Complaint #1 Fiji Casino

Delayed paymemt

By Naifwardy

2 months ago

Made a withdrawal request and in their terms and conditions, I was told it's a 24-hour max for withdrawal. It's been over 24 hours and they're giving all different excuses. The same excuses you hear from all casinos. I just want my money. I will send screenshots of all the chats where they are lying and each chat person is saying different information. These companies should stick to their terms when people like us are betting thousands.

Disputed Casino Fiji Casino

Reason Delayed payment

Amount €400

Discussion

AskGamblers

• Support Team

1 month ago

Dear @Naifwardy,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and let us know if you have received the disputed payment. Please be notified that, in case you fail to respond within the given timeframe, we will consider your case resolved and it will be closed accordingly.

Please keep in mind that, as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaints system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Fiji Casino

• Representative

1 month ago

Hi,

We’re happy to inform you that your withdrawal has now been fully processed.

We sincerely apologize for the wait and appreciate your patience.

-The FijiCasino Team

Naifwardy

1 month ago

Still no withdrawal 3 days later. Just warning people to stick with the big casinos and don't play with these casinos that don't stick to there terms and just makes up lies after lies. Be careful and play elsewhere

Fiji Casino

• Representative

1 month ago

Dear Player and AskGamblers Team,

Thank you for your message.

We understand your frustration and want to clarify the situation regarding your withdrawal request.

While our Terms and Conditions indicate a standard processing time of up to 24 hours, certain withdrawals may require additional time due to routine verification procedures, including compliance checks, security assessments, and coordination with our payment providers. These steps are necessary to ensure that all transactions are safe, accurate, and fully compliant.

We sincerely apologize if the information provided by our support team appeared inconsistent. During the processing stage, agents may only provide updates based on the current status, which can sometimes result in similar or differing explanations.

Please be assured that your withdrawal is being handled with priority, and it will be processed in full accordance with our 100% payout policy as soon as all verification steps are completed.

We appreciate your patience and understanding while this is finalized.

-The FijiCasino Team

Fiji Casino Complaint Stats

Resolved 2 / 2

Avg. Amount $528

Avg. Complaint Duration 6 days

Avg. Response Time 24 hours

Fiji Casino Complaints

See all complaints for this casino

My account had been permanently closed

Hello,

I would like to submit a complaint regarding FijiCasino and the confiscation of my winnings totaling $3,013.

I registered, deposited, and played normally on the casino platform. My account completed full KYC verification the same day, and I was allowed to continue using the account without restrictions.

After winning $3,013, I submitted a withdrawal request and was informed that the withdrawal was processing.

Several days later, after following up with support regarding the withdrawal, I was suddenly informed that:
• My account had been permanently closed
• I was no longer permitted to use the platform
• My winnings had been voided

My concern is the following:
• FijiCasino allowed me to register, deposit, complete KYC verification, play, accumulate winnings, and submit a withdrawal request before taking any action.
• No restriction or warning was applied beforehand.
• The issue was only enforced after winnings had been accumulated.

I believe it is unfair and disproportionate to retroactively void winnings after allowing full gameplay and account verification to proceed normally.

I also note that my original deposit was refunded by the casino directly.

I respectfully request that AskGamblers review whether the timing and handling of this case was fair toward the player, particularly considering:
• verified account status,
• accepted gameplay,
• and the withdrawal initially being marked as processing.

I can provide screenshots and communication records if required.

Thank you for your time and assistance.

Resolved

$1,000