Page 2 – Player Reviews for CrazePlay Casino
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The game selection is awesome. All the best providers. I deposited through debit credit for awhile, but it actually stopped working. Not sure why. Email deposit worked though, however there were a couple of times when it took over 8 hours for my deposit to be credited to my account. Not sure if that's on the casinos end or a 3rd party. It does work though.
Layout of the casino is well done, lots of free spins, deposit bonuses and the cashback is great.
The site completely crashed a few times. Couldn't log in and the site looked like gibberish. After the first crash, I wasn't able to activate my free spins anymore. I contacted support on a few different occasions but the chat would crash just as they were going to give me information. One of the agents activated my spins for me. I tried to activate some other ones a couple of days later through and the agent said they were activated, but they really weren't. He said refresh my browser or try a different browser. I switched to my laptop and nothing. The entire site ended up crashing that night again.
A day later I finally got a little more info to the issue. The agent told me I was excluded from bonuses. I asked why and the chat crashed. The final attempt to get my account sorted, the agent literally told me to come back in 3 hours. I went back and started the chat, it was a different agent and this agent said I am excluded from bonuses and that management has approved this and it is irreversible. No explanation, just that I'm cut off.
Oh and my cashback was missing too, it did end up reappearing, but I think they're having issues with their site. I contacted support one last time asking to close my account and the chat crashed immediately after. I wasn't even sure if they got the message. Next day I got an email saying my account was closed and that I'd never be able to reopen an account.
I really did like this casino but I don't know what happened. The crashing of the site turned me. Made it seem unsafe. Then the lack of communication is was shut it down for me.
Hello HALFANASIAN, Thank you for your nice comments. I am glad you liked the site. As for the site problems, we do not recall having issues on the site, perhaps you might had some internet problems? I have seen some chats where you have claimed and confirmed that you had internet problems on your end. As for the bonuses, I can see that you have claimed and played multiple bonuses so I don't see any issues in there either and also multiple cashbacks which you have played successfully. I have also seen a chat where you specifically asked our Support agent requesting that you want a bonus free account meaning that you do not wish to have any bonuses and we complied, so I don't know exactly how you don't know the reason why you were excluded from bonuses. Having said the above, I am sorry that you ended up closing your account whilst wishing I could help you more with your issues. Regards, Richard
Amazing selection of games from basically all the best providers. Withdrawal was fast in 1 working day. I won with their first deposit bonus with €100 and won €2200. Verification was fast too and their support agents on chat are the best! Thank you Larry!! :)
Nothing bad in this casino so far, my favorite.
Totally recommended.
Instant deposit with trustly.
Many bit providers such as pragmatic play, netent and quickspin.
Live games, BlackJack and evolution games.
Nice bonuses and cashbacks.
High fees on both the deposit and withdrawal.
Long time to withdraw (2-5) working days.
Cant lock withdrawals, not even trought the support. (Need to freeze or ban your account)
Hello, Thank you for your review and hope you enjoy your winnings! :) Please note that we do not have any extra fees on deposits and withdrawals! So I am not sure what kind of fees you are referring too. As for the withdrawal time.. we try to process as soon as possible as soon as players send us the relevant documents required as we are renowned to process withdrawals very fast for our players! Hope to see you soon again on CrazePlay! :) Regards, Richard
Just found out this casino a few days ago and I have to say that this is probably the best casino I have played for quite some time now. Game selection is huge! Constant bonuses, support is also very helpful. I actually won €500 out of a bonus last week and in 2 days I had the money in my account. I mean, what else can I ask for in an online casino!
Definitely won't be looking anywhere else.
100% recommended!
Game selection and deposit options are canadian friendly. I didn’t withdrawal because I had just made a few minimal deposits but they did offer interac if needed.
I stopped depositing here. As an experienced player I was actually fooled by their bonus terms. I can say without a doubt that the average player Would get nailed.
40 x deposit and bonus requirement, Max 4$ not 4€!!
