CrazePlay Casino

Good morning, I am a player on this Crazeplay casino to tell the truth, I love the casino group the payments are fast it deserves to be nominated by askgambler, the customer service and very fast the documents are checked very quickly, the RTP are displayed in the menu of the games, to conclude it will remain my top 1 casino best regards Alexdu66

wager a little high but generous casino in verse it's a loyal player.
frankly I can't find any negative point about this casino, the wager as I said plus deposit bonus are quite high but then it's a story of luck, chance, but you can play with your eyes closed, the casino and payer and It's still processed in less than 48 hours, to conclude, it earns me a score of 10/10

I enjoy the games, which provide me with pleasant bonuses and cashback rewards. The game variety, along with the convenient Trustly option for instant deposits, creates a user-friendly experience.

The platform imposes steep charges for both deposits and withdrawals. The withdrawal process takes a considerable amount of time 2-5 business days. Additionally, the website has experienced complete crashes on a few occasions.

Nothing is totally scam. They have many games and quite friendly support good layout. Ask support about everything. But you never get any withdrawal proceeds.

If you win they Will not pay you out. If you have luck that askgamblers help you get the money maybe but it takes a couple of months. And the kyc is a joke. Never play at gammix licenced casinos.

The layout is pleasant and the search function works well. It's effortless to monitor the cash versus bonus balance and track wagering progression. Moreover, the live chat provides quick responses

The deposit and withdrawal fees are quite high. Additionally, it takes a long time to withdraw funds, typically 2-5 working days. Moreover, there is no option to lock withdrawals, even with the assistance of customer support.

This casino has a huge variety of games and the support from live chat is very friendly and helpful. I deposit quite a lot to this casino and was not so fortunate.

Verification was done very fast like 1 day I think as I have sent them everything that they wanted straight away.
When I finally won something the withdrawal was also very fast as in within 12 hours the money was in my account!
great guys, totally recommended!

I can't really think of anything I don't like because so far everything is perfect! Seems to be a casino that I will definitely keep playing for a while.

Wide variety of games, alot of bonuses (with some very strange conditions thou), chat is always available (but give you the runaround and are not very competent).

Withdrawals take a very long time. When there are verifications requested these take forever to be approved. There is no way to win at this casino and not regret it because withdrawals are made into the worst hassle possible and the waiting times are out of this world. I had to provide a ridiculous amount of documents of a sensitive nature and no reply was given for over a week.

Have been playing on this site on and off for like a year. Never ever had an issue. Fast withdraws.

Support chat are very friendly and helpful. Almost 3100 Euros are on the way now. Won those after a 50% deposit bonus of 200 euros. Wagered those with no problem and won.

Great casino

Too many restricted games when wagering a bonus and the max bet when wagering is kinda slow. Other than that everything works as it should.

I see negative reviews about how winnings get confiscated if u play restricted games, but I guess rules are rules. Personally never had an issue with that because I always have the t&c open and I always read it before jumping on a nee game with a bonus balance.

Far from what CrazePlay displays on its website, it’s not really lucrative in the long-term. What I only like are its games. In fact, I only play them whenever I want to give a test without using my own money from my bankroll.

Since I only use CrazePlay to test software providers’ new games, which is helpful, I decided to give five stars. But in all honesty, I didn’t find its bonuses profitable. It’s a waste of money. Plus, I don’t think casino players would want to take it seriously given how it’s poorly designed. I don’t know if it invites kids or adults.

All of the best and favorite Games you can find in this Casino. Verify also quick and 24/7 the Chat is available. Pay in with all methods. This time can't say more positives aspect about the casino.

I'm "Lucky winner" of 12.500k! I wish I could say positive about withdrawal. But I wait now 8 days and only one withdrawal from 2500k is finished. Per week 5000k is limited. Per month 20.000k. I can't understand why Crazeplay let me wait so long for next money. I play for long time in this casino and that was the first winning.

Very sad!

Nice layout and good search function. Could easily keep track of cash vers bonus balance and as well as wagering progression. Fast reply from live chat.

Signed up on an offer giving 150% + 60 free spins. The free spins was suppose to be on gonzo megaways, and also was showing in my "rewards section". However there were no spins there when entering the slot, so I turned to live chat for help. The claimed the slot was blocked in Sweden and gave me 60 spins on Hive instead.

Absolutely nothing stated in their terms and conditions about any slot at all being blocked in Sweden. And I was able to play gonzo megaways using my cash balance.
Offered free spins on slot with 20000x max win, gets free spin on a lower C-class provider slot as Betsoft instead.

Even now the second I'm writing this, support still claims it is blocked in Sweden. And I literally played the slot 5 min ago.

