Complaint #3 Fiji Casino

2000euros withdrawal still processing after more than 7 days

By Popperssi

3 weeks ago

Hello AskGamblers Complaint Team,

I am requesting assistance with a delayed €2,000 withdrawal from FijiCasino.

I submitted a €2,000 withdrawal on September 3, 2026 at 23:06. As of September 10, the withdrawal was still showing as “Processing”, meaning it had been pending for more than 7 days.

I have contacted the casino regarding the delay, and the matter has been followed up with the relevant payment team. I have been informed that the payment team has been contacted again and that they should provide a clear update regarding what is currently holding up the withdrawal.

Despite these follow-ups, the withdrawal remains in “Processing”, and I have not been given a concrete explanation or a clear timeframe for when the payment will be completed.

I am therefore asking AskGamblers to assist me in resolving this delayed payment.

My request is simple: I would like FijiCasino to process and pay the €2,000 withdrawal and provide a clear explanation if there is any specific issue preventing the payment from being completed.

My account has already been fully verified, and previous withdrawal requests have been approved and processed with significantly shorter delays. Therefore, I am unclear why this €2,000 withdrawal has remained in “Processing” for more than seven days.

I have attached screenshots showing the withdrawal status and my communication with the casino regarding the delayed payment.

I have also refrained from playing with the balance while waiting for the withdrawal to be processed.

Thank you for your assistance.

Disputed Casino Fiji Casino

Reason Delayed payment

Amount €2000

Discussion

AskGamblers

• Support Team

2 weeks ago

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.

Popperssi

• 1 reviews

2 weeks ago

I have now received the full €2,000 withdrawal from FijiCasino.

The withdrawal was originally requested on September 3, 2026 and remained in “Processing” for approximately 15 days before the payment was finally received.

The €2,000 has now been received in full.

Thank you to AskGamblers for the assistance.

Popperssi

• 1 reviews

2 weeks ago

Thank you for the update.

I appreciate that the matter has been escalated internally. However, I would like to clarify that the €2,000 withdrawal was submitted on September 3, 2026, and it has now been pending for an extended period despite the fact that my verification requirements have already been completed.

Your response does not provide any specific explanation as to why the withdrawal is still under review, nor does it provide an estimated payment date.

I therefore kindly ask FijiCasino to provide:

1. The exact reason why the withdrawal remains pending.
2. Confirmation that there are no outstanding verification or KYC requirements from my side.
3. Confirmation of the current status of the payment with the relevant payment provider.
4. A concrete estimated date by which the €2,000 withdrawal will be processed.look forward to receiving a specific explanation and payment timeframe.

Fiji Casino

• Representative

2 weeks ago

Thank you for bringing this matter to our attention.

We sincerely apologize to the player for the delay and understand their frustration regarding the €2,000 withdrawal submitted on September 3, 2026.

The withdrawal has been followed up with our relevant payment team, and we have requested a clear update regarding the current status and the reason for the extended processing time. We understand that the player has already completed the necessary verification requirements and that previous withdrawals were processed more quickly.

At this stage, the payment is still under review by the relevant team, and we are actively following up to ensure that the matter is resolved as soon as possible. We have escalated the case internally and will provide the player with an update as soon as we receive confirmation from the payment team.

We appreciate the player's patience and apologize for the inconvenience caused by the delay. The withdrawal remains under active follow-up, and we will continue working with the relevant team until the matter is resolved.

-The FijiCasino Team

Fiji Casino Complaint Stats

Resolved 3 / 3

Avg. Amount $1,117

Avg. Complaint Duration 9 days

Avg. Response Time 2 days

Fiji Casino Complaints

See all complaints for this casino

My account had been permanently closed

Hello,

I would like to submit a complaint regarding FijiCasino and the confiscation of my winnings totaling $3,013.

I registered, deposited, and played normally on the casino platform. My account completed full KYC verification the same day, and I was allowed to continue using the account without restrictions.

After winning $3,013, I submitted a withdrawal request and was informed that the withdrawal was processing.

Several days later, after following up with support regarding the withdrawal, I was suddenly informed that:
• My account had been permanently closed
• I was no longer permitted to use the platform
• My winnings had been voided

My concern is the following:
• FijiCasino allowed me to register, deposit, complete KYC verification, play, accumulate winnings, and submit a withdrawal request before taking any action.
• No restriction or warning was applied beforehand.
• The issue was only enforced after winnings had been accumulated.

I believe it is unfair and disproportionate to retroactively void winnings after allowing full gameplay and account verification to proceed normally.

I also note that my original deposit was refunded by the casino directly.

I respectfully request that AskGamblers review whether the timing and handling of this case was fair toward the player, particularly considering:
• verified account status,
• accepted gameplay,
• and the withdrawal initially being marked as processing.

I can provide screenshots and communication records if required.

Thank you for your time and assistance.

Resolved

$1,000

Delayed paymemt

Made a withdrawal request and in their terms and conditions, I was told it's a 24-hour max for withdrawal. It's been over 24 hours and they're giving all different excuses. The same excuses you hear from all casinos. I just want my money. I will send screenshots of all the chats where they are lying and each chat person is saying different information. These companies should stick to their terms when people like us are betting thousands.

Resolved

€400