Be careful with the bonus terms. Have a list of the games that are not allowed. There are plenty.
Actually. Don’t take a bonus. Better.
Support is not friendly. All They do is “terms and conditions”.
Closed account. Lost less than 100 but learned a lot about a casino when it comes to no trust.
Hello JOHNNYGOTTHEBONE, I would like to start by thanking you for your positive comments, however I would like to point out that the maximum bet allowed during bonus rollover is $4 which is the same for the rest of our available currencies €4, CA$4, NZ$4 and which is shown to the player in every step of the way including promotion emails if subscribed. I am sorry if you bet more than the allowed limit, but surely this does not have anything to do with trust as the terms where not hidden from you. Yourself being an experienced player it should have been natural to check about the max bet during bonus play and for the less experienced, we make sure to show them the rules from the very first entry to our casino. Wish you a great day! Regards, Richard
Large selection of games, very nicely graphic customized casino page.
Lots of deposit bonuses.
24 hour and very friendly live chat.
Verify process was in 24 hours.
A little crazy bonus terms. Be sure to read the bonus terms before playing. Quite a few limited games. Today at 0:30 I asked for a selection, we will see how long the approval will take.
"Licious36"
Hello Licious, thank you for your nice comments and congratulations for your nice win! :) In fact, your winnings where payed out to you yesterday on 07.05.2020 17:42... that is the same day of your withdrawal request and even before we received this review. Enjoy your winnings and hope to see you soon again on CrazePlay!! :)
Craze Play Casino is a nice looking casino site with, what seems to me as a pretty experienced casino player, like intentionally tricky and misleading bonus practices. Casino bonuses are offered at every turn, but when accepting the bonus, there is no indication that a usual honest player can easily inadvertently violate the rules and which then in retrospect leads to the confiscation of your funds. Even as a person who actually reads through the terms and conditions, you might be mislead by the presentation of the Craze Play Casino Terms and Conditions if you don't take time and read the rules very meticulously.
I played slots on Craze Play Casino several times during some period of time. I took the bonus several times and always played the same games. Just normal slot games at the casino with small bet. Not once was I noted that the games I played were not included in the bonus. Everything runs normally, nothing indicates that you are doing something that is off the terms. You are not being informed or hinted in any way - you can lose as many times as you like. But once you win something, wager it through and try to withdraw, they confiscate the funds and start pointing at the very ambiguously presented terms and conditions.
In my case, during my wagering of casino bonus funds I was actually in touch with the customer service and checked if everything is OK - if my wagering is progressing, they said yes. So not even when asked are they telling you that something is wrong. Only when you try to withdraw.
If a client (a normal person trying to follow the rules) is able only to lose and not to win when playing by his best will and understanding, there's something wrong with the system. After this experience at Craze Play, it definitely goes to the category of Untrustworthy casinos in my opinion.
Hello CASINOPLAYR, I feel sorry that you have breached our bonus terms and conditions rules. However, please note that links to terms and conditions are everywhere on the site and are easily accessible from everywhere, not to mention that are very well written in simplified English so that everyone can easily understand them. If your winnings were voided because you have played restricted games, our terms just state the names of the games that are restricted so I am not sure which part confused you since it's just a simple list with game names. However, please feel free to indicate the extract that confused you so we can modify it as soon as possible! It is up to the player's sole responsibility to read through the terms and conditions. I can assure you that we happily paid thousands of players who have won with our bonuses, most of them repeatedly. I fully understand your frustration about this but the rules are very clear and a player doesn't need to be experienced like you to understand that terms and conditions should be read, and this applies not only on casinos but also on everything else. Should you have read the terms and conditions and won legitimately we would probably not be discussing this. Our amazing guys from customer support are there 24/7 to answer player's questions and they have no means to check what games you are currently playing or how big your bonus bets are. Payments department will then check your playing activity as soon as you request a withdrawal. I can assure you that there is nothing wrong with the system and our bonus system is top class in the industry. Wish you the best of luck! Richard
Great bonuses on each levels, top games with vast game collection, loyalty points which you can redeem in the Craze shop for free spins and other bonuses.