I have found this casino a few days ago and have been playing at it since then. I have deposited 100€ and took a bonus of 150%. With this bonus I have won 1,750€ and I have to say that the experience was the best ever in this casino.
One day after requesting cashout, my account has been verified and the day after the money was in my account. The support chat staff was the best and very friendly.
100% recommended to everyone!

There is nothing I have really not liked about this casino, maybe missing iDeal payment method but other methods work very good too, I had no problem at all during my deposit.

The game selection is awesome. All the best providers. I deposited through debit credit for awhile, but it actually stopped working. Not sure why. Email deposit worked though, however there were a couple of times when it took over 8 hours for my deposit to be credited to my account. Not sure if that's on the casinos end or a 3rd party. It does work though.
Layout of the casino is well done, lots of free spins, deposit bonuses and the cashback is great.

The site completely crashed a few times. Couldn't log in and the site looked like gibberish. After the first crash, I wasn't able to activate my free spins anymore. I contacted support on a few different occasions but the chat would crash just as they were going to give me information. One of the agents activated my spins for me. I tried to activate some other ones a couple of days later through and the agent said they were activated, but they really weren't. He said refresh my browser or try a different browser. I switched to my laptop and nothing. The entire site ended up crashing that night again.
A day later I finally got a little more info to the issue. The agent told me I was excluded from bonuses. I asked why and the chat crashed. The final attempt to get my account sorted, the agent literally told me to come back in 3 hours. I went back and started the chat, it was a different agent and this agent said I am excluded from bonuses and that management has approved this and it is irreversible. No explanation, just that I'm cut off.
Oh and my cashback was missing too, it did end up reappearing, but I think they're having issues with their site. I contacted support one last time asking to close my account and the chat crashed immediately after. I wasn't even sure if they got the message. Next day I got an email saying my account was closed and that I'd never be able to reopen an account.
I really did like this casino but I don't know what happened. The crashing of the site turned me. Made it seem unsafe. Then the lack of communication is was shut it down for me.

CrazePlay Casino

4 years ago

Hello HALFANASIAN,

Thank you for your nice comments.
I am glad you liked the site.

As for the site problems, we do not recall having issues on the site, perhaps you might had some internet problems? I have seen some chats where you have claimed and confirmed that you had internet problems on your end.

As for the bonuses, I can see that you have claimed and played multiple bonuses so I don't see any issues in there either and also multiple cashbacks which you have played successfully.
I have also seen a chat where you specifically asked our Support agent requesting that you want a bonus free account meaning that you do not wish to have any bonuses and we complied, so I don't know exactly how you don't know the reason why you were excluded from bonuses.

Having said the above, I am sorry that you ended up closing your account whilst wishing I could help you more with your issues.

Regards,
Richard

Amazing selection of games from basically all the best providers. Withdrawal was fast in 1 working day. I won with their first deposit bonus with €100 and won €2200. Verification was fast too and their support agents on chat are the best! Thank you Larry!! :)
Nothing bad in this casino so far, my favorite.
Totally recommended.

Instant deposit with trustly.
Many bit providers such as pragmatic play, netent and quickspin.
Live games, BlackJack and evolution games.
Nice bonuses and cashbacks.

High fees on both the deposit and withdrawal.
Long time to withdraw (2-5) working days.
Cant lock withdrawals, not even trought the support. (Need to freeze or ban your account)

CrazePlay Casino

5 years ago

Hello,

Thank you for your review and hope you enjoy your winnings! :)

Please note that we do not have any extra fees on deposits and withdrawals! So I am not sure what kind of fees you are referring too.
As for the withdrawal time.. we try to process as soon as possible as soon as players send us the relevant documents required as we are renowned to process withdrawals very fast for our players!

Hope to see you soon again on CrazePlay! :)

Regards,
Richard

Just found out this casino a few days ago and I have to say that this is probably the best casino I have played for quite some time now. Game selection is huge! Constant bonuses, support is also very helpful. I actually won €500 out of a bonus last week and in 2 days I had the money in my account. I mean, what else can I ask for in an online casino!
Definitely won't be looking anywhere else.
100% recommended!

Game selection and deposit options are canadian friendly. I didn’t withdrawal because I had just made a few minimal deposits but they did offer interac if needed.

I stopped depositing here. As an experienced player I was actually fooled by their bonus terms. I can say without a doubt that the average player Would get nailed.

40 x deposit and bonus requirement, Max 4$ not 4€!!

Be careful with the bonus terms. Have a list of the games that are not allowed. There are plenty.

Actually. Don’t take a bonus. Better.

Support is not friendly. All They do is “terms and conditions”.

