Duelz Casino

The game library is well-organized, making it easy to find specific slots or providers. I also liked that they offer demo versions of most games, so you can try them before playing with real money.

Some game providers are missing, which means a few of my favorite slots weren’t available. The welcome bonus also had a relatively short validity period, making it harder to fully take advantage of.

What I liked about this casino was that you could use your mobile phone to top up your account. It also looked quiet interesting and different from other casinos so decided to give a try. (Continue story below)

But then I regretted that I ever signed up to that casino and I wish I did little research before joining. The customer service is below zero! They are not helpful, very slow at replying to your emails and all they do is use copy and paste pre written messages. They requested document of ownership of my phone number which I told them many times that it is pay as you go number so I don’t have any bills for that number. They requested it even tho the withdrawal is offered to your bank account if you deposited via mobile. It is absolutely worst casino I ever play at and I wouldn’t recommend this casino to anyone! You will be waiting for ever for your money and really hard to communicate with the people working there. They shouldnt be allowed to exist in my opinion! They rude and really not worth of spending your money there. Stay away!

Very easy to sign up and deposit, lots of games to choose from, I even had some wins and was good fun until I tried to withdraw my winnings, went from no verification required to lots of verification.

Very slow to payout as verification seems a bit of a challenge been trying for 3 days now with very little help from support like 1 email in 3 days and I'm still waiting to withdraw or hear from their support.

I did like, that I ‘ won’ after playing some slot games, but can’t get paid - see below for more details of what happened when I played on this casino site .

I was charged a £2.50 fee for depositing with my debit card, even though they say no fees. Then I was asked to go through the verification process, which I did, but when I tried to withdraw it just shows as permanently pending.
Live chat isn’t an option, if you go into help it just says your withdrawal is pending. What if my issue wasn’t related to that? Hmm.
More red flags.
Email support is non existent.
I'm going to have to report to the Gambling Commission because this site shouldn’t be allowed a UK licence.
Nor should Ask Gamblers direct traffic to them, they’re a scam site.
Avoid unless you never want to be paid out any winnings!

Lots of good games ,good lay out , site looks nice to play games like the bass games ,net ent games ,Immortal Romance .Live help are friendly and try their best to help .Payout when and if you win are quick but it is difficult to win on the site .They dont however reply back to any emails .Easy to navigate around also .

however bonus offers are sent via email and text but no bonus are on the site to collect as should be . Go to live help who say escalate to appropriate department and customer will hear back via email but they never reply back . This site along with the sister sites NY SPINS , AND VOOODOO DREAMS CASINO needs looking into by U.K gambling association scamming customers of bonuses ,false advertising. Stay clear of these sites by SPERPLAY LTD .I dont recommend

What I like about Duelz Casino is that there are a lot of live games on the site and it makes it more exciting to play with them. I also appreciate how they have a live chat support ice that is really helpful for me whenever I have any concerns in mind.

The site is great but I do think that it will be helpful if they can allow us to filter the games depending on the providers. That will help find games easier. I find it hard to scroll through a lot of games and look for those from my favourites.

Easy to top up via card PayPal. Games are ok. Had a couple of decent wins that were fun until it was time to withdraw!!!! And that is when the fun stops!!!!!

Be ready for the long haul when it comes to verifying your account the only thing they don’t ask for is blood! They will ask for it in dribs and drabs to delay any pending withdrawals you might have then ignored your emails then 48hrs later ask for something new or even something you’ve already sent. Trust me if I could give it 0 I would. It’s advertising fast withdrawals maybe but you have to be verified to withdraw and that is loooooooooong be warned.

I liked the look of the variety of games that they had to offer and also the layout of the site initially looked appealing to the eye. I cannot think of anything else that could possibly be positive about this site at all.

This casino refuses to verify you even when you have submitted up to date clear documents. They also allow you to deposit without verifying you and then you are not able to play as the refuse verification. They will also hold any money deposited with no answer why. Chat are extremely unhelpful and rude, and they don’t reply to support emails

Very quickly verified. Lots of bonuses which I have wagered through more than once. Made withdrawals with no problems at all very fast. So many games and easy to navigate. Never had any problems at all with this site and the cashback on fridays is great!

Nothing had any problem at all. To be honest I've never needed to contact chat. I can't find any problems with the site apart from the deposit charge which isn't massive. Keep up the good work.

Games aren’t special but they are good enough time-killers. The bonuses aren’t very exciting but that’s what makes them versatile to different gameplays.

Unfortunately, it's great aspects are countered by the faulty withdrawal system. Deposits are quick but withdrawal can get delayed often. It could be the payment methods’ fault but the customer service is unresponsive when it comes to these matters.