Site looks great with the color scheme used and very easy to use. The chat is available all the time and agents are very polite and friendly.
I made a deposit and claimed bonus and was able to win 350 €. I made a withdrawal request and KYC verification was ready in 24 hours after sending the documents. They also processed the withdrawal the day after... very fast!
Thank you, I will be playing here again. Recommended!
Never gotten my bonus when i deposited with a 100% bonus. They told me it was a system error. Then they tell you you shouldn't have played a few spins on a game. Dont trust this casino you deposit with a bonus and the system fails to give it to you.
Hello SCHWARZIE, I am sorry that you have encountered issues while claiming your bonus. However, you should be aware that if a bonus is not auto credited with your deposit for whatever reason, our 24/7 live chat support is there to manually add it for you but of course you are responsible NOT to start playing your deposit if you want your bonus to be credited. If you start playing with your deposit there is no way for our agents to credit the bonus on top of your already played deposit amount, it's only logical. Thanks, Richard
Good games, fairly good site and good bonuses. In total a nice online casino when it works without throwing you out (more about this in cons).
SLOW withdrawals! They say their average time of approving withdrawals is under 48 hours, but I did a request on 8th (Sun) and received a notification of approval today 12th (Thu).
Also the site can suddenly stop working, which is frustrating. It kicks the player out and when trying to log in again it just announces an error. After some minutes it usually starts working again, but when this happens several times in 30 minute span it gets very annoying.
hello CERBERI, Thank you for your review and for your nice comments. As for the rest of your review, can you please give me your username so I can check what might have happened in your case, since withdrawals and verification are usually quite fast. As for the timed out session, we have never experienced such scenario so would you be so kind to forward me your username to check whether this mishap was only related to your account or else a widespread glitch that might have happened during your session. Looking forward for your reply. Thanks, Richard
I made deposit and got 25% bonus. Wagering was 40x bonus+deposit. I still got some winnings, but I got email that violated the terms of the bonus, played wrong games. They left money what I have deposit and now withdrawal has been 10 days processing.
Hello KARTSA, Apologies for this delay, it's totally not usual for our casino. Can you please provide me your user name so I can check your refund status? Thanks, Richard
So far, this is the best casino I have played recently.
Game selection is huge and the bonuses are constant, varied and generous. You get truly rewarded for playing at this casino, so well done for that.
Withdrawal is fast after verification, not even 24 hours for me after my docs were verified.
Support is also very helpful and knowledgable. I have sent an email about a reward not being credited and this guy Richard was very quick to reply and to fix the issue in minutes... never seen that in my 4 years of gambling not even from the big names.
I think there is the need to have a dedicated bonus/rewards page where you can see what bonus you have available and rewards.
Right now you do receive a message on site but when you read it is no longer available and you forget about it. Something to consider maybe? But other than that, totally recommended!
Nothing positive will never again play.
Do not even play on this casino. I did read both bonus terms and terms and conditions before depositing with e-wallet due to it not being allowed to take bonuses on every site. They have not a single word of not being allowed on conditions.
Deposited and did not receive bonus. Went to livechat and this lena telling me that "Lena: I'm sorry, but as stated in our Term and Conditions, deposits made with Neteller or Skrill will not qualify for or activate any bonuse "
Telling him that there is no word of not being allowed to receive bonus
" Lena: It is a recent statement, the web site hasn't been updated regarding this yet. "
So they are adding new statements without adding it to rules and you are supposed to know whats going on.
Dear TOPEPELI, I am sorry you feel this way. However, I must say that if you made a deposit with those payment methods and did not have the option to select a bonus, then I guess it's pretty obvious that bonus is not available with that payment method, hence the reason why no bonus was added to your account because you did not have the option to select it. If you try to deposit with Skrill or Neteller there is a message in cashier telling you that "Bonuses are not available with this payment provider" so I am not sure which part of that message you did not understand while depositing. Further than that, please send me your username to check your case further so I can be of help to you as much as I can. Regards, Richard
The casino has a great look. It appears to be friendly. There responding time on live chat and email is fast. There are a great amount of games that you can play on this casino. There was no lag on playing slots.