Closed account. Lost less than 100 but learned a lot about a casino when it comes to no trust.

CrazePlay Casino

5 years ago

Hello JOHNNYGOTTHEBONE,

I would like to start by thanking you for your positive comments, however I would like to point out that the maximum bet allowed during bonus rollover is $4 which is the same for the rest of our available currencies €4, CA$4, NZ$4 and which is shown to the player in every step of the way including promotion emails if subscribed.

I am sorry if you bet more than the allowed limit, but surely this does not have anything to do with trust as the terms where not hidden from you. Yourself being an experienced player it should have been natural to check about the max bet during bonus play and for the less experienced, we make sure to show them the rules from the very first entry to our casino.

Wish you a great day!

Regards,
Richard

Large selection of games, very nicely graphic customized casino page.
Lots of deposit bonuses.
24 hour and very friendly live chat.
Verify process was in 24 hours.

A little crazy bonus terms. Be sure to read the bonus terms before playing. Quite a few limited games. Today at 0:30 I asked for a selection, we will see how long the approval will take.
"Licious36"

CrazePlay Casino

5 years ago

Hello Licious,

thank you for your nice comments and congratulations for your nice win! :)

In fact, your winnings where payed out to you yesterday on 07.05.2020 17:42... that is the same day of your withdrawal request and even before we received this review.

Enjoy your winnings and hope to see you soon again on CrazePlay!! :)

Craze Play Casino is a nice looking casino site with, what seems to me as a pretty experienced casino player, like intentionally tricky and misleading bonus practices. Casino bonuses are offered at every turn, but when accepting the bonus, there is no indication that a usual honest player can easily inadvertently violate the rules and which then in retrospect leads to the confiscation of your funds. Even as a person who actually reads through the terms and conditions, you might be mislead by the presentation of the Craze Play Casino Terms and Conditions if you don't take time and read the rules very meticulously.

I played slots on Craze Play Casino several times during some period of time. I took the bonus several times and always played the same games. Just normal slot games at the casino with small bet. Not once was I noted that the games I played were not included in the bonus. Everything runs normally, nothing indicates that you are doing something that is off the terms. You are not being informed or hinted in any way - you can lose as many times as you like. But once you win something, wager it through and try to withdraw, they confiscate the funds and start pointing at the very ambiguously presented terms and conditions.

In my case, during my wagering of casino bonus funds I was actually in touch with the customer service and checked if everything is OK - if my wagering is progressing, they said yes. So not even when asked are they telling you that something is wrong. Only when you try to withdraw.

If a client (a normal person trying to follow the rules) is able only to lose and not to win when playing by his best will and understanding, there's something wrong with the system. After this experience at Craze Play, it definitely goes to the category of Untrustworthy casinos in my opinion.

CrazePlay Casino

5 years ago

Hello CASINOPLAYR,

I feel sorry that you have breached our bonus terms and conditions rules.

However, please note that links to terms and conditions are everywhere on the site and are easily accessible from everywhere, not to mention that are very well written in simplified English so that everyone can easily understand them.
If your winnings were voided because you have played restricted games, our terms just state the names of the games that are restricted so I am not sure which part confused you since it's just a simple list with game names. However, please feel free to indicate the extract that confused you so we can modify it as soon as possible!

It is up to the player's sole responsibility to read through the terms and conditions. I can assure you that we happily paid thousands of players who have won with our bonuses, most of them repeatedly.

I fully understand your frustration about this but the rules are very clear and a player doesn't need to be experienced like you to understand that terms and conditions should be read, and this applies not only on casinos but also on everything else. Should you have read the terms and conditions and won legitimately we would probably not be discussing this.

Our amazing guys from customer support are there 24/7 to answer player's questions and they have no means to check what games you are currently playing or how big your bonus bets are. Payments department will then check your playing activity as soon as you request a withdrawal.

I can assure you that there is nothing wrong with the system and our bonus system is top class in the industry.

Wish you the best of luck!
Richard

Great bonuses on each levels, top games with vast game collection, loyalty points which you can redeem in the Craze shop for free spins and other bonuses.
Site looks great with the color scheme used and very easy to use. The chat is available all the time and agents are very polite and friendly.
I made a deposit and claimed bonus and was able to win 350 €. I made a withdrawal request and KYC verification was ready in 24 hours after sending the documents. They also processed the withdrawal the day after... very fast!
Thank you, I will be playing here again. Recommended!

Never gotten my bonus when i deposited with a 100% bonus. They told me it was a system error. Then they tell you you shouldn't have played a few spins on a game. Dont trust this casino you deposit with a bonus and the system fails to give it to you.

