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Duelz Casino - 250 won and paid out but 5000 withheld

RESOLVED

Complaint Info

Disputed casino

Duelz Casino

Amount

£ 5000

Posted on November 28, 2024

Hi

I have submitted My face I'd, bank statements, proof of ID and address and also Mobile phone bill.

I won £5000 first and then £250

The £250 has been paid but the £5000 is being withheld subject to further verification.

Is it fair to pay a smaller amount with basic verification and then ask for further documents for a larger amount?

I have provided all documents, been told its being processed and now am left I'm limbo.

I have provided face I'd and a picture holding the ID, I've provided bank statements, proof of address and proof of ID

£250 has been paid out as a separate withdrawal but the £5000 is still under approval.

One representative said all verification is complete and the withdrawal will be processed at the " earliest convenience " then another said they need statements from a bank account I do not own or am associated with.

I would like this resolved and to receive My £5000 as they have paid out £250, they should pay out the larger amount too.

AskGamblers
Posted on November 29, 2024

Dear all,

As apparent from the submitter's latest post, the AskGamblers Complaint Team is pleased to announce the case has been resolved and closed.

We thank both parties for their assistance during the complaint process.