Couple of days ago I Made a couple deposits with bonus money. I lost that money. Then I did a raw deposit and won over 3k. Strangely in my account it was still bonus money. So I asked the live chat how that was possible. And they couldn’t explain why this happened. They only told me to wager the amount. There was absolutely no help Coming from them to resolve or explain the situation. I found out that the bonus from my second last deposit was still active on 0.30 cents. So when I did the Raw redeposit I still needed to wager the amount of the old bonus (10400). Also not knowing that my bonus money was still active I did some higher bets then 4 euro. That violated the terms of the bonus...... I want to alert you that this casino is only here to scam you. I recommend other players to not play here.
Hello STRANGER123, Thank you for your review. Can you please provide me your username? I want t check your case personally and If there was a mistake, I will make sure you get everything back. Regards, Richard
This casino has amazing customer support the best I have experienced so far in my gambling online. They are fast to respond, very knowledgable and helpful!
The game selection is very big and there are many games to choose from.
Design and navigations is also very clean, nice and user friendly.
I have also submitted KYC and was approved within 24 hours and my €500 withdrawal was processed the day after... simply great!
Totally recommended!
Not sure why I still have to fill this section since I don't have anything to dislike about this casino.
This casino got me hooked to them now and I will be playing here for quite a long time or until situation remains the same as it is right now at CrazePlay :)
Live chatting that works quickly and responds quickly. Website appearance and navigation.
A fairly large selection of games.
Pleasant appearance. High availability of promotions.
Notorious problems when adding bonuses. The last situation was waiting a week for an answer in the email after receiving a 50% problem solution after opening the game no more free games today! And another bonus this winnings not added to the account again 2 weeks probably waiting!
Hello GRZESIU2991, Thank you for your review, we very much appreciate it :) As for the issues you had with our bonus system, It seems that all technical issues has now been solved and I can see that your winnings of €15.65 are on your account. Did you login today to verify this please? It seems that they where added today for you at around noon! Also, please do not hesitate to contact us any time should you need anything from us, as you confirmed, we are quickly there to help you in whatever you need. Regards, Richard
They have a nice assortment of games and the UI looks clean and is easy to navigate. Also Live Chat was quick to respond and helped me sufficiently well.
Unlike other casino's, CrazePlay will allow you to play restricted slots when you have received a bonus. Usually, from most other casino's, you will receive a pop-up that a particular slot is restricted from play when having a bonus active. Of course they say the terms and conditions are easily accessible, but most people won't read the (whole) thing.
Personally, I was refused pay-out because I played one of the many slots that were restricted. BE CAREFUL when depositing and receiving the bonus, read the terms and conditions well! They prey on people not reading them, knowing perfectly well most people don't fully read them.
Hello MARINELLO, Thank you for your review. Wanted to let you know that my self and the team truly appreciate your nice comments about CrazePlay. As for your concerns, I am deeply sorry that you had to play on a restricted game during your bonus play. That is one of the main reasons why the terms and conditions are easily accessed from everywhere on the site. Bonus terms are categorized so you can easily access the section that most matter to you as a player. Having said the above, I can assure you that one of the main objectives for year 2020 is to refine our bonus system together with the terms and conditions. Until then, hope to see you soon on CrazePlay MARINELLO, and yes, I do encourage you to read terms and conditions for everything and anything. Regards, Richard
I have deposited money a few times. You regularly receive freespins. I think this is positive. Support group is friendly but not very fast. My account was verified within 1 week. But I have to email about it several times.
Withdrawals are slow. Now I have played with 50 freespins on cazino zeppelin and won a nice amount but don't see it back in my account. Customers service says I hear from it very soon. But now it's 2 days later and still nothing. Shame.
