms. Short-term results can vary due to volatility and randomness, which may sometimes create the impression of lower returns during certain sessions. We appreciate your honest feedback! -The FijiCasino Team

Fiji Casino 5 months ago