CrazePlay Casino

5 years ago

Hello SCHWARZIE,

I am sorry that you have encountered issues while claiming your bonus.

However, you should be aware that if a bonus is not auto credited with your deposit for whatever reason, our 24/7 live chat support is there to manually add it for you but of course you are responsible NOT to start playing your deposit if you want your bonus to be credited.

If you start playing with your deposit there is no way for our agents to credit the bonus on top of your already played deposit amount, it's only logical.

Thanks,
Richard

Good games, fairly good site and good bonuses. In total a nice online casino when it works without throwing you out (more about this in cons).

SLOW withdrawals! They say their average time of approving withdrawals is under 48 hours, but I did a request on 8th (Sun) and received a notification of approval today 12th (Thu).

Also the site can suddenly stop working, which is frustrating. It kicks the player out and when trying to log in again it just announces an error. After some minutes it usually starts working again, but when this happens several times in 30 minute span it gets very annoying.

CrazePlay Casino

5 years ago

hello CERBERI,

Thank you for your review and for your nice comments.

As for the rest of your review, can you please give me your username so I can check what might have happened in your case, since withdrawals and verification are usually quite fast.

As for the timed out session, we have never experienced such scenario so would you be so kind to forward me your username to check whether this mishap was only related to your account or else a widespread glitch that might have happened during your session.

Looking forward for your reply.

Thanks,
Richard

I made deposit and got 25% bonus. Wagering was 40x bonus+deposit. I still got some winnings, but I got email that violated the terms of the bonus, played wrong games. They left money what I have deposit and now withdrawal has been 10 days processing.

CrazePlay Casino

5 years ago

Hello KARTSA,

Apologies for this delay, it's totally not usual for our casino.
Can you please provide me your user name so I can check your refund status?

Thanks,
Richard

So far, this is the best casino I have played recently.
Game selection is huge and the bonuses are constant, varied and generous. You get truly rewarded for playing at this casino, so well done for that.
Withdrawal is fast after verification, not even 24 hours for me after my docs were verified.
Support is also very helpful and knowledgable. I have sent an email about a reward not being credited and this guy Richard was very quick to reply and to fix the issue in minutes... never seen that in my 4 years of gambling not even from the big names.

I think there is the need to have a dedicated bonus/rewards page where you can see what bonus you have available and rewards.
Right now you do receive a message on site but when you read it is no longer available and you forget about it. Something to consider maybe? But other than that, totally recommended!

Nothing positive will never again play.

Do not even play on this casino. I did read both bonus terms and terms and conditions before depositing with e-wallet due to it not being allowed to take bonuses on every site. They have not a single word of not being allowed on conditions.

Deposited and did not receive bonus. Went to livechat and this lena telling me that "Lena: I'm sorry, but as stated in our Term and Conditions, deposits made with Neteller or Skrill will not qualify for or activate any bonuse "

Telling him that there is no word of not being allowed to receive bonus
" Lena: It is a recent statement, the web site hasn't been updated regarding this yet. "

So they are adding new statements without adding it to rules and you are supposed to know whats going on.

CrazePlay Casino

5 years ago

Dear TOPEPELI,

I am sorry you feel this way.

However, I must say that if you made a deposit with those payment methods and did not have the option to select a bonus, then I guess it's pretty obvious that bonus is not available with that payment method, hence the reason why no bonus was added to your account because you did not have the option to select it.

If you try to deposit with Skrill or Neteller there is a message in cashier telling you that "Bonuses are not available with this payment provider" so I am not sure which part of that message you did not understand while depositing.

Further than that, please send me your username to check your case further so I can be of help to you as much as I can.

Regards,
Richard

The casino has a great look. It appears to be friendly. There responding time on live chat and email is fast. There are a great amount of games that you can play on this casino. There was no lag on playing slots.

Couple of days ago I Made a couple deposits with bonus money. I lost that money. Then I did a raw deposit and won over 3k. Strangely in my account it was still bonus money. So I asked the live chat how that was possible. And they couldn’t explain why this happened. They only told me to wager the amount. There was absolutely no help Coming from them to resolve or explain the situation. I found out that the bonus from my second last deposit was still active on 0.30 cents. So when I did the Raw redeposit I still needed to wager the amount of the old bonus (10400). Also not knowing that my bonus money was still active I did some higher bets then 4 euro. That violated the terms of the bonus...... I want to alert you that this casino is only here to scam you. I recommend other players to not play here.

CrazePlay Casino

5 years ago

Hello STRANGER123,

Thank you for your review.
Can you please provide me your username?
I want t check your case personally and If there was a mistake, I will make sure you get everything back.

Regards,
Richard