Hello ANKSKE84, Thank you for your nice comments, I truly appreciate all of it. Apologies if you found that our withdrawal process is slow. However, after checking your transaction history, I can see that you have constantly cancelled your pending withdrawal until you have lost your balance in a matter of around 24 hours. First withdrawal request was 15.11.2019 21:00 and you made your last cancellation on 16.11.2019 23:11. During your cancellation, the withdrawal process can not continue since your pending withdrawal amount was constantly changing. As for your €16 win from your free spins, I am currently in contact with the team about it on your behalf, so I can get an update and expedite as fast as possible for you. I am suspecting that something must have happened from the game provider's end, but do not worry, I will take care of it for you. We will keep you updated via email or chat! Wish you the best for the festive seasons and hope to see you soon once again on CrazePlay! :) Regards, Richard
FINALLY! a casino that understands it's customers and has no BS!! ...
Incidentally (but thanks god I did) I was searching for some free no deposit spins on some other affiliate sites and I found this casino with 10 no deposit free spins. I registered and free spins were added instantly to the game, played them and lost them.. of course!
I liked the layout, design, ease of use and it's customer support so I decided to splash the cash on this one. Took first deposit bonus with €100 deposit and boom instant hit! (lucky me!) ... wagered through the requirements and made a cash-out request for €1.5k.
Went into chat, customer support was amazing! instructed me about KYC and submitted everything on same day. In less than 40 hours my account was verified (I made sure I send everything correctly straight away).
In about 48 hours, withdrawal was approved and cash in my account :) ... what else can you ask from a nice casino!?
Guys at CrazePlay, please keep this up and stay ear to the ground
Maybe Finnish translations need a bit of improvements but are not that bad But other than that I can not think of anything bad about this casino at least from my experience so far! ... just keep it up guys!
Dear KOSKIALAR, Thank you so much for your nice comments. My self and the entire team truly appreciate your acknowledgment and gives us the drive and courage to improve every single day! I am so happy for your win especially during these festive seasons! I encourage you to spend it carefully and wisely and to enjoy it with the rest of your family! Wish you all the best for the coming festive season and hope to see you soon on CrazePlay! Regards, Richard
They have a great amount of games from all the popular providers. Live casino, slots and table games. The site looks great and is easy to navigate.
The bonus terms & conditions are insane. You can't play a list of literally 100 games when you have a bonus active. But the problem is you can STILL DO spins at these games. So when you finish the wager, and you missed a game that is banned from wagering they will forfeit your winning. (It happened to me and lost a lot of money as you can tell). As a casino you either make sure you can't play these games when a bonus is active or the spins don't count towards the wager.
NO other casino I've played at has these crazy terms and I've played at more than 50 different casinos. It's very annoying when you're waiting to get verified for a week, and after that your winnings are forfeited.
Dear STRIKEGOLD3, Thank you for your review and for your nice comment about our casino website. I am sorry you feel this way and I can assure you that we are taking your comments into consideration for improving your experience on CrazePlay Casino. Having said that, just like any other casino, it's to the players own interest to read the terms and conditions which are easily accessible form any page within the website as you clearly confirmed about the ease of navigation within our website. Considering the above, can you please forward me your username so I can give you a nice gift as a gesture of appreciation for helping us improve CrazePlay? Thank you and regards, Richard Accounts Manager
It is fun to play here, lots of games, quick withdrawals and helpful support. So far so good. My friend recommended this casino to me, and I am not disappointed.
I do not see any flaws for now. I enjoy playing here and didn't see any problems. Casino is very good and doesn't have anything to complain about. My recommendation.
Hello GUDAITIS, Thank you so much for your nice comments. My self and the team are honoured to have given you an awesome experience at CrazePlay. As a recognition of your loyalty and your review, please send me your username so I can give you a nice free gift on CrazePlay for you to enjoy! Thank you! Richard
The have a great amount of games! Live casino, slots, table games. They offering allot of promotions wich is good. The withdrawals from the brand is good secure and no worry that you don't get your money.