Duelz Casino is one of the latest casinos I joined. I found them once when I was looking for a new casino to join, and realized that they are a sister casino to Voodoo Dreams casino, which I've had good experiences with. Without much of a thought, I decided to sign and made my first deposit. 

From the first glance, I noticed that Duelz Casino offers different perks, such as their bonus shop and achievements, which is a great thing if you're a loyal player. Also, I really liked their game selection, as they offer games from Netent, Play'n Go, Pragmatic Play, Red Tiger, and others. I made a deposit of 50 eur without a bonus as I wanted to be able to play whichever games I liked, not worrying about bonus terms. But they do offer a great welcome bonus of 100% and free spins on top. 

I started off by playing Dead or Alive 2 with minimum stakes. I played for a few hours, had several bonus rounds but none of them paid more than 100x bet. I was getting small wins here and there so my balance wasn't going down fast, but at some point, it went down to around 20 eur when I decided to play Book of Dead. I got a bonus round quite quickly that boosted my balance back to my start balance, which was great. Then for the rest of my session, I played the Immortal Romance slot. I had a few really decent hits, at some point i even got over 100eur balance. But as it usually goes, I was chasing a bigger win and slowly my balance was decreasing. I should have switched the slot but I was hoping that Immortal Romance would give me a good bonus feature or Wild Desire, but that didn't happen and eventually, my balance reached 0.

Overall, I had a very nice time at Duelz casino and I'm planning on going back to play there more. They have a great game selection and I had no technical issues so I didn't have the need to speak to customer support. So far they seem like a good casino and I don't see any reason not to recommend them based on my experience.

Good games, quick to accept your deposits, quick to let you play. Be warned though takes forever to verify your account you wait in ordinate time to receive withdrawals be warned not good.

Does not let you withdrawal, takes way too long to verify account sent info in and week later heard nothing & waiting on a big withdrawal. Live chat do not help only state it’s been passed to relevant dept. Can’t speak to anyone. Waited a week for money & no comms no idea what’s going on so stay away!!

Duelz Casino

3 years ago

Dear Wookie55, we apologise for the delay. would you kindly forward me your player email address on [email protected] for me to follow up and resolve this for you.

I liked this casino until i won 500$ !!!

Now i am worried this is a scam and wanted to give a good review for it before i won…

When or if !!! i receive the money - will update the stars.

After submitting all docs requested - they asked me for a visa card with my name on it. I always play with my visa debit as no cash fees, most Canadians do but there is no name on it. Luckily I work at the bank so I ordered the card with my name on it! Sent. Chat with cust service confirmed twice all approved, money on its way…
20 min later - an email in my junk? asking for docs I already submitted. At this point - they absolutely know it is me But now they want more docs lol

Now I can’t even play (not fun knowing there is no money) and looking for a new casino but will always check here first.

I will not give up on this 500$ but again, I am lucky to work at the bank…

Canadians - be aware!

Duelz Casino

3 years ago

Dear IVANA77, we apologise for the delay. would you kindly forward me your player email address on [email protected] for me to follow up and resolve this for you.

Good layout. Favourites show automatically after play. Quick access to chat. The chat reps seem to be friendly and try to help but are constantly going to contact at Duelz for help answering questions.

Well here it goes….
1. Chat reps have little knowledge of anything to do with withdrawals and fees charged for deposit and withdrawals.
2. Chat is obviously 3rd party. They ask for account verification after doing so on Duelz website to get to chat.
3. Different amount charged to my visa than approved on Duelz site.
4. Most charges showed up on Visa not indicated as Duelz.
5. Deposited majority of money by Etransfer but was not allowed to withdraw through etransfer.
6. Withdrawals denied and returned to account 6 times.
7. Made to withdraw by bank transfer. Entered information correctly then withdraw was sent to with the #s entered wrong on their end.
8. Applied Responsible Gambling limit for deposits as a deterrent to spend while waiting for withdrawal and when bank transfer was returned full amount was applied to account and playable. Guess what? Lost it all.
9. Canadians stay away.

Had some nice wins and submitted a withdrawal via bank transfer as delisted bus MasterCard but unable to withdraw via MasterCard.

The funds however were put back onto my account the next day with no explanation so went to live chat.

They said they don’t do bank transfers and I need to deposit again with a Visa card and withdraw via the Visa card.

I said I don’t have a Visa card and they just said that’s my only option - I asked how do I get my money but their reply was only Visa card.

Frustrated as I was I played big bets and lost it all straight away and feel like I’ve been completely robbed by this casino.

The bank transfer option should be removed off this site as it’s not an option with them.

Never use this casino unless you use a Visa card.