Duelz Casino - Withholding funds with no response - Complaint Resolved

Visileuk

I've messaged live chat daily to be told the same thing,

"your documents have been accepted and forwarded to the correct department"

Having not used this casino before, I self verified before playing to make sure I was ahead of the process should I ever have to retain any winnings.

I decided to withdraw some funds 6 days ago now, on the 2nd day I was asked to upload additional documentation which was a selfie holding my identification document and a full PDF bank statement.

This was sent by email which as been completely ignored and 6 days in my approval status for my withdrawal is still pending.

There's been no response what so ever and the live chat agents just rinse and repeat the same statement over and over.

Duelz Casino

Hello,

our team has been in touch with the player and everything was sorted out. Please let us know if you have any further questions.

Best Regards,

Duelz

AskGamblers

Dear @Visileuk,

The AskGamblers Complaint Team is kindly asking you to update your complaint in a timely manner and confirm if you consider the issue resolved. Please note that, in case you fail to respond within the given timeframe we will consider your case resolved and it will be closed accordingly.

Please keep in mind that as per the AGCCS Terms and Guidelines which you accepted upon registering and using our complaint system, you are obliged to provide the necessary level of assistance and cooperation during the process and providing updates in a timely manner is a must.

Thanks in advance for your cooperation.

Duelz Casino - Withholding funds with no response

Complaint Info

Disputed casino

Reason

Amount

£ 5000

Duelz Casino Complaints

Duelz Casino - 250 won and paid out but 5000 withheld

Duelz Casino - Unable to access or withdraw my winnings

Duelz Casino - Withholding withdrawal because of verification

Duelz Casino - Withdrawal pending due to unnecessary verification delay