They offering promotions with terms and conditions that is almost hard to win from wagering. Also there is a max cashout on deposit bonuses wich is in the sence of 10x your deposit money. I don't prefer this rule so maybe they can change this in the future!
Hello ONLYONEUNIT, Thank you for your nice comments about CrazePlay. All the team behind our brand truly appreciate that :) As for the term and condition you have mentioned, I just want to clarify that the rule of 10x your deposit money for cashouts is only applicable to players who acquire a bonus with a deposit less than €51. For deposits more than €51 with no bonus the cashout is unlimited! Hope this clarifies concerns for you and other players reading your review :) See you on CrazePlay, onlyoneunit!
I really like the color pallet of this casino and design. Been playing here for some time now and haven't encountered anything suspicious or wrong in general sense. Welcome bonuses are standard. They also have registration only free spins which is rare these days in online casino surroundings. Strongest aspects are designs and live support.
I don't see Red Tiger games here. I really like games from this provide, so I need to go play elsewhere. Also wagering for welcome bonus is not the most friendliest. I manage to wager it, but I got reeeeal lucky. Usually I think it should be pretty hard to do wagering requirements in CrazePlay. Sometimes there's some lags and games open up pretty slow. Mby thats from my side, don't know.
Hello LOTTOWITHOTTO! I would like to thank you for your nice comments and suggestions! Before I have posted this reply, I have checked about the status of RedTiger game provider and I am glad to inform you that we will soon have them on our website as well! It is now just a matter of connecting the provider with our Malta servers. Also, congratulations for your bonus wagering! :) Please send me your email address or username in a private message so I can give you a nice gift in return for your nice review. Regards, Richard
Very fast with withdraw. Also the chat is very fast and nice with costumers.
Too many promotions and lots of new games every week. I recommend this casino to every one.
Hello Cokeluxe! I would like to personally thank you for your nice comments and for your recommendation. I strive to do our best in customer support and relationship and I am glad you like our customer service. Please send me your email address or username in a private message so I can give you a nice gift in return for your nice review. Regards, Richard
It is my first experience in this casino and so far has been great.
They have a lot of games from different providers to choose from but I play netent most of the time since I really enjoy the games they offer. The other good thing is that they offer the welcome bonus on NetEnt games so that is a + from me.
Being German, sometimes I struggle to write good english I also struggle here but i hope it is understandable. Their support is available in German too so that is good for me :) and is also available 24/7
I deposited 2 times in this casino but unfortunately i never did not win but I enjoyed the time playing here for a nice 3 hours play.
I also like it that you do not have to leave the game play to deposit and transactions are very fast and instant.
I have never expirinced the withdrawal process since I have never won anything but so far so good!
I hope you keep it up like this!
The fact that I never won! :D ... joking
I would like to see payment option like sofort available on casino since that is my preferred payment method online if I may suggest it.
But from other aspects as other reviewers said there is not much I can say that it was wrong so far in this casino while I was playing here.
Again, keep it up!
Hello Vedrans Our team would like to thank you for your nice comments and suggestions! I am sorry you never won anything on CrazePlay, maybe luck will turn around and you get lucky as well! :) However, I am delighted to inform you that we are working to introduce Sofort on our website very soon. You will be receiving an email as soon as Sofort gets available on our site. Until then, hope to see you soon on CrazePlay. Regards, Richard
I have encountered this casino last week and the logo struck me instantly. I went into it and the layout was very refreshing and the theme is really nice as well. Everything is in reach and you can easily navigate to whatever you need with no problems.
I went to support 2 times, once for login problem because I could not receive the activation email but they re send it again and it was fine. The second was about some general questions about wagering etc... but the support staff was very helpful and the response time was very quick.
I took all the welcome offer (3 deposits) with 50euro deposit but unfortunately I did not win anything but the execution of the bonus was seamless and instant and had great time playing it.
They have many other bonuses through the entire week and I will certainly try my luck again.
My opinion is that it's a nice and complete casino with automated bonuses and you don't have to go to chat to get them.
I will be playing here for sure again!
Honestly there is nothing major that I don't like, but if I had to pick up something just because I have to, I would say that the interactive map that shows you the progress for VIP should be given more prominence since I have only noticed it by coincidence while scrolling to the footer.
I can't think of anything else in particular, just try it our I guess.
Hello ERMIN88, Here at CrazePlay we are flattered with your comments, so thank you! Players suggestion is always welcome and we will be looking into your suggested improvement. As a thank you, I will be contacting you personally with a nice gift for you to enjoy on CrazePlay. Thank you once again, and have a great day! Speak soon, Richard
I have played on this site many times during the last two weeks. The layout is very attractive and easy to navigate. Everything is within reach like bonuses, deposit, terms & games. I had no issues with loading times but that would probably depends on the internet connection as well.
Support staff is always available and very friendly and professional.
About withdrawals, on my third deposit I took the bonus of 25% up to 3000kr at this casino and I finally won 3000kr which was nice and went into chat to check about withdrawals procedure. Agent told me that I need to submit my documents and withdrawal will be processed in 2 to 3 business days so I submitted my documents on 12/09/2019. The day after my account and documents were verified and yesterday I got the money in my bank account so that is great and well done for that!
I will keep playing here for quite some time, recommended!
I can't think of any big issues on this casino, maybe some visual improvements on the mobile version of the site since I could not find the chat straight away because the chat button is included in the bottom navigation of the screen and it was not very obvious for me to find it there. Maybe change the icon to a more relevant chat icon instead?
But apart from that, I am having a very nice experience here.
Hello THOMASEAT, Thank you for your very nice comments. They are very much appreciated from our entire team! We will also look into your suggestion about the chat button position and icon :) As a thank you, I will be contacting you personally with a nice gift for you to enjoy on CrazePlay. Thank you once again, and have a great day! Regards, Richard
Outfit is pretty simple and clear. You can easily find bonus terms and all other terms and rules what you need to know. You can easily searching different games but I think that loading time is too long. Many different deposit methods.
CrazePlay casino is very unprofessional and unfair casino. You should not play here! I don`t know who is behind this casino but maybe this is wrong business for you? I can`t see long future for you CrazePlay. There was deposit bonus on my account, on cashier it said " 100 % up to 150 ). I made deposit but I got only 25 % bonus. I sent message to support and then they gave 50 % bonus. Then I went to chat but they said that they can` t do nothing because I don` t have any proof ( screenshot ). So actually they think that customers should take screenshot before they make deposit! I asked my deposit back but even that was too much for them. When they make mistake it's their customers fault! How unprofessional you can be? I think casino business is very hard, when you come to business like this you really should think how you treat your customers. If there is even one unhappy customer you could lose many other customer because of that. Maybe you CrazePlay casino don` t think things like this because you don` t really care?
Hello HILJAISELO, My name is Richard and I am the accounts manager for CrazePlay casino players. I have looked into your case and I can see that there was a human error on cashier translations from our translations team. Everything should be ok now on that matter. However, I do sincerely apologize for this situation which certainly puts us at fault. Unfortunately our chat support agent on shift at that moment was not aware of such situation and for obvious reasons he could not commit himself unless there is some kind of proof from the player. Having said all the above, I do apologise for this once again and as a compensation we would like to offer you a nice free bonus on CrazePlay which I will be communicating it with you privately. Regards, Richard
Compare CrazePlay Casino to Other Casinos
I have found this casino a few days ago and have been playing at it since then. I have deposited 100€ and took a bonus of 150%. With this bonus I have won 1,750€ and I have to say that the experience was the best ever in this casino.
One day after requesting cashout, my account has been verified and the day after the money was in my account. The support chat staff was the best and very friendly.
100% recommended to everyone!
There is nothing I have really not liked about this casino, maybe missing iDeal payment method but other methods work very good too, I had no problem at all during my deposit.